- Disliked: Staff & service
Our experience overall was disappointing. The hotel itself is just okay, it’s facilities like the pool area and the furniture inside the room were a bit dated; nothing too bad, but it seemed expensive for its condition. I think this is the norm for Ischia though. The breakfast was good—variety of options and better than what was provided by other hotels on our trip to the coast. One hugely disappointing factor was the service at the front desk—they weren’t warm or inviting at check in, and were unhelpful with an incident that occurred after check out. I realized I had left my wedding ring in the room shortly after check out, and called them as soon as we arrived at our hotel later that day. The manager stated that the cleaning lady allegedly hadn’t found anything, and there was nothing they could do until the current occupants left the room. They did not take the initiative to get back to me on the issue, so my husband ended up having to call back multiple times to get them to actually do something, and I also sent them an email with a picture of the ring, to which they never responded. I still feel sick about the whole thing; the ring was handmade with diamonds passed down by my husband’s grandmother, so can’t really be replaced. I never take it off except to wash my face, so there was no question as to where I would have left it. I understand these things happen during travel, but due to the lack of service and compassion on the hotel’s part, I can’t recommend a stay here.