Ratings based on 14 Verified Reviews

4.5 out of 5
89% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful experience at Hotel Sayen

Posted Sep 27, 2016
Pros: Staff were very friendly and extremely helpful.
Our entire experience was wonderful - the staff happily accommodated our requests for a rollaway bed and a cot (which were set up before our arrival), organised our transfers and organised our day tour to Lake Baikal with a fantastic guide and driver given we had limited time in Irkutsk. We had a lovely dinner in the restaurant on the seventh floor and the breakfast (included) was also fantastic and waiting for us at our nominated time. I would highly recommend this hotel.
Comment from Hotel Management
Oct 7, 2016 by Sayen Hotel, Hotel Management
We would like to thank you for choosing Sayen Hotel during your stay in our city. We appreciate your sharing your thoughts. We are really glad that you enjoyed your stay with us. We will be happy to see you again in our hotel!
5 out of 5
by A verified traveler from Saratoga

Great Service

Posted Sep 5, 2016 on Hotels
I needed to check out before the normal breakfast hours and assumed I would not be able to have the included breakfast. Instead, they delivered exactly what I wanted, when I wanted it and didn't charge for the delivery. Hooray for Sayen.
Comment from Hotel Management
Sep 15, 2016 by General Manager, Hotel Management
Dear guest, thank you for your stay at our hotel and response! We are happy that you liked our breakfasts.We`ll be glad to see you soon again!
4 out of 5
by Timothy from Birmingham, UK

OK. Could do better.

Posted Aug 26, 2016 on Hotels
Nice hotel, usually overpriced compared to alternatives but not this time. When I got there and realised it was basically empty not such a surprise. Pros: Nice big room. Nice shower. Smack in the middle of the "downtown" area. Nice breakfast. Everything else, e.g. staff helpfulness, no more than I expect from such a business hotel. Cons: - Crazy A/C system - what's wrong with a dial? - Crazy lighting system - what's wrong with a switch? - Crazy curtain system - I am quite capable of drawing the curtains by hand, the electronic system *opens* the curtains everytime I come into the room, even at 2am! - Desk chair is awful, just a regular chair - much to low, no back support, impossible to spend more than ten minutes working. - No English news channel on TV - no, China TV's English language service is not "English news", even CNN would be better! Can't believe there is no cable package offering BBC News. - Way overpriced restaurant - not really a surprise.
Comment from Hotel Management
Aug 29, 2016 by General Manager, Hotel Management
Dear guest, thank you for staying at Sayen Hotel and posting a constructive feedback. Special thanks for all the positive comments towards our property mentioned in your review. Please accept our deepest apology for any inconvenience experienced during your stay. We are working with the problem according TV channels. Next time please contact reception and we`ll help you to manage with our system- Smart Home. We`ll hope to see you again among our guests!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 9, 2016 on Wotif
We had a family room which was lovely an large and they had a gift for the kids. Good breakfast.
Comment from Hotel Management
Aug 17, 2016 by Sayen Hotel, Hotel Management
Dear Wotif! Thank you for taking time to share your thoughts about our hotel! Looking forward to welcome you back soon!
4 out of 5
by Elizabeth

Japanese inspired hotel in Siberia

Posted Jul 19, 2016 on Hotels
We loved Japan when we were there, so this was a great surprise when we booked last minute due to our other place not working out. Amazing breakfast too.
Comment from Hotel Management
Aug 17, 2016 by General Manager, Hotel Management
Dear guest, thank you for your response! We were very glad to accomodate you. We hope to see you soon again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Astana

Nice service, great food, good location.

Posted Jun 20, 2016
Pros: See above.
Cons: climate control - it's either too hot or too cold.
Location: Just great.
Really liked staying here. Typical Japanese-style hotel, but in Siberia :). Personnel is friendly, food is good (the way they serve breakfast - is high level). Just seem a little pricy (as well as Courtyard Mariott) for this region, but how do I know.
Comment from Hotel Management
Jun 27, 2016 by Sayen Hotel, Hotel Management
Please let me thank you for taking time to leave such a positive review on your stay in our hotel. It is a great pleasure to find out we did everything right. Thank you very much. Your comments are extremely important for us. Looking forward to welcoming you back in our hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Lovely hotel in downtown area

Posted Jun 27, 2015
Pros: The hotel was as nice as any we have ever been to - well kept & comfortable to the point of luxurious. Great staff. Good location.
Cons: Transport to and from the airport would be very helpful. We expected a hotel shuttle, but finally used a taxi.
Location: Several restaurants nearby. Within walking distance of the Angara River, several parks and statues. Not far from the 130th District shopping area.
Our room was very comfortable and clean and quiet. The staff was very friendly and helpful - going out of their way to help us print boarding passes for our return flight. The breakfast was great (the best oatmeal I've ever had) with a good selection. Handy location for walking to several places we wanted to go. We ran out of time to visit the Kyoto restaurant on site, but did go to the "American" hamburger restaurant on site. Not quite American, but good food. I would stay at the Sayen anytime. If we had known there was no hotel shuttle from the airport, we would have planned on taking a taxi ahead of time. The hotel arranged for a reputable taxi as we left.
4 out of 5
Recommended
for Everyone
by A verified traveler

Loved it but not perfect.

Posted Jun 17, 2015
High tech rooms - so much so that small things can go wrong and they did. Great breakfasts! Great location, great customer service!
3 out of 5
by A verified traveler

Non functional air conditioning

Posted Aug 1, 2013
Pros: Decent location and decor.
Cons: Property falls short in maintenance.
Location: Near one of the main shopping streets
When staying at a hotel of this category/price range I feel it is a reasonable expectation that the basic amenities work properly. This hotel feel short in this area. The air conditioner did not lower room temperature or humidity at all. Unfortunately it was quite late before I thought to do anything about it and ended up just putting up with a very uncomfortable night. To make things worse it was not possible to open the window as it opened directly on the fire escape.
5 out of 5
Recommended
for Couples
by A verified traveler from Curitiba, PR, Brazil

Great Location

Posted May 6, 2011
This hotel is in a great location. At the Karl Marx Street there are many restaurants, cafes, cinemas and stores. Extremely comfortable room. All the staff is very friendly and helpful. For sure this is the best hotel in Irkutsk.