Ratings based on 291 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Florida

What a Great Hotel!

Posted Jul 22, 2016
Pros: Just about everything!
Cons: Nothing I could think of.
Location: Great location just off Istiklal. Far enough to be quiet but close enough to be a few steps away from the shops and restaurants.
I got caught in Istanbul the night of the failed military coup. From the hotel we could hear gunshots, explosions, helicopter gunships and, after 3 am, F-16 jets screaming just over the roof of the hotel and letting out sonic booms to scare the crowd at nearby Taksim Square. The staff was superbly professional and went way out of their way to be as protective as possible. Despite the turmoil, and not really knowing what was going on, I felt relatively safe and secure and had full confidence I was in the right place. I told my friends that if I had to be stuck in that situation I couldn't think of a better place to be than the Pera Palace. (How's that for a hotel review??)
Comment from Hotel Management
Jul 25, 2016 by mkasdan, Hotel Management
Dear Valuable Guest, Thank you for your most positive feedback. It was a great pleasure to read your wonderful comments regarding your experience during your stay with us as well as appreciating our staff that they handled the situation professionally. Please rest assured that our priority as Pera Palace Hotel Jumeirah family out of our high quality service to ensure the safety of our guests.Be informed that all your thoughtfull&kind commnets has been shared with whole team at the hotel. We are pleased to welcome you in better condition on your next trip to Istanbul. Best regards, Mehmet Kasdan Duty Manager
5 out of 5
by A verified traveler from g

Great choice

Posted Jul 5, 2016
Definitely worth it. Greta rooms, great decor, good location, friendly service. Perfect choice
Comment from Hotel Management
Jul 5, 2016 by mkasdan, Hotel Management
Dear Guest, Thank you very much for your kind review on your recent stay at Pera Palace Hotel,Jumeirah. We hope to welcome back you very soon on your next trip to Istanbul. Best regards, Mehmet Kasdan Front Office
4 out of 5
by A verified traveler from Virginia/Bati Atasehir

A place of beauty & history

Posted Jul 2, 2016
Pros: The atmosphere and obvious pride the staff have. A lot of history occurred here.
Location: A short walk to Taksim. What's "not" to do there!
A unique and historical hotel. You really feel that you are sleeping in a place of note-how many hotels have you been that have had books written in and about them? It is a very short walk to downtown Taksim. The staff are friendly and proud of where they work. Nothing here is inexpensive, but if you are economy-minded you aren't coming here anyway. Very comfortable beds
Comment from Hotel Management
Jul 5, 2016 by mkasdan, Hotel Management
Dear Valuable Guest, Thank you for your delightful review about our property,location and the staff. Your insightful and motivating comments on our hotel is certainly much important. We will always look forward to welcome you many more times at Pera Palace Hotel,Jumeirah. Warm regards, Mehmet Kasdan Front Office
3 out of 5
by A verified traveler from 日本

レトロな街中のホテル

Posted Jun 27, 2016
Pros: 歴史を感じさせるたたずまい
Cons: ドアマンを含めたフロントの対応、壊れたエレベータ。ただし、創業時の古いエレベータを展示してあるのはそのままでよい。
Location: 新市街の絶好の場所にある。
35年前、25年前に引き続き3度目の宿泊であった。外観を含め雰囲気は昔のままであったが、部屋の内装は新しく変わっていて普通の部屋となっていたのは残念だった。玄関のドアマンはいつも立っているだけで、何もしていなかった。エレベータは、フロント階から上がるボタンが故障しているらしく、何度利用してもフロント階から上がらなかった。上階からの呼び出しがあるのを待つしかなかった。しかし、下る際は正常に作動した。朝食のビュッフェ料金が異常に高く、利用することはなっかった。
Comment from Hotel Management
Jun 30, 2016 by mkasdan, Hotel Management
Dear Valued Guest, We would like to thank you for sharing your experiences and feedback with us. We truly appreciate you taking the time to write detailed review with positive and negative points. In regards of our service and breakfast we are breaved to hear about your disappointing experience with the price of buffet breakfast, we will definitely follow up with the mentioned points.Also regarding the elevator, we already shared your feedback with related department heads. We hope we will have chance to serve you in a way that will inspire you to think that Pera Palace Hotel Jumeirah is a hotel that truly cares about those who trust us in assuring their travel needs are met. On behalf of the Pera Palace Hotel Jumeirah team thank you for your observations. Kind Regards, Mehmet Kasdan Front Office
5 out of 5
by A verified traveler

Nice hotel, good location , Excellent staff

Posted May 28, 2016
Pros: I like the facilities like the sauna, hammam, swimming pool, Jacuzzi, the room furniture, comfortable bed
Cons: breakfast
Location: good near Takseem
I like the facilities like the sauna, hammam, swimming pool, Jacuzzi, breakfast is good but can be better. I highly recommend it, quite and luxury, the staff speak English and were very helpful , i liked dealing with Semih Huni, he has a good customer service.
Comment from Hotel Management
May 30, 2016 by mehmetkasdan, Hotel Management
Dear Valuable Guest, Thank you very much for your kind and positive review. We appreciate for your encouraging and lovely comments regarding our team members , particularly Semih Huni As you have pointed out, we also believe that the staff makes all the difference in any business and we were happy to read that we could reflect how much we love our jobs through our service. We very much look forward to your future visits and wish you all the best, Mehmet Kasdan Front Office
5 out of 5
by A verified traveler from Stockholm

Kanonläge i bra område av Istanbul

Posted May 16, 2016
Fick ett mycket fint rum med balkong och en strålande utsikt över Bosporen och det gamla Istanbul
Comment from Hotel Management
May 18, 2016 by mkasdan, Hotel Management
Dear Guest, Thank you so much for your kind review regarding your recent stay with us. We hope to welcome back you very soon. Best reards, Mehmet Kasdan Front Office
5 out of 5
by A verified traveler

The finest hotel in Istanbul.

Posted May 7, 2016
The staff and the service they provided was excellent. The hotel has charm and is an icon that lives up to its reputation.
Comment from Hotel Management
May 11, 2016 by Mehmet Kasdan, Hotel Management
Dear Valuable Guest, Thank you very much for your kind review regarding your recent stay at our hotel. We hope to welcome back you soon for your next visit to Istanbul. Best regards, Mehmet Kasdan Front Office
5 out of 5
by A verified traveler from jp

One of best in Istanbul except for bath.

Posted Apr 17, 2016
Price and service balance definitely best. But water always come of orange! Much rust in bathtub!
Comment from Hotel Management
Apr 22, 2016 by mehmet kasdan, Hotel Management
Dear Valued Guest, Thank you very much for your kind feedback regarding your recent stay with us. Please rest assured that all the pointed incidents (like orange colour water and rusty bathtub) are duly noted and we will promptly look into the problems you underlined. We very much appreciate your comments as such feedback give us the opportunity to recognize the areas that need improvement on our side. With hopes to welcoming you back to Pera Palace Hotel,Jumeirah very soon. Kind regards, Pera Palace Hotel,Jumeirah Management Team.
5 out of 5
by A verified traveler from Zurich

A real gem - a beautifully refurbished hotel

Posted Apr 11, 2016
Pros: Everything
Cons: Very little......maybe more than just BBC News 24 channel if I am being really picky.
Location: Very close to Taksim Square (2 minute walk but you hear nothing) so perfect for everything.
Great from the beginning to end - wonderful hotel, staff and a perfect place to base yourself in Istanbul.
Comment from Hotel Management
Apr 14, 2016 by Mehmet Kasdan, Hotel Management
Dear Guest, Thank you very much for taking the time to share your invaluable feedback with us.We were very happy to read that you have enjoyed your stay. We very much appreciate your positive feedback regarding our staff and the location. We would like to thank you once more for your elaborate review and do hope to welcome you back in the future Kindest regards, Pera Palace Hotel,Jumeirah Management.
5 out of 5
by A verified traveler

Posted Apr 10, 2016 on Hotels
Comment from Hotel Management
Jun 18, 2016
Dear Guest, Thank you very much for taking time to share your experience with us. We certainly look forward to welcoming you back many more times at your home away from home. All the best, Pera Palace Hotel,Jumeirah Management