Interior entrance

Reviews of Divan Istanbul

5 out of 5
Divan Istanbul
Asker Ocagi Cd. No:1, Taksim, Sisli, Istanbul, Istanbul

Reviews

9.0

Wonderful

Rating 10 - Excellent. 654 out of 995 reviews" "
Rating 8 - Good. 220 out of 995 reviews" "
Rating 6 - Okay. 56 out of 995 reviews" "
Rating 4 - Poor. 30 out of 995 reviews" "
Rating 2 - Terrible. 35 out of 995 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sugiko

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
イスタンブル空港ゆきバスの乗り場の近くなので、重いスーツケースを持っていても比較的楽でした
Stayed 2 nights in Mar 2024
Response from Cemal Tamer on Mar 25, 2024
Dear Valued Guest,Thank you very much for your valauble and kind feedbacks.We would like to welcome you again and thank you for your staying with us,Kindest Regards,

10/10 Excellent

Abulgasim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cemal Tamer on Mar 12, 2024
Dear Valued Guest,Thank you very much for your scored.We would like to welcome you again and thank you for your staying with us,Kindest Regards,Front Office ManagerCemal Tamer

10/10 Excellent

Abulgasim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V nice
Stayed 2 nights in Mar 2024
Response from Cemal Tamer on Mar 11, 2024
Dear Valued Guest,Thank you very much for your valauble and kind feedbacks.We would like to welcome you again and thank you for your staying with us,Kindest Regards,Front Office ManagerCemal Tamer

10/10 Excellent

Abulgasim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V nice hotel
Stayed 2 nights in Mar 2024
Response from Cemal Tamer on Mar 11, 2024
Dear Valued Guest,Thank you very much for your valauble and kind feedbacks.We would like to welcome you again and thank you for your staying with us,Kindest Regards,Front Office ManagerCemal Tamer

8/10 Good

Sangar

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and service perfect
Stayed 2 nights in Feb 2024
Response from Cemal Tamer on Mar 5, 2024
Dear Valued Guest,Thank you very much for your valauble and kind feedbacks.We would like to welcome you again and thank you for your staying with us,Kindest Regards,Front Office ManagerCemal Tamer

10/10 Excellent

Mehmet Hasan

Stayed 2 nights in Feb 2024
Response from Cemal Tamer on Mar 21, 2024
Değerli Misafirimiz Mehmet Hasan Bey,Puanlamanız için çok teşekkür ederiz.Sizleri tekrar aramızda görmeyi ümit eder,En derin saygılarımızı sunarız.Ön Büro MüdürüCemal Tamer

10/10 Excellent

Jamal

Business traveler, Traveled with family
Liked: Amenities, property conditions & facilities
The property very well managed and the staff were very helpful .I recommend this property very highly
Stayed 5 nights in Feb 2024
Response from Cemal Tamer on Feb 26, 2024
Dear Valued Guest,Thank you very much for your valauble and kind feedbacks.We would like to welcome you again and thank you for your staying with us,Kindest Regards,Front Office ManagerCemal Tamer

10/10 Excellent

Mohammed

Stayed 2 nights in Feb 2024
Response from Cemal Tamer on Mar 21, 2024
Dear Mr.Mohammed,Thank you very much for your scored,We would like to welcome you again and thank you for your staying with us,Kindest Regards,Front Office ManagerCemal Tamer

10/10 Excellent

Dino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I’m in Istanbul (three times a year) I stay in Divan. Always a pleasure!
Stayed 3 nights in Nov 2023
Response from Cemal Tamer on Feb 26, 2024
Dear Valued Guest,Thank you very much for your valauble and kind feedbacks.We would like to welcome you again and thank you for your staying with us,Kindest Regards,Front Office ManagerCemal Tamer

10/10 Excellent

Abulgasim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Cemal Tamer on Feb 19, 2024
Dear Valued Guest,Thank you very much for your valauble and kind feedbacks.We would like to welcome you again and thank you for your staying with us,Kindest Regards,Front Office ManagerCemal Tamer

10/10 Excellent

Mustafa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place and staff was wonderful and comfortable.
Stayed 3 nights in Dec 2023
Response from Cemal Tamer on Feb 19, 2024
Dear Valued Guest,Thank you very much for your valauble and kind feedbacks.We would like to welcome you again and thank you for your staying with us,Kindest Regards,Front Office ManagerCemal Tamer

10/10 Excellent

Selcuk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was unique
Stayed 3 nights in Jan 2024
Response from Cemal Tamer on Feb 3, 2024
Dear Valued Guest,Than you for your kind feedback,We would like to welcome you again,Kindest Regards,Front Office ManagerCemal Tamer

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and clean
Stayed 5 nights in Jan 2024
Response from Cemal Tamer on Jan 26, 2024
Dear Valued Guest,Thank you very much for your valuable and kind feedbacks,We would like to welcome you again in our hotel,Kindest Regards.Front Office ManagerCemal Tamer

10/10 Excellent

Narmin

Stayed 1 night in Jan 2024
Response from Cemal Tamer on Jan 18, 2024
Dear Valued Guest,Thank you very much for your valuable scored.We would like to welcome you again in our hotel and thank you for your staying with us.Kindest Regards,Front Office ManagerCemal Tamer

8/10 Good

Masoud

Stayed 3 nights in Dec 2023
Response from Cemal Tamer on Dec 29, 2023
Dear Mr.Masoud,Thank you for your scored,Wish you the best and happy new year!Kindest Regards.Front Office ManagerCemal Tamer

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at one of the most exclusive hotels in Istanbul
Stayed 2 nights in Dec 2023
Response from Cemal Tamer on Dec 29, 2023
Dear Valued Guest,Thank you for your kind feedbacks,Wish you the best and happy new year!Kind Regards.Front Office ManagerCemal Tamer

10/10 Excellent

Behrouz

Stayed 3 nights in Dec 2023
Response from Cemal Tamer on Dec 29, 2023
Dear Valued Guest,Thank you for your scored,Wish the best and happy new year,Kindest Regards.Front Office ManagerCemal Tamer

10/10 Excellent

Kadir, Nackenheim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, exceptional breakfast and service
Stayed 5 nights in Dec 2023
Response from Cemal Tamer on Dec 21, 2023
Dear Valued Guest, Thank you very much for your valuable and kind feedbacks. We would like to welcome you again in our hotel and thank you for your staying with us. Kindest Regards. Front Office ManagerCemal Tamer

10/10 Excellent

Haytham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely short trip and very relaxing
Stayed 2 nights in Dec 2023
Response from Cemal Tamer on Dec 13, 2023
Dear Valued Guest, Thank you very much for your feedback. We would like to welcome you again in our hotel and thank you for your staying with us. Kindest Regards. Front Office Manager Cemal Tamer

10/10 Excellent

Sanaz

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It had everything we could wish for
We had a wonderful experience at Divan Hotel. Every staff member I encountered specially Mr.Ali& Mr. Gerkemat at front desk were delightful and eager to help! Thank you!🙏🌹
Stayed 1 night in Dec 2023
Response from Cemal Tamer on Dec 13, 2023
Dear Valued Guest, Thank you very much for your feedback. We would like to welcome you again in our hotel and thank you for your staying with us. Kindest Regards. Front Office Manager Cemal Tamer

10/10 Excellent

Rukiye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Cemal Tamer on Dec 13, 2023
Dear Valued Guest, Thank you very much for your feedback. We would like to welcome you again in our hotel and thank you for your staying with us. Kindest Regards. Front Office Manager Cemal Tamer

10/10 Excellent

nabil, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Cemal Tamer on Dec 13, 2023
Dear Valued Guest, Thank you very much for your feedback. We would like to welcome you again in our hotel and thank you for your staying with us. Kindest Regards. Front Office Manager Cemal Tamer

2/10 Terrible

Elias

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very unfortunate but they act like village hotel
You have to pay €100 extra to have your guest in your room like a boutique hotels
Stayed 4 nights in Nov 2023
Response from Cemal Tamer on Nov 20, 2023
Dear Valued Guest,As you have mentioned we have 100 price policy for guests you want to host from outside your room,in accordance with the hotel procedure.Thank you for your staying with us,Best Regards.Front Office ManagerCemal Tamer

8/10 Good

Sasan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Cemal Tamer on Nov 1, 2023
Dear Valued Guest,Greetings from Divan Istanbul Hotel,We would like to welcome you in our hotel again and thank you very much for your staying with us,Kindest Regards.Front Office ManagerCemal Tamer

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The Divan Istanbul was perfect for our needs. We only spent one night there but we had dinner and their breakfast buffet where the food was very good at both. Additionally, we used the swimming pool in the morning and walked around the shops in the area before heading to the airport.
Stayed 1 night in Oct 2023
Response from Cemal Tamer on Oct 30, 2023
Dear Valued Guest,Thank you very much for your valuable feedbacks.We would like to welcome you again in our hotel and thank you very much for your staying with us,Kindest Regards.Front Office ManagerCemal Tamer

10/10 Excellent

Hussain

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Excellent customer service.
Stayed 6 nights in Oct 2023
Response from Cemal Tamer on Oct 30, 2023
Dear Valued Guest,Thank you very much for your valuable feedbacks.We would like to welcome you again in our hotel and thank you very much for your staying with us,Kindest Regards.Front Office ManagerCemal Tamer

10/10 Excellent

Raffi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Cemal Tamer on Oct 30, 2023
Dear Valued Guest,We would like to welcome you again in our hotel and thank you very much for your staying with us,Kindest Regards.Front Office ManagerCemal Tamer

8/10 Good

Sasan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Cemal Tamer on Oct 27, 2023
Dear Valued Guest,We would like to welcome you in our hotel again and thank you very much for your staying with us,Kindest Regards.Front Office ManagerCemal Tamer

8/10 Good

Fredreika

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The temperature in my room had to be adjusted many times
Stayed 6 nights in Sep 2023
Response from Cemal Tamer on Oct 16, 2023
Dear Valued Guest,We would like to apologize regarding your experices that you had.Thank you so much for your understood and staying with us,Kindest Regards.Front Office ManagerCemal Tamer

2/10 Terrible

Behzad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t understand how this place is 8.8/10 on Expedia. I have been in hotels with 8.8 rating that were booked via Expedia and this was not similar to any of them. The price doesn’t match the quality of this hotel. If you’re planing on paying that rate, there are plenty of better hotels near Taksim area.
Stayed 3 nights in Oct 2023
Response from Cemal Tamer on Oct 16, 2023
Dear Valued Guest Mr.Behzad,Greetings from Divan Istanbul Hotel,First of all we would like to apologize regarding that you have experiences.We would like to kindly ask you could you share your experiences with us so that we can improve ourselves?Thank you so much your staying with us,Kindest Regards.Front Office ManagerCemal Tamer

10/10 Excellent

Abulgasim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people and service
Stayed 3 nights in Oct 2023
Response from Cemal Tamer on Oct 16, 2023
Dear Valued Guest,Greetings from Divan Istanbul Hotel,We would like to welcome you in our hotel again and thank you for your staying with us.Kindest Regards.Front Office ManagerCemal Tamer

8/10 Good

Haytham

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good l’occasion
Stayed 5 nights in Oct 2023
Response from Cemal Tamer on Oct 10, 2023
Dear Valued Guest,Greetings from Divan Istanbul Hotel,Thank you for your staying with us and for your valuable feedback.Wish you the best,Kindest Regards.Front Office ManagerCemal Tamer

10/10 Excellent

Homayoun mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel
this is the best Hotel by far ,and the assistance manger mr Sinai made it so easy for us He even give me his personal cell and called me on his day off to make sure we are doing fine , this is the only place we gonna stay going forward and i suggest this hotel for any special occasion you may have .
Stayed 8 nights in Sep 2023
Response from Cemal Tamer on Oct 10, 2023
Dear Valued Guest,Greetings from Divan Istanbul Hotel,Thank you very much for your valuable and kind feedbacks,especially for our colleague Mr.Sinan,We would like to welcome you in our hotel and thank you for your staying with us!Kindest RegardsFront Office ManagerCemal Tamer

10/10 Excellent

Melek Cansu

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great staff, and the most comfortable hotel bed I’ve ever slept in. Would stay again next time I’m in Istanbul.
Stayed 3 nights in Sep 2023
Response from Cemal Tamer on Oct 10, 2023
Dear Valued Guest,Greetings from Divan Istanbul Hotel,Thank you very much for your valuable and kind feedbacks,We would like to welcome you in our hotel and thank you for your staying with us!Kindest RegardsFront Office ManagerCemal Tamer

10/10 Excellent

Rengin, Detroit

Stayed 2 nights in Oct 2023
Response from Cemal Tamer on Oct 27, 2023
Dear Valued Guest,We would like to welcome you in our hotel again and thank you very much for your staying with us,Kindest Regards.Front Office ManagerCemal Tamer

8/10 Good

MAMINUL, KUALA LUMPUR

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a comfortable stay
Stayed 1 night in Sep 2023
Response from Cemal Tamer on Dec 8, 2023
Dear Valued Guest,Thank you very much for your scored.We would like to welcome you again,Kindest Regards.Front Office ManagerCemal Tamer

4/10 Poor

Simon

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The room is smoking room
Stayed 4 nights in Sep 2023
Response from Cemal Tamer on Oct 2, 2023
Dear Valued Guest,Greetings from Divan Istanbul Hotel,Thank you very much for your valuable feedbacks,We would like to welcome you again and thank you very much for your staying with us,In the meantime regarding your complaints that we would like to kindly inform you we will pay more attention due to your feedbacks and we apologize for any inconvenience.Kindest Regards.Front Office ManagerCemal Tamer

10/10 Excellent

Mustapha

Traveled with partner
Liked: Cleanliness, staff & service
IT’s second time we been to this hotel and it’s gets better every time we stay. Staff are very friendly and helpful, the rooms are clean and comfortable the food is great lots of choices of food. And lots of restaurants next door. Can’t wait to visit again. I like to thank all the staff that made our stay very enjoyable and comfortable. All the best and keep up with good work. Mustapha Elghorri
Stayed 4 nights in Sep 2023
Response from Cemal Tamer on Sep 29, 2023
Dear Mustapha Elghorri,Greetings from Divan Istanbul Hotel,Thank you very much for your valuable and kind feedbacks and thanks a lot for your staying with us!We would like to welcome you in our hotel again,Kindest Regards.Front Office ManagerCemal Tamer

10/10 Excellent

Tamer

Stayed 1 night in Sep 2023
Response from Cemal Tamer on Sep 28, 2023
Değerli Misafirimiz,Divan İstanbul ailesi olarak güzel bir gün dileriz,Değerli yorumunuz için teşekkür eder,sizleri tekrar aramızda görmekten mutluluk duyacağımızı belirtmek isteriz,Saygılarımla.Ön Büro MüdürüCemal Tamer

10/10 Excellent

Amer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice hotel with friendly staff and nearby to everything The rooms are big comfortable and clean It’s a hotel to be in again
Stayed 4 nights in Sep 2023
Response from Cemal Tamer on Sep 11, 2023
Dear Mr.Amer,Greetings from Divan Istanbul Hotel,Thank you very much for your valuable feedbacks and thank you for your staying with us.Kindest Regards.Front Office ManagerCemal Tamer

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, location, restaurants, and rooms are amazing!!! It is an olds school, with wood paneling in the rooms and restaurants that have incredible food and wine!
Stayed 3 nights in Sep 2023
Response from Cemal Tamer on Sep 9, 2023
Dear Mr.Michael,Thank you so much for your valuable feedback!We would like to see you in our hotel again and thank you very much for your staying with us.Kindest Regards.Front Office ManagerCemal Tamer

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Cemal.Tamer on Sep 10, 2023
Dear Mr.Robin,Thank you very mıch for your staying with us.We would like to see you again in our hotel,Kindest Regards Front Office ManagerCemal Tamer

10/10 Excellent

Nesimi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
This is excellent location and very good place to stay. Breakfast was vrry good staff very good
Stayed 3 nights in Aug 2023
Response from Cemal Tamer on Sep 6, 2023
Dear Guest Nesimi,Greetings from Divan İstanbul Hotel,Thank you very much for your valuable and kind feedbacks.Thank you for your staying with us!We would like to see you in our hotel again,Kindest Regards.Front Office ManagerCemal Tamer

10/10 Excellent

Abulgasim

Liked: Staff & service, amenities, property conditions & facilities
V nice hotel and staf
Stayed 3 nights in Aug 2023
Response from Cemal Tamer on Sep 4, 2023
Dear Guest Bahman,Thank you very much for your staying with us and hope to see you soon again!Kindest Regards.Front Office ManagerCemal Tamer

8/10 Good

mehrvash

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good location close to everything
Stayed 1 night in Aug 2023
Response from Cemal Tamer on Sep 4, 2023
Dear Guest Bahman,Thank you very much for your staying with us and hope to see you soon again!Kindest Regards.Front Office ManagerCemal Tamer

10/10 Excellent

Elham

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stuff & polite Caring and very clean room
Stayed 11 nights in Aug 2023
Response from Cemal Tamer on Sep 4, 2023
Dear Guest Bahman,Thank you very much for your staying with us and hope to see you soon again!Kindest Regards.Front Office ManagerCemal Tamer

10/10 Excellent

Asadullah

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been traveling for the past twenty seven years and this was my fourth trip to Istanbul. Hotel Divan is a classy hotel, close to metro, lots of shops and restaurants. The hotel itself is very clean, good breakfast, beside the buffet guests can order other meals (Omelette, Egg Benedict, Veggie platters). The only problem that most guests don’t know that they can order other meals beside the buffet. The staffs were very helpful, professional and nice. I really recommend Divan to family, groups and individuals. My next visit to Istanbul I will definitely stay in Divan hotel again.
Stayed 10 nights in Aug 2023
Response from Cemal Tamer on Sep 4, 2023
Dear Guest Bahman,We are so thankfull regarding your valuable feedbacks.Thank you very much for your staying with us and hope to see you soon again!Kindest Regards.Front Office ManagerCemal Tamer

10/10 Excellent

Abdul

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members are very helpful
Stayed 5 nights in Aug 2023
Response from Cemal Tamer on Sep 4, 2023
Dear Guest Bahman,Thank you very much for your staying with us and hope to see you soon again!Kindest Regards.Front Office ManagerCemal Tamer

10/10 Excellent

Syed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Cemal Tamer on Sep 4, 2023
Dear Guest Bahman,Thank you very much for your staying with us and hope to see you soon again!Kindest Regards.Front Office ManagerCemal Tamer

2/10 Terrible

Eray

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We will never stay again here, it was big mistake. Hotel staff is rude specially valet and restaurant, you won’t get drink unless you get up and try to refill your self (breakfast) valet parking is horrible they won’t tell you all rates unless you try to figure it’s actually less cheaper if you park under the hotel called ispark parking hotel charges you 3x more and first day we ask if we can get taxi nope young guy said no taxi walk other side of the street and try to get one. Restaurant we had breakfast option only a lot sweets over poured , less main option and very small plates you will end up stand up and get more breakfasts, chefs and all serves walking around but poor service , approximately 5 tables were seating and around 10 staff walking around all chitchat each other l got up and got my tea. Room carpet has a lot stains, night time you have to close blackout curtains because hotel has lights (orange color) all comes inside. Shover door won’t close while you are in water goes out and wind comes in ,door is not balanced. Over all Istanbul has a lot Arab tourists and majority in hotels same we traveled from California and next time we won’t stay in Divan but we might stay near Taksim. For money not worthy
Stayed 2 nights in Aug 2023
Response from Cemal Tamer on Sep 4, 2023
Dear Mr.ErayGreetings from Divan İstanbul HotelFirst of all, we would like to apologize regarding the inconveniences and complaints that you have experienced.As Divan Istanbul family we would like to emphasize that your feedbacks are very important to us.We will be pleased to welcome you again in our hotel and to compensate for the problems you have experienced.Thank you very much for your valuable feedbacks and thank you for your staying with us.Kindest Regards.Front Office ManagerCemal Tamer