Ratings based on 54 Verified Reviews

3.8 out of 5
72% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from s

Recommended

Posted Sep 5, 2014
Bad air cond system they need to improve it. My room temp was 23 c. They Tried to fix it two times, but they changed my room.
Comment from Hotel Management
Aug 5, 2015 by F/O MANAGER, Hotel Management
Dear Guest, Thank you very much for your observations. Your opinion is very important to us. Please accept my personal apologies for the unpleasant experience due to our guests. We upgrated our air condition system hopefully, on your next visit you will see the difference. We hope to welcome you again as soon as possible. Kind Regards, Serhad SEFER F/O Manager Serhad.sefer@eserhotel.com
2 out of 5
by A verified traveler from Leicester, UK

Great on the outside... another story in!!

Posted Aug 25, 2014
Hotel is beautiful to look at but sadly the customer sevice is horrendous!!... I can point out 3 members of staff at breakfast throughout our 7 night stay that were helpful, polite and shared a smile. All the others including door staff, reception and guest relations might as well have not been there. English is barely spoken or understood. There was never management available for us to speak to, however it's likely I will get a response from my review!! Our shower water was yellow/ brown most of the time and a used nappy was left behind our room curtain all week which must have been there from the last guests as my children do not even wear them, i only noticed this when i moved the curtain for something. We booked this hotel specially as it states it has lots of family friendly facilities... there is no outdoor pool and the rooftop one is freezing cold. You cannot use the pool unless you wear swimming caps which you can buy at 10 liras each from the hotel. The games room cannot be accessed by young children as it is through the gym which under 15s cannot enter. The sauna, steam room and jaccuzi's cannot be used by under 15s. There were some parts of the hotel that needed refreshing like the bathroom and around the pool as bits were either broken or stained etc. I could go on about the niggely bits that actually ruined this experience for us but i'm sure you get the jist!!...
4 out of 5
Recommended
for Everyone
by A verified traveler from Cardiff UK

Nice hotel but very far from city center.

Posted Aug 18, 2014
Pros: Spa, clean and spacious room
Cons: Improve communication skills of the staff.
Location: Too far from city centre. If want cleaner beach and like fish take bus to Silivri ( 5TL only) and eat freshly fished fishes.
The rooms are comfortable, the spa is really nice. The beach is close but not very clean. The staff try to help but there is a problem of communication as their English is very limited so you need to insist and ask many times to get what you want. The hotel is very far from city center and taxi is very expensive (100 to 120 TL to go to the blue Mosque).Yet it is a very relaxing hotel and not very expensive.
Comment from Hotel Management
Feb 8, 2016 by Front Office Manager, Hotel Management
Dear Eser Premium Guest; We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA.Our guests can use our shuttle service from hotel to metrobus station.Metrobus ticket is only 4 TL. Serhad SEFER Front Office Manager Serhad.sefer@eserhotel.com
5 out of 5
Recommended
for Families
by A verified traveler from London

Excellent hotel on the coast

Posted Aug 16, 2014
Pros: Location: close to the beach Lobby and reception very decorative and comfy
Cons: The receptionist could've been more helpful by providing a city map when asked about directions.
Location: If you are looking for a good hotel near the beach it's an excellent choice! But too far from the historical sites eg sultanahmet
We are a family of five, with three kids. We arrived quite late at the hotel around 0030hrs. We received a warm friendly welcome by the receptionist. Our room was comfortable, spacious enough to accommodate a large double, double and sofa bed. The air conditioning used to go slow in the night, so we did feel a bit too stuffy at night time. The breakfast buffet was mouthwatering.. A definite treat!! Facilities of a swimming pool, gym, spa and pool table were fantastic. Didn't get to try the massage services!! Overall the hotel was impressive and the kids enjoyed their stay tremendously. If you are looking to view the historical sites of sultanahmet, then it's a five minute drive to the metro bus station, then atleast 1-1.5 hours to the tram station followed by another hour in the tram to sultanahmet. With kids it was a bit tiring, but for young healthy couples not minding the journey it's worth staying there. With small kids I would recommend a hotel near sultanahmet. But the beach and friendly stalls in the evening were enchanting Overall we had a tiring but fantastic holiday!!
Comment from Hotel Management
Feb 5, 2016 by Front Office Manager, Hotel Management
Dear Eser Premium Guest; We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. Serhad SEFER Front Office Manager Serhad.sefer@eserhotel.com
5 out of 5
Recommended
for Families
by A verified traveler from Saudi Arabia

Feel like home

Posted Aug 2, 2014
Pros: every thing. it is my 2nd visit to this hotel
Cons: WiFi service , room service, More English language
Location: great Location (for me and family) near Aqua park 5 minutes walking. Aquarium is 15 minutes by car. A great mall for shopping is near 15 minutes
Stayed for 8 nights , it is Fantastic . All Staff thank you A lot for your hospitality and help. i really thank MR Serhat for his concern and following up all small details in our stay. wish to thank the new lady in customer relation for her big effort to fulfill all our needs. The employee in food Section, security are so nice. Actually i feel like home, and for sure will come back. cheers to all. Thank you (sorry if I forgot any one) Regards Ayman Aljubaei
Comment from Hotel Management
Feb 5, 2016 by Front Office Manager, Hotel Management
Dear Eser Premium Guest; We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. Serhad SEFER Front Office Manager Serhad.sefer@eserhotel.com
2 out of 5
by A verified traveler from IST

bad , hot room ! no AC !!

Posted Jul 26, 2014
dark hotel no light ! no speed WIFI no parking
Comment from Hotel Management
Feb 5, 2016 by Front Office Manager, Hotel Management
Dear Eser Premium Guest; We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. Serhad SEFER Front Office Manager Serhad.sefer@eserhotel.com
4 out of 5
Recommended
for Everyone
by tanni

Nice hotel

Posted Apr 21, 2014
Too far from the main city centre. We took a cab to visit the blue mosque, the cab fare was very expensive. Also no halal macdonalds near by.
5 out of 5
Recommended
for Everyone
by hannan from london

Beautiful hotel close to the beach..

Posted Nov 6, 2013
It was a wonderful stay in the Eser hotel excellent hospitality very friendly staff very helpful, close to the beach only 5 min walk , nice restaurants and cafés near by..
Comment from Hotel Management
Feb 8, 2016 by Front Office Manager, Hotel Management
Dear Eser Premium Guest; We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. Serhad SEFER Front Office Manager Serhad.sefer@eserhotel.com
5 out of 5
Recommended
for Everyone
by adnan

Nice. They care for you.

Posted Oct 7, 2013
I enjoyed my time the hotel and thier hospitality.
Comment from Hotel Management
Feb 8, 2016 by Front Office Manager, Hotel Management
Dear Eser Premium Guest; We would like very much to express our appreciation for taking the time to share your feedback about Eser Premium Hotel&SPA. Serhad SEFER Front Office Manager Serhad.sefer@eserhotel.com
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel &close to beach bt far to city center

Posted Sep 8, 2013
Pros: breakfast , view ,
Cons: provide trasportation to istanbul ( city centre ) , provide trasportation from & and to airports ,
This hotel for people want to stay far from the trafic and publics ( area name buikjamajah aprox. 45 kms fram city center) , very nice veiw at the morning , its near from the beach lease than 100m only ) , the breakfast is very rich and fresh, managment of the hotel are very good .