Ratings based on 299 Verified Reviews

4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from kash

Nice hotel with friendly staff n great location

Posted Apr 28, 2017
Amazing location, great people and everything is at your footsteps. The hotel itself was good everything you need is there plus more. You can't fault it. Feels like a 5 star hotel
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Canada

It was a nice hotel. close to shopping areas.

Posted Apr 25, 2017
Pros: location, staff.
Cons: The music in the dinning are was very loud with some inappropriate lyrics and there was a lack of choices. News Channels would be a better choice.
Location: shopping and sightseeing
I had a very good experience except for the time of breakfast, I did not like the music played during breakfast time. Members of the staff were very friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Cozy hotel in the heart is Istanbul

Posted Nov 7, 2016
My stay was excellent, staff vey friendly and the price was reasonable based on the room and good breakfast they offer. I rate them as 9/10. Regards Dennis Hall
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent hotel. Nice breakfast. Friendly staff.

Posted Nov 2, 2016
Location: Very good location, Everything nearby
Excellent hotel. Nice breakfast. Friendly staff. Very good location
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Couldn't ask for more

Posted Oct 29, 2016
Pros: The staff are friendly, helpful and polite. The location of the hotel is within a walking distance from grand bazzar and sultanahmet. Breakfast is delicious.
Cons: Can't fault it. Everything was perfect. Couldn't be easier to travel with a 3 and 5 years old
Location: Most of the sightseeing within a walking distance. Shopping and restaurants.
Comment from Hotel Management
Nov 18, 2016 by Ahmet Akisik - Director, Hotel Management
Dear Guess; Thanks for kind feedbacks. We hope to wellcome you again at our hotel for your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Amazing staff and hotel

Posted Oct 17, 2016 on Ebookers
Beautiful hotel, close to shops and facilities. The rooms and decor were amazing! The staff are so friendly :) would recommend 5*
Comment from Hotel Management
Oct 31, 2016 by Ahmet Akisik - Director, Hotel Management
Dear Guess; Thanks for kind feedbacks. We hope to wellcome you again at our hotel for your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from manchester

Great hotel near the grand bazaar

Posted Oct 9, 2016
This was our 2nd visit to the hotel. Great hotel and staff,very clean and close to the grand bazaar and other historical places. 5 star recommendation. Love everything about the hotel. Will be back again in near future .
Comment from Hotel Management
Oct 31, 2016 by Ahmet Akisik - Director, Hotel Management
Dear Guess; Thanks for kind feedbacks. We hope to wellcome you again at our hotel for your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Centrally-located, lovely hotel in Istanbul.

Posted Aug 22, 2016
Pros: Staff, breakfast, cleanliness, location, price.
Cons: No comfy chair in room. Room not big enough to fit. Easy chairs in lobby, however.
Location: Tram stop, Grand Bazaar, Spice Market, Blue Mosque, Hagia Sofia, Cisterns, ferry, all nearby. Also, Turkish ice cream! :)
I stayed at this hotel because, when booking a trip to Istanbul some time ago, I found that it was for a very good price, and there were positive reviews on Tripadvisor. I arrived in Istanbul, having booked transport to the hotel from the airport, the transport arrived promptly and took me to the hotel efficiently. Once in he hotel, I found the room clean, toiletries in the bathroom, friendly staff, and a working lift and air conditioning in the room (very important!). I found the breakfast plentiful and varied, domestic staff pleasant and polite, and the hotel to be clean throughout. Reception staff were very helpful, whenever I had questions, and gave me a map of the city area, The location of the hotel on the map was not the easiest to find, however, reception staff made sure I knew where it was, and gave me the locations of certain local landmarks (Hagia Sofia, Blue Mosque, Grand Bazaar, Spice Market). When it was time for me to leave, reception staff were efficient in booking my transport back to the airport. On the morning of my departure, the transport was prompt in arriving, and got me to the airport efficiently. All in all, I would recommend this hotel as a comfortable, well-priced, helpful place to stay, in a great location in Istanbul.
Comment from Hotel Management
Oct 31, 2016 by Ahmet Akisik - Director, Hotel Management
Dear Guess; Thanks for kind feedbacks. We hope to wellcome you again at our hotel for your next visit.
2 out of 5
by A verified traveler from Dallas/Ft. Worth, Texas

Quaint hotel with surprise charges for use of chea

Posted Aug 7, 2016
In short, I will never book this hotel again and I don't recommend it to anyone who wants to count on amenities as included in the hotel booking amount. I booked this hotel because I Iike staying at hotels that have either a swimming pool or hot tub. This one had a hot tub described as one of its amenities. I booked for 5 nights but never got around to using the hot tub until my last night there. Thank goodness, because to my surprise, they charged me €10 per person to use their cheap fiberglass hot tub that holds two people. I was there with a friend, so it ended up costing me €20 per use. I have never been charged a fee to use a hotel pool or hot tub elsewhere. Had I known there would have been a charge for their amenities, I would never have booked here. There are so many other good hotel options in the area, that it just doesn't make sense to pay a higher amount for this hotel---thinking the amenities are included (it is not). Find another hotel that has the amenities included or find a hotel that charges less for not having amenities you don't need. Paying an extra €20 to use it for 1 hour is rediculous. It adds to the cost of the hotel reservation, and it would be so much better to book a 5 star hotel with that amenity and more for about the same net cost. I wanted to talk to the manager to remedy the issue, but one was not available until 9am the next day---after the time I had to leave for the airport. Rooms were adequate and breakfast was reasonably good.
Comment from Hotel Management
Oct 31, 2016 by Ahet Akisik - Director, Hotel Management
Dear Guess; Thanks for kind feedbacks. The amenities are surcharge unfortunately and it is described in our property at expedia.com. The SPA area includes turkish bath, sauna and hot tub (sauna). Also the area is a private usage for our guesses. The gym saloon is free of charge also. We hope to wellcome you again at our hotel for your next visit.
5 out of 5
by Arif from Manchester, England

Amazing hotel with best service

Posted Jul 11, 2016 on Hotels
It was an amazing experience, service was amazing, staff was great especially. Me and my family were greeted by Ismail and his assistant. Assistant helped us from moving our luggage to every little thing we asked or needed. In the morning we were dealt by Tufan and Huseyin, they are equally as great and friendly as night staff. They helped us plan our day trips which I really appreciated. Morning staff was also around breakfast area, they made sure everything was filled when it is empty. Which brings me to the breakfast which was a mixture of traditional and continental food. My whole family really liked it. Beside this, housekeeping was excellent, rooms were clean. My whole family was very satisfied. The hotel decoration was excellent, it had a vintage touch with traditional turkish lights. Overall, it was beautiful. All the main attractions were on a walking distance such as grand bazaar, different restaurants, blue mosque etc. There is a tram station within 3 minutes walk which takes you all around the main attractions. I would definitely recommend this hotel to everyone, even in future if I ever visit Istanbul then I will definitely stay in the same hotel.