Deluxe Double Room, Balcony | Balcony view

Reviews of Senatus Hotel - Special Class

Senatus Hotel - Special Class
Akbiyik Caddesi No: 40, Sultanahmet, Istanbul, Istanbul

Reviews

9.2

Wonderful

Rating 10 - Excellent. 629 out of 1001 reviews" "
Rating 8 - Good. 280 out of 1001 reviews" "
Rating 6 - Okay. 68 out of 1001 reviews" "
Rating 4 - Poor. 18 out of 1001 reviews" "
Rating 2 - Terrible. 6 out of 1001 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ulrich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, very close to all the tourist attractions, decent included breakfast, very good staff.
Stayed 6 nights in Apr 2024
Response from Ismail TOPAL on Apr 15, 2024
Dear Ulrich,Thank you so much for your recent stay at our hotel and for taking the time to leave us such a wonderful review. We are thrilled to hear that you had a great experience and that our hotel met your expectations.We are delighted that you found our location to be excellent, being close to all the tourist attractions. Providing convenience for our guests is always our priority.It's fantastic to hear that you enjoyed our included breakfast. We strive to offer a delicious and satisfying breakfast experience to start your day off right.Your kind words about our staff mean the world to us. We take great pride in providing exceptional service, and knowing that our efforts were appreciated is incredibly rewarding.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future.Warm regards,

6/10 Okay

Mudassir

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
Not worth the Money!!They did not honour the free self parking. Sent me to the overpriced priced Otto park that they recommend. Found out during the stay while walking around I was overcharged. Breakfast is mundane and limited. Restaurant is over rated food wasn’t that great for what they charge.
Stayed 2 nights in Mar 2024
Response from Ismail TOPAL on Apr 3, 2024
Dear Mudassir,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments, although we would like to address some inaccuracies in your review.During the Ramadan period, self-parking in the bustling area of Sultanahmet, Istanbul, can indeed be challenging and unsafe, which is why we directed you to the nearby Otto park. While we understand that this incurred an additional cost, it was done with the safety and convenience of our guests in mind.Regarding the restaurant prices, please note that they are set uniformly across the area, and the quality of the food is subjective and can vary based on personal taste preferences. However, we strive to offer a diverse menu selection and maintain competitive pricing to provide value to our guests.As for the breakfast experience, we take pride in offering a wide variety of options to cater to different tastes and preferences. While we regret that your experience did not meet your expectations, we assure you that the quality and variety of our breakfast buffet are highly appreciated by the majority of our guests.We value your feedback and will use it to continuously improve our services. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely

10/10 Excellent

hetal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & hotel
Stayed 2 nights in Mar 2024
Response from Ismail TOPAL on Mar 13, 2024
Dear Hetal;Thank you for your excellent feedback! We're delighted to hear that you gave us a perfect score of 5 out of 5, and we're especially pleased that you enjoyed our hotel's location. We strive to provide a convenient and enjoyable experience for our guests. If you have any specific comments or suggestions about the location or any other aspect of your stay, please feel free to share. We appreciate your positive review and look forward to welcoming you back in the future.

10/10 Excellent

Rosana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, welcoming and very friendly. The room was clean, a nice size and had space to put our clothes. There was a restaurant down stairs which was useful if you didn’t want to go far.
Stayed 7 nights in Mar 2024
Response from Ismail TOPAL on Mar 10, 2024
Dear Rosana ;Thank you so much for your fantastic 5 out of 5 rating! We're thrilled to hear that you enjoyed your stay and appreciated our friendly and welcoming staff, the cleanliness of your room, and the variety of options available. Providing a positive and memorable experience for our guests is our top priority, and your feedback encourages us to continue delivering exceptional service. We appreciate your kind words and look forward to the opportunity to welcome you back for another wonderful stay. If there's anything specific you loved or any way we can make your future visits even better, please feel free to share your thoughts with us

8/10 Good

Abeed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 3 nights in Mar 2024
Response from Ismail TOPAL on Mar 10, 2024
Dear Abeed ;Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay and found our hotel to your liking. Your rating of 4 out of 5 is appreciated, and we value your input. We strive to provide a comfortable and enjoyable experience for our guests, and your comments motivate us to continuously improve. If there are specific areas where we can enhance your experience in the future, please feel free to let us know. We hope to have the opportunity to welcome you back for another positive stay in the future."

6/10 Okay

Donald, Alba

Liked: Cleanliness
Disliked: Amenities
I wished it would've had a sauna like advertised !
Stayed 25 nights in Feb 2024
Response from Ismail TOPAL on Mar 4, 2024
Dear Donald,Firstly, we appreciate your choice of our hotel and thank you for sharing your experience. We would like to express our regret for the disappointment you experienced regarding our sauna service.In 2020, due to the global pandemic conditions and in compliance with the new regulations in our country, we made the decision to temporarily suspend our sauna service. This measure was taken to prioritize the health and safety of our guests, and the information about the suspension was promptly removed from our website.Your feedback is important to us, and we value and consider all comments. However, we find it challenging to understand your rather straightforward and critical review, especially considering your extended three-week stay, during which you expressed a sense of belonging and even received personalized cards from our staff.Should you have any concerns or requests during your stay, we encourage guests to communicate with our reception team. We are always eager to address any issues promptly and ensure a more positive experience.Thank you once again for your stay and feedback. We hope to have the opportunity to welcome you back and provide an improved experience.Kind regards,

10/10 Excellent

REHAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and comfy property with polite and courteous staff. Breakfast was pretty good. Washroom was modern but missing the clothes hanging options. Overall quite happy
Stayed 3 nights in Feb 2024
Response from Ismail TOPAL on Feb 24, 2024
Dear Rahen,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you found our property nice and comfortable, with a polite and courteous staff. It's great to know that you enjoyed the breakfast as well.Your comments about the modern washroom are appreciated, and we will certainly take note of the suggestion regarding clothes hanging options. We value your feedback as it helps us enhance our services.We look forward to welcoming you again on your next visit, and we appreciate your overall satisfaction.Best regards,

10/10 Excellent

Adeba

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to all attractions
Stayed 3 nights in Feb 2024
Response from Ismail TOPAL on Feb 19, 2024
Dear Adeba,We sincerely appreciate your recent stay at our hotel and are thrilled to learn about your positive experience. Thank you for taking the time to share your feedback and for awarding us a perfect 5 out of 5 rating.It's fantastic to hear that our hotel's location within walking distance to all attractions met your expectations. We strive to provide a convenient and enjoyable experience for our guests, and your kind words validate our efforts.Your satisfaction is our utmost priority, and we are delighted that you had a pleasant stay. Should you find yourself in the area again, we would be honored to welcome you back.Thank you once more for choosing our hotel and for your gracious review.Warm regards,

10/10 Excellent

Suman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very close to the mosque! On the street many great dining options. Staff very friendly and breakfast was very good
Stayed 5 nights in Dec 2023
Response from Ismail TOPAL on Mar 10, 2024
Dear Suman ;We sincerely appreciate the fantastic feedback from your guest who gave us a perfect 5 out of 5 rating. It warms our hearts to hear about their positive experience, especially regarding the friendly and welcoming nature of our staff. We are delighted that they enjoyed the richness of our breakfast offerings with a variety of options. Creating a pleasant and memorable stay is our priority, and we are grateful for their kind words. Thank you for choosing our establishment, and we look forward to welcoming them back for another delightful experience. If there's anything more we can do to enhance their future visits, please do not hesitate to inform us.

10/10 Excellent

Dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay right in the heart of the city! Walking distance to many amazing rooftop restaurants, Hagia Sophia, Blue Mosque, Grand Bizarre and much more. The staff were super helpful and arranged a great tour which included a cruise down the Bosporus, tour of the Asian side of the city and much more. Great clean room and great Turkish Breakfast
Stayed 3 nights in Jan 2024
Response from Ismail TOPAL on Feb 1, 2024
Dear Dave,Thank you so much for your fantastic review! We are thrilled to hear that you had a great stay with us.We're delighted that you enjoyed our central location and found it convenient for exploring the city's attractions. It's wonderful to know that our staff was able to assist you with arranging a memorable tour, and that you had the chance to experience the beauty of the Bosporus and the Asian side of the city.We appreciate your kind words about our clean rooms and the delicious Turkish breakfast. Providing a positive experience for our guests is our top priority, and we're glad we could contribute to your enjoyable stay.Thank you for choosing our hotel, and we hope to welcome you back on your future visits.Best regards,

10/10 Excellent

Bernadette

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, good breakfast, great location, walking distance to main tourist attractions. Very good selection of restaurants in immediate area.
Stayed 4 nights in Jan 2024
Response from Ismail TOPAL on Jan 31, 2024
Dear Bernadette,Thank you very much for taking the time to share your feedback! We're thrilled to hear that you had a fantastic stay at our hotel. It's great to know that you found our staff to be friendly and helpful. We're also delighted that you enjoyed our breakfast and appreciated our central location, making it convenient to reach the main tourist attractions.Your mention of the good selection of restaurants in the immediate area is wonderful to hear. We strive to provide an enjoyable and convenient experience for our guests, and it sounds like we succeeded during your stay.We sincerely appreciate your kind words, and we look forward to the opportunity to welcome you back on your future visits.Best regards,

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 19 nights in Jan 2024
Response from Ismail TOPAL on Jan 31, 2024
Dear Ekaterina,Thank you so much for taking the time to rate your stay with us! We appreciate your perfect score of 5 out of 5.Your positive feedback means a lot to us, and we're thrilled that you had a great experience during your stay. If you have any specific suggestions or if there's anything we can do to make your next visit even more enjoyable, please let us know.We look forward to welcoming you back on your future visits. Thank you for choosing our hotel!Best regards,

8/10 Good

Esmat

Stayed 4 nights in Jan 2024
Response from Ismail TOPAL on Mar 20, 2024
Dear Esmat;Thank you for your feedback! We appreciate your rating of 4 out of 5. If you have any specific comments or suggestions to share, please feel free to let us know. We value your input and strive to improve our services based on customer feedback.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service, easy to check in and out. Comfortable beds and room.
Stayed 1 night in Jan 2024
Response from Ismail TOPAL on Jan 31, 2024
Dear Linda,Thank you so much for your wonderful review! We are delighted to hear that you had a great experience during your stay at our hotel. It's fantastic that you found our customer service to be excellent and that the check-in and check-out processes were easy and convenient for you.We're also pleased to know that you found the beds comfortable and enjoyed your room. Providing a comfortable and welcoming environment for our guests is our top priority, and we're thrilled that we met your expectations.Thank you for choosing our hotel, and we look forward to welcoming you back on your future visits.Best regards,

8/10 Good

Mujahid

Stayed 4 nights in Jan 2024
Response from Ismail TOPAL on Jan 31, 2024
Dear Mujahid,Thank you for taking the time to rate your recent stay with us, and we genuinely appreciate your feedback.We noticed that you rated us with 4 out of 5, and we're eager to better understand your experience. If there are specific aspects of your stay that influenced this rating or if there's anything we can improve upon, we would be grateful for your insights. Your feedback is essential in our continuous efforts to enhance guest satisfaction.On behalf of our team, we also want to express our gratitude for choosing our hotel. We strive to provide the best possible experience for our guests, and your input is invaluable to us.We look forward to the opportunity to host you again and ensure your next stay is even more enjoyable.Best regards,

4/10 Poor

Mahammed

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Clean and convenient
Stayed 2 nights in Dec 2023
Response from Ismail TOPAL on Jan 1, 2024
Dear Mahammad , Thanks for your feedback and a bit unfair point . Usually we mentioned everywhere our hotel is non-smoking hotel and as we mentioned we respected all over our guest and can not let you to smoke in the rooms . Just for this basic attention this feedback isn't nice but we are happy to host you in our hotel . Sincerely

10/10 Excellent

John & Bonnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Senatus Hotel is centrally located in the heart of downtown Istanbul, within easy walking distance of major attractions. The staff are very friendly, helpful, and professional. Great breakfast buffet!
Stayed 3 nights in Dec 2023
Response from Ismail TOPAL on Dec 25, 2023
Dear John & Bonnie,Thank you so much for taking the time to share your wonderful feedback! We're delighted to hear that you enjoyed your stay at The Senatus Hotel and that our central location and proximity to major attractions enhanced your experience in downtown Istanbul.We truly appreciate your kind words about our staff. Providing friendly, helpful, and professional service is our priority, and it's rewarding to know that we met your expectations. We're also pleased that you enjoyed our breakfast buffet!It was a pleasure hosting you, and we hope to welcome you back on your future visits to Istanbul.Best regards,

8/10 Good

Cecilia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was in the center of basically the points of interest in Istanbul. Walkable and convenient. The hotel is small but good. Breakfast was satisfying.
Stayed 2 nights in Nov 2023
Response from Ismail TOPAL on Dec 5, 2023
Dear Cecilia,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel's location convenient, placing you in the center of key points of interest in Istanbul. We take pride in providing a walkable and accessible experience for our guests.It's wonderful to know that despite our smaller size, you found our hotel to be good. We strive to create a comfortable and pleasant environment for all our guests.We're also pleased that you enjoyed our breakfast offerings and found them satisfying. Our team works hard to provide a variety of options to cater to different tastes, and we're glad it contributed positively to your stay.Your positive comments are truly appreciated, and we hope to have the pleasure of welcoming you back on your next visit to Istanbul.Thank you for choosing our hotel.Best regards

10/10 Excellent

Tashnim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and convenient location. Reasonable price. Everything is walking distance- all the major sights: Blue Mosque, Aya Sophia, Topkapi Palace. Just be aware that the stores in these region might be pricier than others but that’s a given as this is a tourist zone. Hotel is great and clean with amazing staff and service. Everyone is very friendly and helpful. Had a great time!
Stayed 2 nights in Nov 2023
Response from Ismail TOPAL on Dec 5, 2023
Dear Tashnim,Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great time during your stay at our hotel.It's wonderful that you found our location to be great and convenient, with all major sights like the Blue Mosque, Aya Sophia, and Topkapi Palace within walking distance. We understand the dynamics of a tourist zone and appreciate your understanding regarding the pricing in the surrounding stores.We're delighted that you found our hotel to be great, clean, and that you had a positive experience with our amazing staff. Providing friendly and helpful service is a top priority for us, and we're pleased to hear that we met your expectations.We appreciate your kind words and the 5-star rating. It was a pleasure hosting you, and we look forward to the opportunity to welcome you back on your next visit to this beautiful city.Thank you for choosing our hotel!Best regards

10/10 Excellent

Rene, Lacey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a fantastic hotel! Perfect location, beautiful, large spacious room and friendly, helpful staff. It’s close to all the major sites, great restaurants and shops. All within easy walking distance. This hotel is really a gem. Enjoy!!!
Response from Ismail TOPAL on Nov 12, 2023
Dear Rene , Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. We take pride in our perfect location, spacious rooms, and our friendly and helpful staff. It's delightful to know that you found the proximity to major sites, great restaurants, and shops convenient.We appreciate your kind words and are glad to be considered a gem in your eyes. We hope to have the pleasure of welcoming you back in the future.Best Regards

10/10 Excellent

Brandy, Fredericksburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel are top-notch! Every single person that we interacted with was pleasant and helpful, no matter the question or conversation. They helped us book excursions, called for taxis, offered lots of tips to help us keep from getting scammed. On our last day, when we needed to get picked up for the airport, there was a traffic issue and NOBODY was moving. They called around to ensure that there was a way for us to get to the airport and make our flight. We booked the balcony room and it was great. There is a table and chairs for us to sit and enjoy the fresh air; though we spent very little time up there, it was nice to have it available and useful. The room was a nice and had a great shower with a jacuzzi tub. The only downside was that the bed was a bit firm for our liking. But, if that is the only issue, then it's not really that much of an issue.
Response from Ismail TOPAL on Nov 12, 2023
Dear Brandy , Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had an excellent experience during your stay with us. Your 5-star rating and glowing comments truly mean a lot to us.We are delighted that you found our reception service to be first-class and that our team's helpfulness made a positive impression. It's also wonderful to know that you appreciated the comfort and functionality of the room, as well as the convenient location.We strive to provide exceptional service to all our guests, and your feedback serves as a great encouragement for our team. We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Thank you once again for choosing to stay with us.Best regards,

10/10 Excellent

Jason M

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location.extremely helpful staff with any needs and information.nice fresh breakfast.
Stayed 3 nights in Nov 2023
Response from Ismail TOPAL on Nov 10, 2023
Dear Jason ;Thank you so much for taking the time to share your feedback! We are delighted to hear that you had a fantastic stay at our hotel and that you gave us a perfect rating of 5 out of 5.We are thrilled that our staff's helpfulness, the hotel's convenient location, and the delightful breakfast all contributed to your positive experience. It's our goal to provide exceptional service and create memorable moments for our guests, and we're glad to know that we succeeded in making your stay enjoyable.We truly appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Mehreen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Ismail TOPAL on Nov 7, 2023
Dear Mehreen,We want to express our sincere gratitude for your perfect 5 out of 5 rating following your recent stay at our hotel. Your feedback means the world to us, and we are thrilled to hear about your positive experience.It's our goal to provide each guest with a memorable and enjoyable stay, and it's clear that we succeeded in your case. We appreciate your trust in us and are delighted that we met your expectations.Your feedback is truly valuable, and it motivates us to continue delivering exceptional service. We look forward to the opportunity of hosting you again, and we aim to make your next stay just as wonderful.Thank you for choosing our hotel, and please feel free to reach out if you have any further comments or requests.Warm regards

10/10 Excellent

Luis

Stayed 2 nights in Oct 2023
Response from Ismail TOPAL on Nov 21, 2023
Dear Luis,Thank you so much for taking the time to rate our hotel with a perfect score of 5 out of 5! We appreciate your positive feedback, and we're delighted to know that you had a great experience during your stay.Your satisfaction is our top priority, and we're thrilled that you found our services and facilities to your liking. If you have any specific feedback or suggestions, please feel free to share them with us.We hope to have the pleasure of hosting you again on your future visits. Thank you for choosing our hotel!Best regards,

10/10 Excellent

Hrushikesh

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very friendly staff. We had an amazing time here, and loved their breakfast spread. The staff helped us with sightseeing and transportation recommendations as well. Moreover as our return flight was late at night, they stored our multiple large bags for us, so we could easily roam around on the last day of our trip.
Stayed 4 nights in Oct 2023
Response from Ismail TOPAL on Oct 31, 2023
Dear Hrushikesh ;We are delighted to hear that you had a wonderful stay at our hotel and that you rated us 5 out of 5! We appreciate your kind words about our central location, friendly and helpful staff, delicious breakfast, and cleanliness. It was a pleasure to have you as our guest, and we're thrilled that you enjoyed our recommendations for local attractions.Thank you for choosing our hotel, and we look forward to welcoming you back on your next visit.Best regards,

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Ismail TOPAL on Oct 28, 2023
Dear Marc,We sincerely appreciate you taking the time to rate your recent stay at our hotel. Your 4 out of 5 rating means a lot to us, and we are eager to know more about your experience.If there are specific aspects of your stay that stood out or any suggestions you'd like to share, please feel free to let us know. Your feedback is invaluable to us as it helps us continually improve and provide the best possible experience for our guests.Thank you for choosing to stay with us, and we look forward to the opportunity of hosting you again in the future, with the aim of making your next visit a 5-star experience.Warm regards

8/10 Good

Medhat

Traveled with family
Liked: Cleanliness
Thank you
Stayed 7 nights in Oct 2023
Response from Ismail TOPAL on Oct 27, 2023
Dear Medhat,Thank you for taking the time to share your feedback with us. We greatly appreciate your 4 out of 5 rating and your kind words: "Thank you."We're delighted to hear that you had a positive experience during your stay. We aim to provide the best possible service and are thrilled that we could meet your expectations.If there's anything specific you enjoyed or if you have any suggestions for us to make your next visit even more enjoyable, please don't hesitate to let us know.We look forward to the opportunity of hosting you again in the future and ensuring your stay is nothing short of exceptional.Warm regards,

10/10 Excellent

B

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ISTANBUL :) Loved being in the middle of the old town, near everything. Only real downside to the area is the tour buses, but they are everywhere.
Stayed 5 nights in Oct 2023
Response from Ismail TOPAL on Oct 26, 2023
Dear Brian ;"Thank you so much for your kind words and the perfect 5 out of 5 rating! We are thrilled to hear that you enjoyed your stay with us. Istanbul is indeed a city with a rich historical heritage, and we are delighted that our hotel's location allowed you to experience the historical wonders of this incredible city. We hope to welcome you back in the future for another memorable stay. Your satisfaction is our top priority, and we are grateful for your feedback."

8/10 Good

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great for all the main attractions in Istanbul. There are lots of dining options. I would recommend this hotel
Stayed 4 nights in Sep 2023
Response from Ismail TOPAL on Oct 20, 2023
Dear Vicki,Thank you for taking the time to share your feedback and for giving us a positive rating of 4 out of 5. We greatly appreciate your review.We are delighted to hear that you found our hotel's location to be excellent for accessing Istanbul's key tourist attractions. Istanbul is indeed a city with a rich cultural heritage, and we take pride in our proximity to these remarkable sites.Thank you for recommending our hotel to others. It means a lot to us to receive your endorsement. If you have any further suggestions or comments to enhance your future visits, please don't hesitate to share them with us.We look forward to hosting you again and making your next stay even more enjoyable.Warm regards,

10/10 Excellent

Mumtaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Oct 2023
Response from Ismail TOPAL on Oct 20, 2023
Hello Mumtaz,Thank you for choosing to stay at our hotel, and for taking the time to leave such a wonderful review! We're delighted to read your kind words, describing us as an "Excellent hotel."Your perfect rating and positive feedback are truly appreciated. We take great pride in providing exceptional experiences for our guests, and your feedback encourages us to keep up the good work.Should you plan another visit to our city, we'd be thrilled to welcome you back. If there's anything specific that made your stay excellent or any additional thoughts you'd like to share, please feel free to let us know.Wishing you safe travels and hoping to have the pleasure of serving you again in the future.Best regards

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel in a central location
Stayed 4 nights in Oct 2023
Response from Ismail TOPAL on Oct 18, 2023
Dear Mitchell,We are absolutely delighted to hear that you had such a wonderful experience during your stay at our hotel. Your 5 out of 5 rating, particularly for our location and staff, is truly heartwarming for us.We are committed to providing top-notch service and ensuring that our guests have a memorable and comfortable stay. It's great to know that we met your expectations, and we will continue to strive for excellence in all aspects of our hospitality.Your feedback is valuable to us, and it motivates us to maintain the high standards you've experienced. We look forward to welcoming you back in the future for another exceptional stay.Thank you for choosing our hotel, and please don't hesitate to reach out if you have any further comments or requests.Warm regards,

10/10 Excellent

SUSHOVAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Ismail TOPAL on Nov 5, 2023
Dear Sushovan;We are delighted to hear that you had a 5 out of 5 experience during your stay at our hotel. Your satisfaction is important to us, and we appreciate your positive feedback. If you have any additional comments or suggestions to share, please feel free to let us know. We hope to have the pleasure of hosting you again in the future.Best regards,

10/10 Excellent

Jamil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in an excellent location, welcoming and helpful staff, especially Ismael and Hassan.
Stayed 3 nights in Sep 2023
Response from Ismail TOPAL on Oct 15, 2023
Dear Jamil,Thank you so much for taking the time to share your fantastic review after your stay at our hotel. We are absolutely thrilled to hear that you awarded us a perfect 5 out of 5 rating. Your kind words about the hotel's location, the helpfulness of our staff, and the warm welcome are deeply appreciated.We are committed to providing the best possible experience for our guests, and it's incredibly rewarding to know that we met your expectations and made your stay exceptional. Your feedback is invaluable to us.We look forward to the pleasure of hosting you again in the future. If you have any further comments or special requests, please don't hesitate to reach out to us. Your satisfaction is our top priority.Warm regards,

8/10 Good

heuda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel. The staff is super friendly and accomodating. The area is animated. Great experience in the old city
Stayed 2 nights in Oct 2023
Response from Ismail TOPAL on Oct 15, 2023
Dear Heuda,Thank you for taking the time to provide us with your feedback and for rating our hotel with 4 out of 5 stars. We are delighted to hear about your positive experience during your stay with us.We are pleased that you found our staff to be friendly and understanding. Providing exceptional customer service is a top priority for us, and we're glad to see that reflected in your review.Furthermore, we're thrilled that you had a fantastic experience exploring the historic sites in the old city. Our hotel's location in close proximity to these attractions is something we take great pride in.Your kind words and high rating motivate us to continue delivering a memorable experience to all our guests. We truly appreciate your feedback.We look forward to hosting you again in the future, and if you have any further comments or suggestions, please don't hesitate to share them with us.Warm regards,

10/10 Excellent

Sumerah

Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff was very cooperative and helpful. Breakfast was good
Stayed 3 nights in Oct 2023
Response from Ismail TOPAL on Oct 14, 2023
Dear Sumerah,Thank you for taking the time to share your feedback with us. We greatly appreciate your 5/5 rating and your kind words about our staff and breakfast.We're delighted to hear that you found our team to be cooperative and helpful. Providing excellent customer service is a top priority for us, and it's always rewarding to receive such positive feedback.It's also wonderful to know that you enjoyed our breakfast offerings. We strive to provide a variety of delicious options to start our guests' days off right.Your feedback is valuable to us, and it inspires us to maintain our high standards. We hope to welcome you back in the future and provide you with another outstanding stay.Warm regards,

8/10 Good

Miriam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 4 nights in Oct 2023
Response from Ismail TOPAL on Oct 14, 2023
Dear Ingrid,Thank you for your feedback and for choosing to stay with us. We appreciate your rating and the comment "Convenient." Your satisfaction is important to us, and we're pleased to know that you found our hotel to be convenient.If you have any specific suggestions or comments to help us improve, please feel free to share them. We're always looking for ways to enhance the experience for our guests.We hope to have the opportunity to welcome you back in the future and provide an even better stay.Best regards,

10/10 Excellent

Brian Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
From the beginning this hotel was perfect. We had a personal greeting from the manager on arrival explaining everything. Reading brochures and seeing pictures cannot give the whole story but we would have no qualms about returning. All staff were friendly and accommodating. Nothing was too much trouble for them . Room was very clean and comfortable . Food was very good quality at reasonable prices. The included breakfast had plenty of choice for everyone. We were so impressed that we have no problem about giving a five star rating to The Senatus Hotel. Eve and Brian
Stayed 7 nights in Oct 2023
Response from Ismail TOPAL on Oct 12, 2023
Dear Eve & Brian,We are absolutely thrilled to read your glowing review and want to express our heartfelt appreciation for choosing The Senatus Hotel for your stay.Your kind words from the very beginning to the end of your visit warm our hearts. It's wonderful to hear that you were pleased with the personal greeting from our manager and the detailed explanation. We believe in creating a welcoming and informative arrival experience, and we're delighted it had a positive impact on your stay.Your comments regarding the cleanliness and comfort of the room, as well as the quality and variety of our food, are genuinely appreciated. Our team works hard to maintain the highest standards, and it's gratifying to know that our efforts have met your expectations.Knowing that you found all of our staff friendly and accommodating is a testament to their dedication. We always strive to go above and beyond for our guests, and your recognition of their efforts is a true motivation for all of us.Your five-star rating means the world to us, and we're delighted that you would have no qualms about returning. We look forward to welcoming you back with open arms. If there's anything more we can do to enhance your next stay, please do not hesitate to let us know.Thank you for choosing The Senatus Hotel and for sharing your exceptional experience with us. We hope to have the pleasure of hosting you again in the near future.Warm regards

10/10 Excellent

Godfrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent.
Stayed 1 night in Oct 2023
Response from Ismail TOPAL on Oct 11, 2023
Dear Godfrey,Thank you for your stay at our hotel and for taking the time to leave a review. We're delighted to hear that you had a great experience and that you found our location to be fantastic. Your 5 out of 5 rating is greatly appreciated, and it motivates us to continue providing excellent service.We look forward to welcoming you back in the future. If you have any further feedback or suggestions, please feel free to share them with us.Best regards,

10/10 Excellent

Jamil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front office fellow, Hassan, bent over backwards to help us in many ways with things that had nothing to do with the hotel! Polite, courteous and English speaking, he is an amazing fellow.
Stayed 1 night in Oct 2023
Response from Ismail TOPAL on Oct 9, 2023
Dear Jamil,We want to express our heartfelt gratitude for your recent stay at our hotel and for sharing such a wonderful review. Your perfect 5 out of 5 rating and your kind words mean the world to us.We're thrilled to hear that Hassan from our front office team went above and beyond to assist you in various ways, even beyond the scope of the hotel. Your description of him as polite, courteous, and English-speaking is greatly appreciated, and we wholeheartedly agree that he is an amazing member of our team.Your feedback motivates us to continue delivering exceptional service to all our guests. We are proud to have team members like Hassan who are dedicated to making each guest's stay memorable.We look forward to the pleasure of hosting you again in the future, and we hope that other travelers who read your review will be encouraged to choose our hotel and experience the same level of outstanding service.Once again, thank you for choosing our hotel, and we can't wait to welcome you back.Warm regards

10/10 Excellent

Ingrid

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo el staf super atento. El hotel esta ubicado super céntrico. Se los recomiendo. La limpieza excelente.
Stayed 4 nights in Oct 2023
Response from Ismail TOPAL on Oct 14, 2023
Dear Ingrid,Thank you so much for your wonderful feedback and the perfect 5/5 rating. We are thrilled to hear that you found our staff to be super attentive and that our hotel's central location met your expectations.We greatly appreciate your recommendation, and we're delighted to know that you were satisfied with the level of cleanliness in our hotel. Providing an excellent experience for our guests is our top priority.Your feedback is truly motivating, and we look forward to welcoming you back in the future for another fantastic stay. If you ever need anything, please don't hesitate to reach out to us.Warm regards,

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel. Very Nice. Great Location. Speak perfect English. Good Elevator. Hot water took a little time to heat up. Otherwise, great.
Response from Ismail TOPAL on Oct 9, 2023
Dear Imran,We would like to extend our heartfelt gratitude for your recent stay at our hotel and for taking the time to share your wonderful feedback. Your perfect 5 out of 5 rating and your kind words are greatly appreciated.We're delighted to hear that you had a great experience with us and that you found our hotel to be very nice and in a great location. We also appreciate your acknowledgment of our staff's ability to speak perfect English and the convenience of our elevator.We apologize for any inconvenience you may have experienced with the hot water taking a little time to heat up. Your feedback is valuable, and we will certainly look into this to ensure an even more comfortable stay for our guests in the future.Your positive review reassures us that we're on the right track, and we hope that other travelers who read your review will also choose our hotel and enjoy the same level of service and hospitality.Thank you once again for choosing our hotel, and we look forward to welcoming you back in the future.Warm regards

10/10 Excellent

Ker-Li

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Oct 2023
Response from Ismail TOPAL on Oct 8, 2023
Dear Ker-Li,We want to express our sincere appreciation for choosing to stay at our hotel and for your kind words in your recent review. Your feedback is truly heartwarming, and we are delighted to hear that you found our staff friendly.Our team takes great pride in providing exceptional service, and your feedback encourages us to continue our efforts to make every guest's stay comfortable and enjoyable.We look forward to the pleasure of hosting you again in the future. We hope that other travelers who read your review will also choose our hotel and experience the same friendly service that you did.Once again, thank you for your support, and we can't wait to welcome you back soon.Warm regards,

10/10 Excellent

Trang

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay with amazing view.. Amazing staff, good food. Excellent location, walking distance to shops and restaurants. I stayed in the top cave and I loved it. I highly recommended for this hotel. Five stars hotel. I booked the hot air balloon with the hotel and it was amazing!
Response from Ismail TOPAL on Oct 5, 2023
Dear Trang,We want to extend our heartfelt gratitude for your exceptional review and the perfect 5 out of 5 rating you awarded us. Your kind words about your recent stay truly brightened our day.We're delighted that you found our hotel to be a beautiful place with an amazing view and that you enjoyed the top cave accommodation. It warms our hearts to hear that you appreciated our staff, the food, and the excellent location near shops and restaurants.Your decision to book the hot air balloon experience through our hotel and your description of it being 'amazing' brings immense joy to our team. We are truly honored by your recommendation and your acknowledgment of our five-star quality.Rest assured that we will continue to strive for excellence, ensuring that all our guests have a memorable and exceptional stay, just as you did. We hope that other guests who read your review will be encouraged to experience the same level of service and hospitality.Thank you once again for choosing our hotel, and we eagerly await the opportunity to welcome you back in the future.Warm regards,

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great & clean hotel & restaurant. Perfect location too! Would highly recommend
Stayed 3 nights in Sep 2023
Response from Ismail TOPAL on Oct 2, 2023
Dear Paula,Thank you so much for choosing to stay at our hotel and for taking the time to share your wonderful feedback. We are thrilled to hear that you found our hotel and restaurant to be great and clean. Your kind words about our perfect location are greatly appreciated.We're delighted to know that you had such a positive experience with us and that you would highly recommend our hotel. Your recommendation means a lot to us, and it's our goal to continue providing exceptional service to all our guests.If you ever plan to visit us again or if you have any specific requests for your next stay, please don't hesitate to let us know. We look forward to welcoming you back and providing you with another outstanding experience.Warm regards

10/10 Excellent

Edison M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Senatus
Stayed 7 nights in Sep 2023
Response from Ismail TOPAL on Oct 1, 2023
Dear Edison,We would like to express our sincere appreciation for choosing to stay at our hotel and for rating your experience with a perfect 10 out of 10. Your high rating without any specific comments speaks volumes, and we are thrilled that you had such a wonderful stay with us.Your feedback, even in its simplicity, means a lot to us, and it motivates us to continue providing excellent service to all our guests. If you ever have any specific comments or suggestions to share, please feel free to reach out.We hope to have the pleasure of hosting you again in the future, and we'll strive to make your next stay just as outstanding as this one.Warm regards

8/10 Good

Lorraine Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This property is conveniently located for the Blue Mosque, grand bazaar and other attractions. The rooms are clean but perhaps a little too small. Food was ok but room service was a little awkward - no menus in room as hotel have an arrangement with restaurant downstairs so they bring a menu to your room and then you have to make a quick choice. That said I would be happy to stay here again.
Stayed 4 nights in Sep 2023
Response from Ismail TOPAL on Sep 30, 2023
Dear Lorraine Angela,Thank you for choosing to stay at our hotel and for taking the time to provide us with your valuable feedback. We are pleased to hear that you found our hotel's location convenient for visiting attractions like the Blue Mosque and the grand bazaar, and we appreciate your positive comments about the cleanliness of our rooms.We understand your concern about the room size and the room service process. Your feedback is important to us, and we will take it into consideration as we continually strive to improve our guest experience.We're delighted to hear that you would be happy to stay with us again. If you do decide to return, please don't hesitate to let us know if there are any specific preferences or requests you have for your next visit. We are committed to making your future stay even more enjoyable.Once again, thank you for choosing our hotel, and we look forward to welcoming you back in the future.Warm regards,

10/10 Excellent

Rana M.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with location nearby most important places, staff are friendly and helpful, I’ll stay in this hotel for our next trip, I really recommend this hotel, thanks HASAN for all the help.
Stayed 13 nights in Sep 2023
Response from Ismail TOPAL on Sep 28, 2023
Dear Rana,Thank you very much for your recent stay at our hotel and for taking the time to share your feedback. We're delighted to hear that you had such a positive experience during your stay and that you found our hotel's location convenient for visiting important places in the area.Your kind words about our friendly and helpful staff are greatly appreciated, and we'll be sure to pass on your thanks to Hasan. We're thrilled to know that you plan to stay with us again on your next trip and that you would recommend our hotel. Your recommendation means a lot to us, and we look forward to welcoming you back with the same level of hospitality and service that you enjoyed during your stay.If you have any specific preferences or requests for your next visit, please feel free to let us know. We can't wait to host you again.Warm regards

10/10 Excellent

Bipin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally location for food, shopping and most of the popular tourist locations were within walking distance. Staff were very friendly and helpful and the breakfast buffet was excellent. I will definitely stay there again, if I went back to Istanbul. Highly recommended.
Response from Ismail TOPAL on Sep 27, 2023
Dear Bipin,Thank you so much for choosing to stay at our guest hotel and for taking the time to share your wonderful feedback. We are thrilled to hear that you had a fantastic experience during your stay and that you found our location ideal for food, shopping, and exploring popular tourist destinations on foot.Your kind words about our friendly and helpful staff are greatly appreciated, and we're delighted that you enjoyed our excellent breakfast buffet. It's heartwarming to know that you had such a positive experience with us.We would be absolutely thrilled to welcome you back to Istanbul and our hotel in the future. If there's anything specific you'd like for your next stay, please feel free to let us know. Your recommendation means a lot to us, and we are honored to have earned your trust.Warm regards,

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with a few hiccups.
Overall a great hotel with a convenient location for a short stay. Right by Topkapi Palace, Hagia Sophia and the Blue Mosque. Team was great. A bummer that Hotels.com listing mentions free parking when the hotel doesn't have any and parking was a challenge for our local friend who was showing us around. Also the taxi they arranged for us pulled a normal scam on us. We knew better but took the risk and the taxi driver refused to accept our card payment. So just don't be dumb like us and your will be fine. Bed was super comfortable, free breakfast was delicious, hotel was clean. A bit noisy since it's right in the heart of a tourist area with lots of restaurants.
Stayed 4 nights in Sep 2023
Response from Ismail TOPAL on Sep 27, 2023
Dear Amanda,Thank you for choosing to stay at our hotel and for sharing your feedback about your recent visit. We are pleased to hear that you found our hotel to be a great choice for its convenient location near Topkapi Palace, Hagia Sophia, and the Blue Mosque. We also appreciate your kind words about our team and are delighted that you found the bed comfortable and enjoyed the complimentary breakfast.We want to extend our apologies for the inconvenience regarding the mention of free parking on the Hotels.com listing. We will work with the platform to make sure this information is clarified for future guests. Please note that while we do have street parking options, reservations are not possible, and parking availability is subject to street regulations. We do, however, assist our guests in finding suitable parking spots whenever possible.Regarding the taxi issue you experienced, we are truly sorry for the inconvenience it caused. We understand that it can be challenging when using individual taxis, and we appreciate your understanding that our ability to intervene in such cases is limited. When you request a taxi through our hotel, we take every precaution to ensure a safe and reliable experience, including payment options.We hope that despite these challenges, you had an overall enjoyable stay with us. If you decide to visit Istanbul again, we would be delighted to host you and provide you with a seamless and pleasant experience. If you have any specific requests or concerns for your next visit, please don't hesitate to reach out.Warm regards,

10/10 Excellent

Simon Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Ismail TOPAL on Sep 27, 2023
Dear Simon Thomas,We hope this message finds you well. We wanted to take a moment to express our sincere appreciation for choosing to stay at our guest hotel and for rating your experience with a perfect 5 out of 5. While we didn't receive any specific comments, your positive rating speaks volumes, and we're delighted that you had a great stay.Your feedback, even in its brevity, is valuable to us as it motivates us to maintain the high standards of service that our guests expect. If you ever decide to visit us again and would like to share any thoughts or suggestions about your stay, please don't hesitate to reach out.We look forward to welcoming you back in the future, and we'll continue striving to make your stays enjoyable.Warm regards