Ratings based on 2,521 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 13, 2017
The staff are very friendly and helpful. The hotel is very clean and next to the beach. food is varied and very well prepared.
5 out of 5
Recommended
for Other
by A verified traveler from NE North Carolina

Our 2nd stay, there will be more....

Posted Dec 12, 2017
Pros: Everything!
Cons: Provide a few more places to get out of the rain which are not indoors. Better lighting in early AM for early risers. Walkways/courtyard very dark
Location: To numerous to list!
This was our 2nd stay at Privilege Aluxes Isla Mujeres Hotel. We came back to explore this wonderful island and use Privilege Aluxes as our base for our extensive day-trips exploring the diverse culture of Isla Mujeres. By purchasing the "all inclusive" we are able to get a great early breakfast, get in our golf cart (arrangement made by front-desk staff!) and head out. Lunch is at one of the many, many small cafe's, small or large, that are everywhere. Then after a day of exploring, meeting people, laying on the many beaches and swimming, it's back for drinks and music by the pool or a shower and dinner at one of the 3 restaurants, including an ocean-front "beach club" restaurant. The staff, from the front door to the folks cleaning, to the security guards, are helpful and friendly. They all try to make your stay enjoyable. They grounds are well kept and the rooms are clean. My ONLY suggestion is to provide a few more places to get out of the rain which are not indoors. We had a fair amount of rain and would have liked to sit under cover to watch the ocean while it stormed. We will be back again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great service and location

Posted Dec 8, 2017
Clean facilities. Attentive staff. Older hotel tastefully modernized. Charming feel.
Comment from Hotel Management
Dec 11, 2017 by Social Media, Hotel Management
Thank you for your nice words. It's a pleasure to read that you appreciated the services provided by our staff and found the facilities clean. Our staff works very hard to keep the hotel top notch. Looking forward for your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler

Well kept great staff.

Posted Dec 7, 2017
Pros: Staff and location. Near the beach and easy downtown walk
Cons: Minor musty smell in room.
Location: Easy walk to downtown. Charters were nearby. Local cafe offered sports telecasts.
Everything about Privilege Aluxes was wonderful. The room staff, the pool staff, the dining staff were all there for us all week. The only minor problem with the room was a minor musty smell. Food and drinks just keep on coming! A great place to get away to and leave your stress behind.
Comment from Hotel Management
Dec 8, 2017 by Social Media, Hotel Management
Thank you very much for choosing us to enjoy this beautiful island. We wish to express our sincere appreciation for your contribution with your comments. The consistent feedback and support we get from you help us to scale new heights improving the quality of our service.
4 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh

Large Hotel with a Small(er) Island Experience

Posted Dec 7, 2017
Pros: We've stayed on the island many times in different resorts. The Namebrand alcohol is a big plus. The MIA has imitation brands of alcohol.
Cons: Room service~Found a hair in my food. I would have liked to have been consulted about what they stocked our fridge with. Not constant.
Location: The location is awesome! It's right downtown. Quick and easy access to everything. The beach is amazing!! Service is spectacular.
We were greeted in the lobby by the smiling face of Celia. Our room was clean and ready upon arrival. We greatly enjoyed breakfast at Sabor. An early lunch relaxing by the pool or at the Beach Club is a win-win. Excellent food and a friendly waitstaff awaits. Dinner on the beach is a must. Raul is a fabulous server. Samuel and Sergio are amazing!! Super friendly and they add to the experience. Making guest feel like family! We are repeat guest to the hotel in large part due to the staff. It's obvious the staff takes immense pride in their work and they are striving for excellence. We appreciate the experience provided to us.
Comment from Hotel Management
Dec 11, 2017 by Social Media, Hotel Management
We are specially glad that the service provided by our staff made your stay memorable It is great to hear that our team made you feel right at home, which is always our goal for all our guests. Thank you for the contribution with your comments and we apologize for the inconvenients. We hope we will have the opportunity to welcome you back soon and offer you the best of our attention!
5 out of 5
Recommended
for Everyone
by A verified traveler from indiana

3rd timer

Posted Dec 4, 2017
We really enjoy the hotel and the staff they are the reason we keep coming back!!!
Comment from Hotel Management
Dec 6, 2017 by Social Media, Hotel Management
At Privilege Aluxes Hotel, we know that loyal customers are largely responsible for our great success and we are grateful to all. We appreciate your trust and we will do our best to continue giving you the kind of service you deserve.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

FANTASTIC BOUTIQUE HOTEL

Posted Dec 3, 2017
Pros: Fabulous location, close to beach, shops, restaurants. Awesome Pool area
Location: 10 minute walk to Ferry for Cancun. Shopping and restaurants one block walk away. Beach across road
Fantastic Hotel located close to the beach on Isla Mujeres. Cannot fault the hotel at all. Gardens and Pool/Bar area immaculately kept. Rooms very spacious definitely recommend high floor Pool/Ocean View room Customer service awesome Would definitely return
Comment from Hotel Management
Dec 8, 2017 by Social Media, Hotel Management
Thank your for choosing Privilege Aluxes Hotel for your recent stay in Isla Mujeres. We really appreciate that you took the time to post your feedback, we are delighted to hear that you loved your stay with us and appreciated our property and the services provided by our staff. Thank you again! We look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth, TX

Nice Hotel in front of the Beach

Posted Dec 3, 2017
Pros: The friendly staff and the location.
This was my first time to stay at the hotel and was comfortable and memorable! We are always greeted by friendly staffs during our stay. The location is very convenient. The massage from the beach was much better than the one from the hotel.
Comment from Hotel Management
Dec 6, 2017 by Social Media, Hotel Management
We appreciate your feedback and are pleased to know that you enjoyed your stay with us, we will share the comments with the team that offered such a memorable vacation.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Location closes to town.

Posted Dec 1, 2017
Nice hotel. Staff somewhat disorganized and confused. Nice beach but very crowded. Close to town, walking distance which was very convenient.
Comment from Hotel Management
Dec 11, 2017 by Social Media, Hotel Management
Thank you for taking the time to post your kind comments, since your opinion is of great help to us in our efforts to improve and achieve our main objective, which is the full satisfaction of our customers. We are glad that overall you enjoyed your stay, location and facilities. We would love to have the opportunity to welcome you again to offer a flawless vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler from indiana

❤️

Posted Dec 1, 2017
We loved our entire stay! The beds are extremely comfortable, and they have a pillow menu! We didn’t do the “all inclusive” because we enjoy trying different restaurants on the island, but we did have breakfast included, which was nice. The beach and pools are very well kept. The privacy is nice as well. The only thing that was weird were the closet doors in the room. They are are placed right by the bedroom door, so it’s somewhat uncomfortable and awkward. But who cares! We loved the hotel so much we tried booking a trip soon with our 2 kids... unfortunately you’re only allowed 3 per room. :(
Comment from Hotel Management
Dec 8, 2017 by Social Media, Hotel Management
Thank your for choosing Privilege Aluxes Hotel for your recent stay in Isla Mujeres. We really appreciate that you took the time to post your feedback, we are delighted to hear that you loved your stay with us and appreciated the services provided by our staff. Thank you again! We look forward to welcoming you back soon!