Well located but not 4 stars by US standards
Posted May 17, 2013
Well located, but not 4 stars by US standards
This is the hotel equivalent of a mirage- it looks really nice, but once you're staying there you notice some blemishes. The location is really great- no complaints there. It's about a 5 minute walk to the Laleli tram stop, and if you really wanted to you can easily walk over to Sultanahmet, which might take you 20-30 minutes depending on your walking speed.
Before booking I read several reviews on TripAdvisor that were largely positive but mentioned several flaws that I figured were just high maintenance Americans griping about something that wasn't perfect. But unfortunately a lot of the complaints were valid. The service level isn't quite up to American standards, certainly not 4 stars. The concierge and front desk are pretty helpful, but their English is limited, so communicating can be a little strained. A person comes and checks the mini bar every day and doesn't knock before coming in. One morning someone knocked at 8:30(!) and started to put their key in the door after maybe a second. Um, one of us was not yet dressed.
The walls are pretty thin, and in our bathroom they clearly didn't go to the ceiling- we could hear everything that was going on next door in their bathroom as if it were on the other side of a door that's ajar.