Posted Sep 24, 2016
My stay in Ischia began with a message that I would be staying at the Continental Ischia Terme, rather than the Continental Ischia. I had no issue with this, and detailed this is a response to the hotel. When I arrived, the hotel downgraded all amenities that had been previously agreed upon, and wanted to charge me for my stay. It was a simple miscommunication that was easily rectified with my persistent explanation, and verification through emails. The fact that the hotel management had not communicated infuriated me. Furthermore, the reluctance, badgering, and outright lying gave me a terrible impression. I asked simply that I be given the exact agreed upon, and paid for stay for a double room, with breakfast included. We had two single beds side by side. When I asked if we could make a better arrangement, I was first outright lied to, then given a dismissive answer. Management simply gave me an unprofessional impression on several occasions.
Facilities, amenities, and other staff were excellent.