Balcony view
Check availability

Reviews of Grand Star Hotel Bosphorus

4 out of 5
Grand Star Hotel Bosphorus
Siraselviler Cadessi No: 45/1 Taksim, Istanbul, Istanbul

Reviews

5.8
Rating 10 - Excellent. 57 out of 299 reviews" "
Rating 8 - Good. 58 out of 299 reviews" "
Rating 6 - Okay. 54 out of 299 reviews" "
Rating 4 - Poor. 42 out of 299 reviews" "
Rating 2 - Terrible. 88 out of 299 reviews" "

6.4/10

Cleanliness

6.2/10

Staff & service

5.2/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Laila

Stayed 3 nights in Jan 2024

6/10 Okay

Shahinaz

Stayed 4 nights in Jan 2024

2/10 Terrible

ISSA

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I had a bad experience in this hotel, and i won't be trusting expedia again with my hotel choices. I originally booked the room with a sea view, when the staff saw that my booking was through expedia, they gave me a city view room for disabled people. The view from the room was horrible, and the whole experience was completely different than what I anticipated, and when i tried to ask for change, they offered the room i had originally asked for with an extra 35 euros per night. Very disappointing experience, hotel is very overrated, and customer experience was a fail.
Stayed 3 nights in Dec 2023

2/10 Terrible

Amir

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was very bad, I do not recommend it at.،
Stayed 8 nights in Dec 2023

2/10 Terrible

AHMED

Stayed 2 nights in Nov 2023

2/10 Terrible

Verified traveler

Wish i'd read the reviews before booking. Not good
Stayed 1 night in Dec 2023

4/10 Poor

Fatima

Stayed 5 nights in Nov 2023

2/10 Terrible

olanrewaju

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service No internet Elevator not work, had to use stair to the 8 floor Poor customer I had surgery and they dint let my guest come to my room to check on me. This was a horrible experience

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
Not the best
Not enjoying Poor Breakfast & buffet not clean Noisy But bosphorus view is the best
Stayed 2 nights in Nov 2023

2/10 Terrible

Marjan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Memory
I booked a room for myself &my sister, I couldn’t make it because my husband was hospitalised , when my sister went to the room she found it very dirty , dirty bathroom & toilet , the bed was the worst , dirty sheets withe Little insects crawling on the BED, also the room was smelly too, smell of cigarettes and damp, it was like the windows were not opened for a long time. She rang me and explain, I got so upset and ask her to go to the reception & explain the room’s situation , any way there was nobody to help , my sister asked them please come & see the room, the lady at the reception said I’m on my own and can not leave , after a while they gave her a room, She stayed 3 days on that room . After 3 days they asked her to pay $40.00 for each day she spend on that room, they took $120.00 from her, My sister was my guest, I didn’t want her to pay anything , I want you to get a refund and get my sister’s money from them, They were very unfair toward my sister.
Stayed 3 nights in Oct 2023

2/10 Terrible

Oktaj

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible! Dont chose this one. Scammers.
Terrible place to stay. These guys are scammers. They will ask 120euro per night to extra charge if you want the room as in photo. Very very poor breakfast. If your neighbour sneezes you can hear :) Impossible to sleep more than 10AM as the cleaning guys vaccuum cleaners will wake you up,
Stayed 3 nights in Oct 2023

10/10 Excellent

David

Stayed 4 nights in Oct 2023

4/10 Poor

Hussein

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Aug 2023

4/10 Poor

Lina, Corona

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

Omar

Stayed 3 nights in Jul 2023

2/10 Terrible

Vito

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

David, Muskegon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I have used this hotel for many years. This past visit was dissapointing as the front desk is now in a small office and difficult to deal with when busy and peoples suitcases. No restaurant and the bar area is now closed. entrance blocked off. The staff failed to tell guests that one day the police would block off all access between hotel and Taksim.

6/10 Okay

David, Muskegon

Liked: Cleanliness, staff & service
I am afraid that this hotel has gone downhill. The reception desk is crambed into a small office . The original reception desk sits unused. The bar area is closed off and there is no restaurant. One day the streets to Taksim Square was blocked by police with no warning from the hotel . So I was traped in the hotel.

2/10 Terrible

Fathel

Disliked: Staff & service, property conditions & facilities
Bad staying
It was very bad , supposed to be 4 ✨ but actually 2 stars todayi woke up at 5 am was no water u phone the resption and been told water is off till next day 8 am so I couldn't use the toilets or get wash or brush my teeth, i arrived Monday 3 days ago I request 2 cup of teas the staff demanding 100 Turkish lira for small cups , in advance before he made the cup of teas , when the cup of tea arrive was small cups 3/4 full and cold . I complain for been cold and too much money , u can buy the same size cup of tea outside the hotel 10tl each and fresh and hot . Not again will use the hotel
Stayed 3 nights in Jun 2023

4/10 Poor

Ali M

Traveled with family
Disliked: Property conditions & facilities
Make sure they show you the room before you book it. Some of their rooms are not maintained and very old and dirty
Stayed 1 night in Jun 2023

6/10 Okay

LAURIE

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Old and not highly recommended
Stayed 2 nights in Jun 2023

6/10 Okay

Mostafa

Disliked: Staff & service
Mentioned already
Stayed 3 nights in May 2023

4/10 Poor

Vito

Disliked: Staff & service, property conditions & facilities
I liked the location as it’s very central. I had a nice e view from my room. The room was old the staff want tips for every little thing. The restaurant staff were patting down people in front of me before heading into the restaurant. I then saw a staff member pull out a handgun and place it in the cloak room near the doorway to the restaurant. After dinner he demanded I pay him 50 Lira for taking my jacket. The hotel did not have a pool or gym as advertised either. This is far from a 4 star hotel
Stayed 3 nights in May 2023

10/10 Excellent

Maarouf Wajih

Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect! Staff are so friendly!

6/10 Okay

Ale

Traveled with family
I booked the hotel just to spend a few hours before an early flight, and I was not impressed with it. The receptionist asked for my passport and as soon as he saw a UK passport asked me if I was from London, I said I lived in London, then he immediately formed his view in his bigoted mind and said "but originally from Pakistan?", just because I am not blond/white, so I replied "am actually from Mexico" but in his mind this might be normal behaviour in Turkey, to me it was rude and a bit racist. He then said 'am going to do my best to give you a triple room', even though that is what I booked and paid for. He sent me to a horrible room, with no outside light as the window was facing the dumpside of the terrace from the next door building. I complained and was moved to another room one floor above. There was no complimentary bottle of water in the room and it was not as clean as other hotels I stayed in Turkey. Bad service overall.
Stayed 1 night in Apr 2023

2/10 Terrible

Rashid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel
Management zero , All staff are rude specially the reception , all mattress is bad on the room I reserved 5 rooms for my family they let use the staff elevator and we stay 2 days without hot water .
Stayed 10 nights in Mar 2023

2/10 Terrible

Galdim

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

2/10 Terrible

Mohd

Stayed 7 nights in Oct 2022

2/10 Terrible

Mohamed

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Grand Star Team on Aug 30, 2022
thanks

10/10 Excellent

Amina

Stayed 1 night in Dec 2021
Response from Grand Star Team on Jan 4, 2022
Dear Amina , Thakn you for good comment. We hope to see you soon. Best Regard

6/10 Okay

Ibrahim

Stayed 3 nights in Nov 2021
Response from Grand star team on Dec 6, 2021
Dear Guest thank you very much for good comment and poınt

10/10 Excellent

Shahenaz

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, alwyes will be my choice
Stayed 3 nights in Nov 2021
Response from Guest Relation Department on Nov 24, 2021
Dear Shahenaz, Thank you very much for your generous scoring and taking time. We are glad to hear your happiness. All The Best, Guest Relation Department

10/10 Excellent

a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worry it
Stayed 2 nights in Nov 2021
Response from Grand Star Team on Nov 22, 2021
dear guest It's nice to hear that you enjoyed your stay. We hope you will choose to stay with us again in the future.

8/10 Good

Alaeddin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s ikay
Stayed 14 nights in Oct 2021
Response from Grand Star Team on Nov 22, 2021
dear guest It's nice to hear that you enjoyed your stay. We hope you will choose to stay with us again in the future.

8/10 Good

Ali

Traveled with group
Liked: Cleanliness, staff & service, amenities
The hotel was clean and the room service was perfect. But the tv is too small like a laptop tv . Staff was friendly. Road was a bit annoying late night. Some noise from the road whitch is normal for taksim. Thanks
Stayed 3 nights in Nov 2021
Response from Grand Star Team on Nov 18, 2021
Ali bey merhaba , Yorumlarınız bizim için her zaman değerlidir. Güzel düşünce ve iyiniyetli yorumlarınız için teşekkürler. Hizmet kalitemizi yukarı çıkartmak için çabalıyoruz. Desteklerinizden dolayı teşekkürler .

2/10 Terrible

Joanna

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Grand Star Team on Nov 18, 2021
Dear guest, we are sorry for your negative experience. We are trying our best to make Improvement.

8/10 Good

MOHIDDIN

Business traveler
Liked: Cleanliness
its good for quick stay business
Stayed 3 nights in Nov 2021
Response from Guest Relation Department on Nov 9, 2021
Dear Mr Mohiddin, First of all, thank you very much for taking the time to share your comment. We would like you to know that we are aware of the fact that your criticisms bring us to a better place, and that we carefully evaluate each of your comments. We hope to serve better service for your next visit us. Best Regards, Guest Relation Department

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021
Response from Grand Star TEam on Oct 31, 2021
Dear guest Thanks for points we hope to see you again.

2/10 Terrible

Saji

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Grand Star Team on Oct 31, 2021
Dear guest, Your comments are important to us. Thank you for your comments so that we can serve you better every day. We will be very pleased to see you again. Best Regard

6/10 Okay

M J

Traveled with group
Disliked: Cleanliness, staff & service
I would stay somewhere much better with this price
The hotel location is great but most rooms are in basements up to level -4 . I had to ask for higher lever . The room cleaning was ok but not great . There was nothing in the fridge and no kettle to make a cup of tea or coffee also you could not eat on the balcony which was very disappointing but Mr Kareem was very polite and professional and very helpful .
Stayed 7 nights in Oct 2021
Response from Grand Star Team on Oct 31, 2021
Dear guest, Your comments are important to us. Thank you for your comments so that we can serve you better every day. We will be very pleased to see you again. Best Regard

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
I had a 3 night stay at the hotel. It has a great location near Taksim and Istaklal street. Being near the center it was at times noisy but that is true at all hotels near Taksim. Due to covid the free breakfast had a plate of meats, cheeses and olives and you could add potatoes and eggs if you wanted. They could use more locations for serving tea and coffee.
Stayed 3 nights in Oct 2021
Response from Sukran Arıkoglu on Oct 27, 2021
Dear Guest, First of all thank you very much for your kind scoring and review. Covid 19 rules are extremely difficult and restrictive. Therefore We expect understanding from our guests on some issues like you. Thank you once again and we hope to see you again with better service and environment. Best Regards, Grand Star Hotel Bosphorus & Spa Team

2/10 Terrible

Saher

Stayed 3 nights in Oct 2021
Response from Grand Star Team on Oct 24, 2021
Dear Guest , Thanks for comment.

2/10 Terrible

Muhammad

Business traveler
Disliked: Cleanliness, staff & service
Careless useless
Hey Sir/madam, Very Very Sorry to say my experience with Grand Star hotel was not good because first of All in my 3 days atay they clean my room once☹️ Then Room phone was ot working,Hotel Reception was not speaking english & when we booked the room they didn’t gave us sea view facing when i asked them they demanded extra 50 Euro for each day. Seriously i was not at all happy with them. Last thing when i was checking out they even didn’t bring my luggage from my room to lobby.
Stayed 3 nights in Oct 2021
Response from Grand Star Team on Oct 17, 2021
Dear guest, Your comments are important to us. Thank you for your comments so that we can serve you better every day. We will be very pleased to see you again. Best Regard

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disaster hotel
Its not good at all. The Ac was not good , the saff were shouting at the peaple, the bathroom is not clean . The only good thing is the view
Stayed 1 night in Aug 2021
Response from Grand Star Team on Aug 16, 2021
Dear Guest , We are apolagies for your bad experies. We will try good experice next stay.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from HOTEL MANAGEMENT on Jul 15, 2021
Valuable Guest, First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Grand Star Hotel Bosphorus and state our happiness for your kind interest shown. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. Your feedbacks are very important for us as they motivate us to improve our service quality. We are delighted to hear that you enjoyed your room with . We would like to thank you for taking your time to share your experiences regarding our service, the team and our breakfast. Our hotel is very well known with its rich breakfast buffet and we believe it is important for our guests to start a healthy day with a Dear great variety of breakfast offerings before they visit the historical sites. Thank you very much for highlighting our beautiful property as well as our ice cream. Your kind comments have already been shared with the related department heads. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards,

6/10 Okay

Ramin

Liked: Cleanliness, staff & service
Stayed 5 nights in Jun 2021
Response from hotel management on Jun 11, 2021
Valuable Guest, First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Grand Star Hotel Bosphorus and state our happiness for your kind interest shown. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. Your feedbacks are very important for us as they motivate us to improve our service quality. We are delighted to hear that you enjoyed your room with . We would like to thank you for taking your time to share your experiences regarding our service, the team and our breakfast. Our hotel is very well known with its rich breakfast buffet and we believe it is important for our guests to start a healthy day with a Dear great variety of breakfast offerings before they visit the historical sites. Thank you very much for highlighting our beautiful property as well as our ice cream. Your kind comments have already been shared with the related department heads. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards,

2/10 Terrible

Naz

Stayed 3 nights in May 2021
Response from hotel management on Jun 2, 2021
Dear Valuable Guest, First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Grand Star Hotel Bosphorus and state our happiness for your kind interest shown. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. Thank you very much for taking your time to share your experience regarding our service. It is very kind of you that you highlighted our team. Your valuable comments about our room service have already been shared with our department heads. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards,

10/10 Excellent

Ali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
I like it it's really good spicily if you get sea view room, and the room size it's good also and the bath room as well, first time I come to Istanbul and enjoying the stay on hotel usually there hotels are so small but this one it's nice spicily with there price rate.
Stayed 3 nights in Apr 2021
Response from hotel management on Apr 19, 2021
Valuable Guest, First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Grand Star Hotel Bosphorus and state our happiness for your kind interest shown. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. Your feedbacks are very important for us as they motivate us to improve our service quality. We are delighted to hear that you enjoyed your room with . We would like to thank you for taking your time to share your experiences regarding our service, the team and our breakfast. Our hotel is very well known with its rich breakfast buffet and we believe it is important for our guests to start a healthy day with a Dear great variety of breakfast offerings before they visit the historical sites. Thank you very much for highlighting our beautiful property as well as our ice cream. Your kind comments have already been shared with the related department heads. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards,

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 5 nights in Apr 2021
Response from hotel management on Apr 14, 2021
Valuable Guest, First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Grand Star Hotel Bosphorus and state our happiness for your kind interest shown. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. Your feedbacks are very important for us as they motivate us to improve our service quality. We are delighted to hear that you enjoyed your room with . We would like to thank you for taking your time to share your experiences regarding our service, the team and our breakfast. Our hotel is very well known with its rich breakfast buffet and we believe it is important for our guests to start a healthy day with a Dear great variety of breakfast offerings before they visit the historical sites. Thank you very much for highlighting our beautiful property as well as our ice cream. Your kind comments have already been shared with the related department heads. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards,

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is HORRIBLE ant the staff at reception are unprofessional. They misread clients I would never recommend specially for people with kids and others. Wifi is super slow . And dont eat breakfast there is not clean
Stayed 2 nights in Apr 2021
Response from hotel management on Apr 12, 2021
Dear Valuable Guest, First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Grand Star Hotel Bosphorus and state our happiness for your kind interest shown. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. Thank you very much for taking your time to share your experience regarding our service. It is very kind of you that you highlighted our team. Your valuable comments about our room service have already been shared with our department heads. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards,