Ratings based on 302 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Excellent all round

Posted Oct 29, 2016
Location: Very close to metro line and funicular tube. Walking distance to istiklal Street which is filled with restaurants and shops.
Beautiful hotel. The staff all very friendly and helpful. Classy and comfortable rooms. Plus great location, minutes away from public transport.
Comment from Hotel Management
Oct 29, 2016 by mkasdan, Hotel Management
Dear Valuable Guest, Thank you very much for sharing your kind comments regarding your recent stay with us. It was a pleasure to read your lovely review. We truly appreciate your support and look forward to your upcoming visits. Kindest regards, Mehmet Kasdan Duty Manager
5 out of 5
by A verified traveler from London

Will tell my friends about this place.

Posted Sep 30, 2016
Pros: It's a A Palace, with a Boutique Feel. The view of the Waterway & Balconies are Great. The Staff went above & beyond my expectations, very professio
Cons: Compared to local places, prices were too expensive & portions were too small.
Location: It's the best location in the town. They could not improve this if they wanted to.
The ambiance is amazing. It is an elegant, stylish place with a great location. The Staff are warm & helpful.
Comment from Hotel Management
Oct 2, 2016 by mkasdan, Hotel Management
Dear Guest, Thank you very much for your kind and thoughtful review on your recent stay at Pera Palace Hotel.Your detailed feedbacks has been shared with our entire team. We look forward to welcome you on your next trip to Istanbul. Best regards, Mehmet Kasdan Duty Manager
5 out of 5
by A verified traveler

Hübsches Hotel in der Stadt

Posted Aug 22, 2016
Der Aufenthalt im Hotel Pera Palas war sehr angenehm. Sehr nettes Personal. Das Bett war sehr komfortabel. Ich kann das Hotel jeder empfehlen.
Comment from Hotel Management
Aug 24, 2016 by mkasdan, Hotel Management
Dear Valuable Guest, Thank you very much for your kind review regarding your recent stay at Pera Palace Hotel,Jumeirah. We are glad that you had a good time with us. We would like to thank you once more for your elaborate review and do hope to welcome you back in the future. Kind Regards, Mehmet Kasdan Duty Manager
5 out of 5
by A verified traveler

great staff and good location

Posted Aug 9, 2016
Pros: quality of service
Cons: NA
Location: walking distance to all touristic areas,shopping malls...
We had a wonderful stay. This property is comfortable, clean, and is represented by an incredible staff. From all of the individuals at check in, to the concierges, etc. they assisted us with patience and a smile.
Comment from Hotel Management
Aug 10, 2016 by mkasdan, Hotel Management
Dear Valuable Guest, First of all, we would like to thank you for taking time to write your comments regarding your recent stay with us. We are thrilled to read that you had a wonderful stay with us. Thank you very much for acknowledging the personalized service you have received from our team. We hope to see you again very soon. Best Regards, Mehmet Kasdan Duty Manager
5 out of 5
by A verified traveler from Florida

What a Great Hotel!

Posted Jul 22, 2016
Pros: Just about everything!
Cons: Nothing I could think of.
Location: Great location just off Istiklal. Far enough to be quiet but close enough to be a few steps away from the shops and restaurants.
I got caught in Istanbul the night of the failed military coup. From the hotel we could hear gunshots, explosions, helicopter gunships and, after 3 am, F-16 jets screaming just over the roof of the hotel and letting out sonic booms to scare the crowd at nearby Taksim Square. The staff was superbly professional and went way out of their way to be as protective as possible. Despite the turmoil, and not really knowing what was going on, I felt relatively safe and secure and had full confidence I was in the right place. I told my friends that if I had to be stuck in that situation I couldn't think of a better place to be than the Pera Palace. (How's that for a hotel review??)
Comment from Hotel Management
Jul 25, 2016 by mkasdan, Hotel Management
Dear Valuable Guest, Thank you for your most positive feedback. It was a great pleasure to read your wonderful comments regarding your experience during your stay with us as well as appreciating our staff that they handled the situation professionally. Please rest assured that our priority as Pera Palace Hotel Jumeirah family out of our high quality service to ensure the safety of our guests.Be informed that all your thoughtfull&kind commnets has been shared with whole team at the hotel. We are pleased to welcome you in better condition on your next trip to Istanbul. Best regards, Mehmet Kasdan Duty Manager
5 out of 5
by A verified traveler from Sydney

Fabulous hotel

Posted Jul 15, 2016 on Wotif
Cons: Nothing to improve that I can think of
Absolutely wonderful stay, I was here for two days and didn't want to leave. Convenient location with very friendly staffs, who addressed me in my name as soon as I got out of the airport taxi on arrival, everything of the hotel are beautiful with history. and Pera is a nice area with lots of lovely modern restaurants. Will definitely come back.
Comment from Hotel Management
Jul 20, 2016 by mkasdan, Hotel Management
Dear Valuable Guest, We are delighted to recieve your positive and encouraging review. Thank you very much for acknowledging the service level you have encountered and your heartfelt endorsement of our team members has already been shared with them. We are more than delighted to read that you will visit us again and would like to wish you all the best until then. With warmest regards, Mehmet Kasdan Manager on Duty
5 out of 5
by A verified traveler from g

Great choice

Posted Jul 5, 2016
Definitely worth it. Greta rooms, great decor, good location, friendly service. Perfect choice
Comment from Hotel Management
Jul 5, 2016 by mkasdan, Hotel Management
Dear Guest, Thank you very much for your kind review on your recent stay at Pera Palace Hotel,Jumeirah. We hope to welcome back you very soon on your next trip to Istanbul. Best regards, Mehmet Kasdan Front Office
4 out of 5
by A verified traveler from Virginia/Bati Atasehir

A place of beauty & history

Posted Jul 2, 2016
Pros: The atmosphere and obvious pride the staff have. A lot of history occurred here.
Location: A short walk to Taksim. What's "not" to do there!
A unique and historical hotel. You really feel that you are sleeping in a place of note-how many hotels have you been that have had books written in and about them? It is a very short walk to downtown Taksim. The staff are friendly and proud of where they work. Nothing here is inexpensive, but if you are economy-minded you aren't coming here anyway. Very comfortable beds
Comment from Hotel Management
Jul 5, 2016 by mkasdan, Hotel Management
Dear Valuable Guest, Thank you for your delightful review about our property,location and the staff. Your insightful and motivating comments on our hotel is certainly much important. We will always look forward to welcome you many more times at Pera Palace Hotel,Jumeirah. Warm regards, Mehmet Kasdan Front Office
5 out of 5
by Ali Muhammad from Paris

Perfect

Posted Jun 29, 2016 on Hotels
This hotel was just perfect
Comment from Hotel Management
Jun 30, 2016 by Mehmet, Hotel Management
Dear Valuable Guest, Thank you for the review of your recent stay at our hotel. We look forward to welcome back you on your next trip to Istanbul. All the best. Mehmet Kasdan Front Office
3 out of 5
by A verified traveler from 日本

レトロな街中のホテル

Posted Jun 27, 2016
Pros: 歴史を感じさせるたたずまい
Cons: ドアマンを含めたフロントの対応、壊れたエレベータ。ただし、創業時の古いエレベータを展示してあるのはそのままでよい。
Location: 新市街の絶好の場所にある。
35年前、25年前に引き続き3度目の宿泊であった。外観を含め雰囲気は昔のままであったが、部屋の内装は新しく変わっていて普通の部屋となっていたのは残念だった。玄関のドアマンはいつも立っているだけで、何もしていなかった。エレベータは、フロント階から上がるボタンが故障しているらしく、何度利用してもフロント階から上がらなかった。上階からの呼び出しがあるのを待つしかなかった。しかし、下る際は正常に作動した。朝食のビュッフェ料金が異常に高く、利用することはなっかった。
Comment from Hotel Management
Jun 30, 2016 by mkasdan, Hotel Management
Dear Valued Guest, We would like to thank you for sharing your experiences and feedback with us. We truly appreciate you taking the time to write detailed review with positive and negative points. In regards of our service and breakfast we are breaved to hear about your disappointing experience with the price of buffet breakfast, we will definitely follow up with the mentioned points.Also regarding the elevator, we already shared your feedback with related department heads. We hope we will have chance to serve you in a way that will inspire you to think that Pera Palace Hotel Jumeirah is a hotel that truly cares about those who trust us in assuring their travel needs are met. On behalf of the Pera Palace Hotel Jumeirah team thank you for your observations. Kind Regards, Mehmet Kasdan Front Office