Booked two rooms - connected ones. The furniture is a bit old and the carpet is not clean. it doesn't sit within the Five Stars Hotel category. The Hotel needs renovation. Receptionist need to be trained to smile and communicate in a more friendly way. One thing positive though, I was amazed with the concierge and their friendly and positive behaviour. Restaurant food was behind the quality I was expecting. The hotel has a wonderful location and easy access to other areas in Istanbul.
Comment from Hotel Management
Nov 15, 2016 by SA, Hotel Management
Thank you very much for choosing to stay at Hilton Istanbul Bosphorus and for taking the time to share your experience on Expedia.
We greatly appreciate feedback from our guests and constantly strive to achieve the highest quality standards.
I am delighted to see that you were satisfied with our concierge team, the hotel's location and restaurant. Your valuable comments have been shared with our entire team.
Your kind feedback regarding the condition of our hotel is much appreciated. I would like to inform you that we continuously carry out improvement and maintenance works to ensure the comfort of our guests.
In addition, I very much regret that you were not satisfied with the provided service of our receptionists and I would like to apologize for the inconvenience caused with regards to the attitude of our team members. Please rest assured that the points raised have been addressed to prevent any similar issues from reoccurring.
We truly hope to have the chance to welcome you back.
Cluster Hotel Manager
Hilton Istanbul Bosphorus & Hilton ParkSA Istanbul