I do not recommend this place at all
Posted May 30, 2015 on Hotels
Staff: do NOT speak English. Even the receptionists. not only they could not help with nothing; but also if I had an issue or complain (no water , no cleaning etc) it would not get addressed AT ALL.
Cleaning: I came home and my room was not serviced. No clean towel , no shampoo, no soap, garbage was still there, used towels still on the floor, and bed was not made. This is considering that "daily housekeeping" was listed as one of the services they had to offer. When I asked the receptionist , they obviously could not speak English or understand me.
Breakfast: very basic. For example strawberries were smoothed and rotten and cucumbers were also watery and not fresh at all. There was not much you could choose from.
Locations: it's in Sultanahmet, but it's a 20 minute Uphill walk from the metro and from the Blue mosque and Hagia Sofia. I can tell you will be able to find better hotels in the neighbourhood that closer to those listed places with the same or better price.
Building condition: recently renovated so that was nice. But no elevators and you will have to walk up and down ALot of stairs even if you are only on second floor (there are three floors).
1st night; from 3-10:30pm there was no water in the building. So no shower, no washing hands and face, no tea or drink is the whole hotel. That was extremely inconvenient and the staff did not do anything to help. Such as offering to buy spring water, or somehow compensating for their shortcoming.
Comment from Hotel Management
Mar 18, 2016 by Emre, Hotel Management
Thank you for your comment. Your comments always help to improve our service for our valuable guests.
there are the staffs speaks English, Russian and Arabic. we have high scores for cleaning.
hope to have a chance to service you again at our hotel with the diffirence.