Great location but old and unclean hotel
Posted Sep 19, 2016
The photos in the website is totally different, the room was not clean, u can see the dust in the corners, the carpet was dirty, no tissues in the toilet!! I was disappointed when i saw the hotel it's totally different than what i saw in the website!! The only advantage of this hotel is the location, it's in Taksim Square and too close to the metro station.
The hotel's shuttle driver was so kind and friendly.. Ramadan was the best person in this whole experience of this hotel!
Comment from Hotel Management
Sep 21, 2016 by Natali K.Boyaciyan Reservation and Guest Relations, Hotel Management
Dear Mr. Ameera,
Thank you for choosing Ottoman Palace for your recent stay in Istanbul.
We are pleased that you have chosen our hotel during your visit to Istanbul and equally dismayed that your stay was less that satisfactory.
We have informed the matter with your management team(please rest assured that we have taken steps to prevent these issues from reoccurring.
Please accept our sincer apologies and we look foward to welcoming you to Ottoman Palace and Istanbul.
Reservation and Guest Relations Supervisor