Basic Twin Room, Ensuite | Exterior
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Reviews of Arrandale House

3 out of 5
Arrandale House
39 Hutchinson Square, Douglas, Isle of Man

Reviews

8.2

Very Good

Rating 10 - Excellent. 81 out of 214 reviews" "
Rating 8 - Good. 85 out of 214 reviews" "
Rating 6 - Okay. 32 out of 214 reviews" "
Rating 4 - Poor. 10 out of 214 reviews" "
Rating 2 - Terrible. 6 out of 214 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Katie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and even let us store our bags in a room until our ferry late at night
Stayed 2 nights in Feb 2024

10/10 Excellent

Donna

Stayed 3 nights in Oct 2023

10/10 Excellent

Kouame

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Scott on Oct 19, 2023
Thanks Kouame for your great review. I am glad you enjoyed your stay.

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Scott on Oct 19, 2023
Thanks Elaine for your great review.

8/10 Good

stephen

Traveled with partner
Liked: Cleanliness, amenities
Fairly good but with little add ons
Stayed 3 nights in Aug 2023
Response from Scott on Oct 19, 2023
Thanks Stephen for your great review.

8/10 Good

Chun Peat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Scott on Oct 19, 2023
Thanks Chun Peat for your great review I am glad you enjoyed your stay.

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Scott on Oct 19, 2023
Thanks Helen for your great review.

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Scott on Oct 19, 2023
Thanks Nicola for your great review! I'm glad you enjoyed your stay.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Friendly and accommodating staff.
Stayed 2 nights in Aug 2023

8/10 Good

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities
A nice place for my husband and I to explore IOM by public transport. Centrally located not to far from the bus stops and a nice view of the harbour from our bedroom . Lovely breakfast and friendly hosts.
Stayed 4 nights in Jul 2023

2/10 Terrible

Jonathan

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel on the island
Arrandale is a cosy hotel. The room, including the ensuite were clean and comfortable.
Stayed 4 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartment was just what I needed
I found the apartment where I was staying clean and very well equipped so this was just what I needed. I was pleased I stayed in Douglas as there are a good range of shops and Douglas is an ideal location to be able to access all the modes of public transport. The electric tram, the steam train, buses and the Douglas bay horse tramway. In my opinion my apartment was ideal finding a quiet place to rest in Hutchinson square. The hotel staff were very kind and considerate. Thank you Scott.
Stayed 5 nights in Jul 2023

8/10 Good

Y

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

Steven

Traveled with partner
Liked: Cleanliness, staff & service
Adequate stay. Cheaper than others around it, so decent value for money. Property is clean, but is dated and the room had numerous small but annoying problems particularly with the plumbing/shower and curtains that don’t shut out the light. Breakfasts were very good though. Area was safe, but not too much in the way of facilities nearby, so a walk into the centre of Douglas was often needed. (about 15 minutes walk) The steep walk back from the promenade can get tedious after a few days.

10/10 Excellent

CLIVE

Stayed 6 nights in Jun 2023

10/10 Excellent

Titus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was amazing. I went with my family and we had a great time. Very clean, has all amenities etc A very responsive host. Extended our check out time at a short notice to help me catch up on an urgent work call. Very close to everything you need on the Island. My wife asked if I could give 10 stars, but can't because the score ends at 5😄
Stayed 3 nights in Apr 2023

10/10 Excellent

George

Stayed 3 nights in Sep 2022

6/10 Okay

Verified traveler

Hotels.com advertise the property as “pets stay free” however this is not the case and Arrandale wanted to charge an additional pet surcharge after I had booked and paid. This was then waived when I pointed out the wording on hotels.com Part of the decision in choosing Arrandale was the park across the road so that we could easily walk the dogs first thing in the morning and last thing at night, however we discovered that dogs are prohibited in the park. Parking is on street, however it is difficult to get a space as very busy and parking is only 2 hours between 8am and 6pm. The apartments were okay, not the comfiest or cleanest, but nice to have a little extra space more than a hotel room with the dogs, and great to have cooking facilities and washing machine.
Stayed 3 nights in Jul 2022

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrandale House and Apartments accommodation was our base for a week's holiday for our family of 4. We stayed in a 2 bedroom self catering apartment which was very spacious, clean and well-kitted out. The apartment is walking Distance to and from Douglas Beach, shops and all public transport stops. We had a great week - top ratings on all counts. I would suggest putting a small fan in each of the rooms as the appartment did tend to get hot at times.
Stayed 7 nights in Jul 2022

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice and cozy accommodation
This is the first time to Isle of man. The room is clean and nice and staff are very friendly and helpful. Will definitely come back!
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place conveniently located to explore the island. Service from staff was very friendly. There was a nice selection for breakfast.
Stayed 3 nights in May 2022

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
I was thoroughly satisfied with every aspect of my stay at Arrandale House. The Staff were all extremely helpful and friendly. The meals were excellent and provided with care & consideration. The Manager was very friendly & helpful and the Hotel was kept incredibly clean.
Stayed 7 nights in Aug 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable flat with plenty amenities, great location and always parking available
Stayed 11 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 10 nights in Aug 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice self-catering apartment.
We were upgraded to a ground floor apartment in another property (close to the original booking) which really suited our holiday plans for visiting friends and relatives and exploring the Island. Serious renovations were underway whilst we were there - our apartment was excellent and we enjoyed our stay - but additional attention needs to be given to the plumbing noise (especially from the outside pipes). Location was okay if you either had a car or enjoyed walking. Overall, it was a good place to stay for a week.
Stayed 7 nights in Aug 2019

8/10 Good

Vitalii

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Уютный отель в центре Дугласа, в историческом месте, внимательный персонал, традиционные завтраки.
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again.
Great stay, close to the town. Breakfast was nice. We traveled with our 1 year old so the only issue was the room was very bright when it came time to put her to bed. Would be awesome if they had blackout blinds.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant service nice location recommended for a short break
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good clean base for a short Stay, breakfast wasn’t included and was quite pricy to add (£10) but well maintained . Parking is a little difficult
Stayed 2 nights in Jun 2019

10/10 Excellent

Maria, Brighton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners & all the staff were friendly & helpful. Nothing was too much trouble. The hotel was lovely & clean. Our room was lovely. ***there is nothing negative to say.
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveler

Disliked: Staff & service
Stayed 3 nights in Jun 2019

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Stayed 4 nights in Mar 2019

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic accomodation from top to bottom. Friendly staff and great rooms. Great location with a short walk to the sea front and centre of town. Would 100% stay here again.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable apartment with good views.
This apartment is well equipped and convenient for accessing local amenities with good parking potential. The isle of man is a great place to explore and we enjoyed lots of good restaurants in Douglas.
Stayed 6 nights in Sep 2018

8/10 Good

kath, nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovly friendly staff
Spacious and comfortable. Management very helpful there for anything you wanted. Our ferry was delayed going home so let us keep the room for longer which was very helpful for us. The food very nice at the hotel. Would book again if staying in Isle of Man.
Stayed 6 nights in Sep 2018

6/10 Okay

Mike

Two night motorcycle trip
Myself and my daughter had a long weekend motorcycle trip and spent two nights at Arrandale House. Our room was clean but could do with a bit of a refurb. Dinning room was very nice and very good breakfast. Free wifi and on street parking, free for motorcycles but disc parking for cars. Good location for a five minute walk to the centre of the promenade
Stayed 2 nights in Sep 2018

10/10 Excellent

ken, Cheltenham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely accommodation
I booked this for my 79 years young dad and my son as attending my other son's wedding. They thought the room was spacious, shower room lovely and the meals available were great. They would stay again.
Stayed 4 nights in Sep 2018

4/10 Poor

Disappointed, Herts

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allerton House (the annex)
We stayed in Allerton House, the annex, not Arrandale House. I was told that all rooms had recently been upgraded. Our ensuite shower room and communal kitchen were indeed new and if that’s what you want you won’t be as disappointed as we were. But it’s nothing like the website photos. Hallways weren’t kept clear and the view to the rear is dreadful.
Stayed 7 nights in Sep 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nic, friendly place.
Stayed 4 nights in Sep 2018

8/10 Good

Brian, Premier league Huddersfield Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
After my last stay in Douglas I wasn't expecting much, but the effort and pride is clear. There are 3 properties I stayed in number 29 Hutchinson Square room 7 it's clearly the better of the 3 and has undergone a refurb recently- I would request this one as the main one is older. I didn't realise until looking round at check out but there is a big communal kitchen too if you fancy cooking etc. I had breakfast (extra) and it was good, i will definitely try to return.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous, friendly and comfortable
Good location , friendly helpful owners. Excellent breakfast , clean. Everything one requires. Very good all round I would return and recommend to others.
Stayed 5 nights in Aug 2018

10/10 Excellent

Finbar, N. lreland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very clean the staff are very friendl
We had a great time the beds are very comfortable the room was very clean and staff very friendly. I would recommend this hotel to anyone
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant place to stay
Best place I've ever stayed in Close to Douglas town Well worth the money
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

2/10 Terrible

Rodney, Yorkshire, England

Disliked: Property conditions & facilities, room comfort
First visit to Isle of Man
I thought I had booked an hotel and, instead, got a poor student type hostel and property for social benefit type cases!!!
Stayed 8 nights in Jul 2018

10/10 Excellent

Rob, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ice garden area out te front to sit in on a nice day. Not much from me really as I only spent one night, it was close to the ferry but I would use it again.
Stayed 1 night in Jul 2018