Lunch and dinner served, French cuisine

Reviews of Mercure Grenoble Centre Alpotel

4 out of 5
Mercure Grenoble Centre Alpotel
12 Boulevard Marechal Joffre, Grenoble, Isere

Reviews

8.2

Very Good

Rating 10 - Excellent. 70 out of 207 reviews" "
Rating 8 - Good. 97 out of 207 reviews" "
Rating 6 - Okay. 28 out of 207 reviews" "
Rating 4 - Poor. 9 out of 207 reviews" "
Rating 2 - Terrible. 3 out of 207 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Armand

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 7 nights in Dec 2023
Response from h0652-om on Jan 12, 2024
Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. Chloé Nogales Chef de réception

8/10 Good

Sait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from om on Jun 28, 2023
Dear,We very much appreciate your comments regarding your stay at the Hôtel Mercure Grenoble Centre Alpotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Chloé NogalesFront Office Manager

4/10 Poor

Fabio

Stayed 2 nights in Jun 2023
Response from om on Jun 28, 2023
Dear, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Grenoble Centre Alpotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chloé NOGALESFront Office Manager

8/10 Good

Adam

Business traveler
Liked: Cleanliness, staff & service, room comfort
Pretty comfortable beds. Good Central location. I would advise not to use their Car Park as the door has been damaged and the Hotel do not accept responsibility for any damage to your vehicles. During my stay, 2-3 Cars were vandalised during the night. They seem to go for hire Cars.
Stayed 2 nights in May 2023
Response from h0652-om on May 10, 2023
Thank you for your review of our hotel,Thank you for your review of our hotel.We are delighted that you enjoyed your stay and hope to welcome you back soon.Please accept, Sir, our best regards.Chloé NogalesHead of Reception

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed in Grenoble many times, first time here. Very nice bar area open until 11p. Staff, especially the breakfast staff, were very friendly and helpful. Tram is right in front - easy access to all of Grenoble. Will come back next time I am in Grenoble!
Stayed 2 nights in Jan 2023

8/10 Good

raymond

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly staff, including the staff in the restaurant. It's very clean and the bed was very comfortable. I enjoyed my stay there. I wish there were a fridge in the room and the paid parking was very small (walls on both sides make it a tight squeeze). I felt a bit worried for the rental car. So, be warned if you have a large vehicle. It may not fit.
Stayed 3 nights in May 2022
Response from mercure grenoble centre alpotel on Jun 16, 2022
Dear Sir many thanks your appreciation about our hotel As our parking that we propose are very small it's possible to park your car in a public parking located at 3 mns walking from hotel it is a little more large. I hope to welcome you for your next stay in Grenoble La reception

8/10 Good

Paul

Stayed 1 night in Mar 2022
Response from mercure grenoble centre alpotel on Apr 6, 2022
Bonjour Nous vous remercions d'avoir choisi notre hôtel et de votre commentaire Au plaisir de vous recevoir lors de votre prochaine venue sur Grenoble Cordialement, Pascal

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure Hotel Stay in Grenoble was Very Good
Hotel was clean and comfortable. The room was small but that is to be expected in Europe coming from the USA. The staff was great - helpful and very kind to us.
Stayed 1 night in Aug 2021
Response from mercure grenoble centre alpotel on Aug 21, 2021
Many thanks for your opinion It was a pleasure for all staf to welcome you in ouor hotel I hope to see you again when you will come back in France Best regards Pascal

8/10 Good

Verified traveler

Liked: Staff & service
Holiday overnighter
Small room but everything was as advertised and parking was close/easy.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was terrific, except the rooms and beds are pretty small.
Stayed 3 nights in Nov 2019

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

6/10 Okay

philip

Business traveler
Liked: Property conditions & facilities
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The rooms are very small and there was a smell in the hotel that permeated throughout the building.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay but breakfast was very expensive in my opinion. Also, i booked a twin room to share with a friend. Although the beds were made as 2 singles, they were one against the other and couldn't be moved so it felt like we were sharing a double bed! That being said, the staff was very welcoming and the rooms were clean, comfortable and quiet. The tram stops 2 minutes down the road and takes you to the town centre in 5 minutes and to thw teain station in just over 10 minutes. I would stay in that hotel again.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Pascal chef de réception on Jun 13, 2019
Bonjour Monsieur, Nous vous remercions de votre commentaire et vous en remercions. Au plaisir de vous accueillir lors de votre prochaine venue sur Grenoble

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel , v convenient Rooms on the road side unbearably hot. Reception v kindly moved us to a room on the back with opening windows which was fantastic. Beds very comfortable. Breakfast delicious. Would recommend hotel but would ask for a room with opening window
Stayed 3 nights in Nov 2018

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in Grenoble
The check in was smooth and the staff were helpful. Parking our midsize SUV in the hotel's parking garage which is next door and has very tight parking stalls was a bit challenging. The room was clean and pleasant with a comfortable bed and a small fridge. One drawback of the area is the lack of restaurants in close proximity although the hotel does have a restaurant.
Stayed 1 night in Oct 2018

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location in Grenoble
Staff friendly and helpful on arrival. Room quiet,clean and comfortable. Easy access to town centre with secure parking offered at a fee.
Stayed 1 night in Sep 2018

8/10 Good

nigel, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally everything worked well
Everything ok except very small private parking and no restaurant on sundays.
Stayed 1 night in Sep 2018

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Recommend
Stayed 2 nights in May 2018

10/10 Excellent

Silvia, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and very quiet rooms
Nice hotel and very quiet rooms, breakfast good but expensive
Stayed 5 nights in Oct 2017

10/10 Excellent

Silvia, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
So good that I booked again for my next week, room very clean, quiet, breakfast good and staff very nice.
Stayed 5 nights in Sep 2017

8/10 Good

alan

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, nice hotel, but some drawbacks.....
The hotel is a good looking modern hotel with good prices. The breakfast (included in our rate, was excellent, with high quality food and great selections on the buffet. The staff was very friendly, multi- lingual, and helpful as well. The biggest problem was the size of the room. Even for the good rate, it was not an acceptable size for 2 people staying 4 nights (maybe a single person staying one night would be OK). The other drawback was the that the location, although central, is a good walk from the old city center. There were very few restaurants close to the hotel (there was a hotel restaurant and a couple other places that closed early or were fast food types), but for the lively, fun variety of restaurants you had to go to the lovely old city which was walking distance, but a fairly long walk.And there were hardly any stores or markets and though a nice, safe residential area, not the best location for tourists. However, we did like the service, look of the hotel and quality of the products both food and in the room.
Stayed 4 nights in Jul 2017

8/10 Good

art

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grenobleartsstay
For not knowing what to expect from a stay in a French hotel, the stay was just fine. Comfortable, helpful staff and restaurant on premise. Only annoyance was parking for the rental car. Either paid street parking or parking in garage with fee. City center close by so nice location.

8/10 Good

Yakov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Great hotel - our second stay, nice clean rooms, friendly staff, convenient location

6/10 Okay

Chelle, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Great spot in the city.
Very central. The room was small but comfortable. Great breakfast.

10/10 Excellent

Preeya, P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, would stay again!
Hotel was clean, comfortable, and very nice. Air conditioning worked, hotel staff were nice and helpful, and overall a great impression. The hotel is within walking distance to the main ciry square, and we walked to and from the train station, though you may want to take the tram which is extremely convenient as there is a stop right outside the hotel. Definitely stay here!

10/10 Excellent

Nicole, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini Break Grenoble
Everyone at the hotel was very friendly, welcoming and helpful. The rooms were well fitted out with coffee machine and mini bar/fridge. The sights of Grenoble were easy walking distance.

8/10 Good

Dave, Fort collins

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Business trip

8/10 Good

john, Andover

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grenoble, just passing through
Staff helpful and friendly. Garage parking good if a little expensive. Restaurant average and a little cramped.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

hconant, NJ

Liked: Cleanliness, staff & service, property conditions & facilities
Small room
It wasok. Room was amall for two adults

8/10 Good

SW, Worcester

Liked: Staff & service
Perfectly fine but in a soulless area
Perfectly fine but in a soulless area Helpful staff, free wifi

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, centre of Grenoble
We stayed on night in the Mercure Centre Alpotel. Small comfortable room. Easy access to train station. Tramway near by. We slept well. Comfortable bed.

10/10 Excellent

Jan, Dayton, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We enjoyed our stay at this hotel. It was clean and comfortable and the location was good!

6/10 Okay

Marc, Connecticut

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Location Frustration
The hotel room was quite small, lacking some of the things one might hope for (e.g., a functional minibar, a safe). Wireless was decent. Staff was fine--not exceptionally helpful. The big problem is the location. I would have liked to have been closer to the old city rather than having to take the tram (conveniently located near the hotel) or walk home at night. The neighborhood is boring, with few places to eat (and nothing open late). I think there are far better choices in Grenoble.

2/10 Terrible

Fun in France

Liked: Staff & service
Disliked: Cleanliness, room comfort
Fun in France
The staff were great BUT this is not a 3-star hotel by any means. It is more like a low calibur motel or less -- bare minimum. Very small room and not very nice. The door looked like it had been broken into and then repaired. The whole area around the motel looked depressed and dirty. There is easy access to the bus line to go to the center of the city. The pictures on web site show a much nicer motel than it is. Also, our bill showed $$ and we were charged the same amount in Euros. The staff were the only good thing about the motel.

8/10 Good

Neil, Essex

Liked: Staff & service, property conditions & facilities, room comfort
Good location, pleasant stay
Good location, walking distance to center. First room I was given smelt of smoke, room was changed with no fuss and no more problems. Would use again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good city hotel in the city center
I stayed in this hotel for a weekend in Grenoble. It has a very good location in the city center, where you can find anything you want very close to you. The room was in perfect condition and the cleaning was good.

10/10 Excellent

DebBee, Rockville, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room, friendly staff
The room had all of the amenities we needed and was very comfortable. We could control the temperature. The staff was happy to answer questions and even printed out a train schedule for me.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect business hotel at reasonable price
clean, comfortable rooms. Very good room service. Remember to book your taxi in advance. very busy and not many taxi available in the morning.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY COMFORTABLE AND MODERN. STAFF WERE VERY HELPFUL, BREAKFAST WAS VERY GOOD BUT HIGH PRICED. PARKING ARE WAS SAFE AND EASY TO ACCESS.

8/10 Good

malcolm corry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Usual Mercure quality, reasonable walk to old town
Sadly Grenoble is not maintaining the quality of the city. The old town is in poor condition. Do you need to visit Grenoble? The Mercure made up off the city's shortfall.

6/10 Okay

Verified traveler

Liked: Cleanliness
Good standard hotel with some high and lowlights
Good food and friendly personnel at breakfast. Small rooms, insufficient parking. Very small parking lots if available at all. Come early and with a small car.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Mercure Grenoble
The hotel was modern and clean, the selection for Breakfast was good and we found the staff all very helpful and all spoke English well. If lloking for a hotel in grenoble again I would certainly choose this one.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, convenient hotel
Definitely would stay at the Mercure again. The rooms are not exactly giant, but they are comfortable, clean, and a good value. The only downside to the hotel was breakfast (which is why the service got a 4 instead of 5.

10/10 Excellent

Kim, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mecure Hotel in Grenoble--a great stay!
Very friendly and helpful staff. Quaint smaller hotel with all the amenities of a large hotel. Great Breakfast and Best internet connection we've ever had. Very central to everything.