Fitness facility

Reviews of Craigmonie Hotel Inverness by Compass Hospitality

3 out of 5
Craigmonie Hotel Inverness by Compass Hospitality
9 Annfield Road, Inverness, Scotland

Reviews

8.4

Very Good

Rating 10 - Excellent. 311 out of 718 reviews" "
Rating 8 - Good. 256 out of 718 reviews" "
Rating 6 - Okay. 105 out of 718 reviews" "
Rating 4 - Poor. 28 out of 718 reviews" "
Rating 2 - Terrible. 18 out of 718 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Lynne

Stayed 1 night in Aug 2022

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities
We stayed in the family double room which had plenty of space. While room is a bit dated it did the job. The staff were friendly and went out of their way to help. The breakfast was a traditional Scottish served buffet. Well worth the money.
Stayed 1 night in Aug 2022
Response from The Craigmonie Team on Sep 25, 2022
Dear Christopher,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Craigmonie Team

4/10 Poor

Chanelle

Traveled with family
Disliked: Property conditions & facilities
DO NOT BOOK THIS HOTEL
Unfortunately, the pictures and reviews are FALSE advertisment of the hotels' current conditions. We stayed in one of their Maisonettes which I did not realize is a small one bedroom, two story townhouse/apartment. The room was EXTREMELY outdated and had cheap linens; some has stains. The bed linens for the sleeper sofa didn't even fit. There was an additional rollaway cot that we dared not use as it looked like it was from the 1990s or 80s. Wall paper was coming off off and there was old green carpet on the balcony. I tried to call the reception desk number given to me at check-in but that number did not work. Overall the room was not acceptable but the staff was very kind and our dinner and breakfast was delicious. Hotel NEEDS REPAIR AND UPDATING.
Stayed 1 night in Aug 2022
Response from The Craigmonie Team on Aug 31, 2022
Dear Chanelle,Thank you for taking the time to share your feedback. The hotel has continuous on-going refurbishments. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Sincerely,The Craigmonie Team

10/10 Excellent

Samantha

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very clean, kid friendly.
Stayed 1 night in Aug 2022
Response from The Craigmonie Team on Aug 29, 2022
Dear Samantha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Craigmonie Team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
made very welcome, food was excellent and pool was nice
Stayed 2 nights in Aug 2022
Response from The Craigmonie Team on Aug 28, 2022
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Craigmonie Team

10/10 Excellent

Pauline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed stay will defo book again
Stayed 1 night in Aug 2022
Response from The Craigmonie Team on Aug 28, 2022
Dear Pauline,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Craigmonie Team

2/10 Terrible

Gustavo

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We stayed here for 2 nights during our Scotland roadtrip. The room had an very unpleasant smell at first but you get used to it, if you don't mind dipper smell. The hotel is very old and so is the interior. It saw a good age many many years ago. The bed was comfy. No AC. No room service was provided. Water pressure in the shower was pretty amazing. The staff was welcoming and helpful. The rug was stained and dirty. Bathroom seems clean but it had a little smell of public WC. My car was hit overnight , video security cameras didn't caught anything. The breakfast was amazing, I loved it.
Stayed 2 nights in Aug 2022
Response from The Craigmonie Team on Aug 26, 2022
Dear Gustavo,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The Craigmonie Team

8/10 Good

Lisa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional welcome. The staff can't do enough for you. Pleasant and calm location. Pool and sauna are a bit run down and in need of a revamp.
Stayed 1 night in Aug 2022
Response from The Craigmonie Team on Aug 26, 2022
Dear Lisa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Craigmonie Team

4/10 Poor

Valerie

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Felt unsae and was not happy with stay.
Was up at night no sleep. Rang night porter 4 times ar various times no answer. Had to call beauticians phone number to call manager. In desperation.. When night porter knocked on the door at 12.45am he said he was in the kitchen. He said the manager did not live on site. Soneone in the room above was continually moving furniture across the floor then jumping on floor. Their TV was on full blast till 12.45am and i could not sleep. As soon as the night porter knocked on the door and spoke to me the noise stopped. I finally got to sleep at 1.30am
Stayed 1 night in Aug 2022
Response from The Craigmonie Team on Aug 28, 2022
Dear Valerie,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The Craigmonie Team

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

International SOS

Stayed 3 nights in Jul 2022

10/10 Excellent

A

Stayed 1 night in Jul 2022

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very run down
This hotel is very run down. Stained carpets, peeling wall paper, dirty chairs and couches. Staff was lovely. Food was good. I would never stay here again.
Stayed 1 night in Jul 2022
Response from Craigmonie Team on Jul 17, 2022
Dear Guest, Thank you for taking the time to share your feedback. The hotel has continuous on-going refurbishments taking place. Sincerely, The Craigmonie Team

10/10 Excellent

PUSHAN

Traveled with family and small children, Traveled with family
Liked: Staff & service
The highlight of this place is its location & the excellent & friendly staff who makes the staying experience remarkably smooth & enjoyable. We stayed in a family maisonette which had some teething issues but staff always went the extra mile to make stay comfortable. Breakfast is good with wide choices. They have facilities for in-house dining and the quality of food was very good.
Stayed 3 nights in Jul 2022
Response from Craigmonie Team on Jul 17, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

6/10 Okay

Lori

Liked: Cleanliness
False advertising
Paid for a large family room with two beds for $180 and they said they did not have that available. Ended up with a tiny twin room very noisy and paper thin walls. Asked about this at reception and they said they could do nothing for the false advertising
Stayed 1 night in Jul 2022

10/10 Excellent

Alan

Stayed 1 night in Jul 2022
Response from Craigmonie Team on Jul 8, 2022
Dear Alan, Thank you for your 10 out of 10 rating. We look forward to welcoming you back very soon! Sincerely, The Craigmonie Team

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were lovey and kind!
Stayed 2 nights in Jun 2022
Response from Craigmonie Team on Jul 8, 2022
Dear Kathy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

10/10 Excellent

Calliope

Friendly staff
Stayed 1 night in Jul 2022
Response from Craigmonie Team on Jul 29, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking price no food or crisps etc at all
To start with price on booking was 330 got to hotel 366 30 breakfast another 30 pounds no food served during day on arrival no staff at nite couldnt get bottle water or even pkt crisps carpet filthy certainly not worth 400 pounds shocking wont be back in fact wont go through hotels .com im disgusted that was 400 pounds shud been 5 star at that price shocking hence reviews
Stayed 1 night in Jul 2022

10/10 Excellent

Kevin

Stayed 1 night in Jun 2022
Response from Craigmonie Team on Jul 6, 2022
Dear Kevin, Thank you for your 10 out of 10 rating. We look forward to welcoming you back to the Craigmonie Hotel soon. Sincerely, The Craigmonie Team

6/10 Okay

Krešimir

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2022

8/10 Good

Florencia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Jun 2022

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very small room without hvac. Overall old and cheap. No cleaning of the room within the stay.
Stayed 2 nights in Jun 2022
Response from Craigmonie Team on Jun 24, 2022
Dear Guest, Thank you for taking the time to review our hotel. Apologies your room wasn't cleaned during your stay, it is our hotel policy not to service short stays unless requested. This should have been explained on check-in apologies it wasn't. I will pass this on to the reception team to ensure this is being communicated. Sincerely, The Craigmonie Team

8/10 Good

Amber

Traveled with family
Liked: Cleanliness, room comfort
First off the customer service is excellent. Every single person we spoke to was super friendly and welcoming, and couldn't have been more helpful. The breakfast was also really nice. The room itself does need a bit of attention though. The decoration is very dated and wallpaper peeling off the walls in some places. Our room was next to the pool so it was really warm too. There is a sink in the living area next to the kettle but both taps hat hot water coming out, so not suitable as drinking water.
Stayed 2 nights in Jun 2022
Response from Craigmonie Team on Jun 24, 2022
Dear Amber, Thank you for the great review of our hotel! We take pride in the level of customer service our staff provide. I'm sorry to hear you found the room to hot and about the taps, in future please don't hesitate to approach staff who would be happy to try sort these issues for you. The hotel has continuous on-going refurbishments taking place. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

6/10 Okay

Thimma

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Old establishment, nothing modern. Horrible room which looked like a prison cell
Stayed 3 nights in Jun 2022
Response from Craigmonie Team on Jun 21, 2022
Dear Thimma, Thank you for taking the time to share your feedback. The hotel has continuous on-going refurbishments. We hope to welcome you back to our hotel very soon! Sincerely, The Craigmonie Team

10/10 Excellent

Carin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The hotel was very nice and in a good location. It was a quiet neighborhood, but a very easy walk to down town. The staff was very friendly and breakfast was nice.
Stayed 1 night in Jun 2022
Response from Craigmonie Team on Jun 16, 2022
Dear Carin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

8/10 Good

Niels Anton

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in May 2022
Response from Craigmonie Team on Jun 11, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Rather dated.
Good location & friendly & helpful staff. However the hotel is worn & tired. Breakfast was served in stuffy room at back of hotel with no natural daylight when restaurant at front could have been used. Staff serving were attentive & kind. It just felt dark, dated & worn.
Stayed 1 night in Jun 2022
Response from Craigmonie Team on Jun 16, 2022
Dear David, Thank you for the review of our hotel! The hotel has continuous on-going refurbishments taking place. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

10/10 Excellent

David

Stayed 1 night in Jun 2022
Response from Craigmonie Team on Jun 10, 2022
Dear David Thank you for your 10 out of 10 rating. We look forward to welcoming you back to the Craigmonie Hotel in future. Sincerely, The Craigmonie Team

10/10 Excellent

Daniel

Stayed 2 nights in May 2022
Response from Craigmonie Team on Jun 16, 2022
Dear Daniel, Thank you for you 10 out of 10 rating, it is greatly appreciated. We are glad you enjoyed your stay and hope to see you again soon. Sincerely, The Craigmonie Team

10/10 Excellent

Philip, Spotsylvania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to several restaurants and also a short walk to city centre. The staff was excellent.
Stayed 2 nights in May 2022
Response from Craigmonie Team on Jun 16, 2022
Dear Philip, Thank you for the great review of our hotel! It is greatly appreciated. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

2/10 Terrible

Julie

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2022
Response from Craigmonie Team on Jun 16, 2022
Dear Julie, Thank you for taking the time to rate our hotel. I'm sorry you found your experience disappointing. Sincerely, The Craigmonie Team

10/10 Excellent

Arthur

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff were excellent friendly very helpful
Stayed 1 night in May 2022
Response from Craigmonie Team on Jun 16, 2022
Dear Arthur, Thank you for the great review of our hotel! It is greatly appreciated. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

2/10 Terrible

Andrew

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was supposed to be superior. Very disappointed. Marks on headboard. Toilet seat broken. Hole in corner of velux. Printed ticket saying do not open. Says coffee tea maker in each room too.if that means a kettle. Was supposed to be a break for me and my partner was stressful. Room was far too hot.
Stayed 1 night in May 2022
Response from Craigmonie Team on Jun 16, 2022
Dear Andrew, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Craigmonie Team

6/10 Okay

Rena

Stayed 2 nights in May 2022
Response from Craigmonie Team on Jun 16, 2022
Dear Guest Thank you for your rating. We are glad you enjoyed your stay and hope to welcome you back soon. Sincerely, The Craigmonie Team

8/10 Good

james

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Craigmonie Team on Jun 16, 2022
Dear James, Thank you for your rating. We are glad you enjoyed your stay and hope to welcome you back soon. Sincerely, The Craigmonie Team

10/10 Excellent

Frazer

Stayed 1 night in May 2022
Response from Craigmonie Team on May 26, 2022
Dear Frazer, Thank you for your 10 out of 10 rating. We hope to welcome you back to the Craigmonie very soon. Sincerely, The Craigmonie Team

10/10 Excellent

Gayle

Stayed 1 night in May 2022
Response from Craigmonie Team on May 26, 2022
Dear Gayle, Thank you for your 10 out of 10 rating. We hope to welcome you back to the Craigmonie very soon. Sincerely, The Craigmonie Team

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice weekend
Me and my partner stayed for 2 days. We both found the hotel very friendly and clean. The swimming pool and sauna was a nice bonus.The bar was was very good and relaxed. We would definitely stay again.
Stayed 2 nights in May 2022
Response from Craigmonie Team on Jul 8, 2022
Dear Kevin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

6/10 Okay

Anne

Traveled with family
Disliked: Amenities, property conditions & facilities
The second bed in family room was not fit for purpose and should not be classed as a family room my daughter was unable to stay the second night because of this
Stayed 2 nights in May 2022
Response from Craigmonie Team on May 26, 2022
Dear Anne, Thank you for taking the time to share your feedback. Apologies you didn't find the bed suitable. In future please don't hesitate to approach the staff you could resolve this issue for you. We hope to welcome you back to our hotel very soon! Sincerely, The Craigmonie Team

10/10 Excellent

Jennifer

Stayed 3 nights in May 2022
Response from Craigmonie Team on May 17, 2022
Dear Jennifer, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great!
lovely people.
Stayed 2 nights in May 2022
Response from Craigmonie Team on May 17, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

8/10 Good

David

Stayed 3 nights in May 2022

10/10 Excellent

Margaret

Stayed 1 night in May 2022
Response from Craigmonie Team on May 16, 2022
Dear Margaret, Thank you for your 10 out of 10 rating. We look forward to welcoming you back to the Craigmonie Hotel in future. Sincerely, The Craigmonie Team

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel find.
Very comfortable hotel, easy walking distance to centre of town, very friendly, helpful staff especially accommodating storing our bikes for us.
Stayed 2 nights in May 2022
Response from Craigmonie Team on May 15, 2022
Dear Iain, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

10/10 Excellent

Helen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely historical property with delightful, helpful staff in beautiful Inverness. I would definitely stay here again. The breakfast was scrumptious.
Stayed 2 nights in Apr 2022
Response from Craigmonie Team on May 16, 2022
Dear Helen, Thank you for the great review of our hotel! It is greatly appreciated. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Craigmonie Team

8/10 Good

Colette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Craigmonie Team on Jun 16, 2022
Dear Guest Thank you for your rating. We are glad you enjoyed your stay and hope to welcome you back soon. Sincerely, The Craigmonie Team

10/10 Excellent

Toni-Louise

Stayed 1 night in Apr 2022
Response from Craigmonie Team on Jun 16, 2022
Dear Toni-Louise Thank you for the 10 out of 10 rating. We are glad you enjoyed your stay and hope to welcome you back soon. Sincerely, The Craigmonie Team

10/10 Excellent

Duncan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Craigmonie Team on Apr 26, 2022
Dear Duncan, Thank you for your 10 out of 10 rating. We look forward to welcoming you back to the Craigmonie Hotel in future. Sincerely, The Craigmonie Team

4/10 Poor

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have been a nice stay but was put in a room right above a very loud wedding. We felt like we were trying to sleep on the dance floor.
Stayed 1 night in Apr 2022
Response from Craigmonie Team on Apr 26, 2022
Dear Sandra, Thank you for taking the time to share your feedback. We are sad to hear your experience wasn't as good as it could have been due to the noise. In future, please feel free to talk to our reception team who would be happy to move rooms for you if available or try to help in another way. We try to accommodate to all our guests needs. We look forward to welcoming you back soon. Sincerely, The Craigmonie Team