Ratings based on 473 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel cómodo junto al Gran Bazar

Posted Aug 22, 2015
Hotel cómodo en general. Lo peor, el colapso en el desayuno. No había mesas suficientes para todos y el personal no organizaba el caos. Lo mejor, el hotel tiene un english pub muy agradable en el lobby donde acabamos muchos días tomando algo. Hotel recomendable
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Perfect for exploring old town Istanbul

Posted Aug 10, 2015
Pros: The roof terrace, the service and the location.
Cons: Replace the English pub with something more upmarket.
Location: Location is perfect for seeing the sights of Sultanahmet. Easy to get to the airport by public transport too.
I stayed here with my partner in June and cannot fault it. The room was clean, with a nice view and a very decent shower/bath, while the breakfast buffet was extensive and of high standard. The staff are excellent too - helpful and friendly. It has a nice small pool and roof terrace overlooking the Sea of Marmara too. You can easily walk to the Blue Mosque/Aya Sofya within 15 minutes or just take the tram from the Grand Bazaar at the top of the road. It's also easy to get back to the airport by public transport. I would highly recommend this hotel to anyone travelling as a couple.
Comment from Hotel Management
Aug 12, 2015 by Gulseren , Hotel Management
Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN PLUS THE PRESIDENT”. Thank you for giving your time to write your ideas about the hotel and your accommodation here. We appreciate your kindly comments on BEST WESTERN PLUS THE PRESIDENT HOTEL. We give importance to our guests’ comments. We are glad that we have reached our goals providing you the service of your standards and becoming your choice in Istanbul. We will be always honoured to see you again at BEST WESTERN PLUS The President Hotel for your next trip to Istanbul. Kindest Regards, Gülseren Vatansever General Manager BEST WESTERN PLUS THE PRESIDENT HOTEL
3 out of 5
by A verified traveler from UK

Great staff, not great building

Posted Aug 10, 2015
Pros: Staff were very helpful, moving me to a quieter room at a very busy time.
Cons: Get rid of the British pub. Reorganise the gym/pool, so people don't walk through the spa area in outdoor shoes heading to the gym.
Location: Just across road from Grand Bazaar, and tram stop. Suleyman Mosque and University very close as well.
Breakfast is great - very wide selection, served on the 6th floor in a large room with a great view, and lots of space. Staff also are very helpful, particularly the portering staff. The hotel has been in existence since 1989 (lots of things in your room bear this date!) and it sort of feels like it. Very thin walls, so you can even hear your neighbour making tea or snoring, and lots of doors banging of an evening. Music from the rooftop bar can be heard in 1st floor rooms. Lots of rooms overlook a rather pointless central courtyard to which nobody has access. The restaurant on the roof is OK, although two of my fellow diners complained they'd been waiting over half an hour for their food. The pool isn''t much bigger than a hot tub, and because it's a pool, indoor, and out of the sun and wind, it's permanently full of unsupervised children. The biggest thing to overhaul is the ghastly British Pub in the foyer, with its black windows, in which no guest was ever spotted. Remove that, put in a decent bar and make a bigger thing of the bar snacks available in the evening, and the place would be greatly improved. Location is good, very near the tram stop, but the side street slopes away sharply from the main street and is cobbled, with some of the cobbles coming loose, so not great with luggage. You'll also be weaving in and out of the pack trolleys carrying huge amounts of goods from shop to shop along the pavement.
Comment from Hotel Management
Aug 23, 2015 by Gülseren Vatansever, Hotel Management
Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN PLUS THE PRESIDENT”. We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday . By the way we sincerely like to apologize for any problem during your stay. We hope to welcome you soon again in our Hotel . Kindest Regards, Gülseren Vatansever General Manager BEST WESTERN PLUS THE PRESIDENT
3 out of 5
Recommended
for Everyone
by A verified traveler from canada

Bon dans l ensemble

Posted Aug 4, 2015
Pros: Le personnel, la propreté et le petit dejeuner
Cons: Parler au moins la langue français ou anglais. Ne pas mettre les couples et les personnes âgées au même niveau que les familles avec enfants. C bruyan
Location: Très bon emplacement, le tram, le grand bazar
La salle de bain est petite. Je dirai que c est bien. Le personnel très gentil mais ne parlent pas tous anglais et encore moins le français. Je le recommanderai il est bien place à quelques pas du tram et du grand bazar.
Comment from Hotel Management
Aug 11, 2015 by Gulseren, Hotel Management
Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN PLUS THE PRESIDENT”. Thank you for giving your time to write your ideas about the hotel and your accommodation here. We appreciate your kindly comments on BEST WESTERN PLUS THE PRESIDENT HOTEL. We give importance to our guests’ comments. We are glad that we have reached our goals providing you the service of your standards and becoming your choice in Istanbul. We will be always honoured to see you again at BEST WESTERN PLUS The President Hotel for your next trip to Istanbul. Kindest Regards, Gülseren Vatansever General Manager BEST WESTERN PLUS THE PRESIDENT HOTEL
2 out of 5
Recommended
for Everyone
by A verified traveler from 日本、千葉県

立地条件は良いと思います。

Posted Jul 23, 2015
Pros: 朝食時、窓からの眺めは最高でした。
Cons: 歯ブラシぐらいは置いてほしいです。
Location: 空港から地下鉄トラムで最寄り駅まで60分。最寄りの駅からホテルまで徒歩3分。旧市街なので沢山の観光場所まで近いです。最寄りの駅前にはグランドバザールが広がっていますがホテルは駅を挟んで反対側に有り静でした。
客室は清潔で広さもそんなに広くありませんが必要純分でした。8/18から3泊したのですが19日のよる夜10時位から 低音の音楽が鳴り響きました。11時にフロントに苦情の電話をしたところ、下でパーティーをしているとの事。 パーティーは12時まで続くと言われました。隣でコンサートしているようなボリュームでしたので眠れないので部屋を 替えてもらうよう言いましたが満室で不可能だと断られました。真夜中の12時までのパーティーを許すホテル、 そのクレームに対応しないホテル、そして次の日謝罪の連絡もしないホテルに頭きました。
Comment from Hotel Management
Jul 27, 2015 by Gulseren Vatansever, Hotel Management
Dear Guest Thank you for providing your opinions and experiences regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback that you gave us to implement improvements to ensure we offer a better experience for guests in the future. You have mentioned about the cleanlinessof the room. I would like to express that our hotel is assesed by Best Western Quality Assurance Assessors on the cleanliness of the rooms and public areas. We have received full points of 1000 points in the most recent assessment in July 2015. We have been achieving the same score 3 years in row including this year. Refering to your comments about your accomodation, all the parties and ceremonies take place in the hotel end at 12:00 pm at the latest not to cause any in convenience for our guests. Our guest satisfaction is very important for us and we hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Wishes Sincerely, Gulseren Vatansever General Manager BEST WESTERN PLUS The President Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Palm Springs, California

Great Location

Posted Jul 21, 2015
Pros: I have stayed before and remembered the location and the staff were always helpful.
Cons: I think they are doing a great job as is
Location: close to the Grand Bazar and walking distance to the Blue Mosque and the Haiga Sophia basilica
Great Hotel located a few blocks from the Grand Bazar and close to local transportation. Easy to walk to most historic monuments. welcome cocktail appreciated.
Comment from Hotel Management
Jul 24, 2015 by Gülseren Vatansever, Hotel Management
Dear Guest, Thank you for your nice feedback after your stay in our Hotel, I would like to say that we are always honoured to welcome you to “BEST WESTERN PLUS THE PRESIDENT”. We are glad that we have reached our goals providing you the service of your standards and becoming your choice in Istanbul.We will be always honoured to see you again at BW The President Hotel for your next trip to Istanbul. Best regards Gülseren Vatansever General Manager BEST WESTERN PLUS THE PRESIDENT
2 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Aust

Promising but let down by minor things

Posted Jul 20, 2015
Pros: Hotel staff were very friendly, the terrace restaurant on level 6 had fantastic views.
Cons: Swimming pool should be heated or at the tempurature that matches the outside tempurature. More dligence in the cleaning staff and managers.
Location: Very good location 250 meters from Grand Bazar and walking to most other attractions. Blue Mosque 20-30 minutes walk. Main Tram route just 5 minutes
Stayed 3 nights at the end of 3 month holiday. Disappointed with cleanliness of bathroom with hairs all over the place. Bath/shower had hairs all at one end I would sayy about 20. Disappointed with the swimming pool. Pool is in doors and is a very small circular heated pool. And it was 35 degress C.
Comment from Hotel Management
Aug 11, 2015 by Gulseren , Hotel Management
Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN PLUS THE PRESIDENT”. Thank you for giving your time to write your ideas about the hotel and your accommodation here. We appreciate your kindly comments on BEST WESTERN PLUS THE PRESIDENT HOTEL. We give importance to our guests’ comments. We are glad that we have reached our goals providing you the service of your standards and becoming your choice in Istanbul. We will be always honoured to see you again at BEST WESTERN PLUS The President Hotel for your next trip to Istanbul. Kindest Regards, Gülseren Vatansever General Manager BEST WESTERN PLUS THE PRESIDENT HOTEL
3 out of 5
Recommended
for Everyone
by A verified traveler

Sentralt i gamlebyen

Posted Jun 29, 2015
Pros: Nærheten til severdigheter som Grand Bazaar, Blue Mosque m.fl. Fin takterrasse med god utsikt.
Kjedelig frokost. Mange tallerkener var ikke rene.
Comment from Hotel Management
Jul 2, 2015 by Gülseren Vatansever, Hotel Management
Dear Guest, Thank you for taking the time to write a feedback after your stay in our Hotel .We sincerely like to apologize for the any problems during your stay.We will consider your comments. We hope to welcome you soon again in our Hotel Best regards Gülseren Vatansever General Manager BEST WESTERN PLUS THE PRESIDENT
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 8, 2015
optimales Hotel für einen Kurztrip. Zentral gelegen und kurze Wege zu Basar bzw Hagia Sophia.
Comment from Hotel Management
Jul 2, 2015 by Gülseren Vatansever, Hotel Management
Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN PLUS THE PRESIDENT”. We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday . We will be always honoured to see you again at BW The President Hotel for your next trip to Istanbul. Kindest Regards, Gülseren Vatansever General Manager BEST WESTERN PLUS THE PRESIDENT
4 out of 5
by A verified traveler

Very convenient location in the old centre.

Posted Jun 7, 2015
Pros: Location
Cons: Food, both evening meal and breakfast very average.
Location: Very close to Grand Bizzare and other shops in abundance.
Nice hotel, no major problems, breakfast was a bit limited, uninspiring. Our particular junior suite was noisy, both from the street and you could hear the adjoining rooms. So on the whole a bit disappointed.
Comment from Hotel Management
Jun 9, 2015 by Gülseren Vatansever, Hotel Management
Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN PLUS THE PRESIDENT”. Thank you for giving your time to write your ideas about the hotel and your accommodation here. We appreciate your kindly comments on BEST WESTERN PLUS THE PRESIDENT HOTEL. We give importance to our guests’ comments. We are glad that we have reached our goals providing you the service of your standards and becoming your choice in Istanbul. We will be always honoured to see you again at BW The President Hotel for your next trip to Istanbul. Kindest Regards, Gülseren Vatansever General Manager BEST WESTERN PLUS THE PRESIDENT