Ratings based on 77 Verified Reviews

3.8 out of 5
78% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Apr 10, 2016
Cons: The breakfast could have some more variety. More fruit, more eggs.
The hotel was generally nice, although there is some room for improvement in the breakfast spread. For some reason the phone by the bed in my hotel room did not work, so when the front desk called me they called the phone in the bathroom. This was really strange. After an unusual experience in the hotel, I was very concerned about fire safety in the building. During my stay there was a fire in the hotel. Although there was smoke pouring out of one of the hotel floors, NONE of the smoke/fire alarms or detectors went off in the hallways, in my hotel room, or in the lobby. Thankfully no one was hurt and the fire department arrived immediately to take care of the situation. However, I remain very concerned about the fact that the fire/smoke alarm system was not activated during this serious event.
Comment from Hotel Management
Jan 11, 2017 by Dedeman İstanbul, Hotel Management
Dear Valued Guest, First of all, we would like to thank you for taking the time to fill out our survey regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. We are looking forward to welcoming you back to our Hotel in the near future. Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Posted Aug 3, 2015
Great central location. Really nice staff. A bit older hotel. The best price for the location and quality. Unless you are looking luxury it is a great choice.
Comment from Hotel Management
Aug 27, 2015 by Muge Ozturk, Hotel Management
Değerli Misafirimiz, Dedeman Istanbul Hotel’de konaklamanız boyunca edindiğiniz deneyimleri, vakit ayırıp değerlendirdiğiniz için çok teşekkür ederiz. Değerlendirme sonuçlarınıza göre aldığınız hizmetlerden memnun kalmış olmanız bizleri son derece sevindirmiş ve tüm Dedeman Istanbul Hotel çalışanları için bir motivasyon kaynağı olmuştur. Otelimize göstermiş olduğunuz ilgiye teşekkür eder, size Dedeman Istanbul Hotel’de en yakın zamanda tekrar “Hoşgeldiniz” diyebilmeyi dileriz. Saygılarımızla
3 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Far from turistic and commercial areas

Posted Nov 2, 2014
Good facilities but breakfast coresponding to a mere 4 stars with low quality bakeries and very little fruits variety offered. Only canned juice
Comment from Hotel Management
Jul 7, 2015 by Muge Ozturk, Hotel Management
Dear Valued Guest, First of all, we would like to thank you for taking the time to fill out our survey regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. We are looking forward to welcoming you back to our Hotel in the near future. Kind Regards,
1 out of 5
by A verified traveler

Horrifying stay

Posted Oct 13, 2014
Pros: Location is good
Cons: Stafg who inderstands the customers requirement
We had 3 rooms booked and we had to change rooms thrice ,since the air conditioning was extremely bad . One of the companion had who had stayed in 1619 stated that she had a sauna bath while sleeping in the room even at night ,as the temperature was as high as summer sun out in open.While we complaint the hotel staff they told us that they cannot do anything the cooling systems had been shut of due to outside temperature is low . Overall the stay was extremely bad and i feel Expedia should not rate this as a 5 star hotel . Since i had paid for non refundable deposit we had to stay for the entire period . We all stayed ina an electruic furnice and in my opinion we should be refunded of the stay as we paid for a 5 star and got the service for an unstared hotel
Comment from Hotel Management
Jul 7, 2015 by Muge Ozturk, Hotel Management
Dear Valued Guest, We would like to thank you for taking the time and trouble to write to us regarding your experience at the Dedeman Istanbul Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay and we can assure you that the matter has been thoroughly investigated and will not re-occur. We do hope that we will be in a position to welcome you back at the Dedeman Istanbul Hotel and redeem ourselves. Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention. Kind Regards,
4 out of 5
Recommended
for Business Travelers
by Tayfun from Izmir

Nice hotel for short stays

Posted Sep 2, 2013
Pros: Location
Cons: Room size
Location: Close to attractions and metro station. Near by historical places.
Convenient for short stays. Good for business people. Recepsionist was very kind and upgraded our room wihout request.
Comment from Hotel Management
Jul 7, 2015 by Muge Ozturk, Hotel Management
Dear Valued Guest, First of all, we would like to thank you for taking the time to fill out our survey regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. We are looking forward to welcoming you back to our Hotel in the near future. Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Good Hotel

Posted Sep 2, 2013
Location is good. Rooms are very clean. Its a five star hotel.
Comment from Hotel Management
Jul 7, 2015 by Muge Ozturk, Hotel Management
Dear Valued Guest, First of all, we would like to thank you for taking the time to fill out our survey regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. We are looking forward to welcoming you back to our Hotel in the near future. Kind Regards,
2 out of 5
by ali n

Not good hotel

Posted May 3, 2013
Pros: Nothing
Old hotel need renevation Not clean , internet very bad Non smoking room is full of bad smell
Comment from Hotel Management
Jul 7, 2015 by Muge Ozturk, Hotel Management
Dear Valued Guest, We would like to thank you for taking the time and trouble to write to us regarding your experience at the Dedeman Istanbul Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay and we can assure you that the matter has been thoroughly investigated and will not re-occur. We do hope that we will be in a position to welcome you back at the Dedeman Istanbul Hotel and redeem ourselves. Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention. Kind Regards,
5 out of 5
Recommended
for Everyone
by Ness from London

City holiday

Posted Jan 2, 2013
Pros: Location
Location: It's so easy and cheap to travel everywhere
Excellent location, good hotel service. It had free car park. Where hotel located it was so easy to acces every part off the city. It was like 1/2 km to all night life and also so local to great shopping malls. I would recommend to every one to stay at Dedeman.
Comment from Hotel Management
Jul 7, 2015 by Muge Ozturk, Hotel Management
Dear Valued Guest, First of all, we would like to thank you for taking the time to fill out our survey regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. We are looking forward to welcoming you back to our Hotel in the near future. Kind Regards,
5 out of 5
Recommended
for Couples
by Ozgur from Moscow

You get what you paid for.

Posted Sep 24, 2012
Good location, nice hotel, helpful staff, good breakfast menu. Car parking very convenient,
Comment from Hotel Management
Jul 7, 2015 by Muge Ozturk, Hotel Management
Dear Valued Guest, First of all, we would like to thank you for taking the time to fill out our survey regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. We are looking forward to welcoming you back to our Hotel in the near future. Kind Regards,
4 out of 5
Recommended
for Business Travelers
by Bassam from Amman, Jordan

Good and easy to reach a hotel

Posted May 30, 2012
Location: The location of the hotel is near business area of Istanbul and close to the center of Istanbul called Taksim
I found the hotel is good to stay, close to business centers
Comment from Hotel Management
Jul 7, 2015 by Muge Ozturk, Hotel Management
Dear Valued Guest, First of all, we would like to thank you for taking the time to fill out our survey regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. We are looking forward to welcoming you back to our Hotel in the near future. Kind Regards,