Reception

Reviews of Hotel Arena

3 out of 5
Hotel Arena
Calle Tiburon Ballena, Isla Holbox, QROO

Reviews

8.4

Very Good

Rating 10 - Excellent. 74 out of 181 reviews" "
Rating 8 - Good. 76 out of 181 reviews" "
Rating 6 - Okay. 17 out of 181 reviews" "
Rating 4 - Poor. 12 out of 181 reviews" "
Rating 2 - Terrible. 2 out of 181 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Arena on Nov 19, 2023
Hi Miguel:It was an honor to have you as a guest, hopefully, this would not be the last time we have the opportunity to welcome you.

8/10 Good

Mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Location, staff service at bar is top and the layout of the hotel, really recommend the suite, very spacious. Cons: Early noise by staff like cleaning public areas, maintenance, recommend doing those after 9 or 10 am. Check out at 11AM is crazy, had to leave the room even though I had to depart the island until 1PM. Other than that, recommend the place.
Stayed 4 nights in Mar 2023
Response from Sr. Mario on Apr 5, 2023
Sr. Mario:Le agradecemos habernos elegido para ser sus anfitriones en su visita a la isla. Estamos trabajando en brindar un mejor servicio, gracias por su retroalimentaciòn, Esperamos verle pronto.

10/10 Excellent

NEFIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's super well located and beautiful decoration. Easy check- in on arrival and was extremely helpful and nice staff. Highly recommend!
Stayed 2 nights in Jan 2023
Response from Nefie on Mar 12, 2023
Hi Nefie!, We appreciate your feedback and hope to see you again soon!.

10/10 Excellent

Miguel, Miramar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean boutique hotel. Center of the town.
Stayed 1 night in Jan 2023
Response from Miguel on Mar 12, 2023
Hi Miguel! We appreciate your feedback and hope to see you again soon!

4/10 Poor

Karola

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you like sleep - stay somewhere else. There is a rooftop bar and the music is so loud it was like trying to go to sleep at a rave. Party people walked up and down to the roof and we could hear it all. Then in the morning the boutique next door played super loud music at 8 am. So we had very poor sleep every night. It was stressful. The place itself it’s pleasing but the noise level is a complete dealbreaker for us. And btw - we were staying in the back of building where it was more “quiet”.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Location was great and service was excellent. Room was really clean. With this location you are in walking distance to a lot of things and don’t really need to use a taxi
Stayed 1 night in Sep 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place !
Pleasant staff, great location and the room was great. Comfortable beds and lovely and clean. Best experience in Holbox we’ve had by far. Highly recommended and we’re rebooking very very soon. See you in May !
Stayed 2 nights in Apr 2021
Response from Hotel Arena on Apr 22, 2021
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and cleanliness was perfect. Location is also very good.
Stayed 1 night in Mar 2021
Response from Hotel Arena on Mar 28, 2021
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

8/10 Good

Yotam

Disliked: Cleanliness, staff & service
Great value but could use some clean-up
The main selling point here is value. This hotel offered a nicer and bigger room, faster wifi and warmer shower than Amaite, which is 2 blocks down on the beach and costs 5X what this hotel costs. Location is on the central plaza, which can get a little noisy. There's no beach but its only a couple of minutes away and you can grab a lounger in one of a few dayclubs. The main issue I had with the hotel was the complete lack of amenities (they don't even have an iron) and the fact that I had to kill a couple of smaller cockroaches in my room. Other than that - great.
Stayed 5 nights in Dec 2020
Response from Hotel Arena on Jan 7, 2021
Thank you for taking the time to share your review. We appreciate your feedback!

8/10 Good

Antonella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s ok considering other options. It’s on the main road, kind of noisy. Staff is super friendly, facilities could use an updating. Also, the room smells. It’s incredible how many hotels in this area have a musty smell, I did not leave my clothes on the closet for this reason.
Stayed 3 nights in Dec 2020
Response from Hotel Arena on Jan 6, 2021
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020
Response from Hotel Arena on Nov 29, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Scott, Temecula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay. 1. Close to everything. 2. Clean 3. Did not work with us to adjust reservation, so we gave 4 stars for that. Overall, fine for a no frills hotel.
Stayed 4 nights in Sep 2020
Response from Hotel Arena on Sep 21, 2020
Dear Scott, we appreciate your time scoring your experience and we are pleased that you enjoyed your stay. We will continue working to provide the best service and hope to see you soon. Best regards!

8/10 Good

Nelson Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, clean, friendly staff.
Stayed 2 nights in Sep 2020
Response from Hotel Arena on Sep 8, 2020
Dear Nelson Paul, we appreciate your time scoring your experience and we are pleased that you enjoyed your stay. We will continue working to provide the best service and hope to see you soon. Best regards!

8/10 Good

WendyK., Telchac Pueblo, Yuc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I love the staff and location. I booked this hotel because of the rooftop bar ambience, but the bar was closed due to covid. The pool was also closed. I wish that the shower had some shampoo and conditioner and the beds had a blanket.
Stayed 2 nights in Aug 2020
Response from Hotel Arena on Aug 24, 2020
Dear Wendy, we appreciate your time telling us your experience and we are pleased that you enjoyed your stay. We will continue working to provide the best service and hope to see you soon. Best regards!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2020
Response from Hotel Arena on Aug 11, 2020
Dear Guest, our greatest motivation is that our visitors have a good experience during their stay, that is why we appreciate your time rating us to continue working to provide a better service every day. We would like that you can tell us about your experience to find out what the problem was. We invite you to visit us soon and have a more comfortable experience. Greetings!

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holbox
Decent hotel. Located not too far from restuarants. It would help if the hotel included the golf cart taxi pick up/drop off for guest. Taxi people increased the prices to whatever they wanted so it wasn't the same price.
Stayed 1 night in Mar 2020
Response from Hotel Arena on Mar 17, 2020
Dear guest, we appreciate your time telling us your experience and we are pleased that you enjoyed your stay. We will continue working to provide the best service and hope to see you soon. Best regards!

8/10 Good

Pernille

Liked: Cleanliness, staff & service, property conditions & facilities
Central hotel in Holbox
The hotel is really nice with good size rooms. It’s very centrally located. There is a rooftop bar that is really cozy however be aware that there is very loud music during the evenings. I was at the floor most far away from the rooftop and the music was still very loud in my room. Also there are no hot water but I think that is very normal for the island. Other than that I would recommend staying here.
Stayed 3 nights in Feb 2020
Response from Hotel Arena on Mar 5, 2020
Dear Pernille , we appreciate your time telling us your experience and we are pleased that you enjoyed your stay. We will continue working to provide the best service and hope to see you soon. Best regards!

10/10 Excellent

Verified traveler

Stayed 5 nights in Feb 2020
Response from Hotel Arena on Mar 4, 2020
Dear guest, we appreciate your valuable score. It is a pleasure that you had a comfortable accommodation with us and we hope your soon return. Best regards!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our favorite place to stay in Holbox. Right downtown, 2 blocks from the beach. Get a room with a balcony facing town. I’m writing this from an all inclusive resort in puerto morales wishing I was back in Holbox at the arena. The breakfast place 2 doors down is great. Love love love Hotel arena!
Stayed 5 nights in Feb 2020
Response from Hotel Arena on Feb 15, 2020
Dear guest, we appreciate your valuable comments. It is a pleasure that you had a comfortable accommodation with us and we hope your soon return. Best regards!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hostel!
One of the nicest hostels I've been to.
Stayed 4 nights in Dec 2019
Response from Hotel Arena on Dec 30, 2019
Dear guest, we appreciate your valuable comments. It is a pleasure that you had a comfortable accommodation with us and we hope your soon return. Best regards!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice little hotel, spacious suite, all you need for a hotel in Holbox, nice staff and good location in the center of the town. Only thing missing is a restaurant to have breakfast but there are plenty of restaurants nearby!
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holbox Vacation.
Great location. We have stayed at this location before. Highly recommended!! You are in the middle of town square. Best view from pool at the 3rd floor. Staff is very friendly and very clean comfortable rooms.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Friendly staff and wonderfully located across from the square.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room #1 overlooks the Main Street in the center of town... has a kitchenette and double-door balcony with lots of seating.... 3 shorts blocks to the beach.... pool and bar upstairs.... 3rd time in Holbox.... will always stay here every time now.... same room too!! Reasonably priced and very clean!! 😁
Stayed 1 night in Feb 2019

8/10 Good

Michaela, Denver, USA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is in the heart of Holbox. The location is perfect. We had the suite (I highly recommend) we used then fridge and coffee pot daily. Our balcony was incredible other than one hammock that needed to be replaced. The only towels were 2 large towels, no smaller washcloths. There was a blow dryer, but no shampoo or soap or anything of that nature. The room was clean, the location was great, the AC was wonderful, I would definitely stay here again.
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2019
Response from Guest Service on Jan 31, 2019
Gracias por su visita. Saludos,

8/10 Good

Luiza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Guest Service on Jan 9, 2019
Gracias por su visita y amables comentarios. Saludos,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always the same
Stayed 1 night in Oct 2018
Response from Guest Service on Nov 3, 2018
Gracias por su visita. Saludos cordiales

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooftop bar. Rooms were clean and air conditioning was welcome relief to outdoor temps. Hotel staff were pleasant and helpful.
Stayed 1 night in Jul 2018
Response from Guest Service on Jul 27, 2018
Thank your for your visit and your kindest comments. Regards

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A modest and affordable hotel in Holbox
Hotel Arena was easy to find and easy with check-in and check-out. They were not there when we wanted to check out at 7am to go on a whale shark tour but they were incredibly understanding and didn’t charge us for checking out a bit late after we came back. The rooms were simple but clean and comfortable. The air conditioning wasn’t very strong but sufficiently cool for us to sleep comfortably.
Stayed 1 night in Jul 2018
Response from Guest Service on Jul 4, 2018
Thank you for your kindest comment and visit! We are glad that your stay was enjoyable. Regards

4/10 Poor

Gintare

Liked: Cleanliness, room comfort
No title
The Roof top bar has been playing some techno music until 1am which didn't give you any chance to fall a sleep. Dj or what ever it plays music there, must change type of th music which doesn’t fit with the island vibe. Also, staff in the front desk barely speaks english which creates so many miscomunication.
Stayed 3 nights in Nov 2017
Dear Gintare, we will put our efforts to remark the roof Bar mention in our description of facilities, so it will be more easy for our future clients to know about this service. We are working with our front desk to improve their spoken skills, but be sure they are doing their best.

6/10 Okay

sean , california

Liked: Cleanliness
Disliked: Room comfort
If some one wants to be in dead center of town ?
It's a spot for young kids who want to be in the action. The hotel is super basic. The bar is way over rated. The location makes it easy to people watch and be in a bar or grill in 2 minutes.. Nice folks at desk, nice booze selection so ya can find all the normal hard stuff. AC works great. Just not for us 55 plus types. IMO...
Stayed 6 nights in Oct 2017
Response from Valeria Sigler on Nov 4, 2017
Good afternoon: We appreciate your comments about the hotel, reading them makes us better day by day, we thank you for your positives and negatives, well, you liked the variety in cocktails that we have, we send you a greeting!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Estimada Christina, agradecemos su visita y su calificación a nuestros servicios y atención, esperamos vuelva a visitarnos próximamente.

10/10 Excellent

Rotem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great ! Clean , great located , friendly staff great value for the little I paid.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff went above and beyond for us. Great bar on the roof. Central location in town with comfortable balconies.

6/10 Okay

ciscofs9, Montreal, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Nice basic hotel
Pros: Good value, clean, close to the restaurants, 5 min wal from a beautiful beach. Cons: Low water pressure, located across main town square so very noisy at night, lacking proper safety box. Good experience overall.

10/10 Excellent

Alicia, Buenos Aires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to everything you might need!
The hotel was nice and clean and centrally located. Close to the beach, restaurants and bars. The wifi was not so good inside of the room, but it is a problem in the whole island.

6/10 Okay

RAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room need paint

4/10 Poor

Adrian, Mexico City

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service
I never experienced such a bad service in any hotel in my life. The water was always cold simply because the boilers were off all the time and no staff from the hotel was present to help, at the end I had to look for the boilers and turn them on by myself. The staff is not always present in the hotel, so if you are arriving very late or very early you have no chance.

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Jenna S.

Liked: Cleanliness, staff & service, room comfort
Good value
The rooms were very good value for money but there were a few aspects that let the hotel down...little holes in the towels, upstairs pool was nice for a dip but not overly clean and no lounges on the roof. Also the Internet said you could access the facilities at their sister hotel but you could not which was frustrating. Overall the beds and room were quite good

8/10 Good

Rose, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arena Hotel with roof top bar!
We had 2 rooms and loved the location in Holbox. The room was very comfortable air worked so well I had to turn it up. The only negative was the bar above us with music (loud) every night! I turned on fan and increased volume on tv...that is if we weren't up on roof enjoying the music and drinks! The roof top also had the best breeze anytime day or night! Overall I would stay here again and recommend this hotel too.

6/10 Okay

michelle, St. Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ear plugs a necessity here for a good nights sleep
The disco on the roof plays loud music till 11:30pm.if you go to bed early or have children NOT the place to stay. Also better be ready to walk some stairs with your luggage. The noise was way too much for us

10/10 Excellent

Ingrid, Cancun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love tHe hotel. Great location.
Great! Some problems with tHe Bill and the hotel in the roof top finishes at 12 am.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect
Great modern downtown , great bar on the rooftop . If you like music stay here as you will here it all the time ! Rooms are modern , no service to speak of but great location . If you are facing the square you get a great balcony and a bright light from the bandshell all night through the window. Staff are very helpful but only there part timescale, so this is a room not really a hotel

8/10 Good

Tina Kovacevick, Isla Holbox, MX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
in the center of town
the hotel was very clean. They have a roof top pool which is not really a pool. Its only about 2' deep. The view from the rooftop is beautiful. They do attract a young crowd and the music is loud and plays until 12 or 1:00 am. We stayed on the floor beneath the pool and it is impossible to sleep until the music stops. If you don't require much sleep, its a perfect place to stay. The hotel staff is very nice and accommodating. The room was very clean. The only negative, is the loud music every night, all night long.

10/10 Excellent

Eric, Denver, CO.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and Value
We just returned from spending 9 nights at Hotel Arena and we had a great experience. The hotel's location cannot be beat, the room was very clean and the bed was very comfortable. We stayed in the Suite which has an awesome second floor patio that looks over the plaza and is in the shade during the afternoon. The room had a mini-fridge and a kitchenette and the A/C with the ceiling fan kept it perfect even during the hottest days. The water pressure is low but I believe it is probably like that all over the island. The WIFI signal is strong and the rooftop bar is awesome. All of the staff are very friendly and the shop on the first floor has the best liquor/wine selection on the island. If you are looking for a clean hotel with a great location (100 yards from the beach) then I highly recommend Hotel Arena.

10/10 Excellent

Cesar, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was awesome..!
Great experience for our first time in Holbox, definitely will come back to hotel Arena..! Friendly staff, clean, comfortable, best vacations ever!

10/10 Excellent

Cesar, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was awesome..!
Great experience for our first time in Holbox, definitely will come back to hotel Arena..! Friendly staff, clean, comfortable, best vacations ever!