Front of property

Reviews of Prestige Hotel Old City

3 out of 5
Prestige Hotel Old City
Koska Caddesi No: 6 Laleli, Istanbul, Fatih

Reviews

7.2

Good

Rating 10 - Excellent. 30 out of 128 reviews" "
Rating 8 - Good. 46 out of 128 reviews" "
Rating 6 - Okay. 27 out of 128 reviews" "
Rating 4 - Poor. 12 out of 128 reviews" "
Rating 2 - Terrible. 13 out of 128 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at breakfast time was amazing ~ Ahmet ~ Head Waiter was very kind and caring. I had my two grandchildren with me who loved the pancakes °•☆▪︎.... x The hotel was very clean and the rooms were spotless. The cleaners were polite. I would recommend this hotel its close to everything
Stayed 4 nights in Jul 2023
Response from Sefa Adiguzel on Aug 3, 2023
Dear Jennifer,Thank you very much for choosing Prestige Hotel Istanbul during your visit to Istanbul and for sharing your experience on EXPEDIA. We are happy to read that you had a pleasant stay with us.Such comments motivate us more than anything else and show that we are on the right track.Of course, there are points that we need to improve, we are all working on them.I hope you will come back and visit us soon...Best Regards,Prestige Hotel Old City ISTANBUL

2/10 Terrible

louqmane

Stayed 1 night in Jul 2023
Response from Sefa Adiguzel on Jul 24, 2023
Dear Guest,Thank you for your valuable comments; and we apologize for the inconvenience caused.We are very sorry to hear that you were not satisfied with your stay.You can be sure that your feedback is shared with the relevant department managers so that similar problems are not repeated.We hope to have the opportunity to welcome you again soon.Kind regards.Prestige Hotel Old City ISTANBUL

8/10 Good

Jasmin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No coffee and tea in rooms and no air conditioning.
Stayed 7 nights in May 2023
Response from Sefa Adıgüzel on May 22, 2023
Dear Jasmine,Thank you for taking the time to share your Prestige Hotel Istanbul experience.Thank you for your valuable comments and we are sorry to see that we were not able to make you comfortable in general. Please accept our sincere apologies for any inconvenience and ensure that we take the necessary measures to prevent similar issues from recurring. Our rooms have central air conditioning and SPLIT air conditioning. We help our guests according to their wishes. Our tea and coffee is free of charge in the lobby between 16:00 and 17:00. In addition, if our guests request from ROOM SERVICE for a fee, we offer shuttle service to their rooms.We look forward to the opportunity to welcome you back soon, demonstrate our usual high standards of service and service, and make your next visit a memorable one for the right reasons.Kind regards,Prestige Hotel Old City ISTANBUL

10/10 Excellent

Mai

Stayed 4 nights in Dec 2022
Response from Sefa A. on Jan 2, 2023
Dear Mai Masuod ,Thank you for staying with us at Prestige Hotel Istanbul and taking the time to rate us.We look forward to welcoming you back to Prestige Hotel Istanbul in the near future.Sincerely RegardsPrestige Hotel Old City ISTANBUL

10/10 Excellent

FIMA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every time when i'm coming to Istanbul ,i stay in this hotel.Wonderful and helpful personal,all of them.
Stayed 4 nights in Nov 2022
Response from Online Sales and Marketing on Nov 23, 2022
Dear Fima,Thank you very much for choosing Prestige Hotel Istanbul during your visit to Istanbul and for sharing your experience on EXPEDIA.com. We are happy to read that you had a pleasant stay with us.Such comments motivate us more than anything else and show that we are on the right track.Of course, there are points that we need to improve, we are all working on them.I hope you will come back and visit us soon...Best Regards,Prestige Hotel Old City ISTANBUL

8/10 Good

Ali, Baabda

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Sep 2022
Response from Sefa Adiguzel on Oct 5, 2022
Dear Ali,Thank you for staying with us at Prestige Hotel Istanbul and taking the time to rate us.We can only hope that we will have the opportunity to welcome you back soon, during which we will have the chance to offer you our improved service, quality and Turkish hospitality.Sincerely RegardsPrestige Hotel Old City ISTANBUL

8/10 Good

Nabeel

Stayed 4 nights in Sep 2022
Response from Sefa Adiguzel on Sep 26, 2022
Dear Nabeel,Thank you for staying with us at Prestige Hotel Istanbul and taking the time to rate us.We look forward to welcoming you back to Prestige Hotel Istanbul in the near future.Sincerely RegardsPrestige Hotel Old City ISTANBUL

2/10 Terrible

MIE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad
Stayed 5 nights in Jul 2022
Response from Sefa Adiguzel on Aug 8, 2022
Dear Mie Jaber, We appreciate your valuable comments; and we apologize for the inconvenience. We are very sorry to hear that you were not satisfied with your stay. You can be sure that your feedbacks have been shared with respective department heads in order to prevent similar issues from reoccurring. We can only hope that we will have the opportunity to welcome you back soon, during which we will have the chance to offer you our improved service, quality and Turkish hospitality. Best regards,

8/10 Good

Mohamad

Stayed 1 night in Apr 2022
Response from Sefa Adiguzel on May 5, 2022
Dear Mohamad, Thank you for staying with us at Prestige Hotel Istanbul and taking the time to rate us. We look forward to welcoming you back to Prestige Hotel Istanbul in the near future. Sincerely Regards Prestige Hotel Old City | ISTANBUL

10/10 Excellent

Bernardo

Stayed 5 nights in Feb 2022
Response from Online Sales and Marketing on Feb 15, 2022
Dear Guest, Thank you for staying with us at Prestige Hotel Istanbul and taking the time to rate us. We look forward to welcoming you back to Prestige Hotel Istanbul in the near future. Sincerely Regards Prestige Hotel Old City | ISTANBUL

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a decent stay in general
Stayed 2 nights in Jan 2022
Response from Reservation Departmant on Jan 17, 2022
Dear Guest, Thank you very much for choosing Prestige Hotel Istanbul during your visit to Istanbul and for sharing your experience at Hotels.com. I'm happy to read that you had an enjoyable stay with us. Such comments motivates us more than anything and shows us we are on the right path. Of course we have some points to improve, we are all working on these. I hope you come back and visit us very soon... Kind Regadrs, Prestige Hotel Old City | ISTANBUL

10/10 Excellent

Mariano

Stayed 5 nights in Aug 2021

6/10 Okay

bassam

Traveled with family
Stayed 6 nights in Aug 2021
Response from Prestige Hotel on Aug 31, 2021
Thank you for your review. hope we can make everything better for your pleasure next time.

10/10 Excellent

Mohamed

Stayed 2 nights in Aug 2021
Response from Online Sales and Marketing Departmant on Oct 2, 2021
Dear Mohamed, Thank you for staying at our hotel and for your rating. Looking forward to welcome you again at Prestige Hotel Istanbul in the near future. Best Regards, Prestige Hotel Old City | Istanbul

2/10 Terrible

ANIL

Stayed 1 night in May 2021
Response from Sales Departmant on May 31, 2021
Dear Guest, We appreciate your valuable comments; and we apologize for the inconvenience. We are very sorry to hear that you were not satisfied with your stay. You can be sure that your feedbacks have been shared with respective department heads in order to prevent similar issues from reoccurring. We can only hope that we will have the opportunity to welcome you back soon, during which we will have the chance to offer you our improved service, quality and Turkish hospitality. Best regards,

8/10 Good

Hidra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The Hotels is amazing and it’s on lovely place I mean the location is very close to city centre, restaurants and shops ets. The hotel staff are very friendly and helpful.
Stayed 2 nights in Dec 2019
Response from Sales Departmant on Dec 19, 2019
Dear Valued Guest, First of all, we would like to thank you for taking the time to write to us regarding your experience at the Prestige Hotel. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Kind Regards,

10/10 Excellent

Patricia, Lebanon

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location Helpful stuff Very good breakfast
Stayed 4 nights in Sep 2019
Response from Sefa Adıgüzel on Oct 3, 2019
Dear Guest, Thank you for staying with us at Prestige Hotel Istanbul. We appreciate your time and your review on Expedia. Guest comfort and satisfaction is a very important concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations.Rest assured that your feedback was addressed to our Executive team and we are working very hard to take immediate precautions to make sure all of our guests are very happy. Looking forward to welcome you again at Prestige Hotel Istanbul in the near future. Best Regards, Sales Deparmant

8/10 Good

Babak

Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2019
Response from Sales Dırector on Jul 7, 2019
Thank you so much for your revıew, Hope to see you soon :)

8/10 Good

Ahmed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, clean and quite all the time, breakfast was very good and Staff was helpful specially when I lost my suite case locker's key they helped me to break the locker. All in all I would difenetly stay again.
Stayed 7 nights in Apr 2019
Response from Sales Manager on May 1, 2019
Dear Guest, Thank you for staying with us at Pristige Hotel Istanbul. Guest comfort and satisfaction is a very important concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations.Rest assured that your feedback was addressed to our Executive team and we are working very hard to take immediate precautions to make sure all of our guests are very happy. Looking forward to welcome you again at Pristige Hotel Istanbul in the near future. Best Regards

8/10 Good

wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Staff at reception were helpful and took our luggage to the room.Room was clean and comfortable with aircon.WiFi was good.Plenty of choices at the buffet breakfast.Good service by staff overall.Hotel is in a clothing district and there are few eating places in area.Would stay here again
Stayed 1 night in Oct 2018
Response from Online Sales Reservation Department on Nov 1, 2018
Dear guest, Warm greetings from istanbul, Thank you for your comments. Sincerely yours.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall pleasing experience
The overall experience was pleasant, the hotel has w good location with easy access to main streets and public transportation. Although the air conditioning and temperature control need to be improved, the rooms are cozy and clean.
Stayed 3 nights in May 2018
Response from Prestige Hotel on May 15, 2018
Dear our guest. Warm greetings from Istanbul. Thank you for your review and the points you have given us. We look forward to welcome you again. Sincerely yours.

8/10 Good

Yamen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017
Dear our guest. Warm greetings from Istanbul. Thank you for your lovely reviews on the Website. Those kind of revievs make us confident and focused on our job. We look forward to welcome you again. Sincerely yours

6/10 Okay

Tatiana, Beirut

Liked: Cleanliness, staff & service
The room was very small.
Well it is close to the shopping center area. This makes shopping easy especially to people who are there for business.

8/10 Good

Ahmed m. o., Egypt

Liked: Cleanliness, property conditions & facilities
I enjoyed my stay there totally nice hotel
Nice hotel , very good location , near tram station , service not bad , something wrong with the staff not friendly and very good hot breakfast with a very nice omlet( egg )and waffle maker.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good staff and very good for business .very Clean

6/10 Okay

Charles L, Portland, OR

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Clean, Convenient, Small
The hotel was only 1/2 mile from the Askaray Metro Station. I walked to the hotel and found it straight away. It is also located only 1 mile walking distance from the Blue Mosque. Plenty of shops, cafes, and attractions along the way, including a Starbucks. The hotel was in great condition and very clean but my room was extremely small, less than 3 feet clearance on two sides of the bed while the other two sides were tucked against the wall. The mattress was very hard an uncomfortable. The TV had over 800 channels and only about ten were in English. You can't walk around and tour all day, at least not at 53 years of age, so it would be nice to have more English TV options. The Wife worked well at times, and not so well at others. The staff spoke very good English and were very helpful.

6/10 Okay

Nicole, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The people were friendly. The room was clean. It just would have been nice if they had given us the room we booked. We booked a double and got two singles.

2/10 Terrible

wise reaveler

Disliked: Cleanliness, staff & service, room comfort
horrible trip
Never go to this hotel. Horrible service. No A/C. Dirty. Thiefs.

6/10 Okay

Tatiana, Beirut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Prestige
I have visited several hotels and Prestige Hotel is a nice hotel the staff is friendly... It in the middle of shopping center. You can walk along to sultan ahmed and the Grand Bazar. Metro station is few steps away.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

ian, new york city

Liked: Cleanliness, room comfort
Disliked: Staff & service
lovely location
the hotel was great.my room was having some kind of construction done to it and a maintenance man had to come and fix some power outlets. the night staff how ever was very very rude and unpleasant. when i left my room at about 3am with my camera a man ran outside and demanded i return to the hotel and tell him what room i was in and who i was i REFUSED. then upon my return to the hotel a similar situation ensued both times me refusing on the principles of since i dont look like your NORMAL guest you choose to harass me. NO I DONT THINK SO.

10/10 Excellent

Joseph, Atlanta, GA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Prestige is excellent - highly recommend it
The location is perfect, the personnel is delightful, courteous, professional, helpful, and very sweet and friendly. We were so close to everything, even from the airport to the hotel it was only 20 minutes and a great ride in the subway and tram. I do special recommend this hotel to everybody who is not picky and who is down to earth and also people who are experienced travelers not demanding first class service. Turkey is a very technological advance country, especially here in istambul and in this hotel. we had great free WI-Fi internet, great TV stations from all over the world in any language you want to hear, and the showers were superb with lots of hot water and nice towels.The maid cleaned our room every day and did a superb job. My ADVICE TO YOU ALL WHO WANT TO COME OVER TO ISTAMBUL, is NOT to bring any clothes at all. You come here to shop because Turkey has the best and inexpensive first quality cashmere dresses, coats, shorts, pants and real leather shoes for one third the price of the USA. I really love this place and this hotel made me feel very welcome, everybody wanted to do something for me. Breakfast was good too, but if you want to eat variety you can go outside and pay. Their breakfast is a good value for your money.

6/10 Okay

macrho

Liked: Cleanliness, staff & service
Well-intentioned not bad
Problem with wifi two nights; a little cold; rooms are small but ok; neighborhood is so-so at night; but easy tram and leisurely walk to main areas of city. Staff eager to please but more Russia than anglophone oriented. Breakfast buffet rather filling and varied, though juices were very industrial tasting. Laundry service high priced (as expected) but overdid chemicals, beware.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Good location
Good location. Clean room. Air con could be better though in room. Close to sultanamhet

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Rajesh Darbari, New Delhi,India

Liked: Staff & service, room comfort
unattractive deal
It was not connected by train from airport other than taxi which was very expesive.Had no restaurant for eating in afternoon or evening.

8/10 Good

rosana, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfec tour to Istanbul
i had a good welcome from staff breakfast perfect Single room realy good and cleaning as well

2/10 Terrible

Liz, Manchester UK

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not much prestige at the Prestige hotel Istanbul
The street outside the hotel was having major reconstruction work. Had to walk over sand, mud and rubble avoiding mechanical diggers to reach the hotel entrance. Taxi couldn't get anywhere near. The entrance lobby was dowdy, dark and in need of refurbishment and redecoration. The dining room needed demolishing and rebuilding more substantially - the roof was corrugated plastic. The swimming pool on the roof garden was like a large plastic paddling pool surrounded by an arrangement of false grass and a few pots of flowers. All in all, lucky we had a sense of humour.

8/10 Good

anonymous girl, Edinburgh, City of Edinburgh, UK

Liked: Cleanliness, staff & service, room comfort
value for money
not so good points: the street in front of the hotel is being made up, so is a building site really. also, even though the hotel is non-smoking, the room had a faint smell of smoke still. good points: clean. nice clean bathroom with plenty hot water. room/beds made up daily. very very friendly staff. only 2mins walk from nearest tram station. ok breakfast. overall: good value for money (booked as expedia secret hotel). don't be put off by negative reviews

8/10 Good

Julie, wiltshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and a hotel on the up
We stayed here for 2 nights in April 2012. The best thing bar far are the excellent staff: extremely pleasant, welcoming and helpful. A good number of them speak English. The bathroom in our room was clearly recently modernised with high quality fixtures and fitttings. It was clear that improvements and updates were ongoing at the hotel. There is a good choice of breakfast foods. Overall we were happy with our stay here.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
pooring hotel
this hotel is the worst hotel in istanbul. staff know nothing. they are unhelpful. they look for money only and the quaqlity is really pooring. hotel is not comfortable at all. rooms are uncleaned and small. beds are uncleaned and small. mini bar is very expensive comparing to the hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Experience
We got two connecting rooms for a family of 4 though we had booked a family room. The extra bathrrom was a bonus. The hotel rooms were priced well. About 15 minute walk to the old city landmarks eg Blue Mosque, Topkapi palace, Santa Sofia etc. Tram Station and busstops were at the street corner. Great breakfast.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
suks hotel
2 star maximum

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Bad
Receptions staff was very rude they should change staff and it's not four star it's 2 star hotel

6/10 Okay

Richard, London, UK

Liked: Cleanliness
Prestige - just about.
The room was absolutely fine. Not exciting, but all there. The breakfast was mediocre. Juices were undrinkable, and the variety of breads all a bit on the hard side.

10/10 Excellent

Brian, Glen Burnie,MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Good hotel in a bit iffy neighborhood. very close to tram station and sites of interest. Hotel was clean, noisy neighbors, and bad tv reception.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very acceptable for all including location, personel, accomdations, meals, assistance.

6/10 Okay

Verified traveler

Liked: Cleanliness
Check your reservation
Overall the hotel was clean and the service was good. When I first checked in, I was given a single room, I had to go back and review my reservation that said double room. Only then did they change my room. When they talk about a pool, it is little more then a large bathtub. It was conviently located, only 20 minutes from the blue mosque, and there is a tram stop close by.