Ratings based on 1,080 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from London, Ontario. Canada

Posted Mar 7, 2019
Amazing beds and awesome bathrooms. Staff was very friendly and helpful
Comment from Hotel Management
Mar 9, 2019 by Iman Taoufik, Hotel Management
Dear Guest, Thank you so much for your wonderful review following your recent stay with us at Citadines Barbican London. I was thrilled to read such kind words and delighted that you enjoyed an excellent stay, experienced great guest services from the team. We truly appreciate your comments and hope we will be able to welcome you back to experience another wonderful stay at Citadines Barbican. Best regards Iman Taoufik
5 out of 5
by A verified traveler

Posted Feb 3, 2019
Clean hotel, Clean room and friendly staff. Good location
Comment from Hotel Management
Feb 5, 2019 by Daniela, Hotel Management
Dear Guest, Thank you for staying at Citadines Barbican and for taking the time to write about your stay with us. We are truly delighted to read that you enjoyed your experience with us and it pleases us to read such lovely feedback about our apartments, staff and the facilities that we offer. I will share your positive feedback with the entire team and sincerely hope that we will have the pleasure of hosting you once again. Best wishes, Daniela Codreanu
4 out of 5
by A verified traveler

Posted Feb 1, 2019
Very well located for my purposes. Ticks most of the boxes if you need a nice clean hotel close to the CBD without paying a fortune!
Comment from Hotel Management
Feb 5, 2019 by Daniela, Hotel Management
Dear Guest, First of all thank you so much for sharing your review with us. We are glad that you had an enjoyable stay at Citadines Barbican. We are also very pleased to hear that you found our location convenient which provides well connected forms of transport for London and surrounding areas. We look forward to welcoming you back soon and until then we send you our very best wishes. Daniela Codreanu
5 out of 5
by A verified traveler

Posted Jan 28, 2019
friendly check-in, pleasant room, excellent blanket for baby.
Comment from Hotel Management
Jan 29, 2019 by Iman Taoufik, Hotel Management
Dear Guest, Thank you for taking the time to review your recent stay at Citadines Barbican, we appreciate your valued feedback. We are delighted that you found the service to your liking as we strive to provide the best guest experience possible and it is great to read that the efforts of the staff have been appreciated. I do hope to have the opportunity to welcome you again in the near future. Best regards Iman Taoufik
3 out of 5
by A verified traveler

Posted Jan 17, 2019
I booked two rooms at this hotel. At the time of booking there was no option provided to input the second guest name on the second room, so both rooms were booked in one name. The second guest arrived to check in first and was refused entry to his room having to wait more than an hour for the 'lead guest' to arrive. This needs to be addressed. All other aspects of the stay were fine.
Comment from Hotel Management
Jan 19, 2019 by Wojciech, Hotel Management
Dear Guest, thank you for contacting us. Would you be so kind to provide us with the booking number so we are able to investigate the matter for you? Kind regards Wojciech
4 out of 5
by A verified traveler

Posted Jan 14, 2019
Renovated so the current condition is good Few in room amenities - tho i think this is a citadines policy and you need to ask at reception for basics (toothbrush etc) .... i agree with this policy as it avoids unnecessary waste and 'holders' - ie those guests that just 'take items as they see them as free and theirs'
Comment from Hotel Management
Jan 14, 2019 by Iman Taoufik, Hotel Management
Dear Rob, Thank you for taking time to review your stay at Citadines Barbican London. We are delighted that you enjoyed an another excellent stay and pleased to read that you had a gratifying experience, particularly from the service provided by our staff. We truly appreciate your feedback and we hope we will be able to welcome you back to experience another wonderful stay at Citadines Barbican. Kind Regards, Iman Taoufik
5 out of 5
by A verified traveler from Sydney Australia.

Posted Dec 23, 2018
Very close to the tube station. Shortish walk to St Paul’s. Modern rooms. Small Tesco Express supermarket nearby.
Comment from Hotel Management
Dec 26, 2018 by Iman Taoufik, Hotel Management
Dear Guest, Thank you for taking the time to write a review. This is very much appreciated. I am glad that overall your stay was comfortable and that the staff were friendly. We are indeed located in a good location close to tube station and other transport links. We do hope we get the chance to welcome you back to Citadines Barbican in the not too distant future. Kind regards, Iman Taoufik
4 out of 5
by A verified traveler

Posted Dec 21, 2018
Comment from Hotel Management
Dec 26, 2018 by Iman Taoufik, Hotel Management
Dear Guest, Thank you for your Ranking, and we hope to welcome you again soon at Citadines Barbican London. Best regards Iman Taoufik
5 out of 5
by A verified traveler

two night mini break

Posted Dec 17, 2018 on Hotels
a very good hotel, the mini kitchen helped for breakfast and storing food, close to central London and easy to get around. room was clean and well presented, TV was excellent size. tripped a fuse on one occasion and reception sent maintenance within minutes. Would definitely stay again.
Comment from Hotel Management
Dec 26, 2018 by Iman Taoufik, Hotel Management
Dear Jennifer, It’s great to hear from you after your recent stay with us, and even better to hear that you had such a good stay. I’m going to pass on your comments to the whole team, who I know will really appreciate your fantastic feedback. As it`s always nice to hear that our staff made you feel welcome during your time with us. We are all very proud of the new Citadines Barbican. We hope to have the chance of welcoming you back again soon at Citadines Barbican. Best Wishes Iman Taoufik
5 out of 5
by A verified traveler

Posted Dec 4, 2018 on Hotels
Good location. Lovely room
Comment from Hotel Management
Dec 4, 2018 by Daniela, Hotel Management
Dear anne-marie, Thank you for your comments regarding your recent stay at our residence. I’m very glad to hear that your stay was so positive. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We very much look forward to welcoming you back at Citadines Barbican. Best wishes