Egyptian cotton sheets, premium bedding, minibar, in-room safe

Reviews of Sogut Hotel Old City

3 out of 5
Sogut Hotel Old City
Bukalidede Sokak No:11, Fatih-Sehzadebasi, Istanbul, Istanbul

Reviews

7.4

Good

Rating 10 - Excellent. 21 out of 66 reviews" "
Rating 8 - Good. 23 out of 66 reviews" "
Rating 6 - Okay. 8 out of 66 reviews" "
Rating 4 - Poor. 7 out of 66 reviews" "
Rating 2 - Terrible. 7 out of 66 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Omer for making out stay more pleasant!
This hotel was definitely worth the stay and the price. I stay in a lot of hotels and have paid much more for the same kind of room. The staff were amazing particularly Omer on reception! Super warm and a friendly and could not have done any more for us! We only stayed one night but would definitely stay again. For my fellow vegans- The location for vegan food wasn’t great as we found all the vegan places were on the other side of the river, still only a 25 minute drive away from what seemed to be most of the vegan food places but still easy enough to get too-also plenty of food places near by and shops to grab a snack or drink! Lobby was nice enough and everywhere was clean!
Stayed 1 night in Oct 2023

4/10 Poor

Serena Punue, Delran

Disliked: Staff & service, amenities, property conditions & facilities
Staffs were extremely disrespectful. When I first arrived, they put me in a room with thin walls, broken shower, wall in wall and pulled couch out bed (after I paid for a normal bed). When I first try requesting for a new room on my own, they were not paying me no mind until I contacted my booking company (cheapticket.com). With assistance from my booking company, I was able to get a better room with better bed, no wall in the wall and better shower.
Stayed 4 nights in Jul 2023

8/10 Good

ayat

Traveled with family
Liked: Staff & service, property conditions & facilities
Excellent location
The average hotel in Istanbul. The truth is we were mostly looking for an ideal location and indeed the location is very good. Things to improve: Renovation of rooms and especially the bathroom, variety of breakfast, that the staff will be more smiling. (Omar was lovely and one of the more social workers), the rest unfortunately not. Not bad value for the price
Stayed 7 nights in Jul 2022

2/10 Terrible

sami

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was black worms in the bathroom and kept on coming back and hotel provided no solution
Stayed 6 nights in Jun 2022

6/10 Okay

Silfat

Stayed 5 nights in May 2022

8/10 Good

Aliya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good. The staff was quite loud in the morning in corridors but overall is good. Clean, neat and welcoming.
Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Hotel I really recommended it
Very good stay Nice and clean Hotel
Stayed 1 night in Apr 2022

2/10 Terrible

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
If you wish to visit you a friend they are not going to allow you , so don’t waste your time please. Because off that I checked out early.
Stayed 4 nights in Jan 2022
Response from Mert Üzmez on Jan 21, 2022
Dear Valuable Guest, First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Söğüt Hotel and Spa Oldcity We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. We are deeply sorry for the unpleasant experience that you had during your staying. We already shared your comments with our related department heads and we will make sure it will not happen again on your next visit. Kindly accept our apologies and please give us a second chance to be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. With our kindest regards,

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service
Ms. Aysel is the best reception of all time, very helpful, friendly and polite.
Stayed 5 nights in Dec 2021
Response from Mert Üzmez on Jan 21, 2022
Dear Valuable Guest, First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Söğüt Hotel and Spa Oldcity and state our happiness for your kind interest shown. We are delighted to hear that you enjoyed your stay with us and we would like to thank you for taking your time to share your experience regarding our service and the team, particularly Mrs. Aysel. Mrs. Aysel joined our team last year and she is a great team player. She is a Lady who always exceeds our guests’ expectations and cares for the personalized service just like other Ladies & Gentlemen of of Söğüt Hotel and Spa Oldcity. We will make sure to share your valuable feedbacks with our team. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards, Guest Service Department

8/10 Good

Ameer

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Good
Good stay in this hotel, appear is has improved lately and look new. Every thing is good , first the position is beside the Istanbul municipalities-calm area . Good breakfast and vary. Friendly staff Good size room Clean hotel but must to care more about daily cleaning and recognizing more about good cleaning every day
Stayed 5 nights in Sep 2019
Response from Front Office Manager on Oct 16, 2019
Dear Guest, thank you for your feedback and staying with us, it was a pleasure accommadating you and we hope to see you again, Best Regards.

4/10 Poor

Issam

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just old and not clean
Very disappointed with room type and cleanliness
Stayed 1 night in Sep 2019
Response from Front Office team on Oct 5, 2019
Dear Issam, we regret to hear about your dissapointment, your feedback will be taken into consideration and we hope we will exceed your expectations next time if you wish to accommodate with us. Best Regards.

10/10 Excellent

Ijaz3017, USA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasant experience to stay at this hotel. Right in the middle of city center, walking distance to metro, tram stations and restaurants. Beautiful Staff was professional, very helpful and felt like family. Our room was recently renovated, very well designed and comfortable. We were very happy staying there which made our trip more memorable. I would recommend to the hotel to keep iron and water bottles in the room. This is minor issue but good for complete customer satisfaction.
Stayed 5 nights in Aug 2019
Response from Front Office Team on Oct 5, 2019
Dear guest. Thank you for staying with us and taking your time for your positive and nice feedback. It was a pleasure having you and we wish you visit us again on your next visit. Best Regards.

8/10 Good

Amer

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Front Office Team on Oct 5, 2019
Dear Amer, we would like to thank you for staying with us and taking your time for your feedback and review. We hope you will visit us again. Best Regards.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a not even 2 stars ! Don’t let the price make you fool ! It’s so dirty and staff are unwelcoming and arrogant ! Worst experience ever ! This hotel ruined my vacation !
Stayed 6 nights in Jul 2019
Response from Soğüt Front Office on Aug 9, 2019
Dear Anonymous Guest, We are so sorry to read that from your experience with us. Soğüt Hotel team would like to apologise for this inconvenient. We hope you could mention a bit more in details with the arrogance of the staff so my team could improve for the future. The guest satisfaction is our goal and the most value for us. We work very hard to offer a quality service and we will keep improving it. Best regards, Soğüt Management.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel’s locate in the heart of the old part of Istanbul.
Stayed 4 nights in Mar 2019
Response from Reception on Apr 30, 2019
dear guest, thank you for your precious comment

8/10 Good

Muhammed

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Great location, awesome breakfast, small rooms, quite dirty even after cleaning service
Stayed 6 nights in Jan 2024

8/10 Good

sheryna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Maria Cristina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

6/10 Okay

Francesco

Traveled with family
Liked: Staff & service
Le camere non erano della dimensione dichiarata sul sito, forse la metà sestava un pò stretti ma i letti erano comodi. Non siamo maniaci della pulizia ma il bagno lo abbiamo ripulito per bene, si vede che il livello di pulizia nostro non collima con il livello dell'albergo. La struttura comunque è buona ed è anche in buona posizione per la visita delle principali attrazioni sia storiche che moderne di Instanbul. La metro M2 e il tram T1 sono a pochi minuti a piedi dall’Hotel.
Stayed 6 nights in Aug 2023

2/10 Terrible

Naima

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023

8/10 Good

Francesco

Liked: Staff & service
Buono ma…con qualche incertezza
Albergo con camere piccole. La pulizia sufficiente, ma entrare in una stanza e trovare rotolo di carta igienica già parzialmente utilizzato non è il top. Ben posizionata anche se di sera/notte si ci sente un po’ insicuri per strada (solo una sensazione).
Stayed 2 nights in Jun 2023

6/10 Okay

Zeki

Traveled with family
Disliked: Room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Abdirashid Khalif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
It was a good stay. The staff and service was great. I loved the hotel, next time I am in Istanbul I will book the same hotel because it deserves to live the same experience.
Stayed 6 nights in Nov 2022
Response from front desk on Nov 21, 2022
Dear guest, first of all, thank you for choosing us. We look forward to your next stay. Best wishes,

4/10 Poor

Sargon

Stayed 1 night in Oct 2022

10/10 Excellent

Mehmet selim

Stayed 1 night in Oct 2022

2/10 Terrible

kamel, lyon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtels vétuste et sale à bannir des tour opérateur
Stayed 6 nights in Aug 2022

10/10 Excellent

Ercan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leuk Hotel
Leuk hotel ligging is perfect, 5 minuten lopen naar metro, 15 minuten lopen naar kapali carşi, emin önu zeker een aanrader......
Stayed 2 nights in Jun 2022

8/10 Good

Abdelhamid

Stayed 1 night in Apr 2022

4/10 Poor

Hasan Sinan

Traveled with family
Disliked: Property conditions & facilities, room comfort
Hayal kırıklığı
Oda çok dar, banyo kapısı zor kapanıyordu. Gece diğer odalardan wc sesleri geliyordu.
Stayed 4 nights in Apr 2022

2/10 Terrible

brahim

Disliked: Staff & service, property conditions & facilities, room comfort
Chambre non conforme très étroite et non confortable. Le lit est catastrophique. C'est pas un lit. Nous sommes très déçu
Stayed 7 nights in Jan 2022
Response from Mert Üzmez on Jan 21, 2022
Mr.Ibrahim First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Söğüt Hotel and Spa Old City We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. We are very sorry for the inconvenience that you had during your visit regarding the bed. We will make sure it will not happen again on your next visit. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards, Guest Service Department

8/10 Good

Dana

Traveled with family
Liked: Property conditions & facilities, room comfort
Sehr gut
Alle personal waren ser freundlich und hilfsbereit
Stayed 6 nights in Dec 2021
Response from Mert Üzmez on Jan 21, 2022
Dear Valuable Guest, First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Söğüt Hotel and Spa Oldcity and state our happiness for your kind interest shown. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. Thank you very much for taking your time to share your experience regarding our service. It is very kind of you that you highlighted our team. Your valuable comments about our room service have already been shared with our department heads. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards,

10/10 Excellent

Furkan ugur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Mert Üzmez on Jan 21, 2022
Dear Valuable Guest, First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Söğüt Hotel and Spa Oldcity and state our happiness for your kind interest shown. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. Thank you very much for taking your time to share your experience regarding our service. It is very kind of you that you highlighted our team. Your valuable comments about our room service have already been shared with our department heads. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards, Guest Service Department

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Tolga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👌👌👌👌
Cok güzel bir Hotel. Cok güzel yemekler. Süper bir Takım. Güker Yüzlü insanlar. Pozitif Enerji seven insanlar icin kesinlikle ziyaret edilmesi bir oteldir.
Stayed 1 night in May 2021

10/10 Excellent

Kemal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kaliteli Hizmet
Odalar temiz ve konforlu. Personel Güleryüzlü ve ilgili. Kalitesine bakıldığında fiyatı oldukça iyi. Tavsiye ediyorum.
Stayed 1 night in Apr 2021
Response from hüseyin on May 4, 2021
teşekkürler

8/10 Good

RASHED

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Güzel
Stayed 2 nights in Mar 2021
Response from hüseyin on Mar 24, 2021
thank you

8/10 Good

Emrah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from hüseyin on Feb 2, 2021
teşekkürler

4/10 Poor

PEPE, paris

Traveled with group, Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Je n’ai rien aimé ,pas de parking, petit déjeuné nul et le personnel très peu agréable
Stayed 3 nights in Nov 2019
Response from Front Office Team on Dec 5, 2019
Cher client, nous ferons de notre mieux pour améliorer nos services en fonction de vos commentaires. J'espère que vous aurez un séjour plus agréable lors de votre prochain séjour chez nous. Cordialement.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel est très professionnel et très serviable. L'hôtel est très bien placé donc il n'y a que du positif. Le seul point négatif c'est peut-être la propreté des douches (même si c'est déjà pas mal).
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Nov 2019
Response from Front Office Team on Dec 3, 2019
Dear Guest, thank you for taking your time for your feedback and we wish to accommodate you again next time, warm regards.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Très bon emplacement de l’hôtel. Proche du métro 2 et tramway. Proche des principaux monuments (Sainte Sophie - Mosquée Bleue et Palais de Topapki) Personnel très sympa. Seul bémol : le petit déjeuner qui était vraiment médiocre.
Stayed 9 nights in Oct 2019
Response from Front Office Team on Dec 5, 2019
Cher client, nous voudrions vous remercier pour vos commentaires et nous ferons de notre mieux pour vous offrir le meilleur service si ou une fois que vous serez à l'aise avec nous la prochaine fois. Au plaisir de vous accueillir à nouveau.

8/10 Good

Esma

Traveled with group
Liked: Staff & service
Personeel vriendelijk en behulpzaam, ligging hotel zeer centraal en fijne omgeving. Slechte kamer, badkamer vol schimmel en heel stoffig
Stayed 5 nights in Oct 2019
Response from Operations Manager on Oct 16, 2019
Geachte gast, bedankt dat u de tijd hebt genomen voor de nuttige feedback en we hopen dat u ons alleen deze keer opnieuw bezoekt, volgens uw normen, met vriendelijke groeten.

8/10 Good

Najat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agréable et central
Un début catastrophique. Il m on donné une chambre cagibi donnant sur cour que j'ai bien sûr refusé. Apres bien des pourparlers on m a donné une belle chambre. Le reste s est bien passé. Personnel gentil et serviable mais malheureusement ne parlant pas français
Stayed 6 nights in Sep 2019
Response from Front Office Manager on Oct 16, 2019
Cher invité, nous sommes heureux que tout se soit bien passé pour vous malgré le début. Nous espérons vous accueillir à nouveau.

10/10 Excellent

TARIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rahatlık düşünenlere..
Gönül rahatlığıyla konaklama yapılabilir. Personel mükemmel
Stayed 1 night in Sep 2019
Response from . on Oct 14, 2019
Sevgili Misafirimiz, Otelimizden memnun ayrıldığınız için çok memnun olduk. En kısa zamanda sizleri tekrar ağırlamaktan mutluluk duyarız. Saygılarımla

10/10 Excellent

TJ

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋が大変綺麗で朝ごはんも満足できる量。
Stayed 3 nights in Sep 2019
Response from Front Office Team on Oct 3, 2019
親愛なるゲスト、私たちはあなたが私たちと一緒にあなたの滞在を楽しんだことを嬉しく思います、私たちは再びあなたに対応したいと考えています。 :)

6/10 Okay

Barna

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Front Office Team on Oct 3, 2019
Dear Barna, we would like to thank you for staying with us and taking your time for your feedback and review. We hope you will visit us again. Best Regards.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Front Office Team on Oct 5, 2019
Dear Guest, we would like to thank you for staying with us and hope you visit us again, only this time with better experience. Best Regards.

6/10 Okay

Svetlana

Liked: Staff & service
Stayed 3 nights in Aug 2019
Response from Front Office Team on Oct 3, 2019
Dear Svetlana, we would like to thank you for your feedback and staying with us, hopefully you will visit us again, only this time with better experience. Best Regards.

8/10 Good

Igor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Жить можно)
Все в целом нормально. Завтрак не особо, но и не плох. Номер хороший. Все работало. Кроме мыла нет ничего. Ни тапок, ни халатов, ни наборов для ванной.
Stayed 2 nights in Aug 2019
Response from Фронт офисная команда on Aug 23, 2019
Уважаемый гость, спасибо, что остаетесь с нами, и мы надеемся, что вы снова согласитесь с нами, и мы сделаем все возможное, как всегда. Согут Менеджмент.

10/10 Excellent

Konstantinos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ΤΕΛΕΙΟ
Stayed 5 nights in Aug 2019
Response from the receptionist on Aug 14, 2019
ευχαριστίες