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Reviews of The Hotel Beyaz Saray & Spa - Special Category

The Hotel Beyaz Saray & Spa - Special Category
Mimar Kemalettin Mh. Yeniçeriler Cd. 77, Beyazit, Istanbul, Istanbul

Reviews

7.4

Good

Rating 10 - Excellent. 91 out of 279 reviews" "
Rating 8 - Good. 98 out of 279 reviews" "
Rating 6 - Okay. 36 out of 279 reviews" "
Rating 4 - Poor. 23 out of 279 reviews" "
Rating 2 - Terrible. 31 out of 279 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ibrahim

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly worst booking. Will never book with this hotel again. Service was disgusting and they do not help at all
Stayed 9 nights in Apr 2024

10/10 Excellent

Diosdado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walking distance from the grand basar the Train Station easy access to all in town great breakfast staff friendly and helpful thank you
Stayed 3 nights in Mar 2024
Response from The Hotel Beyaz Saray on Apr 17, 2024
Dear Guest, We were delighted to hear that your recent stay at The Hotel Beyaz Saray was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing The Hotel Beyaz Saray . We look forward to hosting you again soon . Kind regards

8/10 Good

FIRDOUS

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Prime location Ideal for shopping and food. Fully recommended
Stayed 3 nights in Apr 2024
Response from The Hotel Beyaz Saray on Apr 15, 2024
Dear Guest, We were delighted to hear that your recent stay at The Hotel Beyaz Saray was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing The Hotel Beyaz Saray . We look forward to hosting you again soon . Kind regards

10/10 Excellent

Diosdado

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location walking distance from the Grand Basar, a constructive recommendation mattress must be changed although I will give a 5 star The staff is great knowledgeable and always willing to help I will definitely go back in the future
Stayed 2 nights in Mar 2024
Response from The Hotel Beyaz Saray on Mar 27, 2024
Dear Mr. Diosdado, We were delighted to hear that your recent stay at The Hotel Beyaz Saray was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing The Hotel Beyaz Saray . We look forward to hosting you again soon . Kind regards

2/10 Terrible

Hafiza

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very drity uncomfortable mattress drity towers and sheets and duvet
Stayed 2 nights in Mar 2024
Response from The Hotel Beyaz Saray on Mar 12, 2024
Dear Hafiza El-kurdi, Thank you for taking the time to give us your opinion on your recent stay.Your opinion is essential for us to improve how we work. We want to apologize for not meeting your expectations with your accommodation.We have taken immediate action. We are working together with the customer service team to amplify the standard controls each accommodation is subjected to before the Guests' arrival, to prevent such inconveniences from happening in the future.We hope that you will give us another opportunity to host you and rebuild your trust in the future.It was a real pleasure for us to have you as our guest at The Hotel Beyaz Saray.Kind regards.

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean , the rooms are amazing with the view , easy to access, the front desk who check it us cant remember the name but was the nicest person .
Stayed 3 nights in Jan 2024
Response from The Beyaz Saray Hotel on Feb 2, 2024
Dear Olga Scutari, We were delighted to hear that your recent stay at The Hotel Beyaz Saray was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing The Hotel Beyaz Saray . We look forward to hosting you again soon . Kind regards

8/10 Good

Soumeyya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was pretty decent. Breakfast was good. Very good location, right off grand bazaar. Swimming pool is heated. Sauna n steam room was very good too. Reception people are very helpful.
Stayed 7 nights in Dec 2023
Response from The Beyaz Saray Hotel on Feb 2, 2024
Dear Soumeyya Sahebdin Dauhoo, We were delighted to hear that your recent stay at The Hotel Beyaz Saray was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing The Hotel Beyaz Saray . We look forward to hosting you again soon . Kind regards

2/10 Terrible

Fady

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience! My room was overall terrible and outdated and to add to that it was literally as hot at a sauna. When I asked the staff about AC they replied that it’s winter and they turn off the AC which lead to an unbearable temperature in my room I actually couldn’t sleep at all. I booked the place for 3 days and after the first night I asked to cut the stay short and to refund me the other two days the they refused. Not only did they refuse but they refused with extreme attitude and rudeness. This place is horrible STAY AWAY.
Stayed 3 nights in Nov 2023

8/10 Good

shafkat

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Adnan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the area was prime, everything was walking distance, safe area. The front manager was very nice. Although there was no iron in the room, it always had to be requested. Also, cars are usually not allowed to come in front of the hotel because of construction but overall it’s a good hotel to stay in, especially because of the area and everything is walking distance. You have to walk 5-10 minutes to get a taxi, but the hotel can also arrange one. One of the best things they had was the weight machine that you can weight your luggage. Breakfast was very good.
Stayed 6 nights in Aug 2023

6/10 Okay

Verified traveler

The air-conditioning and the fridge was not working, the hotel had to get technician to fix both but it wasn't working properly.
Stayed 2 nights in Aug 2023

10/10 Excellent

Lass

Traveled with group
Liked: Cleanliness, amenities
Perfect hotel and perfect location BUT the WIFI Internet conection was really really Bad,and the hotel stuff didnt provide water considering it was hot weather in August so over all i was disappointed
Stayed 5 nights in Jul 2023

10/10 Excellent

elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grrat location
Wow location wise.. Close to the tram line that can take you to most tourist areas. Opposite grand bazaar Yes the hotel isnt 5star but it ticked the boxes. Clean and functional Breakfast is turkish style but its got the basics. I would recommend this hotel for a holiday in istanbul.
Stayed 1 night in Jul 2023

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favourite hotel so far
I booked the superior room with view of the front I loved it
Stayed 1 night in Jun 2023

8/10 Good

Rozario

Stayed 3 nights in Jun 2023

6/10 Okay

s

Disliked: Cleanliness
it stank on the first day we checked in and one of the staff members ‘cleaned’ it ( sprayed perfume) and the smell got worse each day to the point we were almost vomiting - we told the staff everyday. on the third night we told a different staff member and he blamed us for the smell although it was from the gutter & there when we opened the door for the first time … very rude and refused to do anything about it or accept that it’s from their drains - until we made him come to the room and he finally accepted it
Stayed 5 nights in May 2023

10/10 Excellent

Farid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms and facilities, construction around it was a little inconvenience
Stayed 1 night in Mar 2023

8/10 Good

Mehrdad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything it’s good just bath and restroom smell it’s not good
Stayed 6 nights in Jan 2023

2/10 Terrible

Osama

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty hotel But nice food

2/10 Terrible

Osama

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rooms and hotel Food is nice
Stayed 3 nights in Jan 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from The Hotel Beyaz Saray on Jan 11, 2023
Dear Guest , We were delighted to hear that your recent stay at The Hotel Beyaz Saray was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing The Hotel Beyaz Saray . We look forward to hosting you again soon . Kind regards

2/10 Terrible

Mohamad

Stayed 6 nights in Sep 2022

10/10 Excellent

Stella

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Apr 2022

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service Disappointing
Room was dirty. I requested that room be cleaned out properly because there was dirt and dust visible. When i returned it was still not cleaned out. Staff were extremely rude to me. Especially the manager at the front desk who worked morning shifts. They gave me incorrect room when i arrived and insisted its not their fault. After contacting hotels.com they changed room but they were arrogant and rude about it. Very disappointing. Only good thing is location of hotel.
Stayed 5 nights in Mar 2022

2/10 Terrible

Abdelhamid

Stayed 3 nights in Jul 2021

10/10 Excellent

Lutfi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Ronnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
The hotel is accessible to almost everything. Easy to and from IST airport via HavaIst. The only issue we had was the wifi inconsistency. Otherwise, hotel is overall all recommended to everyone. Happy to come back again to the same hotel.
Stayed 3 nights in Jun 2021

8/10 Good

said

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 4 nights in Jun 2021

8/10 Good

Reda

Traveled with family
Liked: Cleanliness, staff & service
Very excellent position Very good restaurant and breakfast Nice stuff The voices is high and heard from other rooms
Stayed 4 nights in Dec 2020

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

2/10 Terrible

Sahar

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2020

2/10 Terrible

Mohammd

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from The Hotel Beyaz Saray on Jan 14, 2020
Dear Valued Guest, We greatly appreciate the time you have taken to bring your thoughts to our attention. Please accept my sincere apology for the inconvenience you have experienced during your stay. I have noted all your comments and passed on to the concern managers to look into it and taking corrective action where required. We look forward to welcoming you back in not too distant future. Kind regards

10/10 Excellent

Angus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service.
Staff was very kind and polite. Managed to help us book a cab at 4-5am!! room is cozy and decent!!
Stayed 3 nights in Dec 2019
Response from The Hotel Beyaz Saray on Jan 14, 2020
Dear Mr Angus , Thank you very much for staying at The Hotel Beyaz Saray and for sharing your kind comments with regards to our hotel. We look forward to your many future visits and hope to create memorable moments during your time with us, Best Regards.

10/10 Excellent

hussen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from The Hotel Beyaz Saray on Jan 14, 2020
Dear Mr Hussen , Thank you very much for staying at The Hotel Beyaz Saray and for sharing your kind ratings with regards to our hotel. We look forward to your many future visits and hope to create memorable moments during your time with us, Best Regards.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted a hotel near the Grand Bazaar, this one was just down the road, very convenient.
Stayed 2 nights in Oct 2019
Response from The Hotel Beyaz Saray on Dec 2, 2019
Dear Guest , Thank you for your feedback. The Hotel Beyaz Saray is 3 minutes far away by walking distance. By the way , checking map before your arrival could be better for your next trip. Best Regards.

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019
Response from The Hotel Beyaz Saray on Nov 3, 2019
Thank you for very much for your feedback. We are delighted you had an enjoyable stay, We look forward to welcoming you back the next time you are in istanbul. Kind regards,

8/10 Good

Aharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% ok
Stayed 1 night in Sep 2019
Response from The Hotel Beyaz Saray on Oct 2, 2019
Thank you very much for your feedback, I am glad you had a lovely stay, we will do our best to accommodate for future stays. We hope to see you soon, Kind regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place, I recommended .....................
Stayed 1 night in Sep 2019
Response from The Hotel Beyaz Saray on Nov 21, 2019
Thank you for very much for your feedback. We are delighted you had an enjoyable stay, We look forward to welcoming you back the next time you are in istanbul. Kind regards,

8/10 Good

Miemoona

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from The Hotel Beyaz Saray on Sep 16, 2019
Thank you for very much for your rating. We are delighted you had an enjoyable stay, We look forward to welcoming you back the next time you are in istanbul. Kind regards,

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from THE HOTEL BEYAZ SARAY on Jun 28, 2019
Dear Guest, it was our pleasure hosting you at the The Hotel Beyaz Saray. We appreciate you being our guest and hope to be your first choice every time you visit to Istanbul.

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019
Response from The Hotel Beyaz Saray on May 30, 2019
Dear Guest , it was our pleasure hosting you at the The Hotel Beyaz Saray. We appreciate you being our guest and hope to be your first choice every time you visit to Istanbul.

2/10 Terrible

Verified traveler

Stayed 5 nights in Apr 2019
Response from The Hotel Beyaz Saray on May 30, 2019
Dear Guest , it was our pleasure hosting you at the The Hotel Beyaz Saray. We appreciate you being our guest and hope to be your first choice every time you visit to Istanbul.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in May 2019
Response from THE HOTEL BEYAZ SARAY on Jun 13, 2019
Dear Guest , it was our pleasure hosting you at the The Hotel Beyaz Saray. We appreciate you being our guest and hope to be your first choice every time you visit to Istanbul.

8/10 Good

Iryna

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019
Response from THE HOTEL BEYAZ SARAY on Jun 13, 2019
Dear Iryna , it was our pleasure hosting you at the The Hotel Beyaz Saray. We appreciate you being our guest and hope to be your first choice every time you visit to Istanbul.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Pros: good distance from grand bazaar, blue mosque, etc. Cons: firstly the staff are not very helpful they don’t speak in a professional manner I found myself repeating a lot of things just to get a conversation or my question answered . Secondly,the breakfast is not as they make it out, there is not a variety of selection for breakfast no tea or coffee either, only Turkish teas and coffees available. Thirdly: there are still works going on in the hotel which is not mentioned when booking so there is a lot of disturbance with hammering noises early in the morning. Fourthly: it took 2 whole days for someone to come and fix the shower in our room we booked a superior room which was newly furnished which was lovely but it would’ve been nice to have things in working order. Fifthly: room service was not up to standard, on arrival we didn’t have kettles hangers in cupboards, cupboards were dirty so coats got dusty, once the kettle did arrive cups were left dirty everyday not changed over or rinsed, although we asked them to make our room up in the 6 nights that we were there the bedsheets and covers were not changed. Room service did not even supply or put toilet paper when it had run out calls had to be made and we had to wait a few hours just for toilet paper. Overalll would I go to Istanbul again? Yes Would I visit this hotel again? No...i suggest they improve greatly as the picture that they have displayed is very deceiving.
Stayed 6 nights in Apr 2019
Response from THE HOTEL BEYAZ SARAY on May 11, 2019
Dear Iryna , it was our pleasure hosting you at the The Hotel Beyaz Saray. We appreciate you being our guest and hope to be your first choice every time you visit to Istanbul.

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Amenities
Only thing good with this property is that vey good location one morning I asked for omelette and they said we charged 5 liras and my wife asked for orange which was finished in fruit ball in breakfast and they said if you want orange we charged 5 liras breakfast was very rubbish i paid price was 70 pounds per night it wasn’t cheap and no heating we had to keep asking everyday morning and evening to turn heating on for my room because we had baby with us I would never booked this hotel again and probably complaining to Expedia about my experience and I had to wait 45 minutes to 1 hours after arriving in the afternoon 3.30. To checking with four children and they said it’s normal here
Stayed 3 nights in Apr 2019
Response from THE HOTEL BEYAZ SARAY on May 3, 2019
Dear Guest, Thank you for staying with us and for your review. We do apologize for the inconveniences you experienced during your stay. It is never our intention to disappoint our guests in any way. We hope to have the opportunity of welcoming you back soon. Thank you again for your feedback. Best Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Overall good stay, good hotel, excellent location in the old city, near a tram station. The breakfast is poor.
Stayed 2 nights in Feb 2019
Response from The Hotel Beyaz Saray on Feb 26, 2019
Dear Guest, Thank you for taking the time to rate your stay with us and were very glad to learn you enjoyed the services rendered to you. Thank you again for choosing our hotel for your stay in Istanbul and look forward to welcoming you back soon. Best Regards

10/10 Excellent

Mo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good and helpful staff. Although alot of renovations were taking place...so there was abit of temporary noise. Nevertheless lovely rooms with comfortable beds
Stayed 4 nights in Jan 2019
Response from The Hotel Beyaz Saray on Jan 31, 2019
Thank you for your feedback. Regards

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Location is great beside the metro station, grand bazar and in center of old city. Staff not so welcoming. Rooms relatively small for a 4 star hotel. There was renovation in the hotel at the time of our stay so noises were terrible during the day. Dryer wasnt working well and we couldn’t use the safe also it wasn’t working fine.
Stayed 5 nights in Oct 2018
Response from The Hotel Beyaz Saray on Nov 22, 2018
Thank you for taking time to advise of your recent stay.Your feedback is extremaly valuable to us as we strive to improve with each and every stay.