MY WORST HOTEL EXPERIENCE
Posted Jan 4, 2014 on CheapTickets
First, The picture for the hotel was modified to show a spacious surrounding. The truth is it is a city hotel, in a super noisy small street with buildings all around.
The room was supposed to have one double bed, but their interpretation to double bed was two single beds next to each other, and because the mattress is super cheap, it was very light, once you get close to the center between the two beds, the two mattresses move away and you fell in the gap in between. My best night sleep was when I put the sheets on the floor and slept on the floor.
The staff are unprofessional and uncheerful, they never smile, but they will help you if you if they can.
I booked one room for me and my GF, and as I had to go one night later, we booked the room in her name and I contacted the hotel to pick her up from the airport. they told me how much the shuttle fee is and I agreed. Next day she asked them to go pick me up too. I found my GF waiting for me in the airport and the shuttle was gone. The shuttle driver told her to call him or the hotel so he come back for us. He should have expected that we are tourists staying in Istanbul for two or three nights, we might not have cell phones. I tried to find a paid phone in the airport, or a hot spot to call the shuttle driver, but no one could help me as no one speaks any English. Anyway, I took a taxi and went to the hotel. The receptionist refused to let me go to the room as the room was booked for one person. I expected to charge me 10 or 20 percent extra to let me stay, but he charged me a full price, 100 percent of the room price as If I am renting another room for myself.
At the checkout, I paid the extra person charges and was surprised when I found out that the hotel charged me 4 times for the airport shuttle fee. The catch was they said that price for the shuttle is xx Euros one way, guess what one way means?! It means for the shuttle to drive empty from the hotel to the airport thats one way, and after pick up from the airport to the hotel is one way. Also I had to pay for the second time shuttle fee, however the shuttle driver never showed up.
R.W. New York