Ratings based on 1,112 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted May 3, 2019
The staff was terrible. There should be more training on how to welcome clients with smile and looking at them.
Comment from Hotel Management
May 6, 2019 by Daniela, Hotel Management
Dear Guest, First of all thank you so much for sharing your review with us. I am surprised to read that you were let down by our Front Office Team. All our staff members are fully trained to provide the best possible service and to make our guests feel as if they were home away from home. I can assure you that this is not a regular occurrence and I will be investigating the matter. Your feedback is always very much appreciated as it helps us with improving our services. Kindest Regards, Daniela Codreanu
5 out of 5
by A verified traveler

Posted Apr 5, 2019
Excellent value for money ,professional and friendly service ,super clean ,super comfy ,great location .would recommend for business or pleasure .I'll definitely return
Comment from Hotel Management
Apr 8, 2019 by Iman Taoufik, Hotel Management
Dear Guest, Thank you for taking time to review your stay at Citadines Barbican London. We are delighted that you enjoyed an excellent stay and pleased to read that you had a gratifying experience, particularly from the service provided by our staff and the location. We truly appreciate your comments and we hope we will be able to welcome you back to experience another wonderful stay at Citadines Barbican London. Kind Regards, Iman Taoufik
4 out of 5
by A verified traveler

Posted Apr 5, 2019
Comment from Hotel Management
Apr 8, 2019 by Iman Taoufik, Hotel Management
Dear Guest, Thank you for your ranking, and we hope to welcome you again soon at Citadines Barbican London. Kind regards Iman Taoufik
4 out of 5
by A verified traveler from Hong Kong

Posted Mar 29, 2019
Very convenient location, right next to Barbican station and the hotel is clean.
Comment from Hotel Management
Apr 1, 2019 by Daniela, Hotel Management
Dear Jen, I would like to thank you for choosing to stay with us at Citadines Barbican, and for taking the time and effort to write your review. We are pleased that you found your apartment to have all the requirements you needed and that we are well-located. It will be our pleasure to welcome you back again, hopefully not in the too distant future. Best wishes, Daniela Codreanu
3 out of 5
by A verified traveler

Posted Mar 25, 2019
One of the persons in the reception who wasnt helpful.
Comment from Hotel Management
Apr 1, 2019 by Daniela, Hotel Management
Dear Guest, First of all thank you so much for sharing your review with us. We are glad that you had an enjoyable stay at Citadines Barbican. I am surprised to read that you were let down by our front office team. All our staff members are fully trained to provide the best possible service and to make our guests feel as if they were home away from home. I can assure you that this is not a regular occurrence and I will be investigating the matter. Your feedback is always very much appreciated as it helps us with improving our services. Kindest Regards, Daniela Codreanu
5 out of 5
by A verified traveler

Posted Mar 24, 2019
Comment from Hotel Management
Apr 1, 2019 by Daniela , Hotel Management
Dear Guest, Thank you for your ranking. We look forward to welcoming you again at any one of our serviced residences. Regards, Daniela Codreanu
5 out of 5
by A verified traveler from London, Ontario. Canada

Posted Mar 7, 2019
Amazing beds and awesome bathrooms. Staff was very friendly and helpful
Comment from Hotel Management
Mar 9, 2019 by Iman Taoufik, Hotel Management
Dear Guest, Thank you so much for your wonderful review following your recent stay with us at Citadines Barbican London. I was thrilled to read such kind words and delighted that you enjoyed an excellent stay, experienced great guest services from the team. We truly appreciate your comments and hope we will be able to welcome you back to experience another wonderful stay at Citadines Barbican. Best regards Iman Taoufik
3 out of 5
by A verified traveler

Posted Mar 4, 2019
Comment from Hotel Management
Apr 1, 2019 by Daniela, Hotel Management
Dear Guest, Thank you for your ranking. We look forward to welcoming you again at any one of our serviced residences. Regards, Daniela Codreanu
5 out of 5
by A verified traveler

Posted Feb 27, 2019
Comment from Hotel Management
Apr 1, 2019 by Daniela , Hotel Management
Dear Guest, Thank you for your ranking. We look forward to welcoming you again at any one of our serviced residences. Regards, Daniela Codreanu
4 out of 5
by A verified traveler

Posted Feb 24, 2019
Comment from Hotel Management
Apr 1, 2019 by Daniela, Hotel Management
Dear Guest, Thank you for your ranking. We look forward to welcoming you again at any one of our serviced residences. Regards, Daniela Codreanu