Lisa Mz. 19 #7 y 10, Isla Holbox, Isla Holbox, QROO
Reviews
8.6
Excellent
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It's a great hotel. Well located and with very good service. The only thing I didn't like was the muddy road to acces it by foot, but that is not their fault.
Hans
Stayed 3 nights in Apr 2024
4/10 Poor
Fletcher
Traveled with partner
Apr 8, 2024
Liked: Staff & service
Too many uncontrolled children between 5 and 10 having fun, screaming, running around, bumping into us, disturbing conversations. The chef's dishes were not enticing or interesting. We only ate at the hotel twice over our 2 week stay. Breakfast buffet was descent though.
Our first time to Holbox Dream and first time to Isla Holbox! We loved the central location of the hotel and the very friendly staff. Hotel is right on the beach with great food and beverage options directly from your lounger. Hotel is also very close(walkable) to many great restaurants and shops. Very relaxing, clean and comfortable hotel.
The hotel was amazing! The staff were super friendly, when you needed something they got it right away.
We arrived early and they accommodated us immediately knowing that the trip to get to Holbox is a long one.
Breakfast was good, they had warm food not just continental that always so boring.
We spent our days at the beach club since it was so convenient and we could watch the sunsets from our beach chairs. The food there was also very good, if you wanted something else the town center was just 5 mins walk and you would find so many options.
If you needed transportation or wanted to go on tours they provided with pick up at the hotel as well.
Don’t think about it too much as you will love it here.
The location is walking distance to the plaza. The breakfast buffet was very good and had several options everyday. We had a great stay and will return.
This was our 2nd time visiting this hotel. We really enjoyed our stay. It’s in a great location. The room was clean and the staff at the front desk was very friendly. The breakfast was much better than the last time we visited. They added more options. The only thing that would make it better is having access to enjoying breakfast in the beach area with a view. Several other hotels on the beach offer this. The location of the hotel is convenient and close to the centro. There are a limited number of sun beds available, so you need to get out early to snag one. The hotel has a fun boho vibe and is quiet at night. We hope to stay again here in the future. Can’t wait to come back!
our room was quiet, spacious, and private with a lovely personal deck featuring a jacuzzi hot tub. the beach area directly in front of the hotel is small, with a lovely bar/restaurant, "serenity." there are two small swimming pools. the staff were, without exception, very friendly and helpful, and kind to our two year old daughter.
This is good value for money and the staff were great. Comfy bed. Pack light, not much room to put any clothes you will be living out your suitcase. Breakfast we didn’t care for, but found some good restaurants near by for lovely breakfast.
Nice staff, clean property, house keeper always cleaned our room daily, never bothersome. Overall a pleasant stay. Muchas gracias! Hope to be back again!
Very well kept property on a lovely beach. Staff were so great. Roxana and Javi at the beach club were so amazing and attentive and took great care of us. Walking distance to everything but far enough from the beach bar district to be quiet and peaceful. Highly recommend.
The hotel was outdated, the food was low quality and the streets around the hotel were flooded! It was hard to walk downtown due to the poor conditions of the sand streets.
The property was in good condition and the reception staff very polite, goofy personality very humorous. The bar at night also enjoyable, the waitress last night gave us a good option of drinks. She was very direct with the menu options good recommendations of the beverage menu. Gisbel with baileys, Las coloradas and carajillo which it was a coffee with liquor 43. Very nice.
BEWARE-
The whole town was flooded and not safe to be in the streets. I left in 18!hours
There was two feet of water everywhere and it was impossible to leave the hotel without a deep-water 4x4 vehicle.
The hotel new of the situation in advance, but did not notify me that their building was unusable, and they would not refund my money since the electricity was on at the moment
I’ve disputed all charges with american express
They will receive zero$
BEWARE!!!
The bed sheets had yellow spot stains and there was a lot of dirt/dust under the beds. The towels where also stained but staff was very nice and friendly
Increíble lugar , muy lindo , excelente atención , deliciosa comida, muy cómodo, deliciosas bebidas impecable trato del personal !!! Volvemos seguro !!!!
My new destination in the Yucatán- Food beyond excellent quality -hats off to the chef. Manager very attentive- staff great- special shout out to Alberto & Rambo.The design of rooms and facility excellent. Felt welcomed the minute I stepped out of the cab. Holbox definitely a special place with great vibe.
Property was located on a muddy road although Holbox is nothing but muddy pothole ridden roads. We booked a “pool view” room - yeah, sure. Door to room had one lock which could be easily picked- unsafe. Small beach area. Horrible service and quality of food at on site “restaurant.” We had one drink, some tasteless guacamole, and decided we couldn’t stay for two nights here. Grabbed our luggage from our rooms and left to find another hotel. Our rooms were prepaid unrefundable so we are the process of trying to get our money back- a horrible uncomfortable situation.
A mis amigas y a mi nos encanto el
Hotel ,las personas de la recepción un encanto , algo que diría es que me pareció un poco costoso las bebidas y comida en el bar de la piscina , pero en general el hotel es acogedor y limpio :) volveré pronto .
Maria Pia Sacchini
Stayed 4 nights in Sep 2023
6/10 Okay
senorina
Traveled with family
Sep 26, 2023
Liked: Property conditions & facilities
The resort's front desk reception are not welcoming or polite. The food at the breakfast buffet is just ok. The drinks were good. We spent a day without power for at least 4 hours, which is not ok. As soon as you walk outside the resort, it is dirty, trashy everywhere. Our bedsheets were never once changed and we were there for 6 days....ewhh! More than once we had to ask for clean towels. The cleaning crew is very loud, they yell at each other across the hallways and such.
Good and clean property. The only downside to it, whenever it rains the whole island gets flooded and it makes it hard to be able to walk around. However the hotel itself it was very nice and clean. Very friendly staff.