Ratings based on 200 Verified Reviews

4.0 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Manchester

great hotel

Posted Dec 2, 2016 on Hotels
amazing worth every penny
Comment from Hotel Management
Dec 31, 2016 by General Manager, Hotel Management
Hello,Thank you so much for your nice comment..We are so happy for your comfortable staying at BW Empire Palace Hotel.We hope to see you again at our hotel..Best Regards - Tamer ÇİFTÇİ - Sales Supervisor
4 out of 5
by A verified traveler

Posted Sep 6, 2016 on Hotels
Comment from Hotel Management
Sep 11, 2016 by General Manager, Hotel Management
Thank you very much! Highly appreciated!
5 out of 5
Recommended
for Everyone
by A verified traveler

Good

Posted Sep 3, 2016
Nice hotel .. the staff Very helpful.. The location is good for food .. Activists every thing you need ., the man his name is Arfan friendly and make my stay good thanks
Comment from Hotel Management
Sep 11, 2016 by Valkana Ozensooy, Hotel Management
Thank you very much for your kind review! Your feedback is valuable to us and we are happy that you are satisfied with our services. Hope to see you again soon! Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Lebanon

Great Hotel

Posted Aug 21, 2016
Pros: Close to tram station
Cons: Air conditions should be well maintained and upgraded. Water cooler.
Nice hotel, great staff and service (Suleiman). Clean and room comfort and very good breakfast. Close to historic places and tram stations.
Comment from Hotel Management
Sep 11, 2016 by Valkana Ozensoy, Hotel Management
Thank you very much for your kind review! Your feedback is valuable to us we have taken in consideration all your recommendations. Please accept kinest greetings from all our staff members. Hope to see you again soon! Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Great helpful staff and great customer service

Posted Jul 24, 2016
Arrived in the hotel after making the reservation through Expedia. My Trip Advisor search showed the hotel has free parking but when I got to the hotel I informed otherwise. When I arrived in the hotel late at night, staff Arif and Zakaria were kind to locate an otopark nearby and advised they will mention my parking concern to the manager. The staff of the day shift, Suleyman and Abdallah were equally helpful. So thanks to all for the great customer service during my stay at the hotel. The hotel is a great choice for location and helpful staff especially if you are tourists. The restaurant choices are very tasty and well prepared.
4 out of 5
by Elguja

Posted Jun 5, 2016 on Hotels
Comment from Hotel Management
Jun 28, 2016 by Tea Cimirotic, Hotel Management
Thank you very much for your kind review, I will be more than happy to share it with the Team! We are looking forward to welcome you back to our Best Western Empire Palace Hotel! Best regards, Best Western Empire Palace Team
4 out of 5
by A verified traveler

Posted Apr 18, 2016 on Hotels
Comment from Hotel Management
Jun 28, 2016 by Tea Cimirotic, Hotel Management
Thank you very much for your kind review, I will be more than happy to share it with the Team! We are looking forward to welcome you back to our Best Western Empire Palace Hotel! Best regards, Best Western Empire Palace Team
4 out of 5
by A verified traveler

average hotel but good location

Posted Mar 15, 2016 on Hotels
location is very good. It is near the tram station and walking distance to Blue mosque and Hygia sophia museum. Tram line is just passing by the hotel so a bit noisy. Breakfast was terrible. Room was a bit cold.
Comment from Hotel Management
Jun 28, 2016 by Tea Cimirotic, Hotel Management
Thank you very much for your thorough review, it is greatly appreciated! I am glad to read that overall you were happy with your stay, I will take the pleasure to share your encouragements with the Team. At the same time I took a note on your comments on the breakfast and the temperature of the room, please be assured that we will take the necessary corrections. Looking forward to welcome you back, Best regards Best Western Empire PalaceTeam
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston, US

Ideally located.

Posted Mar 6, 2016 on Orbitz
Pros: The staff is definitely an asset to the hotel. Always willing to help. Each one of them had a pleasing personality. Especially, Mr. Abdullah.
Cons: The hotel is need of serious makeover. The furniture is old and needs replacement and so does the decor of the rooms.
Location: Extremely well located.
We booked the hotel due to its proximity to train station, variety of local restaurants and its ideal location for sightseeing. Mr. Sulaiman was very kind to check us in early morning upon our arrival. However, the rooms are not at all as shown in the pictures. Someone needs to check the sq. meters of the rooms as advertised on their site. The room are really small. This shortcoming is made up by the pleasant personalities of the staff. They are always willing to help cheerfully. Overall our stay of 5 days was a pleasant one.
Comment from Hotel Management
Jun 29, 2016 by Best Western Empire Palace Hotel Team, Hotel Management
Thank you very much for taking the time to post your review about your stay in our hotel. I am glad to read that in general you were satisfied with our services. At the same time I am very sorry about your experience with the room. Please rest assured that I will forward your concern to our Front Office Managament for their appropriate actions to avoid any similar ocurrence in the future. Thank you very much again for sharing your experience and I trust we can welcome you back soon.
3 out of 5
by Shireen

Good but not as good as what BW hotels are

Posted Jan 25, 2016 on Hotels
The staff are helful and kind they did their best to provide everything i need but the hotel needs to be taken care of, esp in terms of clean/ BF
Comment from Hotel Management
Jun 28, 2016 by Tea Cimirotic, Hotel Management
Thank you so much for sharing your experiences with us and we hope you enjoyed your time in Istanbul. It is always a great thing to hear from our guests as you all provide us help us gauge what we do well and what we can improve upon. We are sorry to hear that cleanliness did not meet your expectations and we will be sure to share your comments with our Housekeeping team. We look forward to being of service to you in the near future and again thank you for your time. Best Western Empire Palace Team