Ratings based on 2,448 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Maine

Rib Eye from heaven

Posted Oct 15, 2017
This was our 4th trip to Privledges Isla. Every time things improve. The sub par dinner buffet was replaced with a stellar alacarte restaurant. The beach restaurant serves a world class steak. The pools and facilities are wonderful...
4 out of 5
Recommended
for Everyone
by A verified traveler from Venice, FL

A Lot to Recommend

Posted Oct 11, 2017
Pros: Modern, clean, safe, in a great location.
Cons: Some dangerous aspects of the pool area. (see review)
Location: The property is near word famous North Beach with a great Beach Club bar/restaurant, a very short, safe walk to other restaurants and shopping.
I have probably stayed at most of the larger hotels on Isla. This was my first visit to Privileges. The property is an easy walk from the ferry terminal where most visitors arrive on the island., or a 3 min/$3.00 USD taxi ride. The front desk staff was warm, welcoming, professional, and helpful throughout my 3 day stay. The room was modern, minimalistic (not my favorite decor) and always clean and well attended. It had a nice view of the pools and ocean beyond and the fantastic sun sets. I liked that I could opt out of the all inclusive feature and just do the buffet breakfasts. Isla Mujeres has a treasure of wonderful restaurants within a short, safe, interesting walk. The food at the hotel buffet and Beach Club was very good, well presented, and with excellent service. Thanks Omar! The highlight of my stay was a massage at the pool side spa.....to die for and not to be missed. The only thing I am critical of is the varnished, wooden walkways all around the pools.....very, very slippery with wet feet. Take care. The average age of clients, I would estimate, was in the 30 -40year old range All-in-all I felt Privileges was a good value in a great location on a wonderful little island. I'll be back. ' '
Comment from Hotel Management
Oct 12, 2017 by Social Media, Hotel Management
Thank you very much for choosing us to enjoy this beautiful island. We wish to express our sincere appreciation for your contribution with your comments. The consistent feedback and support we get from you help us to scale new heights improving the quality of our service. We are glad you enjoyed your stay with us and the services provided by our staff. Looking forward to your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Great hospitality

Posted Oct 8, 2017
Pros: Hospitality by all employees.
Cons: Keep doing what you are doing.
Location: close to town for shopping, eating out, bar hopping. Golf cart rentals to explore rest of Island.
We really enjoyed the variety of venues for relaxing whether it be the beach, pool or outside lounge areas. Staff were very accommodating and friendly in every part of the hotel. Location was close to town if you wanted to visit some shops or try a different eating establishment for a beer/snack.
Comment from Hotel Management
Oct 9, 2017 by Social Media, Hotel Management
We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. The efforts of our team worthwhile when it results in your satisfaction. We would be happy to welcome you again to provide you with more unforgettable moments.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Lovely hotel. great location, right in village.

Posted Oct 8, 2017
Had a great time. Brekkie was buffet but the rest was menu ordered, and great menu. Staff were more than accomodating. Drinks were top quality too. Smaller hotel in the town of Isla amidst all the action and on the water!! Fabulous
Comment from Hotel Management
Oct 9, 2017 by Social Media, Hotel Management
We really appreciate when one of our guests spend some minutes letting know their good experiences in our property to the readers. It is a pleasure to know that you enjoyed your stay and appreciated the services provided by our staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

It's paradise! Already planning to come back

Posted Oct 4, 2017
Pros: Staff was amazing. The beach and beach chairs, bar, and facilities were excellent. The balcony and the view was beautiful.
Cons: The room service was quick, but the food was not my favorite. Otherwise, the hotel was fantastic.
Location: Gorgeous Playa Norte - most beautiful beach I've ever seen. Close to downtown. Lots of restaurants and shops. Snorkeling, kayaks, etc. Perfect!
Privilege Aluxes was incredible. We were given two glasses of sparkling champagne as soon as we arrived. The staff was friendly and helpful. The beach was stunning! We couldn't ask for a better location. We did not purchase the all-inclusive option, but we had the breakfast option. Breakfast was very tasty! Our view was gorgeous. We could see the ocean from the hot tub on our balcony. We will certainly be back. Also, we got engaged on this trip! So thank you for making it extra special!
Comment from Hotel Management
Oct 8, 2017 by Social Media, Hotel Management
We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. The efforts of our team worthwhile when it results in your satisfaction. We would be happy to welcome you again to provide you with more unforgettable moments.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wilmington,NC

Great place to stay.

Posted Oct 1, 2017
Awesome hotel staff, beautiful beach. A lot of good food with plenty to choose from.
Comment from Hotel Management
Oct 9, 2017 by Social Media, Hotel Management
Thank you for your valuable time, we are very happy to learn that you had a great stay with us. We hope to see you soon, where we will always be at your service to offer another memorable vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler from katy, texas

Amazing resort 3rd time didn't disappoint

Posted Sep 25, 2017
We stayed here for 8 days. The place is amazing. Beautiful beaches. Beautiful room with a pool on the patio. The only thing I would like to suggest is that they change the menu more often. Same good got a little boring. It was good though
Comment from Hotel Management
Oct 8, 2017 by Social Media, Hotel Management
Thank you very much for choosing us to enjoy this beautiful island. We wish to express our sincere appreciation for your contribution with your comments. The consistent feedback and support we get from you help us to scale new heights improving the quality of our service.
3 out of 5
Recommended
for Everyone
by A verified traveler from U.S.

Nice but with a few issues

Posted Sep 25, 2017
Pros: The Lay out, friendly hard working staff
Cons: Food, drinks the loud music
Perfectly located across the beach. Professional curtious front desk team. Attentive friendly staff. Wonderful massages at the spa by Terry. Immaculate grounds. Clean and comfortable rooms. I wish they would have more hooks in the bathroom to hang wet towels bathing suits etc. The negatives are the mediocre low quality food. Every thing tasted the same. Drinks were watered down, bloody Mary's were horrible. My main complaint is the loud obnoxious music at the pool bar, I feel that it cheapens the hotel. Also many rowdy rude people hanging around the pool bar. For these reasons I'm not sure we'll return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 23, 2017
Perfect...just perfect. Great pool great rooms and facilities
Comment from Hotel Management
Sep 25, 2017 by Social Media, Hotel Management
We very much appreciate your comments regarding your stay at Privilege Aluxes. Looking forward to welcoming you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great Experience at Privilege Aluxes Isla Mujeres

Posted Sep 21, 2017
Pros: Everything - location, rooms, food, pools, all good.
Cons: Maybe just faucet in kitchen could use some work - did not flow properly - no big deal.
Location: Great location! Restaurants, stores and beach close by. Couldn't be better!
From check in to check out was very enjoyable experience. We received a free room upgrade which was totally unexpected and much appreciated! We received excellent service from everyone from the front desk, room maid, bar tenders / wait staff and security.
Comment from Hotel Management
Sep 25, 2017 by Social Media, Hotel Management
Thank you very much for choosing us to enjoy this beautiful island. We wish to express our sincere appreciation for your contribution with your comments. The consistent feedback and support we get from you help us to scale new heights improving the quality of our service. All our team sends their warm regards and we are looing forward to your next visit!