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Reviews of Hotel Mercure Grenoble Centre President

4 out of 5
Hotel Mercure Grenoble Centre President
11 Rue General Mangin, Grenoble, Isere

Reviews

8.4

Very Good

Rating 10 - Excellent. 99 out of 245 reviews" "
Rating 8 - Good. 102 out of 245 reviews" "
Rating 6 - Okay. 25 out of 245 reviews" "
Rating 4 - Poor. 15 out of 245 reviews" "
Rating 2 - Terrible. 4 out of 245 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with extremely helpful and friendly staff.
Stayed 4 nights in Nov 2023

6/10 Okay

Gaynor

Liked: Staff & service
The front desk staff were wonderful so friendly and accommodating Also the bartender and server The hotel was alright but needed some updates A little shabby around the edges The jacuzzi pool looked great but was very cold It looked as though they are trying to save money so cutting back on certain things Staff made it better than it actually was
Stayed 1 night in Sep 2023
Response from Nicolas on Oct 22, 2023
Dear Gaynor,First of all, thank you for taking the time to comment on your stay at our hotel.We take your various comments into account in order to improve ourselves the next time you come to our establishment.We strive every day to improve ourselves in order to provide you with the best services in terms of service and various services.Finally, thank you for your comment about our team, which I will not fail to pass on.We look forward to welcoming you to the Mercure Grenoble President.Best regards,NicholasFront desk office

10/10 Excellent

Syham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Grenoble, quiet area and yet very accessible. Very clean and nice. The staff everywhere (reception, breakfast, housekeeping) were all really nice and helpful with no exception. Will definitely stay here again

4/10 Poor

Veronica

Business traveler
Disliked: Cleanliness
Stayed 2 nights in Nov 2022
Response from Nicolas on Dec 18, 2022
Bonjour Veronica,Nous vous remercions d'avoir prit le temps d'avoir noté votre expérience au sein de notre hôtel.Je suis désolé que votre expérience n'ait pas été à la hauteur de vos attentes.En espérant vous revoir très prochainement.Bien cordialement,

8/10 Good

Anissa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Victor on Oct 21, 2022
Chère Anissa,Nous vous remercions d'avoir pris le temps de nous noter.A très bientôt !Bien cordialement,

8/10 Good

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2022
Response from Nicolas on Jun 23, 2022
Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Grenoble Centre Président. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments les meilleurs

10/10 Excellent

Eva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect staf
Stayed 2 nights in May 2022
Response from Nicolas on Jun 23, 2022
Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Grenoble Centre Président. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments les meilleurs

8/10 Good

Abhinav

Stayed 1 night in Mar 2022
Response from Victor on Apr 12, 2022
Nous vous remercions d'avoir pris le temps de noter votre expérience et sommes ravis de votre satisfaction. A bientôt au sein de notre établissement !

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly fine. Staff very friendly. Good breakfast. Excellent gym
Stayed 1 night in Jan 2022
Response from Victor on Mar 8, 2022
Dear guest, We thank you for your kind feedback regarding your stay at the Mercure President. We hope to welcome you back. Warm regards, Front Office

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Noah

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The hotel was very well located. The staff were all wonderful, kind, and helpful. Our family room was large and smartly arranged and our in-room breakfast was excellent.
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gréât stay
Excellent hotel, very friendly staff and super comfortable bed!
Stayed 1 night in Sep 2021

4/10 Poor

Steve, Sussex UK

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Good room, although air conditioning did not work and bedding was for winter - at temperatures of 30 degrees not a pleasant stay. Restaurant and bar were closed and had long walk in to town to eat and drink.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Bon acceuil, chambre propre
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is the hotel we always stay at in Grenoble. Close to our relatives, clean, nice breakfast
Stayed 2 nights in Oct 2019

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good business hotel.
Nice business hotel. Well located with great breakfast. Staff is professional, knowledgeable, and friendly.
Stayed 1 night in Sep 2019

8/10 Good

Stelios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay for a business trip
Nice experience, easy check in process, and a decent size room. Breakfast was 18 EUR a day but it was nothing overwhelming, with not many things to choose from. Nice fitness centre. 5 EUR a day outdoors parking no reservation is required. Area around the hotel was ok, not the nicest.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
We had a great time in this hotel. My only complaint would be that the bar closed at 9pm on the last night when we all wanted to meet after dinner
Stayed 2 nights in Jun 2019

8/10 Good

kathleen and jeppe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay and a warm indoor pool swim
Great service, nice staff
Stayed 1 night in May 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Knackered building and fixtures, too hot, bad coffee, awful vegetarian breakfast options, decor actually makes your eyes go funny - the faux zebra carpet and naff 90s materials are impossible to focus on. Struggling to say anything positive. Totally crap.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2019

10/10 Excellent

Mizeet, Victoria BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable hotel, nice big bathroom and room was very bright which is a nice change to the rest of the hotels we have been in during our Europe trip. The room had a tea/coffee station as well as a fridge which is also bonus. Free parking was quite easy so didn't have to pay for the underground. A bit of walk to anything of interest but definitely walkable.
Stayed 1 night in Jul 2018

8/10 Good

Simon

Liked: Cleanliness, staff & service
Ok experience. Breakfast was a bit basic.
Stayed 2 nights in May 2018

4/10 Poor

LINDA

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very overpriced, restaurant disappointing
The first room I had, did not have windows that could open. the fan did not work in the bathroom and there were no windows in the bathroom. It was a very claustrophobic room. The moved me to another room, however it was very hot and the air con did not work at all and I was told that the reason was that it was the Autumn - they clearly have turned it off to save money. The restaurant was awful ( a local restaurant also said he had previous customers saying the same). The salmon I had was very dry and overcooked with cold vegetables tomatoes and courgettes mixture. The reception and breakfast staff were friendly though.
Stayed 5 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
VERY COMFORTABLE ROOM. HELPFUL STAFF. CENTRAL LOCATION MAKES IT EASY ACCESS TO CITY.
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
DO NOT STAY HERE
Do not stay here! Hookers line the street opposite - the gym is not worthy of being called a gym, the restaurant was average at best, the breakfast was awful. Air conditioning was not turned on and the windows in some of the rooms are locked so you cannot open them. Extremely disappointing and i had to stay here for 5 nights at the cost of over £100 per night. expect a lot better.
Stayed 5 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel choice.
If you want somewhere simple, friwndly and 'uncomplicated' this hotel should fit the bill.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
no thought for guests on bank holiday
disappointed we were not told by staff or in writing that the hotel did not serve meals or bar drinks apart from serving breakfast because of May day bank holiday in a strange place only the fast food places open so burgers were all we could get .Suggest something put in place to warn guest in future hence only 2

8/10 Good

Alexander Sazonov, Minsk, Belarus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.
This was a good hotel with fitness room and small pool. breakfast is not vegetarian friendly - meet, eggs, cheese, some​ fruits.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
The Mecure was a short walk to many places I wanted to see in Grenoble. The staff was always friendly and helpful, and nearly everyone also spoke English.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
My only minor complaint is that the hotel pillows were small and unsupportive. Adding some new pillows to this hotel would help make it a great stay! Thanks.

10/10 Excellent

M K Wood, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, very walkable
Came to Grenoble to pick up daughter and location was perfect for collecting her and "being in town".

10/10 Excellent

Tom, Burnley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Really helpful staff, all spoke good English too. Room good modern quality, restaurant was really good quality to and not over priced. Gym facilities was as you'd expect from a hotel, if not equipment a little tired/old

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Grenoble Hotel
Moderate Hotel in Grenoble good for a short stay only.
Response from Melina on May 21, 2016
Dear clients, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble President. I am sorry that your stay did not met your expectations. Please allow me to express my sincerest apologies. Sincerely, Mélina Ganachaud Front office Manager

8/10 Good

Erik, Vermont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to much of the town
Nice room, pleasant hotel. Across the street from an elementary school so afternoons can be filled with the shouts of children on recess. Great views from the rooms on high floors.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kind staff and clean room... everything is good! I would recommend to my friend.

8/10 Good

Akihiro, Montreal, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for a conference
satisfied except not easy access to restaurants and downtown

10/10 Excellent

James, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, in an ideal location.
The hotel was absolutely brilliant, the hotel staff was absolutely brilliant ans Grenoble was absolutely brilliant. I had a great time here and would suggest the hotel to anyone going there. Its a short tram journey, or 20 minute walk into the main town and theres many supermarkets and a mcdonalds close by. Choose this hotel!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel

8/10 Good

Journeytime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Phillip, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service
I had to delay arrival several times. I called hotels.com customer service who called Nicolas at the hotel and all worked out seamlessly. Great job by both hotels.com and Nicolas and a very nice hotel too!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

donalo

comfortable hotel for business travellers
fairly isolated location but comfortable enough bar the creaky slow elevators

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Beautiful hotel, very modern. Excellent staff, very friendly & helpful!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, shame about the location.
This Hotel is very nice. Its clean and comfortable. The BIG downside is the location. It is a 20 minute walk to the center of town. Graffiti is rife in the area (as with Grenoble in general and ladies of the night can be found up on the bridge 100 m from the hotel). If you take a taxi you just sit in traffic at rush hour when you have to get some where. It is near bus routes but I could not find information at the Hotel. The bar is over priced with large beers at 8+ euros when you can get then between 3 and 4 in regular bars. There are only 2 channels in English on the TV unless you want to pay 25 euros a day for extra. To close, comfortable, clean, wrong location for a city break and typically for a 4star over priced facilities. PS. there is a Indian restaurant just around the corner that looks really nice but it served meat that we could not recognise!!!

8/10 Good

Peter, Oxfordshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter stay
Nice hotel with pleasant staff & good rooms. Not central to town though if you haven't got transport.