Ratings based on 285 Verified Reviews

4.5 out of 5
89% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

My stay at the Isla Mujeres Palace

Posted Oct 4, 2017
Pros: Cleanliness
Cons: Only the weather because it rained a couple of days.
Location: Enjoyed the golf carts, the dolphins and the snorkeling.
I absolutely loved our stay at the Isla Mujeres Palace. The staff was the best in the business. They were nice, very accommodating an truly the best ever. Everything was extremely clean and the bed was so comfortable. I highly recommend this place.
Comment from Hotel Management
Oct 4, 2017 by Isla Mujeres Palace, Hotel Management
Dear Guest, We are pleased to know you had such positive experience at Isla Mujeres Palace. It is our pleasure to serve you and provide you with the vacation you deserve. Thank you so much for choosing us, we look forward to your next visit soon. Cordially, Isla Mujeres Palace Team
5 out of 5
Recommended
for Couples
by A verified traveler from Vancouver, BC

Great Vacation

Posted Sep 2, 2017
Pros: This is a great boutique type hotel. Where the staff are very attentive and care about you and your opinions. The beach and pool area are a good size.
Cons: There is a great breakfast, but the main restaurant menu for lunch and dinner would get a bit tiring if you had a long stay there.
Location: The location is great if you want to be able to relax, and isn't far from activities if you want to do them. It's less crowded than playa norte.
We stayed 7 nights and had a great trip, took part in some of the activities such as scuba and spa. It was just what we needed. The rooms were a good size, amazing view and great staff. The resort is great and Isla Mujeres has more to do on it than first meets the eye.
Comment from Hotel Management
Sep 4, 2017 by Isla Mujeres Palace, Hotel Management
Dear D, Thank you so much for your kind comments. It is always a pleasure for us to receive your positive feedback. We work very hard to achieve this kind of results, thank you for choosing us. Hopefully you may visit us once again soon, we remain at your service. Best regards, Isla Mujeres Palace
5 out of 5
Recommended
for Couples
by A verified traveler from Oklahoma

1000% would recommend

Posted Aug 10, 2017
Pros: Everything.
Cons: Pool was a little warm, but not much you can do about that when it's so hot outside.
Location: We went on a whale shark tour down the street that we had booked before hand.
This place is absolutely fantastic. Clean and beautiful, great pool, beach, bar. Restaurants were fantastic. Buffet was very ok but that's expected. Off-menu food is great though. The staff was so great and incredibly helpful. It's a smaller resort but still has a great sized pool and plenty of loungers at the pool and on the beach. Because it's a smaller resort, there are like no people around. Maybe 6 other people while we were at the pool. This was our honeymoon trip and we definitely intend to come back for anniversary trips.
Comment from Hotel Management
Aug 11, 2017 by Isla Mujeres Palace, Hotel Management
Dear Guest, It is a true honor for us to read your so positive comments, it makes us proud to know this is the experience you got at Isla Mujeres Palace and definitely motivate us to keep working harder everyday. Thank you so much for choosing us and sharing your review, it means a lot for us. We hope to see you around once again soon. Best regards, Isla Mujeres Palace
5 out of 5
Recommended
for Couples
by A verified traveler from NY

Great staff, relaxing location!!!

Posted Jul 29, 2017
Food was excellent. Staff very friendly and helpful. Nice for a quiet relaxing vacation.
Comment from Hotel Management
Jul 29, 2017 by Isla Mujeres Palace, Hotel Management
Dear Michael, Thank you so much for choosing Isla Mujeres Palace and sharing your kind comments with us. There is nothing more important for us than your satisfaction and we appreciate your feedback. Please come back soon for another superb experience. Best regards, Isla Mujeres Palace Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Jul 18, 2017
Every staff member knew your name, became knowledgeable of your drink orders, etc... Rooms well maintained and cleaning staff did a superior job. Room services over estimated the time and always came long before expected. Food was delicious. Unlike previous Mexican vacations the deserts were actually sweet and moist. Definitely a resort to recommend and return to.
Comment from Hotel Management
Jul 20, 2017 by Isla Mujeres Palace, Hotel Management
Dear Guest, First and foremost, thank you so much for choosing Isla Mujeres Palace. Your comments are greatly appreciated, there is nothing more important for us than your satisfaction, we work diligently to always surpass all of your expectations during each visit. We shall see you soon! Best regards, Isla Mujeres Palace
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent All Inclusive

Posted Jul 5, 2017
Pros: The employees
Cons: Food Variety and alcohol selection. Drinks are really sweet.
Location: North Side of the Island, and traveling around downtown. That was the highlight of the trip.
The Employees were polite upon arrival, stay and departure. They did everything in their ability to accommodate my wife and I. The credits were up to $2500, dependent on length of stay, which I did not catch that in the fine print. It was written, but I just didn't catch it. We had a short stay, so $500 in credits, but the offers of tours and excursions to their other hotels in Cancun were just not enticing. There is either more cost added using the credits or offers of a tour and 1 1/2 introduction to their other hotels (stating we can leave at any time), which I just thought was fishy. There isn't much variety in the food at the hotel, but to survive or if I was a poor college student I would enjoy it. The chef staff did a great job, but like other all inclusive, I compare it to a third rate food buffet. The cleanliness of the hotel was kept up. The drinks are top shelf, but not the hard liquor they advertise. More plastic bottle types of alcohol. Beer variety wasn't vast either, but I can't complain, bottled water anytime, so we were refreshed. Room was great and they were attentive to room service and cleaning the room. Overall, it is worth it staying here because it was away from the tourist crowd, empty beach and quiet/beautiful scenery. When we went to the North Side of the island, it put a stamp of okay on the hotel because it was close to the North Side and we could literally pick and choose if we wanted to enjoy the all inclusive or travel the town.
Comment from Hotel Management
Jul 12, 2017 by Isla Mujeres Palace, Hotel Management
Dear Guest, Thank you so much for choosing Isla Mujeres Palace. The point is that in overall you enjoyed your stay with us and we're happy with it. Of course we would prefer tu achieve a 5 stars experience in your perception, but this has to be earned, and we will focus our efforts on improvements to meet all of your expectations during your next visit. Kind regards, Isla Mujeres Palace
5 out of 5
Recommended
for Everyone
by A verified traveler from monterey, ca

Great hotel

Posted May 18, 2017
Great experience, very relaxing. We will be back!
Comment from Hotel Management
Jun 3, 2017 by Isla Mujeres Palace, Hotel Management
Dear michele, Your comments are greatly appreciated, thank you so much for choosing us, we're always pleased to host you at Isla Mujeres Palace. Please come back soon! Best regards, Isla Mujeres Palace Team
4 out of 5
by So

satisfied

Posted May 10, 2017 on Hotels
It was amazing except Mrs. Pilar, a local activity manager, was so unhelpful to us. At First, she wanted us to decide ASAP, and were not willing to answer my question. Otherwise, our stay was satisfying. The food wasn't as good as we thought it to be tho it was nice to have room service when we need.
Comment from Hotel Management
May 13, 2017
Dear Guest, Thank you for choosing us and sharing your comments with us. Although you had an overall good experience with us, it stills pain us deeply to know we did not achieve a perception of excellence from our services. Please rest assured your comments will be shared with management for a proper follow up. Thank you once again for choosing us, we hope to see you around once again. Kind regards, Isla Mujeres Palace
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice.

Posted Apr 13, 2017
Very nice resort. Spoke English well. Very very clean! Food was really good. Not crowded at all! Loved it.
Comment from Hotel Management
Jul 1, 2017 by Isla Mujeres Palace, Hotel Management
Dear Guest, Thank you very much for your kind comments, we truly appreciate them. Creating memorable experiences and memories during your vacation is our commitment to guarantee your enjoyment. Please come back soon! Kind regards, Isla Mujeres Palace
5 out of 5
Recommended
for Couples
by A verified traveler from Toronto, Canada

ABSOLUTELY OUTSTANDING!!!!

Posted Apr 12, 2017
Pros: Absolutely everything, but especially the boutique feel and staff service.
Cons: if the marine transfer is not operating due to weather on day of arrival, a text message should be sent. Had to take a cab back to ferry port.
Location: good location with plenty of restaurants nearby, especially the Fish Market. Don't usually eat out when staying at an all inclusive, but did this time
I have stayed at 4+ star hotels, but this one was a truly unbelievable experience. The hotel is small by most standards, only 62 rooms, but they do not short change on staffing. They were extremely friendly and call you by your name. The food was amazing, with only one restaurant, plus poolside hut. They have an add on to the menu each night, which adds variety. The rooms are all luxurious and roomy and the WiFi works great all over the resort and is included. Can't say enough about this resort with no negatives at all. Will definitely be back!!!!!!!!!!!
Comment from Hotel Management
Apr 12, 2017 by Isla Mujeres Palace, Hotel Management
Dear Michael, We're delighted by your comments, thank you so much for choosing Isla Mujeres Palace. Your satisfaction is and always will be the most important for us. We appreciate your support and preference! Looking forward to your next vacation for another incredible and pampering stay at Isla Mujeres Palace. Kind regards, Isla Mujeres Palace