Ratings based on 202 Verified Reviews

4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
3.8 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ukraine

Posted Nov 13, 2016
Pros: Breakfast perfect, service room on high level, hotel staff is hospitable.
Cons: The main meat courses have been half thoroughly when they were given at restaurant.
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”. We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday . We will be always honoured to see you again at BW CITADEL HOTEL for your next trip to Istanbul. Kindest Regards, Aytekin Guç General Manager BEST WESTERN CITADEL HOTEL
5 out of 5
Recommended
for Everyone
by A verified traveler

It was very nice in general.

Posted Aug 12, 2016
I only complained from 2 things : - Room size - There was no lift . Otherwise every thing else was very good.
Comment from Hotel Management
Aug 15, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for your kind comments. It was indeed our pleasure and privilege to look after you, during your stay. I am glad to learn that it was a successful one and that my team delighted you and all your attendees with our BW CITADEL HOTEL hospitality from the hearts. It has been our pleasure having you as our guests and we look forward to welcoming you back “home” in the near future. Kindest Regards, Aytekin GUC General Manager BEST WESTERN CITADEL HOTEL
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut, USA

Unbeatable location and service

Posted Jul 5, 2016
Pros: Location, location, location and the sea view from our room, the restaurants and the breakfast area. The service is one of the best we had anywhere.
Cons: I thought the room was a bit tight in terms of space.
Location: Shopping at the Grand Bazaar, sea views, ferries to Kadikoy and boat tours, museums, seafood restaurants within minutes of walking.
Our family of 3 stayed at this hotel during a three-day weekend in Ramadan. My wife and daughter have stayed here two years prior and they rebooked it for us without hesitation. Now I know why: the location is unbeatable in terms of tourist attractions, the Grand Bazaar and the Ataturk airport (20 minutes away), the room and facilities are squeaky clean, the service very friendly and accommodating, and one of the things I liked the most was the view of the sea very nearby while having breakfast. The hotel is nested and surrounded by historic ruins and neighborhoods of the old Istanbul. It cannot get better than this in this price range which I thought was reasonable for this quality of facilities. I definitely recommend and will be staying here without hesitation next time we visit Istanbul.
Comment from Hotel Management
Jul 10, 2016 by General Manager, Hotel Management
Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”. We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday . We will be always honoured to see you again at BW CITADEL HOTEL for your next trip to Istanbul. Kindest Regards, Aytekin Guç General Manager BEST WESTERN CITADEL HOTEL
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel by the sea

Posted Jun 7, 2016
Nice hotel, friendly staff, close to all the main places to visit all within walking distance
Comment from Hotel Management
Jun 10, 2016 by General Manager, Hotel Management
Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”. We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday . We will be always honoured to see you again at BW CITADEL HOTEL for your next trip to Istanbul. Kindest Regards, Aytekin Guç General Manager BEST WESTERN CITADEL HOTEL
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location, clean, close to the beach and sites

Posted Jan 4, 2016
Pros: Nice location, clean, close to the beach and sites
Cons: Larger rooms
Location: Nice location, clean, close to the beach and sites
Nice location, clean, close to the beach and sites
Comment from Hotel Management
Apr 22, 2016 by BW Citadel Hotel , Hotel Management
Dear Guest , Thank you very much for your kind comments. It was indeed our pleasure and privilege to look after you, during your stay. I am glad to learn that it was a successful one and that my team delighted you and all your attendees with our BW CITADEL HOTEL hospitality from the hearts. It has been our pleasure having you as our guests and we look forward to welcoming you back “home” in the near future. Kindest Regards, Aytekin GUC General Manager BEST WESTERN CITADEL HOTEL
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Perfect place

Posted Jan 2, 2016
Amazing hotel experience! Hotel staff very friendly and polite. It's a child friendly place close to home comfort. Fascinating maramara sea view with all eating facilities. When I go to Istanbul in the summer I'll be staying there-inshallah.
Comment from Hotel Management
Apr 22, 2016 by GENERAL MANAGER, Hotel Management
Dear Guest , Thank you very much for your kind comments. It was indeed our pleasure and privilege to look after you, during your stay. I am glad to learn that it was a successful one and that my team delighted you and all your attendees with our BW CITADEL HOTEL hospitality from the hearts. It has been our pleasure having you as our guests and we look forward to welcoming you back “home” in the near future. Kindest Regards, Aytekin GUC General Manager BEST WESTERN CITADEL HOTEL
5 out of 5
Recommended
for Everyone
by A verified traveler from london

In good area

Posted Oct 30, 2015
Staff were helpful and friendly. Would recommend this hotel to anyone.
Comment from Hotel Management
Nov 18, 2015 by Aytekin Güç, Hotel Management
Dear Guest, Thank you for your nice feedback after your stay in our Hotel, I would like to say that we are always honoured to welcome you to “on BEST WESTERN CITADEL HOTEL”. We are happy to read that you enjoyed your stay and would be very pleased to welcome you again, next time you visit Istanbul Best regards Aytekin Güç General Manager Best Western Citadel Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel in front of the sea

Posted Oct 11, 2015
Friendly staff, good facilities, good view of the sea ..
Comment from Hotel Management
Oct 13, 2015 by Aytekin Güç, Hotel Management
Dear Guest, Thank you for your nice feedback after your stay in our Hotel, I would like to say that we are always honoured to welcome you to “on BEST WESTERN CITADEL HOTEL”. We are happy to read that you enjoyed your stay and would be very pleased to welcome you again, next time you visit Istanbul
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic hotel close to major tourist attraction

Posted Oct 8, 2015
Pros: Location, cleanliness, friendliness of staff.
Cons: Not a lot.
Location: Close to the heart of Constantinople, with all its major attractions. Numerous excellent restaurants within walking distance.
Staying in Sultanahmet, which was the original Constantinople, made this city break truly exhilarating and memorable. The location of the hotel could not be better, being close to Sultanahmet Square and with fantastic views over the Sea of Marmaris. Highly recommended
Comment from Hotel Management
Oct 13, 2015 by Aytekin Güç, Hotel Management
Dear Guest, Thank you for your nice feedback after your stay in our Hotel, I would like to say that we are always honoured to welcome you to “on BEST WESTERN CITADEL HOTEL”. We are happy to read that you enjoyed your stay and would be very pleased to welcome you again, next time you visit Istanbul
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near beach and town

Posted Sep 13, 2015
Location is ideal, close to blue mosque and most of the museums. beach is just across the road.i would definitely recommend this hotel.staff Was very friendly.
Comment from Hotel Management
Oct 4, 2015 by Aytekin Güç, Hotel Management
Dear Guest, Thank you for your nice feedback after your stay in our Hotel, I would like to say that we are always honoured to welcome you to “on BEST WESTERN CITADEL HOTEL”. We are happy to read that you enjoyed your stay and would be very pleased to welcome you again, next time you visit Istanbul