Ratings based on 587 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, Ca

Best hotel in Barra.

Posted Sep 14, 2017
Enjoyed our stay at Grand Isla Navidad Hotel...good breakfast menu, very friendly staff, excellent service. Got a free tour of the island from one of the staff members and was very impressed with its beautiful scenery and outstanding views. Definitely thinking of coming back.
3 out of 5
by A verified traveler from puerto vallarta

Old hotel

Posted Aug 21, 2017
Huge property but old. The Lobby is nice, room are ok but old. The restaurant are also old but the worst was the pool, definitely need to remodel the pool area. Definitely not 4.5 stars.
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Thank you for taking the time and share your experience with the online community. Regarding your comments the hotel is old, I would like to mention that one of the architectural characteristics that distinguishes the unique beauty of our hotel is its synergy of Spanish- Mexican colonial and conservative style. Using this opportunity I would also like to comment that we are in process of remodeling our property and we definitely will make some significant changes but always keeping the conservative style emphasis. We hope to welcome you again at Grand Isla Navidad Resort. Sincerely, Juan Carlo Rincones General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from san antonio, tx

Ideal Family trip spot

Posted Aug 20, 2017
Attended wedding on property and everything was excellent. When it came to room it wasn't cooling enough, shower stall leaked when used onto floor and ants in room.
Comment from Hotel Management
Sep 2, 2017 by General Manager, Hotel Management
Thank you for taking the time to share with us your comments concerning your recent stay at the Grand Isla Navidad Resort. It is nice to hear that in overall you have had a nice stay and enjoyed he wedding party. We really appreciate your comments regarding the areas where we can improve. It would have been nice to know the room number you stayed in to be able to follow up on the comment your left. Thank you again and hope to welcome you again at Grand Isla Navidad Resort. Sincerely, Juan Carlo Rincones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2017
Private beach easy to walk and enjoy vacations.. good place to relax and have fun with the family
Comment from Hotel Management
Jul 21, 2017 by General Manager, Hotel Management
Thank you very much for sharing your experience at Expedia. I am happy to hear that you and your family have enjoyed your vacations at Grand Isla Navidad Resort. We are looking forward to welcome you again soon. Sincerely, Juan Carlo Rincones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Anaheim, CA

Very nice hotel.

Posted Jul 3, 2017
Very relaxing hotel on the beach. Love the room. Beds were very comfortable. AC in the room. Beautiful view of bay from my room. Front desk and greeting staff were very friendly. I would definitely stay again.
Comment from Hotel Management
Jul 11, 2017 by General Manager, Hotel Management
Thank you very much for sharing your experience at Expedia. I am happy to hear that you have enjoyed your stay with us, especially the warmth and friendless of our staff. This beautiful paradise will always receive you as your home in Mexico. Sincerely, Juan Carlo Rincones General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic resort but a little dated

Posted May 21, 2017 on Orbitz
Pros: A little wear around the edges, however still very nice experience, loved the architecture.
Cons: Updating
Location: Plenty of local attractions.
Loved the facility although it has a little wear visible. Does need a little updating. The staff were wonderful and took good care of our needs. The hotel food was very good. Beautiful restaurant with gourmet touch. The beach in front is very user friendly.
Comment from Hotel Management
May 25, 2017 by gerente general, Hotel Management
Thank you for taking the time to share with us your comments regarding your recent stay at Grand Isla Navidad Resort. I am happy to hear that you’ve enjoyed your stay with us, especially the warmth and friendliness of our staff. Using this opportunity I would like to comment that we are in process of remodeling our property and we count already with 80 rooms completely renovated and with the new equipment, expecting to have all rooms done by the end of 2017. We are looking forward to welcome you again at Grand Isla Navidad Resort. Sincerely, Juan Carlo Rincones General Manager
5 out of 5
by A verified traveler

New Favorite Destination

Posted May 4, 2017 on Hotels
The place was amazing! The front room/desk staff were so gracious and helpful, and the rooms clean and roomy. There was a small mistake on the room type we requested but the staff overcompensated by moving us into a large suite which was so nice!
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Excellent resort

Posted Apr 22, 2017
Absolutely the best experience we could ever have. We were there 10 days and everything was wonderful. There are numerous swimming pools, 5 places in the resort to eat and all the food was great or better - plus the restaurants and shopping of nearby Barra de Navidad and La Culebra were great. This isn't crazy Cancun or Acapulco, this is a great low key beach area - The staff is professional I can't say enough good things about Grand Isla Navidad (aka Grand Bay). Next time, I'll get in some golf.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 11, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Lovely hotel! Lovely staff!

Posted Apr 2, 2017
Been coming here for years. The grounds are gorgeous. Rooms are lovely, large and kept immaculate (although do need a bit of upgrading over last couple of years). The staff could not be nicer or more attentive. Fabulous pool(s) and great proximity to the fun and colorful town of Barra Navidad, just across the lagoon/bay. Love this place. Recommend highly to get "away from it all".