Ratings based on 356 Verified Reviews

3.7 out of 5
78% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2016
Good location on the beach, good breakfast buffet.
Comment from Hotel Management
Nov 18, 2016 by RMartins Front Office Manager, Hotel Management
Dear Guest, Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. .Looking forward to see you again in the near future.
1 out of 5
by A verified traveler

awful despite great location

Posted Oct 17, 2016 on Hotels
Terrible. They check in at 3:00 seemingly whether your room is ready or not. The bathroom door was hard to open and slammed shut whenever one closed it unless one intervened. The maid knocked on the door at 9 am on Sunday. When I called for room service the phone rang and rang. I gave up. When you check out they ask what you consumed from the minibar and then they doublecheck! Why don't they just check instead of making it look like they do not trust you?
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Dear Guest, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconveniences you have faced during your stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Rio de Janeiro. ​ Best regards, Rodrigo Martins Front Office Manager & Concierge
5 out of 5
by A verified traveler

Posted Oct 11, 2016 on Hotels
Comment from Hotel Management
Oct 13, 2016 by General Manager, Hotel Management
Prezado Hóspede, Obrigado por escolher o Praia Ipanema Hotel. Esperamos revê-lo em breve ! Atenciosamente, Rodrigo Martins Chefe de Recepção & Concierge
3 out of 5
by A verified traveler

Posted Sep 17, 2016 on Hotels
it was great, first night tv was broken they changed with another one when i inform. locker was broken is well. Staff were kind
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Dear Guest, Thank your very much for your precious comments. We would like to thank you for taking the time to give us feedback regards to your recent stay at The Praia Ipanema Hotel. At The Praia Ipanema Hotel it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future. Best regards, Rodrigo Martins Front Office Manager & Concierge
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice Hotel.

Posted May 15, 2016
Everything was great, the only thing that I noticed is that I was charged double for my stay by expedia. I know they must make a profit, but they charged more than what the actual tariff was.
Comment from Hotel Management
Oct 22, 2016 by wstrub@praiaipanema.com.br, Hotel Management
Dear Guest, Thank you for your visit, and for your helpful review. We are glad to know that you enjoyed your stay with us, and appreciated your compliments regarding our property. Thank you again for your preference, and we look forward to welcoming you back to the Praia Ipanema Hotel in the near future. Yours sincerely, Walter Strub General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Fe, NM

Great hotel in Ipanema

Posted Mar 10, 2016
Got a great deal on an ocean view room and we could not have been happier. Modernized and classy, great balcony, complete breakfast, roof pool & deck, it was all great. The staff were very helpful and pleasant.
Comment from Hotel Management
Mar 22, 2016 by RMartins Front Office Manager, Hotel Management
Dear Guest, Thank you very much for your kind words, which are highly appreciated. We are pleased that you enjoyed your stay at the Praia Ipanema Hotel. We hope we will have the pleasure to host you in a next occasion, Kindest regards
3 out of 5
by A verified traveler

Posted Feb 28, 2016 on Hotels
Staff and service are subpar. Room was available at 430 instead of 3 pm but once I stepped in was the wrong room. King size bed was guaranteed in reservation. They initially ignored my request, finally two years later asked me to forward the confirmation. Correct room was not available until 830 pm. Wifi had to be paid for and didn't work consistently or throughout the hotel. Food service staff were great but general hotel and front desk staff were consistently an issue. I was double charged upon checkout. I have emailed the front desk 3 times since and it remains unresolved. Will have to resolve it with my credit card company instead. Very disappointed with the customer service, not sure how they have a 3.7 rating.
Comment from Hotel Management
Mar 23, 2016 by Walter Strub, Hotel Management
Dear Guest, Thank you for taking the time to send your feedback. I am very sorry for the delay at your check in. I am also disappointed to learn that your room was incorrectly and again I apologise for this oversight on our part. We do value our guests feedback as it is in this way that we can improve the guest experience and thank you once again for bringing these matters to my attention. Please be assured that I personally will ensure the points raised will receive immediate attention and my team will be re-focused on the customer service standards. I reiterate my apologies and do hope that we can welcome you back at some point in the future so that we may have the opportunity to restore your faith at the Praia Ipanema Hiotel. Yours Sincerely, RMartins Front Office Manager
3 out of 5
by A verified traveler

Posted Feb 18, 2016 on Hotels
Comment from Hotel Management
Sep 9, 2016 by General Manager, Hotel Management
Prezado Hóspede, Obrigado por escolher o Praia Ipanema Hotel e por compartilhar a sua experiência. Atenciosamente, Rodrigo Martins Chefe de Recepção & Concierge
5 out of 5
by A verified traveler

Posted Feb 1, 2016 on Hotels
A great stay in a wonderful location.
Comment from Hotel Management
Feb 17, 2016 by Walter Strub, Hotel Management
Dear Guest. Thank you for sharing your experience with us here and for your stay. We appreciate your kind words We hope to see you again soon! Warmest Regards RMartins Front Office Manager
1 out of 5
by A verified traveler

Posted Jan 8, 2016 on Wotif
Not a well run hotel. The free wifi did not extend to the rooms which is poor.
Comment from Hotel Management
Feb 17, 2016 by RMartins Front Office Manager, Hotel Management
Dear Guest, Thank you very much for taking your precious time to share your thoughts and experience on Expedia following your recent stay with us. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer. Your well being is our concern and we shall assure you our best services at all times. Sincerely, Front Office Manager