Not what I booked!
Posted Sep 23, 2014 on Hotels
The room was very small, the bathroom little bigger than a closet, with a shower over a very small base (no curtain or glass). My printed confirmation had a room description ("This room opens to a patio...deep-soaking bathtub...separate dining area.." none of which were there or would have been possible). The DM first tried to make it appear that I had made a mistake, then when he checked the Hotels.com site, advised that a mistake had been made with the translation. The Turkish description was correct. I made it clear that while I understood that 'someone' may have made a mistake, the mistake was not mine, and the hotel has a responsibility to ensure that details online are correct. I asked what sort of refund I could get - he couldn't authorise any (!). I accepted a different room, which I looked at first (it was slightly bigger). Later issues included the cleaning lady not only moving my things, but also deciding to throw some of MY toiletries out (or took them). The Day DM first tried telling me that I must be wrong (about the room cleaner), then that she must have made a mistake. My 2nd request for some refund (based on all the above) was ignored. The building is not a safe place (in the event of any emergency/fire), with no emergency plan posted anywhere & hallway/stairway lights that are (sometimes) activated by movement. I decided to move out on the 4th day to a nearby hotel. "My Home" was one of the worst experiences I have had (and I travel frequently each year).