Good location for a hotel, very near Sultanamet.
Posted Oct 17, 2014
Small rooms but well cleaned everyday. Some guests were a bit noisy during our stay and doors were keep shutting and opening every now and again till past midnight. I just wish people should observe silence after at least 10:30 pm. Most of occupants go out during the day to see many attractions so a bit courtesy is appreciated.
Breakfast is also very well served, but I wish the staff would smile a bit and greet their customers. It Would be really nice if someone says "good morning" and will be replied back.
It would be nice if the "No Smoking" policy will be respected, our room was near the exit stairs and it seems some occupants or staff goes to smoke there, the smell of the smoke comes to our room thru the door gap.
I really like the location of the hotel,thou not really near the main tourist attractions but a walking distance to the tram, metro stations..many surrounding restaurants.
Traffic, a bit chaotic thou, It seems there is no respect given to traffic lights, no enough parking. Noticed drivers just reversing anywhere and everywhere.
Too much cigarette butts on the streets,would have been nice if trash can be used and well provided.. And if staff or customers smokes by the door, the main door should be closed to ensure that other people who are in the lobby specially the children will at least be protected.
Overall, our stay was good..Istanbul is a very beautiful and vibrant city we hope to see it again sometime..
Comment from Hotel Management
Apr 25, 2015 by General Manager, Hotel Management
First of all, we would like to thank you for choosing our hotel during your stay in Istanbul and also sharing your kindest reviews about it here on expedia.com. We want you to know that we really appreciate it.
As Buyuk Keban Hotel, we always care both negative and positive feedback. We want you to know that your review has been discussed on our monthly meeting and necessary actions will be taken based on your review.
Based on your review, we started training for our waiters, took extreme measures towards smoking, also started changing the locks on the doors in order to reduce the noise plus, we removed the chairs located at the hallways in order to avoid other guests to sit, and talk there, which was the primary reason of the noise occurred at night.
We would like to thank you once again for choosing Buyuk Keban Hotel and hope to see you here in the near future.