Ratings based on 358 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 15, 2017
All in line with expectations. Great service overall.
Comment from Hotel Management
Apr 17, 2017 by dm, Hotel Management
Dear Guest, Thank you for your feedback on Tripadvisor. As Grand Hyatt Istanbul family, we highly appreciate the time you took to share your experience with us. Its is great to hear that you had a memorable stay with us and thank you for praising our service. We will certainly share your comments with all our team. We also look forward to the pleasure of welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards, General Manager Jacques L. Morand
3 out of 5
Recommended
for Everyone
by A verified traveler from saudia arabia

Good loucation reasonable price

Posted Apr 8, 2017
Nice hotel but the breakfast every day is same and lettel items i pay around 30 dollars for each room but it's not worth but other things it's good
Comment from Hotel Management
Apr 11, 2017 by dm, Hotel Management
Dear Guest, Thank you for your feedback on Tripadvisor. As Grand Hyatt Istanbul family, we highly appreciate the time you took to share your experience with us. Its is great to hear that you had a memorable stay with us and thank you for praising our service. We will certainly share your comments with all our team and also our food and beverage team for the breakfast. We also look forward to the pleasure of welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards, General Manager Jacques L. Morand
5 out of 5
Recommended
for Everyone
by A verified traveler from Mumbai

A great Hotel at Istanbul, highly recommened

Posted Mar 12, 2017
Pros: Very positive attitude of the staff which makes all the difference. They were extremely courteous as well as efficient. Plus a convenient location
Cons: Nothing , all good
Location: Location close to Taksim Square from where one can reach Sultanahmet easily. Dolmabahce Palace & Bosphorous Ferry service walking distance.
We feel extremely satisfied with our stay at Grand Hyatt Istanbul. It was most enjoyable in all respects. Our check- in as well as check out was smooth . The lady during check- in went out of her way to get us a room with good view. Similarly, during check out , I was running out of local currency to pay for the taxi I had booked for airport. The staff arranged everything for me, going much beyond their normal call of duty. The room was nice , neat and clean and beds were comfortable. Due to last minute cancellation of my flight by my airline, I had to shift my booking by a day . The hotel not only did the same without any problem but also did not levy any penalty . Expedia staff also helped a lot in this matter.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sahouri

Great Hotel all around

Posted Jan 29, 2017
Great property, helpful professional staff, clean room.
Comment from Hotel Management
Feb 1, 2017 by dm, Hotel Management
Dear Guest, I would like to thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We also look forward to the pleasure of welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards, Jacques L. Morand General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

It was not bad....

Posted Jan 4, 2017
Pros: Location and staff
Cons: Heating
The staff are very nice, friendly and helpful. The heating in our room did not work so someone had to come fix this at 3 am which meant we could not sleep properly the whole night. It was eventually fixed but for a Hyatt this is poor.
Comment from Hotel Management
Jan 9, 2017 by DM, Hotel Management
Dear Guest, I would like to thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your overall stay and will certainly share your comment with related dapartment heads.. We also look forward to the pleasure of welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards, Jacques L. Morand
5 out of 5
Recommended
for Everyone
by A verified traveler from London, Uk

Posted Dec 28, 2016
Pros: It was a very good hotel for me because they still have smoking room and I was so happy about that
Cons: You dont have all options I can choose in your website for PC, Mac, Mobile. Something like ( smoking room, which floor, which side of hotel, etc.)
I had a very good holiday there this hotel has very good location and good staff I just booked a smoking room but when I arrived, they gave me a room with balcony ( not smoking room ) for one day. Then they changed it for me But I had a very good experience and I was so happy about all services
Comment from Hotel Management
Jan 3, 2017 by DM, Hotel Management
Dear Guest, I would like to thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We also look forward to the pleasure of welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards, Jacques L. Morand
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

I didn't want to leave

Posted Dec 6, 2016 on Orbitz
From the check-in until the check-out it was 5 stars all along, courteous and friendly staff, nice room, Spa and pool area, room service and the Restaurant, will not hesitate to book again at this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Doha, Qatar

Very nice staff and location

Posted Nov 27, 2016
Staff very friendly specially with kids, location is perfect
5 out of 5
Recommended
for Everyone
by A verified traveler from Ankara

Good hotel , service and nice staff !

Posted Nov 7, 2016
Very nice hotel with good welcoming ,service and its location close to everywhere .We stayed in a very nice room with the sea view, the only problem was the traffic noise because of the rooms location.
Comment from Hotel Management
Nov 14, 2016 by DM, Hotel Management
Dear Guest, I would like to thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We also look forward to the pleasure of welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards, Jacques L. Morand Area Vice President / General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Nairobi

Wonderful stay

Posted Nov 5, 2016
Pros: Quiet
Cons: Nothing
Location: Taxim square area with good walking street.
Everything was as it should be. Excellent gym and spa.
Comment from Hotel Management
Nov 14, 2016 by DM, Hotel Management
Dear Guest, I would like to thank you for staying with us at Grand Hyatt Istanbul during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We also look forward to the pleasure of welcoming you back to Grand Hyatt Istanbul in the near future. Kind regards, Jacques L. Morand Area Vice President / General Manager