Ratings based on 342 Verified Reviews

4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
3.8 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Too noisy as close to main road though facing the

Posted Feb 13, 2017
Pros: Nothing not even the breakfast as it is the same day in day out. Not advisable for those intending to stay more than one day.
Cons: Rooms too small to the extent that no space to pray in the room
Location: nothing closeby
Quite a distant from important places in the area of Istanbul. Need working passing certain upleasant and not well kept housing to reach blue mosque.
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for visiting “The President Hotel.”. Please accept our sincere apologies for all inconveniences you may have experienced during the stay. Because of the historical building of our hotel, unfortunately we can not upgrade our property according to the modern standards. We deeply value your loyalty and understanding in that case. Thanking you for your precious time to read this letter and looking forward to your next visit soon. Sincerely, Burak AYDIN General Manager Bw Plus The President Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ukraine

Posted Nov 13, 2016
Pros: Breakfast perfect, service room on high level, hotel staff is hospitable.
Cons: The main meat courses have been half thoroughly when they were given at restaurant.
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”. We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday . We will be always honoured to see you again at BW CITADEL HOTEL for your next trip to Istanbul. Kindest Regards, Aytekin Guç General Manager BEST WESTERN CITADEL HOTEL
5 out of 5
Recommended
for Everyone
by A verified traveler

It was very nice in general.

Posted Aug 12, 2016
I only complained from 2 things : - Room size - There was no lift . Otherwise every thing else was very good.
Comment from Hotel Management
Aug 15, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for your kind comments. It was indeed our pleasure and privilege to look after you, during your stay. I am glad to learn that it was a successful one and that my team delighted you and all your attendees with our BW CITADEL HOTEL hospitality from the hearts. It has been our pleasure having you as our guests and we look forward to welcoming you back “home” in the near future. Kindest Regards, Aytekin GUC General Manager BEST WESTERN CITADEL HOTEL
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut, USA

Unbeatable location and service

Posted Jul 5, 2016
Pros: Location, location, location and the sea view from our room, the restaurants and the breakfast area. The service is one of the best we had anywhere.
Cons: I thought the room was a bit tight in terms of space.
Location: Shopping at the Grand Bazaar, sea views, ferries to Kadikoy and boat tours, museums, seafood restaurants within minutes of walking.
Our family of 3 stayed at this hotel during a three-day weekend in Ramadan. My wife and daughter have stayed here two years prior and they rebooked it for us without hesitation. Now I know why: the location is unbeatable in terms of tourist attractions, the Grand Bazaar and the Ataturk airport (20 minutes away), the room and facilities are squeaky clean, the service very friendly and accommodating, and one of the things I liked the most was the view of the sea very nearby while having breakfast. The hotel is nested and surrounded by historic ruins and neighborhoods of the old Istanbul. It cannot get better than this in this price range which I thought was reasonable for this quality of facilities. I definitely recommend and will be staying here without hesitation next time we visit Istanbul.
Comment from Hotel Management
Jul 10, 2016 by General Manager, Hotel Management
Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”. We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday . We will be always honoured to see you again at BW CITADEL HOTEL for your next trip to Istanbul. Kindest Regards, Aytekin Guç General Manager BEST WESTERN CITADEL HOTEL
5 out of 5
by Najat Watts from Florida

great location and friendly staff

Posted Jun 22, 2016 on Hotels
excellent!
Comment from Hotel Management
Jun 24, 2016 by general manager, Hotel Management
Dear Guest, Thank you very much for your kind comments. It was indeed our pleasure and privilege to look after you, during your stay. I am glad to learn that it was a successful one and that my team delighted you and all your attendees with our BW CITADEL HOTEL hospitality from the hearts. It has been our pleasure having you as our guests and we look forward to welcoming you back “home” in the near future. Kindest Regards, Aytekin GUC General Manager BEST WESTERN CITADEL HOTEL
5 out of 5
by JOHN ROBERT from Hong Kong

Posted Jun 16, 2016 on Hotels
Super location for Bosphorus boat jetty and sea food restaurants. Quiet right now because of tourists staying away but should be full at this time...
Comment from Hotel Management
Jun 21, 2016 by general manager, Hotel Management
Dear Guest , Thank you very much for your kind comments. It was indeed our pleasure and privilege to look after you, during your stay. I am glad to learn that it was a successful one and that my team delighted you and all your attendees with our BW CITADEL HOTEL hospitality from the hearts. It has been our pleasure having you as our guests and we look forward to welcoming you back “home” in the near future. Kindest Regards, Aytekin GUC General Manager BEST WESTERN CITADEL HOTEL
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel by the sea

Posted Jun 7, 2016
Nice hotel, friendly staff, close to all the main places to visit all within walking distance
Comment from Hotel Management
Jun 10, 2016 by General Manager, Hotel Management
Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”. We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday . We will be always honoured to see you again at BW CITADEL HOTEL for your next trip to Istanbul. Kindest Regards, Aytekin Guç General Manager BEST WESTERN CITADEL HOTEL
4 out of 5
by CHRISTINA from Georgia

Love Istanbul

Posted May 29, 2016 on Hotels
Everything was great. Only thing we had a problem with was when I booked the hotel it said 2 queen beds. When you get there, you get one queen and one twin size bed.
Comment from Hotel Management
by general manager, Hotel Management
Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”. We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday . We will be always honoured to see you again at BW CITADEL HOTEL for your next trip to Istanbul. Kindest Regards, Aytekin Guç General Manager BEST WESTERN CITADEL HOTEL
5 out of 5
by IGNASIUS from indonesia

what a great view

Posted Apr 14, 2016 on Hotels
they give us a sea view at first floor. its a great, because makes us easier to reach the road and i can really enjoy even just only for a night.
Comment from Hotel Management
Jun 25, 2016 by general manager, Hotel Management
Dear Ignasius , Thank you very much for your kind comments. It was indeed our pleasure and privilege to look after you, during your stay. I am glad to learn that it was a successful one and that my team delighted you and all your attendees with our BW CITADEL HOTEL hospitality from the hearts. It has been our pleasure having you as our guests and we look forward to welcoming you back “home” in the near future. Kindest Regards, Aytekin GUC General Manager BEST WESTERN CITADEL HOTEL
5 out of 5
by Mohammed

I will be back

Posted Mar 16, 2016 on Hotels
Awesome, outstanding service, friendly staff, delicious breakfast, charming sea view , near historic areas.
Comment from Hotel Management
Jun 25, 2016 by general manager, Hotel Management
Dear Mohammed , Thank you very much for your kind comments. It was indeed our pleasure and privilege to look after you, during your stay. I am glad to learn that it was a successful one and that my team delighted you and all your attendees with our BW CITADEL HOTEL hospitality from the hearts. It has been our pleasure having you as our guests and we look forward to welcoming you back “home” in the near future. Kindest Regards, Aytekin GUC General Manager BEST WESTERN CITADEL HOTEL