Indoor pool, outdoor pool, free cabanas, pool umbrellas

Reviews of Eser Diamond Hotel & Convention Center

5 out of 5
Eser Diamond Hotel & Convention Center
Çanta Mimarsinan Mh. Kinali Çorlu Yolu, Cad. No:17 Silivri, Silivri, Istanbul

Reviews

6.4
Rating 10 - Excellent. 38 out of 155 reviews" "
Rating 8 - Good. 34 out of 155 reviews" "
Rating 6 - Okay. 33 out of 155 reviews" "
Rating 4 - Poor. 18 out of 155 reviews" "
Rating 2 - Terrible. 32 out of 155 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Carla

Disliked: Cleanliness, property conditions & facilities
Building site. No sleep.
Stayed 2 nights in Jun 2023

2/10 Terrible

Mohammad

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from this hotel. This hotel is NOT a 5*. This hotel is a 3* at BEST. The food was terrible gave me stomach pains. None of the staff speak English. The hotel and rooms are old and dated. The staff don’t have a clue what they are doing and are very rude. No taxis available have to wait 20/30mins for the hotel to call one. The room smells of damp. I can go on all day. Disaster stay
Stayed 3 nights in Sep 2022

10/10 Excellent

Evvelin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and hospitable
Stayed 1 night in Aug 2022

10/10 Excellent

Evvelin

Stayed 1 night in Aug 2022

2/10 Terrible

Eyas

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not well maintained and does not look like a 5 star hotel
Stayed 3 nights in Jul 2022

4/10 Poor

Vladimir

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
We came to the hotel at 02:00 PM, but got our room two hours later, because in first room was no electricity. In the second room AC remote didn't work and safe box been replaced. The hotel needs to be renovated as soon as possible. Carpet on the first floor needs to be replaced.
Stayed 4 nights in May 2022

10/10 Excellent

Yassin ALI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool and gym available 24/7. Polite staff. The only negative is about the area is less Resturant and shops other than that one of the best hotel clean area and very nice nature.
Stayed 6 nights in Apr 2022

8/10 Good

sung jun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were friendly and helpful when i order room service and call taxi for airport. hallway are dark, not enough light
Stayed 2 nights in Oct 2021
Response from Bora on Dec 1, 2021
Dear Guest, Warm greetings from Eser Diamond Hotel and thanks for your choosing our property. We will evaluate your comment in our management meeting and continue to do our best for your satisfaction. Best Regards

2/10 Terrible

DUZGUNKAYA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude and ignorant staff Judgemental, and absolutely misleading
Stayed 1 night in Aug 2021
Response from Bora on Sep 6, 2021
Dear Guest, First of all, we would like to thank you for choosing our hotel for your stay. Your comment is important to us. We will continue to do our best for your satisfaction. Regards..

6/10 Okay

Shaul

Business traveler
Disliked: Cleanliness
The check-in process was long and tedious no lights and air conditioners have been turned on in public areas so all was so dark. And the cleanliness is very poor Looks like an abandoned hotel they opened without any preparation
Stayed 1 night in Aug 2021
Response from Bora on Sep 6, 2021
Dear Guest, First of all, we would like to thank you for choosing our hotel for your stay. Your comment is important to us. We will continue to do our best for your satisfaction. Regards..

2/10 Terrible

Milos

Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool is a lot of fun for families. The restaurant is full of delicious Turkish foods.
Stayed 2 nights in Jul 2021
Response from Bora on Jul 25, 2021
Dear Guest, Thanks alot for your comment. Best Regards,

8/10 Good

EVGENII

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Bora on Nov 21, 2020
Değerli Misafirimiz, Öncelikle konaklamanızda otelimizi tercih ettiğiniz ve vakit ayırarak yazdığınız değerli yorum için teşekkür ederiz. Saygılarımla,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Bora on Jul 26, 2020
Dear Guest, Greetings from Eser Diamond Hotel Spa & Convention Center İstanbul and thanks for your stayying with us.We hope you to see in our hotel again on your next trip to İstanbul. Best Regards

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment and the rooms were clean and of top standard. However, I didn't like that all information in the hotel were only in Turkish language and almost all the staff speak only Turkish.
Stayed 7 nights in Feb 2020
Response from Bora on Mar 7, 2020
Dear Guest, Thank you for your stayying with us and your kindly comment. I hope to see you again in our property on your next trip to our beatifull city, İstanbul. Best Regards Bora

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from bora on Nov 23, 2019
Dear Guest, Greetings from Eser Diamond Hotel and thanks for your staying with us. Best Regards Bora

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The location is Superb near a long Cornish with plenty of beautiful sorroundings ceneray
Stayed 1 night in Sep 2019
Response from bora on Oct 9, 2019
Dear Guest, Greetings from Eser Diamond Hotel and thanks for your comment. I hope to see you again at our hotel on your next trip.. Best Regards Bora

10/10 Excellent

Mohsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Bora on May 28, 2019
Dear Guest, Greetings from Eser Diamond Hotel, Istanbul and thank you very much for taking a time to share your kind feedback with us. We feel very happy that we have been able to host you kindly during your stay with us. We will be delighted to have you back if your travels take you to Istanbul again. Best Regards,

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Nice for on the way
Nice big hotel for on the way, with reasonable price. Kids loved the swimming pool. Food was very nice, too. It was not very lively due to low season but service was good.
Stayed 1 night in Apr 2019
Response from Talip on Jun 13, 2019
Dear Guest , Thank you very much for your feedback. Best Regards Talip AKDOĞAN General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good for short term..
Needs to improve service and communication quality!
Stayed 6 nights in Sep 2018
Response from Serhad on Sep 28, 2018
Dear Guest, Thank you very much for your comment. Best Regards Serhad SEFER F/O Manager

10/10 Excellent

ALWATTAR, İstanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cheap and nice hotel close to the beach
I liked this hotel , far but good, very good outdoor and indoor swimming pool ,there's a billards table with no balls
Stayed 1 night in Jun 2018
Response from Eser Diamond Hotel & Convention Center on Jun 25, 2018
Thank you for sharing your time to write a review about our hotel. You are always welcome. Kind Regards

6/10 Okay

Verified traveler

Liked: Staff & service
Hotel and staff are nice but it is located two hours drive away from the city. I wouldn’t recommend it if you are going for a city break. For any other purpose business or weekend away from hustle and bustle it would be a good choice.
Stayed 3 nights in Mar 2018
Response from Eser Diamond Hotel & Convention Center on Apr 20, 2018
Thank you for sharing your time to write a review about our Hotel. Regards

4/10 Poor

Peyman

Disliked: Staff & service, room comfort
Don't go
This beautiful hotel is middle of nowhere , 100km to Istanbul , doesn't have any good food , people are nice but No one knows English & doesn't have any transportation services .not even a taxi ... I got this hotel for 8 nights but the second day I left .
Stayed 8 nights in Jun 2017
Response from Serhad SEFER on Jul 17, 2017
Dear Mr.Peyman , Thank you for taking time to share your experience about Eser Diamond & Convention Center. Best Regards Kadir Akçınar Genel Müdür

8/10 Good

Razia, United Kingdom

Liked: Staff & service, property conditions & facilities, room comfort
Not bad but very far from the city
Hotel is located in the middle of nowhere and not much to do round there. We rented a car so we were ok with travel but it still took us 1 hr - 1 hr 30 mins to drive to the city. There is a shopping centre about 15 mins drive away. Hotel buffet dinner was ok. Staff were nice but most couldn't speak english. There was one reception that was very helpful and knew a bit of english who let us use their computer to print our boarding passes. The waiters were all very nice. Waterpark was closed so couldn't use at all during our stay. The hotel has a spa but would not recommend. Went for a massage the first day we arrived and will NOT go back again. I was in so much pain after the massage, the lady messed up my whole body and kept leaving the room to go to reception. Even the next day I was in so much pain that I had to take painkillers. There was also lots of school kids at the hotel making noise. Although the room was clean, the toilet was old and stained especially the toilet seat, towels were ripped. I personally would not go back to the hotel.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
NOT VERY GOOD
THE HOTEL LOCATED 100KM AMAY FROM ISTANBUL CENTER. YOU CAN NOT GET THERE IF YOU DO NOT HAVE A CAR. The breakfirst is very bad.

4/10 Poor

Turkey fan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Don't go!
This is an unfinished property, ungainly to look at, awkward to move about in (all the lights switch off automatically, even in the lifts, until you step into the beam) in the middle of nowhere and inaccessible by public transport. Staff seem largely untrained, with limited foreign language capability. Food at a conference I was attending was sub-par for Turkey, which has an excellent cuisine.

10/10 Excellent

Muhammet Hikmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Ahmet

Traveled with family
Liked: Staff & service
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Asansör problemi
Otele iş donusu yorgun bir sekilde ulaştığımda ben ve baska bir aile asansor sorunuyla karşılaştık. Durumu ilgiliye bildirdiğimizde, resepsiyondaki çalışanların tutumu hiç hos degildi.!!! önce bir köşeye oturup düzelmesini bekledik fakat düzeldiğini haber veren dahi olmadı ! biz sorduğumuzda düzeldiği söylendi Tekrar asansor tarafına yürüdük ki aynı arıza devam ediyor ! tekrar söylediğimizde Kendileri kontrol bile etmeden bize ortadaki asansore gitmemiz soylendi. Fakat onlarda calismiyordu. Bu yorgunlugun uzerine hem orta asansore yurumek zorunda kalinip hemde asansor calisma durumunu birkaç kez müşteri olarak bizler kontrol etmek zorunda kaldik . Sonuç , tabiki çalışmıyordu ve yürüyerek katlarımıza çıktık. Orta yada üst katlarda bir oda olsaydı rezervasyonu kesin iptal ederdim ! neyseki alt katlardaydı Teknik olarak ariza tabiki yasanabilir. Ama otel gibi bir yerde asansor kontrolleri bakimlari en ust duzeyde olmali! Bunu yaşamak zorunda değildik ,
Stayed 1 night in Jun 2023

6/10 Okay

Tayfun

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

2/10 Terrible

Akay

Stayed 1 night in May 2023

10/10 Excellent

Ramazan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Çok güzeldi beğendim girerken karşılamaları yemeği
Stayed 1 night in Apr 2023

2/10 Terrible

Bayram

Stayed 1 night in Dec 2022

8/10 Good

Önder devrim

Stayed 1 night in Nov 2022

6/10 Okay

Öyküm

Traveled with family
Disliked: Staff & service
Stayed 1 night in Sep 2022

10/10 Excellent

soner

Stayed 1 night in Sep 2022

2/10 Terrible

Dogan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
İğreçti
Stayed 2 nights in Sep 2022

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 4 nights in Aug 2022

2/10 Terrible

Ilaria

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was greasy and you could feel it from the very beginning of your stay. It was dark and dirty. The carpet had huge stains, dirt, and abandoned items (for example, an armrest and an umbrella). The outdoor pool is large, but it was not possible to access it. The neighboring area (poolside and sunbeds) is however very dirty like the rest of the hotel. The lifts are missing keys and some are broken. The rooms are dark and poorly maintained. In the room where I stayed there must have been two double beds, but upon our arrival we found that there was only one double and one single bed. The room was dirty: you couldn't see out the windows so dirty were the glass. The mirror fell off and no one bothered to pull it up before we arrived. The leather chair had a hole in it as well as the sheets of the single bed. The upholstery was broken in places. The sheets had crumbs, but none of us ate in the room. The terrace, like the rest, had dirty floor and railing. The breakfast was of poor quality and the dining room was dirty despite having had breakfast at opening time, probably it was the remains of the previous day's dinner. During our overnight stay we were able to observe the presence of a bat in the hall, which fluttered over the heads of the customers. A bad smell lingers throughout the hotel. Finally, the Wi-Fi works poorly.
Stayed 1 night in Aug 2022

4/10 Poor

Nuh

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities
Lunc is laatse dag heel slecht staat allemaal oude eten van gisteren eiren is helemaal oud ruikt heel erg vis en badkamer is heel erg slecht
Stayed 2 nights in Jul 2022

4/10 Poor

Murat

Stayed 1 night in Jul 2022

10/10 Excellent

Esra

Stayed 1 night in May 2022

2/10 Terrible

KWAN SUEB

Stayed 1 night in May 2022

2/10 Terrible

Gabriele

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sporco e freddo
Stayed 2 nights in May 2022

2/10 Terrible

Ronny

Stayed 1 night in Apr 2022

10/10 Excellent

Zafer

Stayed 1 night in Apr 2022

10/10 Excellent

Soffiia

Stayed 1 night in Apr 2022

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2021
Response from Bora on Nov 4, 2021
Dear Guest, Warm greetings from Eser Diamond Hotel & Convention Center İstanbul and thanks for your kindly comment. Best Regards,

2/10 Terrible

Samet

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Eser Diamond
Gece saat 3 de telefon çaldı ve sipariş sizinmiydi diye soruldu sipariş falan vermemişdim uykumdan oldum yataklarını beğenmedim bu mevsimde terletiyor insanı
Stayed 1 night in Oct 2021
Response from Bora on Oct 22, 2021
Değerli misafirimiz, Öncelikle otelimizi tercih ettiğiniz ve vakit ayırarak yazdığınız yorum için teşekkür ederiz. Bahsettiğiniz konu yönetim tarafından değerlendirilecektir. Sizlere daha iyi hizmet verebilmek adına bütün gücümüzle çalışmaya devam ediyoruz. Saygılarımızla,

2/10 Terrible

Jerry

Stayed 3 nights in Oct 2021