Ratings based on 525 Verified Reviews

4.3 out of 5
83% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 13, 2017
Nice hotel , the spa is great, the service is well, there is a Supermarket and a choice of various restaurants nearby, 3 minutes walking distance, also there is an outlet mall "star city " crossing the bridge, like 7 minutes walking . The breakfast was fine but the only thing that bothered me the housekeeping , they start knocking on the door at 8:30am!! There is no public transportation nearby. The hotel provide shuttle bus to the airport .
3 out of 5
by A verified traveler from Dubai

Disappointed

Posted Apr 30, 2017
I arrived at the hotel and everything was good. I got my room key and went to my room which was amazing. The receptionist couldn't speak much English so I had to point out exactly what I wanted. Stressful at times. I ordered room service which was amazing however the porter who delivered my order hung around in the room waiting for a tip. I had no small change on me so I couldn't tip. After he dropped the tray on the table I said thank you but he stood there for about 20 seconds them left. Next I rang reception aski g if they had a european socket adapter for my phone charger. They said yes and would drop one up. They never did. I asked them about an hour later and they told me the same thing. Next morning.... I rang room service for my breakfast which arrived late and cold. Coffee was cold and had no milk or sugar with it. The omelette was cold and still soggy. The fruit was bruised and the bread was rock hard...no butter either. It was like it was picked up the previous day from outside someone's room and given to me. Only positive thing was the cleanliness of the room and the free shuttle bus to the airport. If you could choose any other hotel except this one I would recommend it. Never again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lebanon

Awesome hotel; Great rooms,spa, service & food

Posted Mar 23, 2017
Pros: Room, Spa, breakfast, food service
Cons: English language for staff
I had a very pleasant stay in Gonen Hotel. The only negative point is that staff should talk more in English language facilitating the communication with international clients.
4 out of 5
by A verified traveler

Very good

Posted Mar 15, 2017
Good hotel near to Shopping center. The room.service was on time. I recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from SC

Excellent Stay

Posted Jan 15, 2017
Very close to the airport, excellent for businesses travellers.
1 out of 5
by A verified traveler

Nice location unprofessional hotel crew.

Posted Jan 14, 2017 on Orbitz
AC was broken, they did not come to fix although we asked them so. They did not chamge our room either. The restaurants were closed. The crew at the breakfast service were extremely rude to tourists (I know both Turkish and English).
3 out of 5
by A verified traveler from london

Far from city

Posted Dec 4, 2016
Bed was uncomfortable ,to much noise coming from the windows,
2 out of 5
by A verified traveler

Awful

Posted Dec 2, 2016
Outdated and dirty. Room and hammam were not clean. Also material on floors and walls were harmed. Payed cash and refused to provide receipt.
2 out of 5
by A verified traveler

Posted Oct 7, 2016 on Orbitz
Pros: Clean, i liked also the facility the bar and the pool . The phone in my room not working room no.121
Cons: Reception stuff - the girl talk with Ego and provide no help . Alao i asked for smoker room and she did not give me what i asked for .
5 out of 5
Recommended
for Everyone
by A verified traveler from San francisco

Very nice hotel

Posted Sep 30, 2016
I'm using Gonen hotel for four years. Very comfortable and nice hotel both for family holidays or business trip, in an execellent location Near Ataturk airport. Great variety and high quality of food in the breakfast. The personnel was very kind and helpful.