Ratings based on 216 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

In need of investment and extortionate food prices

Posted Jul 26, 2017
Pros: Choice of restaurants. Proximity to beach.
Cons: Food prices. Beach loungers. Exterior tired.
Location: Close to beach. Everything else requires a taxi.
The main part of the hotel is good however, the exterior is starting to need investment. The price of food at the hotel was ridiculous and beyond extortionate. The facilities at the beach were badly in need of replacement with the loungers the worst I have ever experienced. Additional beds for children were not available.
4 out of 5
by A verified traveler

Nice and children friendly resort

Posted Jun 14, 2017 on Hotels
Choose the east wing if you have the chance as the view is nicer. West wing, especially corner room type, gives over an massive and old Electrical Power Plant.
Comment from Hotel Management
Jun 21, 2017 by ANA, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologise for not having met your expectations on this visit. We are addressing the areas you highlight with the relevant departments internally in order to rectify the shortcomings. We hope to have the opportunity to welcome you back in the future. Yours Sincerely, General Manager, Tsukasa Yanagishima
4 out of 5
by A verified traveler

Best hotel in Ishigaki

Posted May 29, 2017 on Hotels
It was such a pleasant surprise to stay here after the nightmare of Club Med on the island. The staff were well trained, friendly and accommodating. The hotel is a little dated but we had a great time. The Chinese restaurant was superb. All in all, highly recommended.
Comment from Hotel Management
Jun 6, 2017 by ANA, Hotel Management
Dear, A Traveler Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our services met your expectations. We hope to have the opportunity of welcoming you back in the in the near future. Yours Sincerely, General manager, Tsukasa yanagishima
5 out of 5
by L M Sarah

Excellent and relax holiday

Posted May 26, 2017 on Hotels
The front desk staff were very helpful with smile and good service. Hotel environment are spacious with variety of restaurants. Like the seaview room with clean and quiet air-conditioning, plus the spacious bathroom with supplied shampoo and bathing toiletries. Supplied with coffee machine and coffee mix are definitely my happy experience. The outdoor swimming pool with the nice slide is fun.
Comment from Hotel Management
May 29, 2017 by ANA, Hotel Management
Dear, L M Sarah on Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our services met your expectations. We hope to have the opportunity of welcoming you back in the in the near future. Yours Sincerely, General Manager, Tsukasa Yanagishima
4 out of 5
by Claire

Gorgeous resort on the beach

Posted May 25, 2017 on Hotels
Gorgeous resort with great service from the minute we checked in. I would highly recommend the breakfast and dinner buffets too. It's right on the beach but the indoor and outdoor pools are also really nice of you would prefer that. The local bus stops right outside the hotel and can take you either to the airport (20 mins) or the bus terminal (10 mins) where you can get a connection to pretty much anywhere in the island.
Comment from Hotel Management
Jun 1, 2017 by ANA, Hotel Management
Dear, Claire Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our services met your expectations. We hope to have the opportunity of welcoming you back in the in the near future. Yours Sincerely, General Maneger, Tsukasa Yanagishima
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hospitality, restaurants are a little pricey

Posted May 18, 2017
The portions were a little small at the non-western restaurants. Great service and amenities.
Comment from Hotel Management
May 26, 2017 by ANAインターコンチネンタル石垣リゾート, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our services met your expectations. We hope to have the opportunity of welcoming you back in the in the near future. Yours Sincerely, General Manager, Tsukasa Yanagishima
4 out of 5
Recommended
for Families
by A verified traveler

Nice family hotel on good beach.

Posted Apr 8, 2017 on Orbitz
Pros: Good beach and ocean activities, tennis and food.
Location: Convenient bus to and from airport and port / town.
Very pleasant . Nice rooms and facilities. Good buffet breakfast. Location is a little remote for evening dining.
Comment from Hotel Management
May 2, 2017 by ANAインターコンチネンタル石垣リゾート, Hotel Management
Dear, tim Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologise for not having met your expectations on this visit. We are addressing the areas you highlight with the relevant d epartments internally in order to rectify the shortcomings. We hope to have the opportunity to welcome you back in the future. Yours Sincerely, General Manager, Tsukasa Yanagishima
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Nice hotel and environment. Excellent place to sta

Posted Mar 29, 2017
Pros: the service is excellent. they can help you arrange the services before you go to Ishigaki,
A memorable experience. I arranged the proposal during the stay and the relationship manager arranged it perfectly. The proposal is very smooth. Highly recommend this place to my friends.
Comment from Hotel Management
Mar 31, 2017 by ANAインターコンチネンタル石垣リゾート, Hotel Management
Dear, LM Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our services met your expectations. We hope to have the opportunity of welcoming you back in the in the near future. Yours Sincerely, General Manager, Tsukasa Yanagishima
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Great hotel!!

Posted Mar 18, 2017
The room was very clean and comfortable with everything you could need provided. The staff were very friendly and helpful with any information I needed. The restaurants were nice with an excellent selection for any diet.
Comment from Hotel Management
Mar 19, 2017 by ANAインターコンチネンタル石垣リゾート, Hotel Management
Dear, Will Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our services met your expectations. We hope to have the opportunity of welcoming you back in the in the near future. Yours Sincerely, General Manager, Tsukasa Yanagishima
5 out of 5
by A verified traveler

Excellent concierge team, excellent view from room

Posted Mar 15, 2017 on Hotels
The view from the room is great and the beach is nearby. Though not many restaurants/shops within 10mins walk, the area is quiet. Public bus transportation to downtown is available every 30mins and taxi fare is not that expensive in Ishigaki. Concierge team is wonderful and they provided a lot of useful information and advice, ranging from shuttle bus trip / boat trip to restaurant recommendations/bookings. Special thanks to Ms Nakano (Chief Concierge) for being very helpful all the time.
Comment from Hotel Management
Mar 19, 2017 by ANA, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback We are very pleased that you found the service to be excellent and your stay relaxing. Thank you for recommending us,but we also look forward to welcoming you back to satay very soon. Yours Sincerely, General Manager, Tsukasa Yanagishima