Guzelyurt Mah. Haramidere, Kuzey Yanyol, No.5-7 Esenyurt, Istanbul, Istanbul
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
10/10 Excellent
Gamal
Jan 10, 2024
Gamal
Stayed 2 nights in Jan 2024
Response from Bergen Suyuncu on Jan 18, 2024
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
10/10 Excellent
Gamal
Jan 9, 2024
Gamal
Stayed 1 night in Jan 2024
Response from Bergen Suyuncu on Jan 18, 2024
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
It is a nice chain hotel and is located close to the mall. Metrobus and Airport Shuttle are very close to the hotel. The room is clean and everything works. The front desk personnel are friendly and helpful. Outside of the mall, there are good cafes and restaurants to go to.
Youssouf
Stayed 4 nights in Nov 2023
Response from Bergen Suyuncu on Nov 17, 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
Great value for money & very helpful staff.
Their parking is extremely tight for larger cars. Rooms are a bit tiny, but adequate. Meets the requirements.
Anand
Stayed 2 nights in Oct 2023
Response from Bergen Soyuncu on Nov 6, 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
It is close to Marmara Park shopping center and also has easy accessibility to Havaist.
fatemeh
Stayed 3 nights in Aug 2023
Response from Bergen Soyuncu on Sep 20, 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
10/10 Excellent
Sara
Sep 8, 2023
Sara
Stayed 1 night in Sep 2023
Response from Bergen Soyuncu on Sep 11, 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
Everything was very good except the breakfast was not the same, I was in this location in the past but this time I little disappointed payed for two meals but lucky I eating one time the bread was like rock and some other items was left over from the day before.
Ismael
Stayed 2 nights in Sep 2023
Response from Bergen Suyuncu on Oct 28, 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
8/10 Good
Abdualrahman
Aug 24, 2023
Liked: Cleanliness, staff & service
Provide a transportation options to the airport so it will be more convenient to travel
Abdualrahman
Stayed 6 nights in Aug 2023
Response from Bergen Soyuncu on Aug 25, 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
Comfortable, and good value for money, the breakfast could have been better, but overall not too bad.
Mustafa
Stayed 4 nights in Aug 2023
Response from Bergen Soyuncu on Aug 25, 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
The Air condition is so bad we suffered from that so much
YOUSEF
Stayed 5 nights in Aug 2023
Response from Bergen Soyuncu on Aug 9, 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Istanbul Esenyurt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
The staff in general are very nice and helpful and pleasant.
At the breakfast area when a nonpaying guest needs to be informed that their reservation doesn't include breakfast they should be informed discretely with other guest noticing.
Adil
Stayed 7 nights in Jul 2023
Response from Bergen Soyuncu on Aug 9, 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
6/10 Okay
sami
Aug 6, 2023
Was good choice
sami
Stayed 1 night in Jul 2023
Response from Bergen Soyuncu on Aug 9, 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
4/10 Poor
LI
Jul 28, 2023
Disliked: Room comfort
LI
Stayed 6 nights in Jul 2023
Response from Bergen Soyuncu on Jul 29, 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Istanbul Esenyurt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
8/10 Good
HAMEEADH
Jul 24, 2023
HAMEEADH
Stayed 2 nights in Jul 2023
Response from Bergen Soyuncu on Aug 30, 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
10/10 Excellent
abdulrahman
Jul 2, 2023
abdulrahman
Stayed 2 nights in Jun 2023
Response from Bergen Soyuncu on Jul 4, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Istanbul Esenyurt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
10/10 Excellent
fattah
Jun 28, 2023
fattah
Stayed 3 nights in Jun 2023
Response from Bergen Suyuncu on Jul 18, 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
Service was excellent room service was excellent WiFi was perfect
Akbar
Stayed 8 nights in Apr 2023
Response from Bergen Soyuncu on Apr 18, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Istanbul Esenyurt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
10/10 Excellent
SCOTT
Apr 11, 2023
SCOTT
Stayed 1 night in Apr 2023
Response from Bergen Soyuncu on Apr 14, 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Istanbul Esenyurt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
10/10 Excellent
Mohamed
Mar 22, 2023
Mohamed
Stayed 2 nights in Mar 2023
Response from Bergen Soyuncu on Apr 11, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Istanbul Esenyurt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
10/10 Excellent
Nabil
Oct 6, 2022
Nabil
Stayed 1 night in Oct 2022
Response from Emre on Oct 17, 2022
Dear Nabil,Thank you for your good ratingKind regards,Emre Front Office Asst. Supervisor
8/10 Good
Heidar
Sep 23, 2022
Heidar
Stayed 4 nights in Sep 2022
Response from Bergen Suyuncu on Sep 26, 2022
Dear Heidar,Thank you for taking time to review our hotel.Kind Regards
10/10 Excellent
Henry
Sep 20, 2022
Henry
Stayed 1 night in Sep 2022
Response from Bergen Suyuncu on Sep 26, 2022
Dear Henry,Thank you for taking time to review our hotel.Kind Regards
The hotel is very poor quality for the price they charge. Small room with terrible beds, and slowest internet. Not worth it for what they charge.
SHAFIQULLAH
Stayed 1 night in Sep 2022
Response from Bergen Suyuncu on Sep 19, 2022
Dear Guest,Thank you for taking the time to tell us about your experience at the ibis Istanbul Esenyurt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Bergen SuyuncuOtel Müdürüibis Istanbul Esenyurt
I stayed at Ibis Hotel in Beylikduzu for 1 night only.
It is very conveniently located. The metro bus line bus stops are just outside the hotel. Also, it is walking distance to the Marmara Park AVM (shopping mall).
The room was a little on the small side but very clean and comfortable. Staff were helpful.
Farangis
Stayed 1 night in Jul 2022
Response from Bergen Suyuncu on Aug 9, 2022
Dear Farangis,
Thank you for taking time to review our hotel.
Kind Regards
Dear Sade,
Thank you for taking time to review us.
Kind Regards
10/10 Excellent
Attique
Dec 30, 2021
Attique
Stayed 14 nights in Dec 2021
Response from Bergen Suyuncu on Apr 25, 2022
Dear Attique,
Thank you for taking time to review our hotel.
Kind Regards
6/10 Okay
Gabriel
Nov 20, 2021
Liked: Cleanliness
Gabriel
Stayed 3 nights in Nov 2021
Response from Murat Kıran on Nov 22, 2021
Dear Gabriel,
We would like to thank you for taking time to review us.
Kind Regards
6/10 Okay
ELIYAS
Business traveler
Oct 31, 2021
Better somewhere else
Bad Receptionist service no respect never stay again
ELIYAS
Stayed 1 night in Oct 2021
Response from Murat Kıran on Nov 1, 2021
Dear Eliyas; We appreciate for your time to rate your experience with us. We are sorry to see that your experience did not meet your expectations. We will be thankful if you may share with us the missing points via private message. We hope to welcome you in the nearest future. Sincerely Murat Kıran Hotel Manager
Dear Amro,
We are deeply sorry to see that your experience did not meet your expectations. If you give us more feedback about your experience we catch a opportunity to fix our service quality. Kind Regards
Sayın Misafirimiz , ibis Istanbul Esenyurt ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Murat KIRAN Otel Müdürü ibis Hotel Esenyurt
Dear Hisham,
Thank you for taking time to review our hotel.
Kind Regards
2/10 Terrible
Mhd Rafat
Aug 21, 2021
Disliked: Staff & service
Very bad servis
Mhd Rafat
Stayed 1 night in Aug 2021
Response from M.Kiran on Aug 21, 2021
Dear Rafat;
According to the laws in Turkey everybody should provide a valid ID card upon check in. As we are responsible to notify local authorities with guest list without an ID card we can not complete a check in.
Sincerely
Hotel Manager
Stayed for three nights whilst visiting an expo at TUYUP. Excellent location next to a metrobus station. Emre on reception was an excellent host. Highly recommended!
Verified traveler
Stayed 3 nights in Aug 2021
Response from M.Kiran on Aug 21, 2021
Dear Anon;
Thank you for the review, we wish to welcome you back in the nearest future.
Sincerely
Hotel Manager
Response from Murat Kıran - Otel Müdürü on Aug 4, 2021
Dear Ulambayar , Thank you for your stay and your comment about your experience at Ibis Istanbul Esenyurt. We hope to welcome you at your next visit to Istanbul. Sincerely, Murat KIRAN Hotel Manager