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Reviews of Orient Express & Spa by Orka Hotels

Orient Express & Spa by Orka Hotels
Hudavendigar Street No: 24, Istanbul, Istanbul

Reviews

8.8

Excellent

Rating 10 - Excellent. 293 out of 563 reviews" "
Rating 8 - Good. 196 out of 563 reviews" "
Rating 6 - Okay. 45 out of 563 reviews" "
Rating 4 - Poor. 14 out of 563 reviews" "
Rating 2 - Terrible. 15 out of 563 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in old town istanbul
Stayed 3 nights in Apr 2024

2/10 Terrible

Dhruv

Pathetic
Stayed 3 nights in Mar 2024

8/10 Good

Cristel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first night they placed us in a room too small for 3 people but it was resolved the next day. Staff very friendly and helpful, location was amazing and spa and pool a plus after walking the whole day!
Stayed 3 nights in Feb 2024

6/10 Okay

Ashkan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

murtza

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aweful aweful aweful
Pictures were deceiving. We booked the family suite. It was tiny. Could barely walk around the bed. The bathroom was so small we had to dress/undress one by one in the extra small bedroom .heat and ac not working despite multiple calls to front desk. Front desk staff do not speak english and know nothing of the area. Breafast buffet was a joke. Do not stay at this hotel.
Stayed 6 nights in Nov 2023

4/10 Poor

Paola R

Stayed 7 nights in Nov 2023

8/10 Good

Syed A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near all the historical places walkable
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in the city center
Very courteous and helpful staff always willing to make your stay comfortable. Breakfast was awesome with a great healthy variety. Most historical places walking distance. City tours arranged by the hotel and picked up from the hotel. English speaking guides who took good care and very informative tour
Stayed 2 nights in Nov 2023

8/10 Good

SAJID

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff i.e Onoor and Caan were very polite and helpful. The room amenities need a bit of improvement though.
Stayed 6 nights in Oct 2023

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Donald

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The area is close to main attractions. Gloria jeans manager was welcoming. The guide supplied by the hotel, Murat, was fabulous. He was extremely knowledgeable and very kind as he stayed with us until the queues had lessened after 6 o’clock so that we could visit the Hagia Sophia and Blue Mosque even though we started at 10 am.
Stayed 4 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grest location and price
Pleasantly surprised! Aftet reading some bad reviews I expected the worst. Yes, this hotel is on a tramline but it is an amazing location! Yes the taxi's cannot drop you out the front but the side streets are literally a 50mtr walk! The staff in reception were very helpful, the breakfast had a good variety, the room was very comfortable and clean, the indoor pool was lovely. In comparison to other hotels it was great value for money. Would definitely recommend based on location, price and comfort 👌
Stayed 4 nights in Sep 2023

2/10 Terrible

khatuna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was very bad and rooms were very small
Stayed 7 nights in Aug 2023

6/10 Okay

Azim

Loved the area! Cleaning staff not very welcoming. Same breakfast everyday, could have used variety, especially with fruit!
Stayed 9 nights in Sep 2023

8/10 Good

Bhim

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Sep 2023

4/10 Poor

Ravi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Location is excellent. Most staff do not acknowledge you by smiling or saying good morning when you go into reception or other areas, including breakfast. One lady at reception was very nice , even offered us complimentary breakfast on arrival. She always smiled . Sonnur at breakfast also always said good morning to guests. The other staff did not make us feel welcomed there. I would not stay there again, despite the lovely location.
Stayed 7 nights in Sep 2023

8/10 Good

M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for your money.... walking distance for most of the attractions... Good brakefast... room was small but mamanged as we were out of the room during day time... staff is really good and helpful....Recommended
Stayed 5 nights in Sep 2023

8/10 Good

Jacinthe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would strongly recommend this hotel
Stayed 4 nights in Sep 2023

8/10 Good

Chiranjeev

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in an excellent location if you want to see all the main tourist things. The restaurant on the roof was the highlight as it has the best service and good food. The downside of this hotel is that the walls are paper thin... you can hear everything in adjacent rooms.
Stayed 3 nights in Jul 2023
Response from Fatih.T on Jul 18, 2023
Dear guest, thank you for your evaluation.best regards

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel on a tram way so be prepared of the rumble passed frequently in the day. You can’t park nor can you get picked up outside. The hotel was clean and met our needs. In US or UK it would be a 2 perhaps 3 star. Breakfast buffet was well presented with loads of choice.
Response from Fatih.T on Jun 15, 2023
Thank you for your review. Have a nice day.Best regards

10/10 Excellent

Hitham

Stayed 3 nights in May 2023
Response from Fatih.T on Jun 15, 2023
Thank you for your review. Have a nice day.Best regards

2/10 Terrible

Toshikazu

Stayed 3 nights in Apr 2023

2/10 Terrible

Ricardo

Stayed 3 nights in Feb 2023
Response from Fatih.T on Apr 1, 2023
Dear Guest,We couldn't understand why you gave 1 rating, sharing your negative experience would help us to improve service.Best Regards

2/10 Terrible

Deqo

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The staff was very disrespectful and not accommodating and charge extra for something that we did not do. Not only did they talk over us but treatment was insane. Wouldn’t recommend anyone I know to stay here!

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Close to all the site’s restaurants and Turkish Delight. The room, bed are comfortable and the staff is very helpful. Highly recommended this hotel.
Stayed 4 nights in Nov 2022

10/10 Excellent

FABIOLA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was amazing had different foods everyday. Staff very helpful and good location.
Stayed 3 nights in Sep 2022

6/10 Okay

Maria

Traveled with group
Disliked: Staff & service, amenities
The room was small, definitely NOT soundproof and the hotel receptionists were bad. They didn’t understand us and couldn’t be understood either. Some facilities were very difficult access, despite it stating they offer these amenities for example the ironing services - we had to wait four days till we were able to iron our clothes. Receptionists would often cut the phone when they couldn’t understand what we were trying to say. Some were impatient and quite rude, not friendly at all. Avoid this hotel. Definitely more of a 3 star hotel. The location was great but taxis cannot enter the road due to the tramlines sooo bare this in mind. ALSO the AC was incredibly noisy.
Stayed 7 nights in Sep 2022

8/10 Good

KHAWAJA JAFFER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could do better with breakfast else all good.
Stayed 4 nights in Aug 2022

2/10 Terrible

Nima

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A band of thieves and liers. The worst experience I had in a hotel. When we arrived they told us they have an electrical issue and they don’t have a room for us. We later found out they lied and they overbooked the hotel. They told is we are going to send you to a better hotel for one night. The “better” hotel was a super small room with NO windows and no space to open our luggages. And since we had a tour in the morning , they told us we have to check out at 4am and bring our luggages to the hotel again. A complete mess. They promised us two free turkish baths to compensate for this, which was another lie and they just told us that to keep us quiet. Also another day, we asked for a transportation to a wedding venue we were going and the transportation never showed up. They told us go get a taxi and …. Anyway, overall, the rooms are bad. The AC does not work. The breakfast is not fresh at all. And the reception staff are not helpful and honest at all. The location is also bad because on that streets there are two train tracks that runs in front of the hotel and they are soooooo loud. And no car can get to the front of the hotel, if you need a taxi. Stay away. There are so much better hotels in the same neighborhood but on a different street and much nicer ones in Karaköy which is not far away at all.
Stayed 5 nights in Aug 2022

10/10 Excellent

Umme

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jun 2022

10/10 Excellent

Fatah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay, a convenient location, pleasant staff. F.E.
Stayed 1 night in Jun 2022

8/10 Good

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about the property except the fact that our AC was clearly not working . We struggled cus of the heat and the fact it was somehow making the room very humid. other than that service was great and the rooms were clean !
Stayed 5 nights in May 2022

4/10 Poor

Emanuele

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Cheap
Overall all the good point was the location very good and central. The cleanliness was quite low standards, found hair in the bed linen and in the bathroom floor tiles and wall, all night long a running water noise in the room, outside the window cleanliness...further more as a disappointment to be added we left the property earlier as a normal checkout not having the chance to get our breakfast, which was paid in full and no one offered us any kind of arrangement whatsoever. Lack of customers service attention.
Stayed 3 nights in Jun 2022

10/10 Excellent

Nataliya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is excellent! The stuff is very friendly. Rooms are comfortable, location -The best. Lady at the reception Aica is very nice person! My Next visit to Istanbul I will stay at orient express only!
Stayed 5 nights in May 2022

8/10 Good

Faisal Azhar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please read all... First night was terrible as our room was in front and due to road work, whole night was uncomfortable. Next day, upon complaint they shifted us to their chain hotel Orka Spa just 3 minutes away. So apart from first night, all was good and complaint immediately taken up. So thumbs up. Breakfast was normal. Both hotels are in reach of every location, Grand bazar, Sultanahmet, Egyptian bazar, Ayasofia, Topkapi Museum, Blue mosque and more. So if we plan again so we will prefer same hotel. Dont try food just in front of the hotel. There are many choices on walking distance and you can have good stakes, chicken and bread filled with cheese/spinach/ minced meet. We loved Hafiz Mustafa sweets. Booked Orient cruise ship dinner. Never give them a big currency note otherwise you will get back fake euro or dollar. Always keep small notes and give money as per bill on the boat. Never buy things from Egyptian bazar as you can get better prices from other places.
Stayed 6 nights in Mar 2022
Response from Guest Relations on Apr 7, 2022
Dear Faisal, Thanks for your nice words about both of our hotels.. The goverment was making construction on tramline when you did the check in at Orient Express hotel Unfortunetly it wasnt on our hand. and it was just the luck it happened while you were here. So we offered you our other hotel.. You stayed there fully. and we are glad to know that you will choose our hotels again for your future visits .. As far as understood you booked a boat cruise.. We are sorry for your experience..From the name you mentioned the company we knew They are the biggest company we dont think they did it on purpose. Probably they take the changes from other people in the boat. You should write on their site about this to warn to help them.and thanks for other advices.. We look forward for your future visits. Best Regards from Orient Express Hotel By Orka.

10/10 Excellent

malcolm

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got back to London after an awesome stay in Istanbul. What made our trip so special was the awesome FOH team at this hotel. The lady on reception was a fountain of knowledge on the local attractions and what to see and even how to get there!!! Lovely room, clean, tidy, picturesque hotel and location. These guys really look after you. Highly recommend!!!
Stayed 2 nights in Feb 2022
Response from Guest Relations on Feb 17, 2022
Dear Malcolm, Thank you so much for your lovely words about our team:) Ayca sends her special regards to you for your comment.. You made all of us truly happy.. We are so glad to know that you were fully satisfied:) We look forward for your future visits . Best Regards from Orient Express & Spa by Orka Hotels

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Guest Relations on Feb 1, 2022
Dear Wei, Thank you so much for your great point. We look forward to host you again in our hotel. Hopefully in near future.

10/10 Excellent

Steve

Liked: Staff & service, amenities, property conditions & facilities
Highly recommended to stay at this hotel, staff so helping & friendly & so clean always shiny! Definitely I’ll stay again there on future!
Stayed 14 nights in Dec 2021
Response from Ayca Cesnigil on Jan 5, 2022
Dear Steve, Thank you so much for your great comment. We are so happy to know that you enjoyed your stay with us and satisfied with everything. We look forward for your future visits. Best Regards from Orient Express & Spa by Orka Hotels

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good stay.
Overall it was a good stay, had some issues with noisy guests in the next room but staff were always willing to help.
Stayed 3 nights in Nov 2021
Response from Ayca Cesnigil on Jan 7, 2022
Thank you so much for your great comment. We are so happy to know that you enjoyed your stay with us and satisfied with everything. We look forward for your future visits. Best Regards from Orient Express & Spa by Orka Hotels

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, tram right outside, we found it easy to move around
Stayed 4 nights in Nov 2021
Response from Ayca Cesnigil on Jan 7, 2022
Thank you so much for your great comment. We are so happy to know that you enjoyed your stay with us and satisfied with everything. We look forward for your future visits. Best Regards from Orient Express & Spa by Orka Hotels

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 5 nights in Nov 2021
Response from Ayca Cesnigil on Jan 7, 2022
Thank you so much for your great comment. We are so happy to know that you enjoyed your stay with us and satisfied with everything. We look forward for your future visits. Best Regards from Orient Express & Spa by Orka Hotels

6/10 Okay

Andrea García

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2021

8/10 Good

Eman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2021

10/10 Excellent

Hisham

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel I would like to thank Cihan and the team at the Orient Express Hotel. I couldn't ask for more with this hotel. The staff were really good and friendly. I travelled with my 4-year-old the staff were always playing with her. They also asked about our plans and made sure we knew how to get to the intended locations. The location of the hotel is perfect walking distance to most attractions, the breakfast was good, the rooms were nice and always tidy. The spa area the pool water was perfect. I will be going back to this hotel on my next trip to Istanbul
Stayed 3 nights in Oct 2021

8/10 Good

ayat

Stayed 9 nights in Oct 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
We have traveled to Istanbul for 4 days. It was good decision to satay on Orient Express.
Stayed 4 nights in Oct 2021

8/10 Good

Saad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2021

6/10 Okay

Leopoldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel located in the an area where the local tram passes. No taxis or shuttles are allowed on street, you need to walk a block or so to get picked up if you are taking taxi or shuttle.
Stayed 8 nights in Oct 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
2 rooms family short break
Arrived at hotel after our flight … told hotel had electrical problems and that we had to be taken to another hotel. So we had to walk to a back street hotel and given rooms which were old, substandard and balconies overlooking rubbish ! This we were told was an upgrade! Which it clearly wasn’t. We walked back and complained and insisted we have the rooms we had reserved…lots of discussions, and time wasted .. about an hour and a half… plus another walk back and forth to the other hotel to get our luggage… we were then given our rooms. This was a short break and we were not happy with wasting our precious time in the city. We also booked this hotel so that the family could enjoy the indoor pool… this was not operational… which was very disappointing. Breakfast was limited… so we ate out. Overall the rooms were clean but small. Location was good. Check and double check that pool is working and that they have the room/s you have booked as the alternative offered is not good enough and the reasons given suspicious… as we were given our rooms eventually and there was no electrical problems throughout our stay!??
Stayed 3 nights in Oct 2021

8/10 Good

Ahmed N.B

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room well cleaned amazing stuff
Stayed 5 nights in Sep 2021
Response from CİHAN on Sep 19, 2021
Dear Ahmed, Thank you for choosing our hotel and sharing your nice review.We hope to welcome you again at our hotel for a next time again. Regards