Posted Apr 10, 2016
The hotel was generally nice, although there is some room for improvement in the breakfast spread. For some reason the phone by the bed in my hotel room did not work, so when the front desk called me they called the phone in the bathroom. This was really strange.
After an unusual experience in the hotel, I was very concerned about fire safety in the building. During my stay there was a fire in the hotel. Although there was smoke pouring out of one of the hotel floors, NONE of the smoke/fire alarms or detectors went off in the hallways, in my hotel room, or in the lobby. Thankfully no one was hurt and the fire department arrived immediately to take care of the situation. However, I remain very concerned about the fact that the fire/smoke alarm system was not activated during this serious event.
Comment from Hotel Management
Jan 11, 2017 by Dedeman İstanbul, Hotel Management
Dear Valued Guest, First of all, we would like to thank you for taking the time to fill out our survey regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your feedback and we continue to thrive to improve our standard of service at all times. We are looking forward to welcoming you back to our Hotel in the near future. Kind Regards,