Breakfast had old mildew tomatoes, that was reused. They were unable to take credit card for payment for bar. The room we were given was a deluxe, but it was loud , noisy close to the street. Ac didnt work properly. Overpriced. Not vip worthy
Comment from Hotel Management
Apr 26, 2016 by Guest Relations, Hotel Management
Hope you are doing well and warm regards from our beloved Istanbul.
We do thank you for taking the time to complete this constructive review regarding your recent stay with us. We are deeply sorry to hear about your unpleasant experience regarding the variety of breakfast and the air conditioner. We would like to take the opportunity to sincerely apologize to you for not living up to your expectations on behalf of the team in relation to the inconveniences you have experienced. As the Ottoman Hotels Group, there is nothing we would pay more attention to than ensuring the excellent guest service but it seems likely that on this occasion we fell short to make it through. At this point, please kindly be assured that all the inconveniences you underlined have been shared with the heads of relevant departments and that this will certainly help us leverage our guest service.
Once again many thanks for your feedback and we hope you will choose us again at some point in the near future in order to see the improvements we will make.
The Team at Ottoman Hotel Park