Ratings based on 2,402 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Hotel was great. Food decent

Posted Aug 18, 2017
My wife and I really enjoyed our stay. The rooms and resort were clean. The stafff was very friendly and helpful. We enjoyed laying on the beach and having a few drinks (or a lot). The food was ok. We typically ate breakfast and ordered off the lunch menu on the beach. Most nights we ate on the island. There are some great hole in the wall places, like Rubens. The taqueria's were excellent. We can't wait to go back again.
3 out of 5
by A verified traveler from Rockford, IL

Ok hotel, just not our style

Posted Aug 18, 2017
Great beach, nice facilities, but restaurants were mediocre. Very modern style, we prefer a more warm Mexican style. Staff was pleasant but not the best service we've had, they wanted $100 to let our grandchildren who were staying at another hotel to come visit us and use the pools, will not return, would not recommend
5 out of 5
Recommended
for Everyone
by A verified traveler

awesome hotel and beach

Posted Aug 17, 2017
Awesome view best beach in isla mujeres, close to shopping, great food , can't wait to go back!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Great Stay!

Posted Aug 17, 2017
Very nice, clean, comfortable hotel. Friendly,helpful staff greeted us. Food at buffet was average to good. Satay restaurant was very good. Restaurant near beach had really good food. Service at beach was great, especially Marco! We've been to Cancun and Playa del Carmen several times, and the water at Isla was the best ever! No big waves and Crystal clear water! Alex took great care in cleaning our room, and tips are well-deserved!
5 out of 5
Recommended
for Everyone
by A verified traveler from Monterey, CA

Very nice resort, great location and great staff

Posted Aug 13, 2017
Pros: Pools, staff, beach, food and location
Cons: Shuttle from the ferry
Location: The location is great with easy beach access and town access. We enjoyed the nearby restaurants (Villa Valentina, Rubens, Quabano's and Bertha)
Very nice resort, the grounds are beautiful and the pools are very nice. The location is great and the staff was very nice and helpful.
Comment from Hotel Management
Aug 14, 2017 by Social Media, Hotel Management
Thank you for sharing your comments, we value your feedback to help us improve the service we are offering. We were delighted to see you enjoyed your stay with us. We would agree we are in a fantastic location to enjoy the best beach and local life on Isla. Looking forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Very nice, clean hotel on playa norte

Posted Aug 12, 2017
Pros: Very clean rooms & hotel grounds. Gorgeous landscaping & decor. Helpful & friendly staff. Great location & beautiful beach.
Cons: The overpowering musty odor in the Sabor restaurant.
Location: Within walking distance of many restaurants, local shops, & most of the attractions on the north end of the island.
Upon our arrival, we were promptly greeted with cold, wet towels & champagne, which was delightful! Jamie (concierge) took great care of us throughout our stay & was very helpful in arranging our activities. Our room was very spacious, clean, & comfortable. Plenty of closet space, but no drawers for storage. The AC took several days to reach a tolerable temperature (<75 degrees) for sleeping despite keeping the curtains closed during the day. We ended up at the local supermarket on our second day to buy some fans, as the hotel did not have any. In the beginning, the bar/waiter service was acceptable, but had drastic room for improvement. It got better on the 2nd & 3rd days after consistent & generous tipping. While tipping is not required, it is appreciated & expected (to some extent). Note: I did not recall seeing a service or gratuity charge on our bill. Ivan, Efrain, Jose & several others took wonderful care of us at the beach restaurant & while we lounged on the beach during the day. Sergio, Samuel & Gonzales made our time spent at the pool bar & lounge chairs very enjoyable. The beach is gorgeous with plenty of lounge chairs & palapas; very spacious compared to other hotels nearby. The food on-site was decent, but nothing extravagant; this includes dinner at Satay & the Beach Club. We ate at Sabor everyday for breakfast, but there are several other options nearby if you choose to go elsewhere. Overall, it is a great place to stay on Isla, especially for the price.
Comment from Hotel Management
Aug 14, 2017 by Social Media, Hotel Management
Thank you very much for choosing us to enjoy this beautiful island. We wish to express our sincere appreciation for your contribution with your comments. The consistent feedback and support we get from you help us to scale new heights improving the quality of our service. Wish we have another opportunity to offer you a memorable vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler from Marshall, Texas

Amazing hotel and very friendly staff!

Posted Aug 11, 2017
From the moment we walked from the ferry to the hotel we were helped with taking our bags to our rooms and was poured champagne and was given a wash cloth to help cool us off. Food was awesome, staff was extremely helpful, and absolutely loved our stay. I will definitely be recommending and will be back to stay at privileges Aluxes in the future!
Comment from Hotel Management
Aug 14, 2017 by Social Media, Hotel Management
We appreciate the time you invested in to let us know your valuable comments as the work being done daily at Hotel Privilege Aluxes is in order to add satisfied customers. We are pleased to know that you enjoyed your stay with us, we will share the comments with the team that made such a wonderful experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Very nice and clean resort

Posted Aug 11, 2017
My first time here, we loved it. Definitely come back. Nothing else i can say it's excellent. Staffs are super duper nice and friendly. Room is clean and good size.
Comment from Hotel Management
Aug 14, 2017 by Social Media, Hotel Management
We really appreciate when one of our guests spend some minutes letting know their good experiences in our property to the readers. It is a pleasure to know that you enjoyed your stay and appreciated the serviced provided by our staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Yearly Tradition

Posted Aug 11, 2017
We liked Isla Mujeres and Privilege Aluxes so much that we have decided to make it a yearly tradition. The hotel was amazing. Everything has been thought out, right down to private bathrooms and showers on the beach just for Privilege guests. All details have been handled impeccably. The staff goes above and beyond, the views are amazing. The room was absolutely a dream. Go ahead and upgrade to the room with a private pool on the balcony(you will not regret it). The only complaint we have about the entire hotel is that the pool closes at 8 PM. But the great thing was, we had a private pool on our balcony- so really it didn't matter. The food was great! With 24 hour room service it didn't matter if we missed dinner at one of the restaurants- we could eat dinner on our balcony, in our own private pool!
Comment from Hotel Management
Aug 14, 2017 by Social Media, Hotel Management
Thank you for your valuable time, we want you to know that your satisfaction is our greatest commitment and we are very happy to learn that you had a great and relaxing stay and that you enjoyed pur location and rooms. We hope to see you next year, where we will always be at your service to offer another memorable vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler from MIAMI

AMAZING

Posted Aug 9, 2017
Pros: THE ATTENTION AND THE FOOD ARE EXCELLENT
Cons: NOTHING
Location: BEST LOCATION ON THE ISLAND
THE HOTEL IS PERFECT. THE SERVICE WAS EXCEPTIONAL. I RECOMEND IT 100%
Comment from Hotel Management
Aug 10, 2017 by Social Media, Hotel Management
Thank your for choosing Privilege Aluxes Hotel for your recent stay in Isla Mujeres. We really appreciate that you took the time to post your feedback, we are delighted to hear that you loved your stay with us and appreciated the services provided by our staff. Thank you again! We look forward to welcoming you back soon!