Premium Room, 1 Double Bed (Club Lounge access) | Premium bedding, minibar, in-room safe, desk

Reviews of Sheraton Istanbul Atakoy Hotel

5 out of 5
Sheraton Istanbul Atakoy Hotel
Rauf Orbay Caddesi Sahilyolu, No:10, Bakirkoy, Istanbul

Reviews

8.2

Very Good

Rating 10 - Excellent. 351 out of 712 reviews" "
Rating 8 - Good. 192 out of 712 reviews" "
Rating 6 - Okay. 80 out of 712 reviews" "
Rating 4 - Poor. 36 out of 712 reviews" "
Rating 2 - Terrible. 53 out of 712 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vivek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and service.
Stayed 2 nights in Apr 2024
Response from Sheraton İstanbul Ataköy Hotel on Apr 15, 2024
Dear Mr Vivek,Thank you for choosing Sheraton Istanbul Atakoy Hotel. It was such an honor to have a valued guest like yourself and we are delighted to hear that we could manage to exceed your expectations. Thank you for great rating us on Expedia. We are so looking forward to welcoming you back. We wish you a wonderful days from all of us here. Best Regards,

10/10 Excellent

Mohamed

Stayed 2 nights in Mar 2024
Response from Sheraton İstanbul Ataköy Hotel on Apr 15, 2024
Dear Mr.Mohamed ,Thank you for choosing Sheraton Istanbul Atakoy Hotel. It was such an honor to have a valued guest like yourself and we are delighted to hear that we could manage to exceed your expectations. Thank you for great rating us on Expedia. We are so looking forward to welcoming you back. We wish you a wonderful days from all of us here. Best Regards,

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant and happy stay. The hotel staff are wonderful and respectful. I am sure I will go there again and advise my friends to go there.
Stayed 3 nights in Mar 2024
Response from Sheraton İstanbul Ataköy Hotel on Mar 11, 2024
Dear Ahmed,Thank you for choosing Sheraton Istanbul Atakoy Hotel and taking time to share your valued thoughts with us.We are so glad to hear you enjoyed your stay and the service of our staff. We try our best to give you the best hotel experience We hope to see you soon.Best Regards

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Sheraton İstanbul Ataköy Hotel on Jan 17, 2024
Dear Mr Richard,Thank you for choosing Sheraton Istanbul Atakoy Hotel. It was such an honor to have a valued guest like yourself and we are delighted to hear that we could manage to exceed your expectations. Thank you for great rating us on this Web site. We are so looking forward to welcoming you back. We wish you a wonderful days from all of us here. Best Regards,

10/10 Excellent

Rawisht

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is great, close to many shopping places and good resturants and Marina. The staff and adminestration are perfect, They all speak English very well. The breakfast was perfect. The doors and tiolets of some rooms need fixation and renovation. . I recomend this hotel
Stayed 3 nights in Dec 2023
Response from Sheraton İstanbul Ataköy Hotel on Feb 16, 2024
Dear Mr Rawisht,Thank you for choosing Sheraton Istanbul Atakoy Hotel. It was such an honor to have a valued guest like yourself and we are delighted to hear that we could manage to exceed your expectations. Thank you for great rating us on Expedia page. We are so looking forward to welcoming you back. We wish you a wonderful days from all of us here. Best Regards,

10/10 Excellent

EUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sheraton İstanbul Ataköy Hotel on Dec 20, 2023
Dear Valued Guest,Thank you for choosing Sheraton Istanbul Atakoy Hotel. It was such an honor to have a valued guest like yourself and we are delighted to hear that we could manage to exceed your expectations. Thank you for great rating us on Expedia Web site. We are so looking forward to welcoming you back. We wish you a wonderful days from all of us here. Best Regards,

10/10 Excellent

Abdisabir

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sheraton İstanbul Ataköy Hotel on Feb 16, 2024
Dear Mr Abdisabir,Thank you for choosing Sheraton Istanbul Atakoy Hotel. It was such an honor to have a valued guest like yourself and we are delighted to hear that we could manage to exceed your expectations. Thank you for great rating us on Expedia page. We are so looking forward to welcoming you back. We wish you a wonderful days from all of us here. Best Regards,

2/10 Terrible

Luay

Business traveler
Disliked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Sheraton İstanbul Ataköy Hotel on Oct 30, 2023
Dear Luay,Thank you for choosing Sheraton Istanbul Atakoy Hotel and participating to our survey. It was such an honor to have a valued guest like yourself and we are sorry to hear that we could not manage to exceed your expectations.We would like to kindly ask you to describe what kind of problems that you had during your stay so that we can warn responsible and inform related departments. Best Regards

8/10 Good

manizheh

Traveled with partner
Liked: Cleanliness, staff & service
Need some upgrades
Stayed 4 nights in Oct 2023
Response from Sheraton İstanbul Ataköy Hotel on Oct 9, 2023
Dear Mr Manizheh,Thank you for choosing Sheraton Istanbul Atakoy Hotel. It was such an honor to have a valued guest like yourself and we are delighted to hear that we could manage to exceed your expectations. Thank you for great rating us on Expedia Com. We are so looking forward to welcoming you back. We wish you a wonderful days from all of us here. Best Regards,

8/10 Good

Damilare Emmanuel

Traveled with partner
Liked: Staff & service, property conditions & facilities
I liked all even if I missed the breakfast part.Staffs are so energetic , kind and caring
Stayed 1 night in Sep 2023
Response from Sheraton İstanbul Ataköy Hotel on Oct 2, 2023
Dear Mr Damilare,Thank you for choosing Sheraton Istanbul Atakoy Hotel. It was such an honor to have a valued guest like yourself and we are delighted to hear that we could manage to exceed your expectations. Thank you for great rating us on Expedia.com. We are so looking forward to welcoming you back. We wish you a wonderful days from all of us here. Best Regards,

10/10 Excellent

Maha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Sep 2023
Response from Sheraton İstanbul Ataköy Hotel on Sep 29, 2023
Dear Maha,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul Ataköy Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most of you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Istanbul Ataköy Hotel and we hope you choose to create more memories here whenever your travels bring you back to Istanbul.Best Regards

2/10 Terrible

assem

Disliked: Cleanliness, staff & service, property conditions & facilities
No good
Stayed 2 nights in Sep 2023
Response from Sheraton İstanbul Atakoy Hotel on Sep 18, 2023
Dear Assem,Thank you for choosing Sheraton Istanbul Atakoy Hotel and sharing your comments with us. It was such an honor to have a valued guest like yourself and we are sorry to hear that we could not manage to exceed your some expectations. We would like to kindly inform you that your thoughts and comments have been shared with the related departments to ensure that all necessary guidelines are in place to prevent those problems occurring in the future againBest Regards

10/10 Excellent

Helen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel
Stayed 8 nights in Sep 2023
Response from Sheraton İstanbul Atakoy Hotel on Sep 12, 2023
Dear Helen,Thank you for choosing Sheraton Istanbul Atakoy Hotel. It was such an honor to have a valued guest like yourself and we are delighted to hear that we could manage to exceed your expectations. Thank you for great rating us on Expedia Website. We are so looking forward to welcoming you back. We wish you a wonderful days from all of us here. Best Regards,

2/10 Terrible

Joshua

Stayed 1 night in Aug 2023
Response from Sheraton İstanbul Atakoy Hotel on Aug 29, 2023
Dear Joshua,Thank you for choosing Sheraton Istanbul Atakoy Hotel and participating to our survey. It was such an honor to have a valued guest like yourself and we are sorry to hear that we could not manage to exceed your some expectations.We would like to kindly ask you to describe what kind of problems that you had during your stay so that we can warn responsible and inform related departments. Best Regards

10/10 Excellent

Dobrin

Stayed 1 night in Aug 2023
Response from Sheraton İstanbul Atakoy Hotel on Aug 16, 2023
Dear Dobrin,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul Ataköy Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most of you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Istanbul Ataköy Hotel and we hope you choose to create more memories here whenever your travels bring you back to Istanbul.Best Regards

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sheraton İstanbul Atakoy Hotel on Aug 29, 2023
Dear Ahmad,Thank you for choosing Sheraton Istanbul Atakoy Hotel. It was such an honor to have a valued guest like yourself and we are delighted to hear that we could manage to exceed your expectations. Thank you for great rating us on Expedia pages. We are so looking forward to welcoming you back. We wish you a wonderful days from all of us here. Best Regards,

8/10 Good

SADI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Sheraton İstanbul Atakoy Hotel on Jul 20, 2023
Dear Mr Sadi,We are delighted to have been your chosen hotel during your recent stay in Istanbul. It was truly a pleasure to serve you.We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at the Sheraton Istanbul Ataköy Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Istanbul.Best Regards

10/10 Excellent

Anwar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A right decision to choose this wonderful hotel
The staff of the hotel were extremely friendly and helpful for any assistance. The location was perfect so our room’s view to the sea .
Stayed 2 nights in Jun 2023
Response from Sheraton İstanbul Atakoy Hotel on Jun 30, 2023
Dear Anwar,Thank you for choosing Sheraton Istanbul Atakoy Hotel. It was such an honor to have a valued guest like yourself and we are delighted to hear that we could manage to exceed your expectations. Thank you for great rating us on Expedia.com. We are so looking forward to welcoming you back. We wish you a wonderful days from all of us here. Best Regards,

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Jun 2023
Response from Sheraton İstanbul Atakoy Hotel on Jun 26, 2023
Dear Abdullah,Thank you for choosing Sheraton Istanbul Atakoy Hotel. It was such an honor to have a valued guest like yourself and we are delighted to hear that we could manage to exceed your expectations. Thank you for great rating us on Booking .com. We are so looking forward to welcoming you back. We wish you a wonderful days from all of us here. Best Regards,

2/10 Terrible

Aycel Bader

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
AC not working. Wifi disaster. Water either hot or cold cannot be mixed to warm. Rooms stuffy. Telephones in room not working.
Stayed 9 nights in May 2023
Response from Sheraton İstanbul Atakoy Hotel on Jun 13, 2023
Dear Mrs Aycel Bader,Thank you for choosing Sheraton Istanbul Atakoy Hotel and sharing your comments with us. It was such an honor to have a valued guest like yourself and we are sorry to hear that we could not manage to exceed your some expectations. We would like to kindly inform you that your thoughts and comments have been shared with the related departments to ensure that all necessary guidelines are in place to prevent those problems occuring in the future againBest Regards

10/10 Excellent

Shehzad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Great breakfast selection hot and cold options which changes each morning.Breakfast staff extremely helpful especially Ms Tuna. Pool indoor and outdoor very clean and maintained well. Location near to town center yet felt like we were in a resort as surrounded by greenery.
Stayed 5 nights in May 2023
Response from Sheraton İstanbul Atakoy Hotel on Jun 7, 2023
Dear Shehzad,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul Ataköy Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most of you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Istanbul Ataköy Hotel and we hope you choose to create more memories here whenever your travels bring you back to Istanbul.Best Regards

2/10 Terrible

Timofei

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Sheraton İstanbul Atakoy Hotel on Jun 6, 2023
Dear Timofei,Thank you for choosing Sheraton Istanbul Atakoy Hotel and participating to our survey. It was such an honor to have a valued guest like yourself and we are sorry to hear that we could not manage to exceed your some expectations.We would like to kindly ask you to describe what kind of problems that you had during your stay so that we can warn responsible and inform related departments.Sincerely,

10/10 Excellent

Reza, Bodrum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Sheraton İstanbul Atakoy Hotel on Jun 6, 2023
Dear Reza,Thank you for choosing Sheraton Istanbul Atakoy Hotel. It was such an honor to have a valued guest like yourself and we are delighted to hear that we could manage to exceed your expectations. Thank you for great rating us on Expedia.com. We are so looking forward to welcoming you back. We wish you a wonderful days from all of us here. Best Regard,

10/10 Excellent

Meguerditch

Stayed 3 nights in May 2023
Response from Sheraton İstanbul Atakoy Hotel on Jun 19, 2023
Dear Mr Meguerditch,Thank you for choosing Sheraton Istanbul Atakoy Hotel. It was such an honor to have a valued guest like yourself and we are delighted to hear that we could manage to exceed your expectations. Thank you for great rating us on Expedia.com. We are so looking forward to welcoming you back. We wish you a wonderful days from all of us here. Best Regards,

10/10 Excellent

Vedat

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is nice thanks for hospitality
Stayed 3 nights in May 2023
Response from Sheraton İstanbul Atakoy Hotel on May 17, 2023
Sayın Vedat bey,Öncelikle Sheraton Istanbul Atakoy Hotel’de konakladığınız için teşekkür ederiz.Ekip olarak sizin gibi değerli misafirlerimizi otelimizde ağırlamak bizim için büyük bir zevktir.Paylaştığınız yorumlar ve değerli görüşleriniz otelimizin misafir memnuniyetini ölçümlememiz açısından önemlidir.Olumlu görüşleriniz için çok teşekkür ederiz, bu güzel yorumlarınızı takım arkadaşlarımızla da paylaştığımızı belirtmek isterim, konaklamanızdan memnun kaldığınızı duymak bizleri mutlu etmekte ve görüşleriniz servis kalitemizi arttırmamız için önemli ölçüde değer arz etmektedir.İlginiz ve değerli vaktiniz için tekrar teşekkür eder, kusursuz bir deneyim için sizi en kısa sürede otelimizde tekrar misafir etmeyi dileriz.Saygılarımızla,

10/10 Excellent

Abdalrahim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Travelled for business. This is my second time there and won’t be the last. I just didn’t like how the AC is not in its full capacity
Stayed 3 nights in Mar 2023
Response from KE on Mar 20, 2023
Dear Mr. Abdalrahim,Thank you for your feedback! We appreciate the time you took to share your experience with us.Your favorable scores are highly appreciated and it is indeed a great pleasure to learn that you have enjoyed your stay with us and that our services have been satisfactory. Sheraton Istanbul Atakoy staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team. Your appreciation is very motivating for them to continue the good work they are doing.I hope that your travels will bring you back to Istanbul again soon. We look forward to the pleasure of having you as our guest in the near future.Best Regards,

10/10 Excellent

Imran

Stayed 1 night in Mar 2023
Response from ke on Apr 4, 2023
Dear Guest,Thank you for your feedback! We appreciate the time you took to share your experience with us.Your favorable scores are highly appreciated and it is indeed a great pleasure to learn that you have enjoyed your stay with us and that our services have been satisfactory. Sheraton Istanbul Atakoy staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team. Your appreciation is very motivating for them to continue the good work they are doing.I hope that your travels will bring you back to Istanbul again soon. We look forward to the pleasure of having you as our guest in the near future.Best Regards,

10/10 Excellent

abdulwahab

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very nice Good service Valet parking free
Stayed 3 nights in Mar 2023
Response from ke on Mar 13, 2023
Dear Abdulwahab,Thank you for your feedback! We appreciate the time you took to share your experience with us.Your favorable scores are highly appreciated and it is indeed a great pleasure to learn that you have enjoyed your stay with us and that our services have been satisfactory. Sheraton Istanbul Atakoy staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team. Your appreciation is very motivating for them to continue the good work they are doing.I hope that your travels will bring you back to Istanbul again soon. We look forward to the pleasure of having you as our guest in the near future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, as usual. Great location, good service, very friendly staff.
Stayed 6 nights in Jan 2023
Response from KE on Feb 17, 2023
Dear Mr. Richard,Thank you for your feedback. We appreciate the time you took to share your experience with us.Your favorable scores are highly appreciated and it is indeed a great pleasure to learn that you have enjoyed your stay with us and that our services have been satisfactory. Sheraton Istanbul Atakoy staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team. Your appreciation is very motivating for them to continue the good work they are doing.I hope that your travels will bring you back to Istanbul again soon. We look forward to the pleasure of having you as our guest in the near future.Best Regards,

6/10 Okay

Yousef

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Sheraton İstanbul Atakoy Hotel on Jan 17, 2023
Dear Mr Yousef,Thank you for choosing Sheraton Istanbul Atakoy Hotel and sharing your comments with us. It was such an honor to have a valued guest like yourself and we are sorry to hear that we could not manage to exceed your expectations. We would like to kindly inform you that your thoughts and comments have been shared with the related departments to ensure that all necessary guidelines are in place to prevent those problems occuring in the future again.Best Regards

10/10 Excellent

Emad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likely
Stayed 1 night in Nov 2022
Response from Sheraton İstanbul Atakoy Hotel on Nov 12, 2022
Dear Mr Emad,Thank you for choosing Sheraton Istanbul Atakoy Hotel. It was such an honor to have a valued guest like yourself and we are delighted to hear that we could manage to exceed your expectations. Thank you for great rating us on Expedia com. We are so looking forward to welcoming you back. We wish you a wonderful days from all of us here. Best Regards,

2/10 Terrible

Zeynep

Stayed 1 night in Sep 2022
Response from Sheraton İstanbul Atakoy Hotel on Oct 10, 2022
Zeynep Hanım,Sheraton İstanbul Ataköy Hotel'i tercih ettiğiniz ve anketimize katıldığınız için teşekkür ederiz. Sizin gibi değerli bir misafiri ağırlamak bizim için büyük bir onurdu ancak beklentilerinizin üzerine çıkamadığımızı duyduğumuza üzüldük. Konaklamanız sırasında ne gibi sorunlar yaşadığınızı açıklamanızı rica ederiz. Böylelikle sorumluları uyarabilir veya ilgili birimleri bilgilendirebiliriz.Saygılarımla

2/10 Terrible

R

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2022
Response from Sheraton İstanbul Atakoy Hotel on Oct 6, 2022
Dear Valued Guest,Thank you for choosing Sheraton Istanbul Atakoy Hotel and sharing your comments with us. It was such an honor to have a valued guest like yourself and we are sorry to hear that we could not manage to exceed your some expectations. We would like to kindly inform you that your thoughts and comments have been shared with the related departments to ensure that all necessary guidelines are in place to prevent those problems occuring in the future again.Best Regards

8/10 Good

Tfc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Sheraton İstanbul Atakoy Hotel on Sep 24, 2022
Dear Guest,Thank you for choosing Sheraton Istanbul Atakoy Hotel. It was such an honor to have a valued guest like yourself and we are delighted to hear that we could manage to exceed your expectations. Thank you for great rating us on Expedia Website. We are so looking forward to welcoming you back. We wish you a wonderful days from all of us here. Best Regards,

6/10 Okay

Sufian

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
Hotel was clean, the service was normal. The place was far from the town, the nearest shopping mall was almost closed, not many shops and restaurants are around. Not recommendable for young people. The swimming pool and food were ok.
Stayed 3 nights in Sep 2022
Response from Sheraton İstanbul Atakoy Hotel on Sep 29, 2022
Dear Sufian,Thank you for choosing Sheraton Istanbul Atakoy Hotel and sharing your comments with us. It was such an honor to have a valued guest like yourself and we are sorry to hear that we could not manage to exceed your some expectations. We would like to kindly inform you that your thoughts and comments have been shared with the related departments to ensure that all necessary guidelines are in place to prevent those problems occuring in the future again.Best Regards

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
I found the staff very helpful, the hotel was superb.
Stayed 3 nights in Sep 2022
Response from Sheraton İstanbul Atakoy Hotel on Sep 20, 2022
Dear Alan,Thank you for choosing Sheraton Istanbul Atakoy Hotel. It was such an honor to have a valued guest like yourself and we are delighted to hear that we could manage to exceed your expectations. Thank you for great rating us on Expedia Website. We are so looking forward to welcoming you back. We wish you a wonderful days from all of us here. Best Regards,

6/10 Okay

Sam

Liked: Staff & service
staff don't speck english
Stayed 10 nights in Aug 2022
Response from Sheraton İstanbul Atakoy Hotel on Sep 12, 2022
Dear Sam,Thank you for choosing Sheraton Istanbul Atakoy Hotel and sharing your comments with us. It was such an honor to have a valued guest like yourself and we are sorry to hear that we could not manage to exceed your some expectations. We would like to kindly inform you that your thoughts and comments have been shared with the related departments to ensure that all necessary guidelines are in place to prevent those problems occuring in the future again.Best Regrads

2/10 Terrible

Ahmad

Stayed 1 night in Aug 2022
Response from Sheraton İstanbul Atakoy Hotel on Aug 20, 2022
Dear Mr Ahmad,Thank you for choosing Sheraton Istanbul Atakoy Hotel and sharing your comments with us. It was such an honor to have a valued guest like yourself and we are sorry to hear that we could not manage to exceed your expectations. We would like to kindly inform you that your thoughts and comments have been shared with the related departments to ensure that all necessary guidelines are in place to prevent those problems occuring in the future again.Best Regards

2/10 Terrible

Moin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I flew in from California to join my wife in Istanbul on her birthday. The reception was barely helpful. As soon as we arrived we requested a vase for a bouquet I bought at the Istanbul airport for my wife birthday. Upon requesting for it several times, it was brought 24 hours later. We checked in to a sea view room having 26degree centigrade on 3rd floor. The rooms Air conditioning was centralized so we had no control over the temperature, after a lot complaints, it went down to 23.5 degrees in 3 hours. It was still pretty warm so they moved us to 9th floor. The shower heads water flow was terrible, we had to call the plumber to fix it. The shower taps were very unecessarily complicated to maneuver. The plumbers came with hammers at 10 pm to 'fix it' but couldn't so they said they'd come the next day. The next day we requested deep cleaning of our rooms before we left, we were told to let them know when we were leaving, which we did. But when we came back after 6 hours, the room was untouched. We went down to complain to the manager and she came up apologizing to the room to check and got it cleaned Infront of her. Not only that but our room card failed atleast twice everyday. Our room was on the 9th floor, so we would have to go down And up again and again to get it fixed. The pros were the bare minimum, nice bed, clean sheets, pleasent pool. The only outstanding thing worth our money was the breakfast. It had a wide variety and endless supply of everything.
Stayed 3 nights in Jul 2022
Response from Sheraton İstanbul Atakoy Hotel on Aug 2, 2022
Dear Moin, Thank you for choosing Sheraton Istanbul Atakoy Hotel and sharing your comments with us. It was such an honor to have a valued guest like yourself and we are sorry to hear that we could not manage to exceed your some expectations. We would like to kindly inform you that your thoughts and comments have been shared with the related departments to ensure that all necessary guidelines are in place to prevent those problems occuring in the future again. Best Regards

6/10 Okay

Anwar, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities
A nice but dated hotel. Area around the hotel is like a construction site. Very far from city centre
Stayed 1 night in Jul 2022
Response from Sheraton İstanbul Atakoy Hotel on Jul 30, 2022
Dear Anwar, Thank you for choosing Sheraton Istanbul Atakoy Hotel. It was such an honor to have a valued guest like yourself and we are delighted to hear that we could manage to exceed your expectations. Thank you for t rating us on Expedia Website. We are so looking forward to welcoming you back. We wish you a wonderful days from all of us here. Best Regards,

8/10 Good

Anwar

Stayed 3 nights in Jul 2022
Response from Sheraton İstanbul Atakoy Hotel on Jul 15, 2022
Dear Mr Anwar, Thank you for choosing Sheraton Istanbul Atakoy Hotel. It was such an honor to have a valued guest like yourself and we are delighted to hear that we could manage to exceed your expectations. Thank you for great rating us on Expedia Website. We are so looking forward to welcoming you back. We wish you a wonderful days from all of us here. Best Regards,

8/10 Good

Ayman

Business traveler
Liked: Cleanliness, staff & service, amenities
A few renovations required.
Stayed 6 nights in Jul 2022
Response from Sheraton İstanbul Atakoy Hotel on Jul 15, 2022
Dear Ayman, Thank you for choosing Sheraton Istanbul Atakoy Hotel. It was such an honor to have a valued guest like yourself and we are delighted to hear that we could manage to exceed your expectations. We would like to kindly inform you that your thoughts and comments have been shared with the related departments. We are so looking forward to welcoming you back. We wish you a wonderful days from all of us here. Best Regards

2/10 Terrible

SAEED

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Not very pleasant experience as I have paid unexpected fees along with founded dirty towels and some broken stuff in bathroom
Stayed 5 nights in Jun 2022
Response from Sheraton İstanbul Atakoy Hotel on Jul 15, 2022
Dear Mr Saeed, Thank you for choosing Sheraton Istanbul Atakoy Hotel and participating to our survey. It was such an honor to have a valued guest like yourself and we are sorry to hear that we could not manage to exceed your some expectations. We would like to kindly inform you that your complaints and thoughts have been shared with the related departments to ensure that all necessary guidelines are in place to prevent those problems occurring in the future again. Best Regards

10/10 Excellent

Jelena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, nice room and view to marina, friendly staff, delicious breakfast!
Stayed 1 night in Jun 2022
Response from Sheraton İstanbul Atakoy Hotel on Jun 30, 2022
Dear Jelena, Thank you for choosing Sheraton Istanbul Atakoy Hotel and taking time to share your valued thoughts with us. We are so glad to hear you enjoyed your stay,breakfast and the service of our staff. We try our best to give you the best hotel experience there is and spirit to serve. We hope to see you soon. Best Regards

10/10 Excellent

Hamam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Jun 2022
Response from Sheraton İstanbul Atakoy Hotel on Jun 18, 2022
Dear Hamam, Thank you for choosing Sheraton Istanbul Atakoy Hotel. It was such an honor to have a valued guest like yourself and we are delighted to hear that we could manage to exceed your expectations. Thank you for great rating us on Google Website. We are so looking forward to welcoming you back. We wish you a wonderful days from all of us here. Best Regards,

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setup and the quality of the hotel. I didn’t like it’s far from the center of Istanbul.
Stayed 6 nights in May 2022

6/10 Okay

Faris

Liked: Cleanliness
Not a 5 star hotel ..maybe a 4
Stayed 2 nights in May 2022
Response from Sheraton İstanbul Atakoy Hotel on May 10, 2022
Dear Faris, Thank you for choosing Sheraton Istanbul Atakoy Hotel and participating to our survey. It was such an honor to have a valued guest like yourself and we are sorry to hear that we could not manage to exceed your some expectations.We would like to kindly ask you to describe what kind of problems that you had during your stay so that we can warn responsible and inform related departments. Best Regards

10/10 Excellent

Qatei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Sheraton İstanbul Atakoy Hotel on May 6, 2022
Dear Qatei, We are delighted to have been your chosen hotel during your recent stay in Istanbul. It was truly a pleasure to serve you.We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at the Sheraton Istanbul Ataköy Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Istanbul. Best Regards

10/10 Excellent

Dalida

Stayed 1 night in Apr 2022
Response from Sheraton Istanbul Atakoy on Apr 19, 2022
Dear Dalida, We are delighted to have been your chosen hotel during your recent stay in Istanbul. It was truly a pleasure to serve you.We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at the Sheraton Istanbul Ataköy Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Istanbul. Best Regards

6/10 Okay

memory

Traveled with partner
Disliked: Amenities, property conditions & facilities
Nothing
Stayed 8 nights in Apr 2022
Response from Sheraton İstanbul Atakoy Hotel on Apr 11, 2022
Dear Guest, Thank you for choosing Sheraton Istanbul Atakoy Hotel and participating to our survey. It was such an honor to have a valued guest like yourself and we are sorry to hear that we could not manage to exceed your some expectations.We would like to kindly ask you to describe what kind of problems that you had during your stay so that we can warn responsible and inform related departments. Thank you for comment. Best Regards