Ratings based on 103 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Not a good stay.

Posted Mar 13, 2017
Pros: Checking out.
Cons: Staff and room cleanliness.
The first night I got to the room and went to shower before bed. As I got in the shower I noticed a large amount of black, curly hair dispersed in the shower. I turned the shower on and washed down most of this before getting in. After showering I paced a few food items in my refrigerator and went to bed. Within 10 minutes the refrigerator kicked in and I thought there was a diesel engine running in my room. This went on approximately every 30 minutes throughout the night. The next morning I asked the front desk if it would be possible to get a different refrigerator in my room. They said when maintenance came in they'd get this done. So when I returned that evening the desk help told me that there was a new refrigerator installed in my room. I thanked them and went up to eat supper with the food in the refrigerator. The maintenance man brought a new refrigerator in but didn't plug it in, needless to say all my supper was rotten sitting in a warm refrigerator. I brought the food down to the front desk and showed the clerk and her response was "that's to bad" and walked away. Not quite what I expected. After this I went to shower in the room, and the towels had not been changed from the previous day. By this time I was not a happy camper so I left the hotel and got something to eat.
Comment from Hotel Management
Mar 15, 2017 by Super 8, Hotel Management
Thank you for taking time to leave a review. I am very sorry that your stay was unpleasant. That is not okay.I will be having a talk with my staff as this is not acceptable. I hope you give us another chance to make up for your unpleasant stay in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from iowa

personal

Posted Feb 3, 2017
Pros: great space microwave and fridge
Location: near the lakes
was perfect for what we needed nice spacious room
3 out of 5
by A verified traveler

Posted Oct 19, 2016 on Hotels
Did not have the room I requested. Had to change rooms minutes after checking in. Did not receive discount for the inconvenence
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 26, 2016 on Hotels
4 out of 5
by A verified traveler from Lombard

A few nights in Spirit Lake

Posted Sep 7, 2016 on Hotels
We were in Spirit Lake for our annual family reunion. This property was very close to where this year's festivities were, so it was nice to be nearby. Also very close to a few restuarants, a micropub, and a Starbucks.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 16, 2016 on Hotels
3 out of 5
by A verified traveler

A road trip

Posted Aug 8, 2016
I was greeted by a staff that had no personality. This pretty much applied to every shift. Since I was at the desk every time I left my room since the room key was deactivated
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 24, 2016 on Hotels
4 out of 5
by Lannie from Iowa

July 4th getaway

Posted Jul 8, 2016 on Hotels
Went to thr lake for the 4th of July, was a nice hotel, close to the boat ramp, and was perfect for what we needed.
4 out of 5
by Suzanne from Kansas

Expensive watered down waffles

Posted Jun 6, 2016 on Hotels
We were in town for a family birthday. Rather expensive, $140 a night. Why is it whenever we stay at a Wyndham hotel their waffle batter is watered down?