Ratings based on 334 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

It was very nice in general.

Posted Aug 12, 2016
I only complained from 2 things : - Room size - There was no lift . Otherwise every thing else was very good.
Comment from Hotel Management
Aug 15, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for your kind comments. It was indeed our pleasure and privilege to look after you, during your stay. I am glad to learn that it was a successful one and that my team delighted you and all your attendees with our BW CITADEL HOTEL hospitality from the hearts. It has been our pleasure having you as our guests and we look forward to welcoming you back “home” in the near future. Kindest Regards, Aytekin GUC General Manager BEST WESTERN CITADEL HOTEL
5 out of 5
by A verified traveler from Connecticut, USA

Unbeatable location and service

Posted Jul 5, 2016
Pros: Location, location, location and the sea view from our room, the restaurants and the breakfast area. The service is one of the best we had anywhere.
Cons: I thought the room was a bit tight in terms of space.
Location: Shopping at the Grand Bazaar, sea views, ferries to Kadikoy and boat tours, museums, seafood restaurants within minutes of walking.
Our family of 3 stayed at this hotel during a three-day weekend in Ramadan. My wife and daughter have stayed here two years prior and they rebooked it for us without hesitation. Now I know why: the location is unbeatable in terms of tourist attractions, the Grand Bazaar and the Ataturk airport (20 minutes away), the room and facilities are squeaky clean, the service very friendly and accommodating, and one of the things I liked the most was the view of the sea very nearby while having breakfast. The hotel is nested and surrounded by historic ruins and neighborhoods of the old Istanbul. It cannot get better than this in this price range which I thought was reasonable for this quality of facilities. I definitely recommend and will be staying here without hesitation next time we visit Istanbul.
Comment from Hotel Management
Jul 10, 2016 by General Manager, Hotel Management
Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”. We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday . We will be always honoured to see you again at BW CITADEL HOTEL for your next trip to Istanbul. Kindest Regards, Aytekin Guç General Manager BEST WESTERN CITADEL HOTEL
5 out of 5
by A verified traveler

Nice hotel by the sea

Posted Jun 7, 2016
Nice hotel, friendly staff, close to all the main places to visit all within walking distance
Comment from Hotel Management
Jun 10, 2016 by General Manager, Hotel Management
Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”. We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday . We will be always honoured to see you again at BW CITADEL HOTEL for your next trip to Istanbul. Kindest Regards, Aytekin Guç General Manager BEST WESTERN CITADEL HOTEL
4 out of 5
by CHRISTINA from Georgia

Love Istanbul

Posted May 29, 2016 on Hotels
Everything was great. Only thing we had a problem with was when I booked the hotel it said 2 queen beds. When you get there, you get one queen and one twin size bed.
Comment from Hotel Management
by general manager, Hotel Management
Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”. We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday . We will be always honoured to see you again at BW CITADEL HOTEL for your next trip to Istanbul. Kindest Regards, Aytekin Guç General Manager BEST WESTERN CITADEL HOTEL
4 out of 5
by A verified traveler from Hamburg

Sehr schönes Hotel direkt am Wasser

Posted May 15, 2016
Wir hatten hier einen sehr netten Aufenthalt. Die Lage ist fantastisch. Ideal für Städtereisen. Alle Sehenswürdikeiten in der Altstadt sind zu Fuß schnell erreichbar. Ebenso gibt es in der Nähe eine Fülle von Restaurants. Man kann allerdings auch im Hotel sehr gut essen. Das Frühstück ist sehr umfangreich und Eierspeisen werden nach Wahl frisch zubereitet. Wir hatten beim Frühstück sogar das Glück Delfine sehen zu können. Der einzige kleine Wermutstropfen sind die kleinen Standartzimmer. Man ist dort zwar nur zum Schlafen, aber die Dusche ist nichts für beleibtere Personen. Ansonsten ein sehr schönes Hotel mit sehr aufmerksamen Personal.
Comment from Hotel Management
May 19, 2016 by General Manager, Hotel Management
Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”. We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday . We will be always honoured to see you again at BW CITADEL HOTEL for your next trip to Istanbul. Kindest Regards, Aytekin Guç General Manager BEST WESTERN CITADEL HOTEL
5 out of 5
by Roberto from Miami

Como estar en casa

Posted May 14, 2016 on Hotels
Excelente servicio, cama muy cómoda, habitación muy limpia. El desayuno delicioso!
Comment from Hotel Management
Jul 23, 2016 by general manager, Hotel Management
Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”. We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday . We will be always honoured to see you again at BW CITADEL HOTEL for your next trip to Istanbul. Kindest Regards, Aytekin Guç General Manager BEST WESTERN CITADEL HOTEL
4 out of 5
by Elsa-Marie Turunen from Korsør

Godt hotel

Posted May 11, 2016 on Hotels
Hotellet ligger dejligt med fri udsigt over Bosporus strædet, hvor vi hver morgen så delfiner lege i vandet. Hotellet lå op af en meget trafikeret vej, men det var intet problem, da det et virkelig godt isoleret, så det ikke generede. Beliggenheden er perfekt, på under 10 min gang er man ved den blå moské og mange andre attraktioner. Personalet var imødekommende og hjælpsomme. Værelset var meget rent, dog var sengen (sovesofa) meget komfortabel. Men alt i alt et godt hotel.
Comment from Hotel Management
Jul 16, 2016 by general manager, Hotel Management
Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”. We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday . We will be always honoured to see you again at BW CITADEL HOTEL for your next trip to Istanbul. Kindest Regards, Aytekin Guç General Manager BEST WESTERN CITADEL HOTEL
5 out of 5
by Adriano

Excelente opção de hotel

Posted May 3, 2016 on Hotels
Ótimo hotel, com bonita vista para o Bósforo. Atendimento excelente. Boa opção de restaurante no hotel. Bem localizado, ficando a poucos metros da Praça de Sultanahmet.
Comment from Hotel Management
Jul 9, 2016 by general manager, Hotel Management
Dear Guest , Thank you very much for your kind comments. It was indeed our pleasure and privilege to look after you, during your stay. I am glad to learn that it was a successful one and that my team delighted you and all your attendees with our BW CITADEL HOTEL hospitality from the hearts. It has been our pleasure having you as our guests and we look forward to welcoming you back “home” in the near future. Kindest Regards, Aytekin GUC General Manager BEST WESTERN CITADEL HOTEL
5 out of 5
by A verified traveler

sehr gutes hotel, i would rate it 5 stars

Posted May 2, 2016
Pros: very good service
Cons: elevator
Location: very beautiful passage.
sehr gutes hotel, i would rate it 5 stars, was very impressed with the hotel.
Comment from Hotel Management
May 6, 2016 by General Manager, Hotel Management
Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”. We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday . We will be always honoured to see you again at BW CITADEL HOTEL for your next trip to Istanbul. Kindest Regards, Aytekin Guç General Manager BEST WESTERN CITADEL HOTEL
4 out of 5
by A verified traveler from Brandenburg

Nach dem 3 Aufenthalt wie immer super

Posted Apr 22, 2016
Pros: Wie immer die Lage. Frühstück top und das Personal ebenfalls. Äußerst zuvorkommend und hilfsbereit.
Cons: Leider hat dieses Jahr der Obstkorb auf dem Zimmer gefehlt.
Location: Sehr Zentral im alstadtbeteich. Alles super zu Fuß erreichbar.
Zimmer und Sauberkeit top. Personal professionell.
Comment from Hotel Management
Apr 26, 2016 by General Manager, Hotel Management
Dear Guest , Thank you very much for your kind comments. It was indeed our pleasure and privilege to look after you, during your stay. I am glad to learn that it was a successful one and that my team delighted you and all your attendees with our BW CITADEL HOTEL hospitality from the hearts. It has been our pleasure having you as our guests and we look forward to welcoming you back “home” in the near future. Kindest Regards, Aytekin GUC General Manager BEST WESTERN CITADEL HOTEL