Ratings based on 2,741 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 26, 2018
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Super Week

Posted May 25, 2018
We had a super relaxing week at Privilege Aluxes. We love the adult-oriented atmosphere and the staff is second to none!! We will definitely go back next year.
3 out of 5
by A verified traveler

Posted May 25, 2018
It’s a nice hotel but definitely not 5*/excellent. It’s very convenient and has a wonderful view from the “honeymoon suite” rooms. The food was very good. The downsides: Not enough wait staff at the beach club restaurant and on the beach (e.g., multiple times it took 1/2 - 1 hour to get beach service). No socializing bar. Nothing to do in the rain (during the day or in the evening). The elevator broke in our building so we had 5 flights up and 5 down. Plus on our floor the elevator door was open with no elevator there! Mini bar service only came 2 out of 7 days. The front desk people need training in customer service.
4 out of 5
by A verified traveler

Posted May 24, 2018
Comment from Hotel Management
May 25, 2018 by Privilege Aluxes, Hotel Management
Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers because this is our aim, give you an unforgettable experience, being satisfied and making you feel at home. We will share your comments with our team, who certainly will be encouraged by your remarks. Looking forward to welcoming you again to offer another lovely and relaxing Vacation!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 21, 2018
Excellent service by all of the staff. They make our frequent visits feel like we are returning home.
Comment from Hotel Management
May 22, 2018 by Privilege Aluxes, Hotel Management
We are pleased that the staff lived up to your expectations- needs// meet the expectations and that you enjoy our location in the lively heart of the city and right next to the finest beach. We will be happy to see you again in this gorgeous destination.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Posted May 20, 2018
Love the hotel and all the experience!! Staff very friendly
Comment from Hotel Management
May 21, 2018 by Privilege Aluxes, Hotel Management
Hi, Jennifer! Thank you for choosing Privilege Aluxes Hotel for your recent stay in Isla Mujeres. We really appreciate that you took the time to post your feedback, we are delighted to hear that you loved your stay with us and appreciated the services provided by our staff. Thank you again! We look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Irvine, CA

1st time, won't be the last

Posted May 19, 2018
Beautiful island excellent hotel! Read all the reviews here on expedia before booking this trip, and I'm happy to report they're all true. 5 out 5! If I can get my family to come along for another trip, I will be returning to privilege. The hotel is perfectly located and within walking distance of everything. Bring pesos, wear sunscreen, rent golf cart, and have a blast!
Comment from Hotel Management
May 21, 2018 by Privilege Aluxes, Hotel Management
Hi, Joseph! The aim of Privilege Aluxes Hotel is to provide positive and unforgettable experiences. We hope to see you soon and keep adding more unforgettable moments in your life.
5 out of 5
by A verified traveler

Posted May 17, 2018
Our 5th visit to the resort. We love the staff and property. Wish they had a rewards program since we keep coming back !
Comment from Hotel Management
May 21, 2018 by Privilege Aluxes, Hotel Management
At Privilege Aluxes Hotel, we know that loyal customers are largely responsible for our great success and we are grateful to all. We appreciate your trust and we will do our best to continue giving you the kind of service you deserve.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2018
Immaculate resort. Excellent food and service. Will definitely go back!
Comment from Hotel Management
May 21, 2018 by Privilege Aluxes, Hotel Management
Hi, Cheryl! Nice picture! Thank you for taking the time to provide your feedback regarding Privilege. We are looking forward to a new opportunity to welcome you to Privilege Aluxes, Isla Mujeres and the desire to give you the best of our attention.
5 out of 5
by A verified traveler

Posted May 15, 2018
Perfect location, great food, friendly staff
Comment from Hotel Management
May 15, 2018 by Privilege Aluxes, Hotel Management
Hi, Joe! The comments as well as the observations and feelings of our guests are of great importance to us, as we count on those in order to achieve the highest level of service possible About our staff, we are very proud because we know that the guest experience depends on the good personal contact.