Ratings based on 88 Verified Reviews

4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good. Would revisit.

Posted Sep 3, 2016
Hotel was clean, modern and staff friendly. Only issue was that bathroom shower door leaked but after enquiries with other guests this was apparently a one-off. Good Turkish/continental breakfast and friendly staff. Would recommend.
Comment from Hotel Management
Sep 10, 2016 by ulustan muhluoglu, Hotel Management
Dear Guest, We thank you for your high appreciation about our unique hotel as well as quality of cleanliness of the room and services. My teams are all working hard to provide you best service and your appreciations will improve their motivations. We’ll be addressing your concern to take corrective actions related with your advice about the shower.. I hope that we can welcome you back in our hotel on your next trip to Istanbul as well. Best Regards Ulustan Muhluoğlu General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ont

Nice hotel in bustling commercial area

Posted May 10, 2016
Pros: Simple, clean, central location
We stayed here for a week. If you want to be in the heart of a bustling commercial street, this is it. Even though Istiklal Street is pedestrianized for most of the day, the hotel is close to public transit, and a short downhill walk to taxis near the five-star Pera Palace Hotel.
Comment from Hotel Management
May 26, 2016 by ozgur.zulfikar@richmondint.com.tr, Hotel Management
Dear Guest, We would like to thank you for your review about your Richmond Hotel experience. Mentioning the location of our hotel is highly appreciated; not only being at the center of city for shopping but also being located at the middle of restaurants, entertainment district, our guests have the advantage of great alternatives for their spare time. Positive reviews like yours will always serve as an added motivation to the entire team to maintain the highest level of service at all the times to all our guests. All of us look forward to welcoming you back when you visit this wonderful city again! Best Regards Ulustan Muhluoğlu General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham u.k

Perfect location, ideal for family and business

Posted Dec 17, 2015
Pros: Location, Clean room, clean bathroom
Cons: HOTEL STAFF, they were not very friendly at all, hardly smiled or even acknowledged, and struggled to get a hello.
Location: on Istiklal street, no need to say anymore, 15 mins taxi or 20 mins public transport over the water to all the major tourist sites.e.g blue mosque etc
Stayed for 3 nights and extended for another 3 night, it is the only hotel situated on the famous Istiklal street. in between the Galata tower (5 mins walk) and taksim square (10 mins walk). Very clean hotel, excellent room and even though the very vibrant and noisey istiklal street below, I never heard a single sound even though I was on the first floor. Hotel wasnt extremely busy (mid December) so didnt really talk to or meet any travelers. Breakfast was average to good for a four star. Although I did expect live chef for breakfast. Biggest and Only downside was the staff were not very welcoming at all. struggled to get a hello out of them which you dont expect for a hotel.
Comment from Hotel Management
Jan 26, 2016 by ozgur.zulfikar@richmondint.com.tr, Hotel Management
Dear Guest, Thank you for taking the time to write a review about your stay at Richmond İstanbul The location of our hotel definitely gives us a competitive advantage and our guests are pleased with the amazing view of the Bosporus from the rooms and a second to walk the wide range of cafes, restaurants and shops at the Istiklal Street. I want to thank you for your comment about our location and well equipped furnished rooms. I want to underline that your all comments are extremely important to assist us in evaluating how we can better serve valued guests like you, and in identifying those areas where additional efforts should be directed. We’ll be addressing your concern to take corrective actions related with welcoming and direct services. I hope that we can welcome you back in our hotel on your next trip to Istanbul as well. Best Regards Ulustan Muhluoğlu General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and excellent rooms.

Posted Oct 1, 2015
This is a great hotel in the heart of the action on Istiklal St. Great rooms, excellent breakfast and helpful staff.
Comment from Hotel Management
Oct 20, 2015 by ozgur.zulfikar@richmondint.com.tr, Hotel Management
Dear Guest,Thank you for taking time to get in touch with us to share your recent experience in Richmond Istanbul.It was a real pleasure to read that you enjoyed your stay at Richmond İstanbul. Your feedbacks and comments are highly appreciated Best Regards Ulustan Muhluoğlu General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Faridabad India

Location

Posted Jul 11, 2015
Pros: Location
Hotel was a bit difficult to find initially but was very centrally located on Istiklal Street.
Comment from Hotel Management
Aug 14, 2015 by ozgur.zulfikar@richmondint.com.tr, Hotel Management
Dear Guest, Thank you for taking time to get in touch with us to share your recent experience in Richmond Istanbul. We greatly appreciate all comments made by our guests to achieve the highest quality standards. Thank you for choosing Richmond Istanbul, and we are looking forward to welcoming you again in the very near future. Best Regards Ulustan Muhluoğlu General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Posted May 11, 2015
Nice, clean, central location. No car/taxi access to the front door but to a short walk of only 50 meters; staff will help drag your luggage if you ask. Breakfast is simple; good but could be richer. Ask for a backside room to avoid the noise of busy street until late hours. I stayed at a backside room and it was silent, overviewing a garden. I recommend floor 4 and upper for a partial seaview.
Comment from Hotel Management
May 23, 2015 by ozgur.zulfikar@richmondint.com.tr, Hotel Management
Dear Guest, First of all we would like to express our sincere thanks for having chosen our hotel for your holiday and having a time to share your special comments with us. Your feedbacks and comments are highly appreciated. Thank you again for your kind comment and advise for our restaurant and the unique location of the hotel , just as you have mentioned that we are perfectly located in the heart of Istanbul, which allows our guests to make the best of their time here. We look forward to the pleasure of welcoming and serving you again at Richmond hotel Istanbul. Best Regards Ulustan Muhluoğlu General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Beirut

Great hotel, excellent location

Posted Apr 21, 2015
I stayed in Richmond for 5 days. It was an amazing experience. Great location right on Istiklal street. Very nice staff. Very clean. I would definetly stay at Richmond for my next visit.
Comment from Hotel Management
Apr 24, 2015 by ozgur.zulfikar@richmondint.com.tr, Hotel Management
Dear Guest, Thank you for taking time to get in touch with us to share your recent experience in Richmond Istanbul. We thank you also for your high appreciation and we are very glad to know that you have had a pleasant and enjoyable stay with us. It was a real pleasure to read that you enjoyed our rooms, excellent location. We hope that nice memories from your vacations in Turkey will help you to get over the common daily stress. Thank you for choosing Richmond Istanbul, and we are looking forward to welcoming you again in the very near future. Best Regards Ulustan Muhluoğlu General Manager
5 out of 5
Recommended
for Families
by A verified traveler from Thailand

Great Value hotel in excellent location

Posted Jan 8, 2015
Pros: Location / staff and value
Cons: Breakfast needs more variety
Location: Lots of shopping and food on walking street, small mall is located 10 minutes away. Metro is 3 minutes walk. Local nightlife located 5 minutes walk.
The Hotel is excellent and one of the few that accommodates 3 people with 3 single beds as great value. The locations is fantastic and the staff are very friendly and helpful with any information you may need, especially with transportation around the city giving you options. The hotel is also near the Metro station giving you access to malls, tourist attractions and more. It is located on a shopping/walking street and has tons of local restaurants to choose from. I would definitely stay again.
Comment from Hotel Management
Jul 18, 2015 by Hotel Management, Hotel Management
Dear Guest, I would like to thank you very much on behalf of Richmond İstanbul team for staying at our hotel and sharing your experiences with us. We highly appreciate the feedbacks received from our guest since our aim is to provide a memorable stay and improve our services if needed. The location of our hotel definitely gives us a competitive advantage and our guests are pleased with the amazing view of the Bosporus from the rooms and a second to walk the wide range of cafes, restaurants and shops at the İstiklal Street. We are truly glad and honored to hear that property itself as well as the team was making sure that you felt at home and cared during your stay. Positive reviews like yours will always serve as an added motivation to the entire team to maintain the highest level of service at all the times to all our guests. For your next trip except the local restaurant and shopping areas I personally want to advise ‘to try our PeyDerPey restaurant which has a fabulous Bosphorus view’ ‘to explore and feel the historic atmosphere of the Pera Museum and Galata Mevlevi Ensemble which is located near to Richmond Istanbul as well. ’ We are much honored to have you as our guest & wish you and your family all the best for the New Year on behalf of our team. Best Regards Ulustan Muhluoğlu General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Tashkent, Uzbekistan

Nice hotel with location in a very popular area.

Posted Nov 24, 2014
I like the location of the hotel. It is located on the "The broadway" of Istanbul. Nice place for shopping and trying multicultural meals.
Comment from Hotel Management
Jun 6, 2015 by Hotel Management, Hotel Management
Dear Guest, Thank you for taking time to get in touch with us to share your recent experience in Richmond Istanbul. It was a real pleasure to read that you enjoyed your stay at Richmond İstanbul. Your feedbacks and comments are highly appreciated. We are looking forward to welcoming you again in the very near future. Best Regards Ulustan Muhluoğlu General Manager
2 out of 5
by A verified traveler

Bosphorus? What Bosphorus?

Posted Aug 10, 2014
Pros: Position - it is on the smart (unpronounceable) shopping street up to Taksim.
Cons: Just cheer up and make us feel welcome. I know it was Ramadan but the business is still hospitality.
Location: You can walk across the bridge for the Blue Mosque and Topkapi and then back for the restaurants in the evening.
The picture they often use to give the impression that the Richmond overlooks the Bosphorus is from a restaurant which was closed and deserted when we were there. We were disappointed to find that our "superior" room in fact faced the back of a derelict building; when we queried this we were told that only 4 rooms had Bosphorus views and we have subsequently realised that "superior" is the lowest room classification. Well, I suppose English isn't there first language... You CAN see the Bosphorus from the breakfast room but the view is mostly obscured by the building extension which houses the locked up restaurant with the view. And the breakfast itself? Well, in a city where you can get lovely fresh orange juice on every corner for a few pence, the Richmond offers only unpleasant tasting squash; instead of fresh fruit you get tinned stuff; and instead of cold meat you get cheap sausage. Marmalade was nice though and so was the bread. Reception staff were grumpy, reluctant to help with a problem printing my boarding pass, and were more interested in their phones than serving us drinks in the afternoon. However, the people who looked after our room were all lovely, and should be an example to their miserable bosses.
Comment from Hotel Management
Feb 14, 2015 by Hotel Management, Hotel Management
Dear Guest, We would like thank you for your comments, which are extremely important to assist us in evaluating how we can better serve valued guests and in identifying concerning areas where additional efforts should be directed. We would like to start with apologizing misunderstandings that you have faced in our hotel. We are a part of Richmond International Group hotels and guest satisfaction is one of the most important brand core values. We looked over your comments at the above. We believe that there was a misunderstanding with our room types and the photographs too. Our Superior rooms are land and street view rooms and there is a special supplement for Bosporus View rooms. After your comments, in order to avoid any future misguidance we have checked our information on all online channels with photographs and we have not detected any misinformation or guidance about our rooms. I want to thank you for your comment about the comments of our roommate. On the other hand, we will be addressing your concern to take corrective actions related with the variety of breakfast and the concierge services. As a result I generally understand by your review that we have not been able to sufficiently satisfy your enquiries. And i would like to share my excuses hereby with this management response. I hope your travels will permit another visit with us in Istanbul very soon, and I can assure you that we will do our utmost best to make your stay a most comfortable one Best Regards, Ulustan Muhluoğlu General Manager