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Reviews of ByOtell Hotel Istanbul

5 out of 5
ByOtell Hotel Istanbul
Saniye Ermutlu No. 3 Kozyatagi, Istanbul, Istanbul

Reviews

8.4

Very Good

Rating 10 - Excellent. 413 out of 909 reviews" "
Rating 8 - Good. 327 out of 909 reviews" "
Rating 6 - Okay. 83 out of 909 reviews" "
Rating 4 - Poor. 47 out of 909 reviews" "
Rating 2 - Terrible. 39 out of 909 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 4 nights in Mar 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here always goes above and beyond
Stayed 1 night in Jan 2024

10/10 Excellent

Kerem, Izmit

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast Really good For me. Thank you for Options A
Stayed 2 nights in Dec 2023

8/10 Good

Meric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Zhaklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During our stay staff was amazing and friendly. They were able to accommodate any requests we made. We had an item missing and the managemt was able to find it and deliver it to us after a week we checked out. The staff was honest Mr.Fatih was very helpful. Great breaksfast as well.
Response from mmurtezaoglu on Nov 20, 2023
Thank you very much for your feedback about your stay at Byotell Hotel Istanbul.We are happy to know that you had a comfortable stay with us and that you were pleased with the service and facilities. We also thank you for your compliment regarding our colleagues that highly appreciated. We hope we will have the pleasure of welcoming you back again in the near future. Yours sincerely

6/10 Okay

Lloyd

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff are not as warm and friendly as the other hotels that I stayed in Turkey/
Stayed 5 nights in Oct 2023
Response from mmurtezaoglu on Nov 27, 2023
Thank you very much for letting us know your inconveniences regarding your stay at the Byotell Hotel Istanbul and we appreciated the time you have taken to bring this matter to our attention.Please accept our sincere apologies for any discomfort this may have caused and please make sure that your comments have been passed onto the appropriate department for corrective action.Faithfully yours,

8/10 Good

LEE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good but we should have done more to check what the area was like it was situated right on top of a major route for traffic and was quite noisy and busy all the time .
Stayed 10 nights in Sep 2023
Response from mmurtezaoglu on Oct 6, 2023
Thank you very much for your feedback about your stay at Byotell Hotel Istanbul.We are happy to know that you had a comfortable stay with us and that you were pleased with the service and facilities. We also thank you for your compliment regarding our colleagues that highly appreciated. We hope we will have the pleasure of welcoming you back again in the near future. Yours sincerely

10/10 Excellent

Amal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time at Byotel and absolutely love it here
Stayed 7 nights in Sep 2023
Response from mmurtezaoglu on Oct 6, 2023
Thank you very much for your positive comments and feedback on your experience during your recent stay at the Byotell Hotel Istanbul.Please be assured you that we will continue our efforts to make our guests satisfied and to experience a comfortable stay with us. We are looking forward to your next visit in the near future. Best regards

10/10 Excellent

Yusuf

Stayed 2 nights in Aug 2023
Response from mmurtezaoglu on Sep 25, 2023
Yorumlarınız için teşekkür ederiz, sizleri yeniden ağırlamak dileği ile.Saygılarımla

8/10 Good

Nega, Waterloo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very close to the metro line which allowed easy , inexpensive and fast transportation
Stayed 2 nights in May 2023

10/10 Excellent

Zina

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and supportive. Good facilities., gym etc. Clean room. Very breakfast service.
Stayed 2 nights in May 2023

10/10 Excellent

Ahmed, Parkland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel. Equipped with everything you need. Excellent front desk and services. We stayed 7 nights. Restaurants on premise. We parked car. Valet parking. Only issue we had was internet :( room or hotel internet neither worked very well. Otherwise excellent!
Stayed 7 nights in Apr 2023

8/10 Good

Zeynep

Liked: Cleanliness, staff & service

6/10 Okay

Suhayl

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Nov 2022

4/10 Poor

Ruchan, Playa Vista

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is absolutely not a 5* hotel. The furniture has aged with even cabinet paints peeling. Large stains on the carpet in hallways. Dirty and old elevators. My room had a very bad sewer smell coming out of the grid in the bath room. I sealed it using a plastic bag. The next day the hotel management said it's the case in every room when the southerly winds blow (which is not uncommon in Turkey). My room did not a have safe and I asked the management to get one installed. Staff was very helpful but they can't save the overall hotel experience. The gym was surprisingly nice as I believe it was a third party managing it and they accept customers from outside which explains. As I observed, the rate is fluctuating wildly for some reason. I wouldn't recommend this hotel unless a very good deal is offered for the rate which was the case for me.
Stayed 4 nights in Oct 2022
Response from mmurtezaoglu on Nov 4, 2022
Thank you for staying with us . It is regrettable that you were not able to fully enjoy your stay with us due to the room experience.Please accept our sincerest apologies for any inconvenience these may have caused you. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided. Thank you for staying and we hope you give us another chance to show you how great our hotel is. Best Regards,

10/10 Excellent

Abraham

Stayed 3 nights in Jun 2022
Response from mmurtezaoglu on Jul 17, 2022
Thank you very much for sharing your experience. We are looking forward to welcome you in near future. Kind regards

8/10 Good

Sharon

Liked: Cleanliness, staff & service
Shazzy bp
It was very clean and a nice Hotel. However, not a 5 star at all, needs updating, lots of wear and tear in furniture,cracks and stains everywhere. Good location and nice people.
Stayed 3 nights in Apr 2022
Response from mmurtezaoglu on May 11, 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

Zsuzsanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very pleasant experience. The staff is friendly and very helpful. Just a couple of example: helping to find a tour guide in short notice, offering umbrella in a rainy day, or if you need eye mask for sleeping they will help you out. Due Covid-19 measures the room cleaning happens when you leave your room and it's done every 3 days but also can be requested more often if needed. The Hotel will accommodate you. The room will be refilled every day (bottled water, sugar, coffee/tea, paper cups). The Hotel's location is perfect as well: McDonald's, Mall, Subway/Bus, Starbuck's is in 5 min walk distance, and lot's of restaurants and grocery stores around to choose from. I had a great experience, and would definitely go back again or advise it to anyone to stay there. :)
Stayed 4 nights in Apr 2022
Response from mmurtezaoglu on Apr 29, 2022
Thank you very much for your feedback about your stay at Byotell Hotel Istanbul. We are happy to know that you had a comfortable stay with us and that you were pleased with the service and facilities. We also thank you for your compliment regarding our colleagues that highly appreciated. We hope we will have the pleasure of welcoming you back again in the near future. Yours sincerely

10/10 Excellent

ZEYNEP FATMA

Stayed 1 night in Mar 2022
Response from mmurtezaoglu on Apr 12, 2022
Thank you very much for sharing your experience. We are looking forward to welcome you in near future. Kind regards

4/10 Poor

Mohammad

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
My little experience
Hotel staff are very friendly and location is excellent just 1 minute away from Kozyatagi Metro but hotel condition is terrible need renovations specially bathrooms .asansor very slow yoh have to wait each time you want yo go or down
Stayed 3 nights in Feb 2022
Response from mmurtezaoglu on Mar 1, 2022
Thank you very much for your valuable comments. It was a great pleasure for us to accommodate you with us. We will be looking forward to welcome you back to your home in Istanbul in nearest future. Kind Regards

10/10 Excellent

Lyle

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Perfect for westerners
Stayed 7 nights in Dec 2021
Response from mmurtezaoglu on Feb 13, 2022
Thank you very much for sharing your experience. We are looking forward to welcome you in near future. Kind regards

8/10 Good

Naz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from mmurtezaoglu on Jan 10, 2022
Teşekkür ederiz

2/10 Terrible

adam

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not stay there any more
Stayed 1 night in Nov 2021
Response from mmurtezaoglu on Jan 10, 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

Murat

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2021
Response from mmurtezaoglu on Jan 10, 2022
Teşekkür ederiz

8/10 Good

Luis Ernesto Prada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2021

10/10 Excellent

Islam

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is great stay. I would rate it 5/5
Stayed 17 nights in Oct 2021

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021
Response from mmurtezaoglu on Oct 31, 2021
Thank you very much for letting us know your inconveniences regarding your stay at the Byotell Hotel Istanbul and we appreciated the time you have taken to bring this matter to our attention. Please accept our sincere apologies for any discomfort this may have caused and please make sure that your comments have been passed onto the appropriate department for corrective action. Faithfully yours,

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good
Stayed 10 nights in Oct 2021

2/10 Terrible

Maged

Disliked: Staff & service, amenities, property conditions & facilities
Their is no parking spot.
Stayed 3 nights in Oct 2021
Response from mmurtezaoglu on Oct 31, 2021
We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again Sincerely

10/10 Excellent

Abu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from mmurtezaoglu on Oct 31, 2021
Thank you very much for your positive comments and feedback on your experience during your recent stay at the Byotell Hotel Istanbul. Please be assured you that we will continue our efforts to make our guests satisfied and to experience a comfortable stay with us. We are looking forward to your next visit in the near future. Best regards

4/10 Poor

Nabil

Traveled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The stuff need more kind dealing with castomers and to smile and to serve client breakfast in five Stars hotel would be open buffet
Stayed 3 nights in Sep 2021
Response from mmurtezaoglu on Oct 12, 2021
Thank you for taking the time to tell us about your experience during your stay here at the Byotell Hotel Istanbul We appreciate your feedback since it helps us improve our service and your experience. Unfortunately we had to see that you were not satisfied with your whole stay. We take your issues very serious and thank you very much for your honest feedback. I hope we will have the pleasure to welcome you back and restore your faith in the Byotell Hotel Istanbul. Kind regards

4/10 Poor

Mathias

Disliked: Cleanliness
Stayed 2 nights in Sep 2021
Response from mmurtezaoglu on Oct 12, 2021
Thank you for taking the time to tell us about your experience during your stay here at the Byotell Hotel Istanbul We appreciate your feedback since it helps us improve our service and your experience. Unfortunately we had to see that you were not satisfied with your whole stay. We take your issues very serious and thank you very much for your honest feedback. I hope we will have the pleasure to welcome you back and restore your faith in the Byotell Hotel Istanbul. Kind regards

4/10 Poor

Rajaa

Disliked: Cleanliness, staff & service, property conditions & facilities
No room service! Our stay was very disapponting, we found hair in the bathtub and when tried to order morning coffee the receptionist said they have no room service and when i tried to understand more he hanged up the phone rudely knowing that the booking daid
Stayed 4 nights in Sep 2021
Response from mmurtezaoglu on Oct 12, 2021
Thank you for taking the time to tell us about your experience during your stay here at the Byotell Hotel Istanbul We appreciate your feedback since it helps us improve our service and your experience. Unfortunately we had to see that you were not satisfied with your whole stay. We take your issues very serious and thank you very much for your honest feedback. I hope we will have the pleasure to welcome you back and restore your faith in the Byotell Hotel Istanbul. Kind regards

10/10 Excellent

Faranak

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll definitely come back here again.
My Mom and I stayed here for family reunion. We could not picked a better place for the quality of the service and cleanliness we received. the hotel is in a great location which was very important for our safety. Thank you to all the staff for their professionalism and help to make our stay memorable!
Stayed 2 nights in Aug 2021
Response from mmurtezaoglu on Aug 31, 2021
Thank you very much for your feedback about your stay at Byotell Hotel Istanbul. We are happy to know that you had a comfortable stay with us and that you were pleased with the service and facilities. We also thank you for your compliment regarding our colleagues that highly appreciated. We hope we will have the pleasure of welcoming you back again in the near future. Yours sincerely

10/10 Excellent

Coemert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from mmurtezaoglu on Oct 13, 2021
Öncelikle, Byotell Hotel Istanbul ailesi olarak, bizi tercih ettiğiniz için çok teşekkür ederim. Bir sonraki konaklamanızda sizi aramızda tekrar görmeyi ümit ediyoruz. Saygılarımla,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in Aug 2021
Response from mmurtezaoglu on Aug 23, 2021
Thank you very much for sharing your experience. We are looking forward to welcome you in near future. Kind regards

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
I liked the location of hotel its surrounded with shops, restaurants and parks. What i didn't like is the hotel was bit noisy and housekeeping
Stayed 1 night in Mar 2021
Response from mmurtezaoglu on Apr 19, 2021
Thank you very much for letting us know your inconveniences regarding your stay at the Byotell Hotel Istanbul and we appreciated the time you have taken to bring this matter to our attention. Please accept our sincere apologies for any discomfort this may have caused and please make sure that your comments have been passed onto the appropriate department for corrective action. Faithfully yours,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2021

2/10 Terrible

Safdah

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Awful stay at a supposedly 5 star hotel
The hotel has no right to be a 5 star hotel. The workmanship with in the rooms was poor quality, every single time we asked a member of staff for something they said no, these included spare towels, ear plugs, laundry, posting a letter. It is not the staffs fault, but training is awful, no one says hello when you walk into the hotel or leave, it feels like you are entering a bank, not a supposedly 5 star hotel. Would avoid at all costs. Location is awful, everything around the hotel is bad. Only positive is it is near the metro so can get far away from it. Also the walls are very thin, I could hear my neighbour snoring the whole night.
Stayed 4 nights in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every things were perfect, thanks. good location, friendly personals, the doormen were very helpful.
Stayed 4 nights in Feb 2020
Response from mmurtezoglu on Mar 4, 2020
Thank you very much for your valuable comments. It was a great pleasure for us to accommodate you with us. We will be looking forward to welcome you back to your home in Istanbul in nearest future. Kind Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from mmurtezaoglu on Feb 18, 2020
Öncelikle Byotell Hotel Istanbul’a göstermiş olduğunuz ilgiye ve otelimizle ilgili yazmış olduğunuz nazik yorumlarınız için teşekkür ederim. Byotell Hotel Istanbul olarak birinci önceliğimizin misafir memnuniyeti olması ilkemizden hareketle gelecekte sizi otelimizde ağırlamaktan duyacağımız memnuniyeti belirtmek isteriz. Saygılarımla,

10/10 Excellent

KAAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from mmurtezaoglu on Jan 15, 2020
Byotell Hotel Istanbul 'daki konaklamanız süresince keyifli vakit geçirdiğinizi ve hizmetlerimizden memnun kaldığınızı öğrendiğime çok memnun oldum. Sizi tekrar Byotell Hotel Istanbul 'da ağırlamaktan onur duyarız. Saygılarımla

6/10 Okay

SEYEDEHFATEMEH

Stayed 4 nights in Dec 2019

10/10 Excellent

Onur

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from mmurtezaoglu on Dec 25, 2019
Değerli yorumunuz için teşekkür ederim. Byotell Hotel Istanbul'daki ziyaretiniz süresince keyifli vakit geçirdiğinizi ve hizmetlerimizden memnun kaldığınızı öğrendiğime çok memnun oldum. Sizi tekrar Byotell Hotel Istanbul'da ağırlamaktan onur duyarız. Saygılarımla,

6/10 Okay

Hisham, Katar

Disliked: Staff & service
Good for short and urgent stays, clean room and good wifi
Stayed 1 night in Dec 2019
Response from mmurtezaoglu on Dec 14, 2019
Thank you very much for sharing your experience. We are looking forward to welcome you in near future. Kind regards

8/10 Good

Tahir, London

Liked: Cleanliness
Very close to metro station giving access to Asian side of Istanbul. Had to request tea and coffee after this was left out after room servicing. Breakfast is very nice and something for everyone. Overall a good hotel
Stayed 6 nights in Nov 2019
Response from mmurtezaoglu on Dec 6, 2019
Thank you very much for sharing your experience. We are looking forward to welcome you in near future. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from mmurtezaoglu on Nov 26, 2019
Thank you very much for sharing your experience. We are looking forward to welcome you in near future. Kind regards

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, super location. We had a small conference there and everything went extremely well. No problems whatosever.
Stayed 5 nights in Oct 2019
Response from mmurtezaoglu on Oct 30, 2019
Thank you very much for sharing your experience. We are looking forward to welcome you in near future. Kind regards

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
Staff/Management are very rude! If you want to be around nice people, please don’t book this hotel.
Stayed 5 nights in Sep 2019
Response from mmurtezaoglu on Nov 25, 2019
Thank you very much for letting us know your inconveniences regarding your stay at the Byotell Hotel Istanbul & SPA and we appreciated the time you have taken to bring this matter to our attention. Please accept our sincere apologies for any discomfort this may have caused and please make sure that your comments have been passed onto the appropriate department for corrective action. Faithfully yours,

4/10 Poor

Eugene

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mediocre service
The stay was just fine up until the last moments of checkout and departure. The checkout was colored by a small rip off for 40 Turkish lira instead of 20 for a room bar, which didn’t worth mentioning if it not what was followed. Upon the departure, a member of staff proposed to use the hotel’s airport transfer (which is 50% more expensive than the regular yellow taxi service fare, BTW). The problem is that after waiting for 15 minutes, the staff member said that they could not offer the transfer and calling the regular service instead. After another 10 minutes of waiting for a car, I had to use Uber (which is just a proxy for regular taxi services in Turkey), which solved the issue in three (sic!) minutes. Wi-fi quality is another lousy joke of a 5-star hotel of 21 century. Unpleasant stroke to overall magnificently spent time in the colorful country.
Stayed 2 nights in Oct 2019
Response from mmurtezaoglu on Oct 30, 2019
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,