Ratings based on 68 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Great for relaxing

Posted Jun 30, 2016
If you are going to do a spa resort in Malaysia, Banjaran is highly recommended. Fantastic facilities in a beautiful location. Cheaper rates were available online. Staff was amazing.
Comment from Hotel Management
Jul 4, 2016 by Raymond-KIpoh, Hotel Management
Dear Esteemed Guest, Thank you for your feed back. We are glad to hear about your pleasant stay. We look forward to seeing you again. Thank you. Best Regards, Raymond Koh Director of Operations
5 out of 5
by A verified traveler from Kuala Lumpur

A must visit - fantastic experience and stay

Posted Jun 18, 2016
I'm already itching to go back there again - staying one night was definitely not enough! The entire experience, from when we arrived (baggage, check-in, tour of the premises and villa), the actual stay and checking-out, was truly five star. The staff were warm, down to earth and friendly with none of that pretentious crap. Zamn in particular was outstanding in his service. We had a Garden Villa, which was clean, super comfortable and a nice size - we enjoyed the private pool and jacuzzi, and passed out on the king size bed with massive pillows. Beautiful surroundings, there really aren't any complaints save for the mosquitoes which are to be expected considering it's a lush rainforest with hotsprings! Just go, and experience it for yourself, is all I'll say.
Comment from Hotel Management
Jun 23, 2016 by Raymond-KIpoh, Hotel Management
Dear Mirlina, Thank you for your review. We are glad that you had enjoyed your stay and we will be looking forward to see you again. Thank you. Best Regards, Raymond Koh Director of Operations
5 out of 5
by A verified traveler from Singapore

Wonderful hotspring

Posted Jun 16, 2016
Pros: We like the Hot spring , the crystal cave , natural steam cave and the fine dinning restaurant .
This was a wonderful stay i ever had , the hot spring was awesome , me and my gf was enjoyed it a lot . Hotel staff was nice and their service was excellency.Email enquirer reply was fast . Is a very quite place to relax . We will going back again .
Comment from Hotel Management
Jun 23, 2016 by Raymond-KIpoh, Hotel Management
Dear Yvette, Thank you for your feed back. We are glad that you had enjoyed your stay. We are looking forward for your next visit soon. Thank you. Best Regards, Raymond Koh Director of Operations
4 out of 5
by A verified traveler from Hong Kong

Beautiful surroundings, excellent facilities.

Posted Jun 3, 2016
It us a great place for relaxation. You are surrounded by nature at its lushest and most beautiful. A bit out of the way though ( some taxi drivers get lost). Shuttle to town, more interesting TV programs and wider menu choice in its restaurant are my suggestions.
Comment from Hotel Management
Jun 7, 2016 by Raymond-KIpoh, Hotel Management
Dear Linda Wong, Thank you for your feed back. We are glad that you had a pleasant stay with us. We appreciate your suggestions, which we will review further. Thank you and we hope to see you again. Best Regards, Raymond Koh Director of Operations
4 out of 5
by A verified traveler from Breda

Close to paradise!

Posted Jun 1, 2016
Het verblijf in The Banjaran Hotsprings was veel meer dan een paar hotelovernachtingen; het was een belevenis! Minder plezierig waren de grote hoeveelheden muggen. Gezien de muggenplaag besloot het hotel de muggen uit te roken. Met een machine werd het resort in een chemische rookwolk gezet. Wij kregen 15 min van te voren te horen dat we of weg moesten gaan of binnen moesten blijven. Dit was echt een overval!
Comment from Hotel Management
Jun 6, 2016 by Raymond-KIpoh, Hotel Management
Dear miep, Thank you for your feed back. We are glad to hear about your pleasant stay overall. We had taken note on your comment on the mosquitoes fogging, we apologized for the inconvenience. Due to close proximity to nature and frequent rainfall, unfortunately we had received some guest feed backs on mosquitoes, mosquitoes fogging is one of the control measure, besides some housekeeping works / larvae ciding surrounding the Retreat have to be done regularly, additional investment of mosquitoes trap machine and sourcing out another mosquitoes repellent to replace the current ones. We hope to see you again during your next visit to Ipoh. Thank you. Best Regards, Raymond Koh Director of Operations
5 out of 5
by Seung Han from kuala lumpur

Posted Jun 1, 2016 on Hotels
Amazing Atmosphere place !! And kindly staff all.
Comment from Hotel Management
by Raymond Koh, Hotel Management
Dear Seung Han, Thank you for your feed back. We are glad to hear about your amazing stay and our team members that had made your day. We hope to see you again. Thank you. Best Regards, Raymond Koh Director of Operations
5 out of 5
by MEI YIN from Hong Kong

Amazing resort and cave

Posted May 25, 2016 on Hotels
Very nice resort and good view.
Comment from Hotel Management
by Raymond Koh, Hotel Management
Dear MEI YIN, Thank you for your feed back. We are glad that you had enjoyed your stay. We hope to see you again. Thank you. Best Regards, Raymond Koh Director of Operations
5 out of 5
by A verified traveler from Australia

Relaxing paradise away from the city

Posted Apr 4, 2016
Pros: Everything.
Location: Located in a mountain valley and next to Lost World of Tambun
From entering to leaving the hotel the service was impeccable. We only spent one night at the resort, but it was unforgettable. The staff were so friendly, the food was amazing (Jeff's cellar is a must try), and the facilities and environment was simply magically. I would definitely return and stay longer next time! Limited villas available so at times it feels like a private resort all to yourself.
Comment from Hotel Management
May 17, 2016 by Raymond Koh, Hotel Management
Dear Crystal, Thank you for your feed back. We will be looking forward for your next visit soon. Best Regards, Raymond Koh Director of Operations
4 out of 5
by Helene from Kuala Lumpur

Très bon hotel pour séjour en amoureux

Posted Mar 19, 2016 on Hotels
Beaucoup de choses à faire au sein de l'hotel si on aime la nature, sources chaudes, visite des caves. Un seul bémol, peu de clients donc petit déjeuner assez restreint vu le prix des chambres.
Comment from Hotel Management
Jul 16, 2016 by Raymond Koh, Hotel Management
Dear Helene, Thank you for your feed back. We are glad that you had enjoyed your stay, our surroundings, hot springs and our wine cellar. We will look into the comment that you had highlighted. Thank you and we hope to see you again. Best Regards, Raymond Koh Director of Operations
5 out of 5
by TAY from Singapore

Amazing stay at Banjaran

Posted Mar 10, 2016 on Hotels
It was a wonderful, relaxing stay, surrounded with a lot of caves and beautiful rainforest. The fine dining at Jeff's Cellar is really wonderful and the restaurant is amazing. All the staff are very polite and helpful, provide excellent service.
Comment from Hotel Management
Jul 16, 2016 by Raymond Koh, Hotel Management
Dear Tay, Thank you for your review. We are glad to hear about your pleasant stay and we will be looking forward to see you again. Thank you and have a nice day. Best Regards, Raymond Koh Director of Operations